FM:Interact software


FM:Interact is an integrated suite of cloud-based facility management tools that helps organizations manage space, occupancy, assets, moves, maintenance, leases and property.

Through the system, users have access to key facility information such as floor plans, reports, employee information and critical documents, which can enable facilities teams to securely share information and manage facility processes.

Core features of FM:Interact include maintenance and asset management, space and move management, capital program management, lease administration, real estate portfolio management and environmental stability. Additional features of the system include project management, maintenance, strategic planning, and FM:Mobile for mobile access. FM:Systems offers service features including software consulting and web hosting to assist in implementation.

Founded in 1984, FM:Systems is used by organizations, educational institutions, health care facilities and government agencies throughout the world to manage their real estate portfolios.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

59 Reviews of FM:Interact

Showing 1 - 20 of 59

Start your review of FM:Interact

Click to start
  • Ronald from Facilities Occupancy Planning

    Number of employees: 10,000+ employees

    September 2018

    JLL Occupancy Planning

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better reporting and graphic views than Archibus

    Pros

    Web based. Graphic views. Occupancy Zones. Scenario Planning.

    Cons

    1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet?
    2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option.
    3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kelly from Phillips 66

    Number of employees: 10,000+ employees

    August 2018

    Review from Phillips 66

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    They make it pretty self-sufficient. We have access to do a lot of things on our end without having to get FM:Interact support involved. But if we do need them, they are very helpful and easy to work with. We primarily use the Move and Space Modules and both of these are very efficient and simple to learn. I like the ability to create multiple graphic views in the drawings.

    Cons

    On the down side of making the software so self-sufficient...some of the processes are lengthy and somewhat confusing to me - I have a space planning and interior design background so doing some of the "behind the scenes" work of creating reports, understanding the relationships of tables and coming up with queries can be over my head at times. Luckily we have their support and our IT team to help with this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    August 2018

    Knowing what you don't know!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Software goes very deep into ERP with options that i would have not thought of to help future needs.

    Cons

    not knowing all the functions and when learning the function not good flow on instructions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from clinic

    Number of employees: 10,000+ employees

    August 2018

    FM:Interact Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Multiple data sources that require maintenance from multiple groups. The benefit would be to have a single source of truth and to have the ability to share the same information. Eliminate the individual silos.

    Pros

    The amount of customization and the ability to configure the various data in different formats per login/access.

    Cons

    I would like to have some GIS capabilities for graphically locating graphical data (building) relative to each other along with the GIS for exterior utilities.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jacqueline from MacEwan University

    Number of employees: 1,001-5,000 employees

    August 2018

    Space Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to analyze our space allocation and pull reports.

    Pros

    I like the visual queries on floor plans such as hatching by department or space type, or displaying vacancy.

    Cons

    The report formats don't translate into an excel usable format. I usually will create an excel from a view. It doesn't look as nice but easy to filter.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Angel from SHI

    Number of employees: 5,001-10,000 employees

    August 2018

    Simple Minded Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Functionality was pretty high compared to similar software.

    Cons

    Price was a bit too high. Maybe offer more packages with simple features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Janna from healthcare

    Number of employees: 10,000+ employees

    August 2018

    Good CAFM system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    We have purchased several modules and use them fairly well. It is excellent for our company of 20,000+ employees. A lot of details included. Fairly easy to learn as an every day user and also for 'newbies' who use it every so often. A tiny bit clunky on the interface - some customization could be added to make it more seamless. Overall this is the 5th CAFM software I have trained and used (in my career). I appreciate the amount of information that comes straight out of the box to be used almost immediately.

    Pros

    Pretty robust software, helps with all the details we are requiring for our many sites/SF.

    Cons

    It can be a bit clunky with different modules. Not always seamless interface.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Space Management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking Department locations, and room data.

    Pros

    It is easy to navigate and users quickly pick up on navigating through floor plans and views. Tech support is always on top of my issues and resolves things quickly and efficiently.

    Cons

    A few of the programs features do not align with our company's processes, which turns into a custom build scenario.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from NC State University

    Number of employees: 1,001-5,000 employees

    August 2018

    Academic Setting

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    General functionality and ability for campus stakeholder and users to all access data remotely and simultaneously. Extremely powerful tool in our setting.

    Cons

    My only complaint is internal and the fact there are so many features that we have yet to tie into.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alan from Novartis/Jones Lang Lassale

    Number of employees: 10,000+ employees

    August 2018

    Great product, cost effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Modular implementation offerings, flexibility and configurability, marketing and design teams listen to customers. Hosted implementation option.

