--- title: "OpenBlue Workplace Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OpenBlue Workplace. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OpenBlue Workplace is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/fmsystems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Facility Management Software](https://www.softwareadvice.com/cafm/) / [OpenBlue Workplace](https://www.softwareadvice.com/cafm/fmsystems-profile/) / OpenBlue Workplace Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/fmsystems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/fmsystems-profile/alternatives/) # OpenBlue Workplace User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 23 reviews (28%) - 4 stars: 50 reviews (60%) - 3 stars: 8 reviews (10%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Workplace is an amazing tool which helps us best plan our space. - Easy to use, great for our Facilities team when planning space and moves. - This allows for customized operations while maintaining the centralization of the data. which I favor's most ### Most mentioned cons - I dislike the problems that we have with the interface with our HR data system - Connecting our HR software's staff list to the FMS: Workplace program has also been difficult. - Reports can not be customized by the administrator. ## OpenBlue Workplace customer reviews Showing reviews 1-25 of 83 (page 1). ### Great Product - Overall rating: 4/5 - Reviewer: Adam A. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great. I would definitely recommend this software to other companies #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is easy to navigate through and get used to. I've been working with the software for 4 years now and there are many ways to keep your business on track and organized #### Cons Editing the sites can be difficult but the support team is great with helping --- ### FMS Workplace- 2024 - Overall rating: 5/5 - Reviewer: Betty B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FMS Workplace has been so beneficial to our company! We use the platform to submit office moves, schedule preventative maintenance, track assets, and lease agreements. It is easy to use and a great tool for all of these items. #### Cons I still struggle a bit with creating reports, but FM University has helpful tips when creating a new one. #### Reasons for choosing OpenBlue Workplace Did not support what we were looking for and the features did not seem as streamlined. #### Reasons for switching to OpenBlue Workplace It did not have the needed features, such as asset and real estate tracking. #### Vendor response Hi Betty, Thank you for your wonderful review of FMS:Workplace! We're thrilled to hear that our platform has been so beneficial for your company, helping with office moves, preventative maintenance, asset tracking, and lease agreements. We appreciate your feedback regarding report creation and are glad that FMS:University has been helpful! Thank you for choosing FMS:Workplace over other alternatives. We're committed to providing the features and support you need. Thank you! Replied December 2024 --- ### FMS Workplace - Overall rating: 2/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I have been disabled with the support. A change was made to the system a couple of months ago and they FMS support can't seem to fix the problem. Currently as the system right now I would not recommend. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I don't have any Pros about the system. It does just enough to get by, but it works slow. I might would not be so disappointed if it was not so slow to use. #### Cons It is very slow. It is frustrating trying to even assign work as it takes so long for changes to be made. Saves can take as long as 15-20 seconds and even longer at times. It has a very old feel of an interface. There are way to many fields that are not needed that make the interface take up the entire page. It is not customizable. Reports can not be customized by the administrator. Yes you can export but even then if you choose export it exports the entire page of data instead of a way to select. The only reason the product was chosen was because of space planning part and it included the maintenance part and it was the product at their previous location. It was selected by someone who had never used maintenance specific system. But that individual also was told that system was administrator customizable such as required fields etc. --- ### Space Management - Overall rating: 4/5 - Reviewer: Eduardo C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered With FMS Workplace Space Management, we have provided our decision makers and end users with direct access and insight into their space data for their respective. We have also streamlined our state reporting submission process making it more effective and efficient, and allows us to dedicate more time to other needs and areas of improvement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clean and simple user interface makes it easy to navigate. Native integration with AutoDesk makes the integration process with facility floor plans smart and seamless. #### Cons Would like to see integration expand and grow into site level plans that allow for the big picture to be displayed and visualized. #### Reasons for choosing OpenBlue Workplace User Interface. Highly configurable for non-technical administrative and functional users. Native integration with AutoDesk. #### Vendor response Hi Eduardo, thank you for taking the time to give your feedback! We really appreciate it, and are so happy that your experience with FM:Systems has been so positive. The native integration with Autodesk is one of our favorite features as well. Please continue to let us know about your future experiences. Replied June 2021 --- ### FMS review - Overall rating: 5/5 - Reviewer: Carol C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Had a good experience in general, I think some of what I don't like is because of what modules the account is paying for. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think the system in general is good, the graphics are ok. #### Cons I dislike the problems that we have with the interface with our HR data system #### Vendor response Hi Carol, Thank you for your review of FMS:Workplace. We're pleased that you've had a good experience overall. We apologize for the issues you've encountered with the interface and your HR data system. Your feedback is important to us, and we're committed to improving our integration capabilities. If you have any further suggestions or need assistance, please don't hesitate to reach out. Thank you! Replied December 2024 --- ### FM Interact - Overall rating: 3/5 - Reviewer: Adam T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros AutoCAD Integration is seamless. Floor Plan viewing is easy. #### Cons Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another. Lack of tutorials --- ### User, Implementer - Overall rating: 4/5 - Reviewer: Bill M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered We use FM Systems for space utilization, asset tracking and analytics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How I can configure to meet needs, new viewer technology and future product roadmap. Love the support and family friendliness of FM:Systems #### Cons The user experience, software feels and looks old, good use major UI enhancements. Wish there was offline app capabilities --- ### Academic Setting - Overall rating: 4/5 - Reviewer: Chris J. