FM:Interact is an integrated suite of cloud-based facility management tools that helps organizations manage space, occupancy, assets, moves, maintenance, leases and property.

Through the system, users have access to key facility information such as floor plans, reports, employee information and critical documents, which can enable facilities teams to securely share information and manage facility processes.

Core features of FM:Interact include maintenance and asset management, space and move management, capital program management, lease administration, real estate portfolio management and environmental stability. Additional features of the system include project management, maintenance, strategic planning, and FM:Mobile for mobile access. FM:Systems offers service features including software consulting and web hosting to assist in implementation.

Founded in 1984, FM:Systems is used by organizations, educational institutions, health care facilities and government agencies throughout the world to manage their real estate portfolios.

Building layout
Building layout

Building layout

Move management

Move management

Floor plan

Floor plan

Room classes

Room classes

Dataview

Dataview

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



59 Reviews of FM:Interact

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 59 reviews

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Ronald from Facilities Occupancy Planning

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

JLL Occupancy Planning

Better reporting and graphic views than Archibus

Pros

Web based. Graphic views. Occupancy Zones. Scenario Planning.

Cons

1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet?
2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option.
3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?

Review Source: Capterra

Kelly from Phillips 66

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Review from Phillips 66

Pros

They make it pretty self-sufficient. We have access to do a lot of things on our end without having to get FM:Interact support involved. But if we do need them, they are very helpful and easy to work with. We primarily use the Move and Space Modules and both of these are very efficient and simple to learn. I like the ability to create multiple graphic views in the drawings.

Cons

On the down side of making the software so self-sufficient...some of the processes are lengthy and somewhat confusing to me - I have a space planning and interior design background so doing some of the "behind the scenes" work of creating reports, understanding the relationships of tables and coming up with queries can be over my head at times. Luckily we have their support and our IT team to help with this.

Review Source: Capterra
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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Knowing what you don't know!

Pros

Software goes very deep into ERP with options that i would have not thought of to help future needs.

Cons

not knowing all the functions and when learning the function not good flow on instructions.

Review Source: Capterra

Michael from clinic

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

FM:Interact Review

Multiple data sources that require maintenance from multiple groups. The benefit would be to have a single source of truth and to have the ability to share the same information. Eliminate the individual silos.

Pros

The amount of customization and the ability to configure the various data in different formats per login/access.

Cons

I would like to have some GIS capabilities for graphically locating graphical data (building) relative to each other along with the GIS for exterior utilities.

Review Source: Capterra

Jacqueline from MacEwan University

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Space Management

Easy to analyze our space allocation and pull reports.

Pros

I like the visual queries on floor plans such as hatching by department or space type, or displaying vacancy.

Cons

The report formats don't translate into an excel usable format. I usually will create an excel from a view. It doesn't look as nice but easy to filter.

Review Source: Capterra

Angel from SHI

Number of employees:  5,001-10,000 employees

Ease-of-use

Customer support

Functionality

August 2018

Simple Minded Review

Pros

Functionality was pretty high compared to similar software.

Cons

Price was a bit too high. Maybe offer more packages with simple features.

Review Source: Capterra

Janna from healthcare

Number of employees:  10,000+ employees

Ease-of-use

Functionality

August 2018

Good CAFM system

We have purchased several modules and use them fairly well. It is excellent for our company of 20,000+ employees. A lot of details included. Fairly easy to learn as an every day user and also for 'newbies' who use it every so often. A tiny bit clunky on the interface - some customization could be added to make it more seamless. Overall this is the 5th CAFM software I have trained and used (in my career). I appreciate the amount of information that comes straight out of the box to be used almost immediately.

Pros

Pretty robust software, helps with all the details we are requiring for our many sites/SF.

Cons

It can be a bit clunky with different modules. Not always seamless interface.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Space Management

Tracking Department locations, and room data.

Pros

It is easy to navigate and users quickly pick up on navigating through floor plans and views. Tech support is always on top of my issues and resolves things quickly and efficiently.

Cons

A few of the programs features do not align with our company's processes, which turns into a custom build scenario.

Review Source: Capterra

Chris from NC State University

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

Academic Setting

Pros

General functionality and ability for campus stakeholder and users to all access data remotely and simultaneously. Extremely powerful tool in our setting.

Cons

My only complaint is internal and the fact there are so many features that we have yet to tie into.