    Cons

    Overall quality of the software has improved over the years, but there's still room for further improvement in rolling out new release and bug fixes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Edwin from IGT

    Number of employees: 10,000+ employees

    August 2018

    FM - a path forward

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and reporting of building allocations and a method to track move projects and employees.

    Pros

    I like the fact it's browser based and with a quick click have access to my all my facilities. It's easy to use and quickly provides information for and about employees and buildings.

    Cons

    least liked features are browser related, not all features work well totally on Chrome or IE for all end users. FM assumes that end users are using the latest browsers and operating systems therefore their latest releases work well for everyone. Case in point FM will not work with IE when the browser is in compatibility mode.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • sunwoo from Automotive

    Number of employees: 501-1,000 employees

    August 2018

    FM system overall testing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is easy to learn and use. All menus is well organized and very user friendly. I'd like to have deeper experience with this system.

    Cons

    I have been used it in only test environment but system is very slow one menu to other menu.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Katherine from TJX Companies

    Number of employees: 10,000+ employees

    August 2018

    CAFM plus!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I worked with FM Systems 10 years ago as a co-op when it was just a software program. Fast forward to today I am working with the web enabled version where a lot of changes and enhancements have been added. There are a lot of good people who work for this company.

    Pros

    The only CAFM program out there where your space reporting, facilities maintenance and move management are tied to your floor plans -- and you can do live updates. Very configurable and customizable to your companies needs.

    Cons

    Learning curve is a little tough if you are an admin or if you want to learn how to build your own reports. Facilities Maintenance module could be more robust but that doesn't mean it isn't good for simple work order management.

    Getting the program customized to your needs will require much patience and hiring a 2nd party to help with the setup.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michelle from Thomas Jefferson University

    Number of employees: 10,000+ employees

    August 2018

    Great System!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, fool proof! Love the ease of navigating and using the system, especially for newbies.

    Cons

    Nothing! The system functions well and updates are done regularly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Susan from Brandeis University

    Number of employees: 1,001-5,000 employees

    August 2018

    Software Experience Would Be Improved With Better Documentation

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    FM:Interact is fairly easy to use. Software version upgrades and hot fixes are released frequently, often correcting bugs in various components.

    Cons

    While the software seems to be nicely robust and easy to use, navigating the menus to actually configure and personalize is often confusing. Administrator documentation falls short of explaining processes necessary to complete the changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Brenda from University of South Australia

    Number of employees: 1,001-5,000 employees

    August 2018

    International customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have found FM:Interact to be flexible in meeting our specific needs. As an international customer with a local partner, sometimes have found support issues that need to go back to FM:Systems are not dealt with very quickly.

    Pros

    Highly configurable, and also relatively easily customisable. If it doesn't do what you want out of the box, you can make it do what you need with either configuration or customisation. So far our experience is that it upgrades well, even with customisations.

    Cons

    Have ongoing trouble with dates being in US format (we're in Australia), also some issues with using metric instead of imperial (mostly with floor plans and graphic views).
    Doesn't do some cascading that I would expect out of the box: eg if change a room number, does not cascade that change to associated/child tables.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Valerie from GGP

    Number of employees: 1,001-5,000 employees

    August 2018

    Works for us

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's customization works to fit our business' needs

    Cons

    Because we have so many custom settings our upgrades are a nightmare

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Skadden Arps

    Number of employees: 1,001-5,000 employees

    August 2018

    FM: Interact review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The thing I like most is the ability to include the various modules (asset tracking, service requests, etc.) including uploading documents.

    Cons

    The thing I like the least is that it sometimes is very slow, gets caught in a buffering cycle, and will freeze. It is also fairly complex to make changes without going to customer service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    Robust software -- Needs a lot of planning

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are using the program for Space Managment and Move Management. We will be rolling it out globally and it has taken a long time to get it to this place.

    Pros

    It is robust and can handle a lot of the basic and custom Workplace tasks including (move management, space managment, ticket management, scenario planning, etc). The new scenario planning tools is great.

    Cons

    Without extensive planning and configuration, there will be a lot of issues. Not as user friendly as I would like. Also, if the data is hosted by FM, it can be slow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    August 2018

    Be Ready to Build, Not Take Off

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It can function incredibly well, but anticipate an investment period.

    Pros

    There is the ability to customize and add any fields conceived of. Can connect module upon module to support global data and interfacing.

    Cons

    If you're expecting an out-of-the-box solution, this won't automatically deliver industry standards. You build and decide what you want, which requires a specialized skillset.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
Do you use FM:Interact?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 689-4876