FM:Interact Software


 

FM:Interact is an integrated suite of cloud-based facility management tools that helps organizations manage space, occupancy, assets, moves, maintenance, leases and property.

Through the system, users have access to key facility information such as floor plans, reports, employee information and critical documents, which can enable facilities teams to securely share information and manage facility processes.

Core features of FM:Interact include maintenance and asset management, space and move management, capital program management, lease administration, real estate portfolio management and environmental stability. Additional features of the system include project management, maintenance, strategic planning, and FM:Mobile for mobile access. FM:Systems offers service features including software consulting and web hosting to assist in implementation.

Founded in 1984, FM:Systems is used by organizations, educational institutions, health care facilities and government agencies throughout the world to manage their real estate portfolios.

 

FM:Interact - Building layout
 
  • FM:Interact - Building layout
    Building layout
  • FM:Interact - Move management
    Move management
  • FM:Interact - Floor plan
    Floor plan
  • FM:Interact - Room classes
    Room classes
  • FM:Interact - Dataview
    Dataview
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of FM:Interact

 

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Software Advice Reviews (1)
More Reviews (25)

Showing 1-1 of 1

Ivan from Electronic Arts
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

FM Interact is a great tool to manage Facilities sites, data & moves.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

FM Interact is a good Facilities tool to manage Facilities sites globally. Its relatively simple to use. New Report functionality will help performance.

Cons

When running patches, it takes a bit more time due to cutting and pasting data from folders. It would be nice if an automated tool could manage this.

 
 
 
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Jonathan from Hennepin County Facility Services

April 2018

April 2018

Highly configurable. Powerful tool.

Ease-of-use

Functionality

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Value for Money

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Pros

Ability to customize to align with our processes. The system can be configured to do whatever it is you need.

Cons

Would like cleaner GUI. Given the varying levels of staff that use the application, having a clean intuitive interface for less technical users is important. This has improved recently.

Review Source: Capterra
 

Jessica from Autodesk

April 2018

April 2018

Positive, Easy, Frustration Free

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Pros

the reporting! it makes it easy for everyone to learn and get the info they need. The scenario planning i find helpful for re-stacks and large office moves. During office moves we can move people efficiently so they are where they need to be relative to their team members.

Cons

the formulas while are easier then i anticipated could be further simplified for those with little to no programming experience

Review Source: Capterra
 

Bill from Little Diversified Architectural Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

User, Implementer

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We use FM Systems for space utilization, asset tracking and analytics.

Pros

How I can configure to meet needs, new viewer technology and future product roadmap. Love the support and family friendliness of FM:Systems

Cons

The user experience, software feels and looks old, good use major UI enhancements. Wish there was offline app capabilities

Review Source: Capterra
 

Jason from DuPont Pioneer

April 2018

April 2018

Very good support. Always adding nice, new features. Does Space Management and Move Management well.

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Pros

Efficiently administers moves. Great functionality between website and AutoCAD. Database itself is fairly easy to work with.

Cons

Users do not find it intuitive. A lot of configuration work required by admins. When functionality changes, existing features inevitably break.

Review Source: Capterra
 

Petri from Ramboll

April 2018

April 2018

Overall the product suite is robust and easily configurable to meet different needs.

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Pros

Configurability is great and most out-of-the-box tool are very usable from the start. the new FMx reporting and floorplans are great.

Cons

there is still some legacy things that havent been yet converted over to the new html5 standard. At time the provider is short on resources and support might be hard to get.

Review Source: Capterra
 

Char from Yelp Inc.
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Excellent ability to organize data, moves and view plans

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no longer need to update plans manually in Autocad, or count desks for vacancy! I can generate maps for scheduled moves easily and quickly.

Pros

-generate floor plans with different data
-sort moves by project, date or other
-view occupancy in a detailed way

Cons

-not completely intuitive
-reporting is confusing and not intuitive
-permissions and roles are confusing

Review Source: Capterra
 

J. from Allstate Insurance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

It has been very good.

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Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
Value for Money
Value
Support

Not sure yet.

Pros

I am very happy with the ability we have to continue to customize they system to meet our needs as they change

Cons

However, the customization can be difficult, but I am very happy to see FM is working very hard to make those tasks easier with every rollout.