Review Source: Capterra

Alan from Novartis/Jones Lang Lassale

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great product, cost effective

Pros

Modular implementation offerings, flexibility and configurability, marketing and design teams listen to customers. Hosted implementation option.

Cons

Overall quality of the software has improved over the years, but there's still room for further improvement in rolling out new release and bug fixes.

Review Source: Capterra

Edwin from IGT

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

FM - a path forward

FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and reporting of building allocations and a method to track move projects and employees.

Pros

I like the fact it's browser based and with a quick click have access to my all my facilities. It's easy to use and quickly provides information for and about employees and buildings.

Cons

least liked features are browser related, not all features work well totally on Chrome or IE for all end users. FM assumes that end users are using the latest browsers and operating systems therefore their latest releases work well for everyone. Case in point FM will not work with IE when the browser is in compatibility mode.

Review Source: Capterra

sunwoo from Automotive

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

FM system overall testing

Pros

it is easy to learn and use. All menus is well organized and very user friendly. I'd like to have deeper experience with this system.

Cons

I have been used it in only test environment but system is very slow one menu to other menu.

Review Source: Capterra

Katherine from TJX Companies

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

CAFM plus!

I worked with FM Systems 10 years ago as a co-op when it was just a software program. Fast forward to today I am working with the web enabled version where a lot of changes and enhancements have been added. There are a lot of good people who work for this company.

Pros

The only CAFM program out there where your space reporting, facilities maintenance and move management are tied to your floor plans -- and you can do live updates. Very configurable and customizable to your companies needs.

Cons

Learning curve is a little tough if you are an admin or if you want to learn how to build your own reports. Facilities Maintenance module could be more robust but that doesn't mean it isn't good for simple work order management.

Getting the program customized to your needs will require much patience and hiring a 2nd party to help with the setup.

Review Source: Capterra

Michelle from Thomas Jefferson University

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great System!

Pros

User friendly, fool proof! Love the ease of navigating and using the system, especially for newbies.

Cons

Nothing! The system functions well and updates are done regularly.

Review Source: Capterra

Susan from Brandeis University

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

Software Experience Would Be Improved With Better Documentation

Pros

FM:Interact is fairly easy to use. Software version upgrades and hot fixes are released frequently, often correcting bugs in various components.

Cons

While the software seems to be nicely robust and easy to use, navigating the menus to actually configure and personalize is often confusing. Administrator documentation falls short of explaining processes necessary to complete the changes.

Review Source: Capterra

Brenda from University of South Australia

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

International customer

Have found FM:Interact to be flexible in meeting our specific needs. As an international customer with a local partner, sometimes have found support issues that need to go back to FM:Systems are not dealt with very quickly.

Pros

Highly configurable, and also relatively easily customisable. If it doesn't do what you want out of the box, you can make it do what you need with either configuration or customisation. So far our experience is that it upgrades well, even with customisations.

Cons

Have ongoing trouble with dates being in US format (we're in Australia), also some issues with using metric instead of imperial (mostly with floor plans and graphic views).
Doesn't do some cascading that I would expect out of the box: eg if change a room number, does not cascade that change to associated/child tables.

Review Source: Capterra

Valerie from GGP

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

Works for us

Pros

It's customization works to fit our business' needs

Cons

Because we have so many custom settings our upgrades are a nightmare

Review Source: Capterra

Mark from Skadden Arps

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

August 2018

FM: Interact review

Pros

The thing I like most is the ability to include the various modules (asset tracking, service requests, etc.) including uploading documents.

Cons

The thing I like the least is that it sometimes is very slow, gets caught in a buffering cycle, and will freeze. It is also fairly complex to make changes without going to customer service.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Robust software -- Needs a lot of planning

We are using the program for Space Managment and Move Management. We will be rolling it out globally and it has taken a long time to get it to this place.

Pros

It is robust and can handle a lot of the basic and custom Workplace tasks including (move management, space managment, ticket management, scenario planning, etc). The new scenario planning tools is great.

Cons

Without extensive planning and configuration, there will be a lot of issues. Not as user friendly as I would like. Also, if the data is hosted by FM, it can be slow.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Be Ready to Build, Not Take Off

It can function incredibly well, but anticipate an investment period.

Pros

There is the ability to customize and add any fields conceived of. Can connect module upon module to support global data and interfacing.

Cons

If you're expecting an out-of-the-box solution, this won't automatically deliver industry standards. You build and decide what you want, which requires a specialized skillset.

Review Source: Capterra

Displaying 1 - 20 of 59 reviews