Review Source: Capterra
 

Matt from Herman Miller

April 2018

April 2018

FM is a great product and I am learning how to do reporting and cant wait to show leadership.

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Pros

Once everything is set up it manages itself and is easy for most to use. We have techs that are not great with computers and can still use the system affectively

Cons

That it can be hard to fix issues without making phone calls. Always a hassle dealing with internal IT and your techs.

Review Source: Capterra
 

Jerry from Wake County GSA

April 2018

April 2018

Very good user interface and excellent sys admin tools. Easy data integrations.

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Pros

DWF viewer and system admin tools. The ease of installing hot fixes. Integration to SSRS reporting........

Cons

Security roles and groups are too granualar. It is very difficult to manage the access rights across the many groups and role since many came oveer from an FMSpace 7.2 conversion

Review Source: Capterra
 

Victoria from DuPont

April 2018

April 2018

FM: Interact Review

Ease-of-use

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Pros

I've been using FM for over a decade and it keeps getting better and better. Love how customizable it can be. This software offers something for every purpose which is good.

Cons

Performance speed is the biggest concern globally.

Review Source: Capterra
 

Teresa from DuPont

April 2018

April 2018

Like what it can do but would like to have more interaction with FM to help implement better.

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Pros

Variety of modules and constant growth and improvement of the tools based on the changing world of facilities and space management.

Cons

Not always as user-friendly for users.

Review Source: Capterra
 

Bill from Hennepin County
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Like some of the functions

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I like that making changes to views is fairly simple. Also we are able to do a fair amount of stuff without the need for a lot of support help.

Pros

The ability to tie Autocad floor plans to a database system..........................................

Cons

I would like to see the markup and measure feature to be more developed. Kind of like how it used to be in FM 7.5. Also would like to see the ability to do department SF info and report on it.

Review Source: Capterra
 

Amanda from MacEwan University

April 2018

April 2018

A few road bumps in implementing but overall great support

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Pros

How it has automated our maintenance and how it can tie into our floor plans and space management!!!

Cons

Users roles and permissions are complicated.

Review Source: Capterra
 

Rosalie from Assurant

April 2018

April 2018

Very very happy

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Pros

I really like the user interface with the graphics. I like flexibility and ease of use. Very user friendly.

Cons

Working on reporting but it is getting better. Sometime it is not easy to find what I am looking for to change in the system...fields, etc...

Review Source: Capterra
 

Anna from Johnson & Johnson

April 2018

April 2018

Very informative about current and future products.

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Pros

Ease of use and modules are easy to understand and follow. Expanding software to other regions to enable users to use a global system. Excellent support from the organization.

Review Source: Capterra
 

Elizabeth from Hennepin County

April 2018

April 2018

Complicated if you are not familiar with databases, but can provide a lot of data.

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Pros

Collects a lot of data. I'm excited to use the new report builder and create more graphic reports. Great potential for us, just need to set it up better!

Cons

Complicated to set up, especially since we don't have documentation on the original setup. Our system is slow too.

Review Source: Capterra
 

Dan from AMS CAD + CAFM Solutions

April 2018

April 2018

The ability to tailor the software to the way you want to work is amazing.

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Pros

Configurability and Ease of Use are the best features allowing us to create an environment that works best for customers.

Cons

Limited API Availability for Customization - it is getting much better, but we always want to be able to do more.

Review Source: Capterra
 

James from Harvard Pilgrim Health Care
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2018

February 2018

I have been a client for over 6 years we use it for space planning , asset management and facility

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Because of the ease of use we were able to role this out to a larger user group , which help decentralize some of Facility Managements work load . Move Coordinators for each department can submit move requests that just need approval from Facilities the data is all input buy the user. Seating plans are easily viewed on line and employee directories all employees to find an employees location easily .

Pros

Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences

Cons

We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .

Review Source: Capterra
 


February 2018

February 2018

Excellent product that has help us improve operational efficiencies.

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Pros

Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Cons

Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

Review Source: Capterra
 


February 2018

February 2018

FM has always been leading edge, and always looking for ways to improve the user experience.

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Pros

Usability and intuitiveness. Excellent software support. Highly visual yet packed with features that allow you to track any asset you required in the system.

Cons

New hotfix releases can sometimes create unintended bugs/issues, that the system didn't necessarily have before applying.

Review Source: Capterra
 
 
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