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros General functionality and ability for campus stakeholder and users to all access data remotely and simultaneously. Extremely powerful tool in our setting. #### Cons My only complaint is internal and the fact there are so many features that we have yet to tie into. --- ### Systems Administrator - Overall rating: 4/5 - Reviewer: Lynne K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. But needed lots of customization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of Use Configurability and Customization #### Cons No mandatory fields in child views Slowness in overall website --- ### Great Platform for Space Management - Overall rating: 4/5 - Reviewer: Mozi S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used monthly for free trial - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Space Management and Move Management are what we use the most, and I like how easy it is to use them. It was simple to understand and easy to pick up. The broad model of the application is based on a few fundamental ideas in facilities management, and everything else (including space, maintenance, real estate, etc.) may be added from there. This allows for customized operations while maintaining the centralization of the data. which I favor's most #### Cons Connecting our HR software's staff list to the FMS: Workplace program has also been difficult. the rest is fine --- ### Great solution for centralizing all facets of the Facilities world into a single, robust platform - Overall rating: 5/5 - Reviewer: Teresa S. - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives. FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact. I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them. #### Cons Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands. --- ### FMS:Workplace review - Overall rating: 4/5 - Reviewer: Victoria K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being able to track everything is important to our organization, so being able to search and make reports is a great function of this software. It always has the potential to improve and evolve so things like the app for technicians or the analytics solution are nice to see a company develop. #### Cons The cost of this software poses some difficulty with our organization and it seems like if you want anything extra or custom, you will need to pay on top of the annual subscription. It has also been a challenge to connect our HR software for the employee list to the FMS:Workplace software. #### Vendor response Hi Victoria, thank you for taking the time to give your feedback! We really appreciate it, and are so happy that your experience with the reporting functionality has been so positive. I have shared your feedback around pricing with our product marketing team as well, we are always striving to ensure our pricing is competitive within the market. Thank you again for taking the time to leave us a review, please don't hesitate to reach out if you have any additional feedback at info@fmsystems.com. Replied June 2021 --- ### I have been a client for over 6 years we use it for space planning , asset management and facility - Overall rating: 5/5 - Reviewer: James C. - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Because of the ease of use we were able to role this out to a larger user group , which help decentralize some of Facility Managements work load . Move Coordinators for each department can submit move requests that just need approval from Facilities the data is all input buy the user. Seating plans are easily viewed on line and employee directories all employees to find an employees location easily . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences #### Cons We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads . --- ### FMSystems Space Management - Overall rating: 4/5 - Reviewer: Zhonghong P. - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Positive overall. It helps our organization achieve our goals in space management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Space definition, usage, funding, drawings, photos and reports are pragmatic and accurate. Integration with existing systems depends on how the system is used for primarily. Generally it's not easy but doable. #### Cons Customer supports sometimes are sketchy and inconsistency. #### Reasons for choosing OpenBlue Workplace FMSystems meets our expectations and is easier to use and manage. #### Vendor response Hi Zhonghong, we are so happy to hear that FMS:Workplace is helping your organization achieve your space management goals! We value your input and if you have any more details on how we can continue improving your support experience, please don't hesitate to reach out to our team at info@fmsystems.com. Thank you again for sharing! Replied June 2021 --- ### FM - a path forward - Overall rating: 4/5 - Reviewer: Edwin S. - Industry: Gambling & Casinos - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. FM allowed us to move away from spread sheets and hardcopy building plans to provide tracking and reporting of building allocations and a method to track move projects and employees. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the fact it's browser based and with a quick click have access to my all my facilities. It's easy to use and quickly provides information for and about employees and buildings. #### Cons least liked features are browser related, not all features work well totally on Chrome or IE for all end users. FM assumes that end users are using the latest browsers and operating systems therefore their latest releases work well for everyone. Case in point FM will not work with IE when the browser is in compatibility mode. --- ### Good CAFM system - Overall rating: 4/5 - Reviewer: Janna C. - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have purchased several modules and use them fairly well. It is excellent for our company of 20,000+ employees. A lot of details included. Fairly easy to learn as an every day user and also for 'newbies' who use it every so often. A tiny bit clunky on the interface - some customization could be added to make it more seamless. Overall this is the 5th CAFM software I have trained and used (in my career). I appreciate the amount of information that comes straight out of the box to be used almost immediately. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Pretty robust software, helps with all the details we are requiring for our many sites/SF. #### Cons It can be a bit clunky with different modules. Not always seamless interface. --- ### Like some of the functions - Overall rating: 3/5 - Reviewer: Bill M. - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered I like that making changes to views is fairly simple. Also we are able to do a fair amount of stuff without the need for a lot of support help. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to tie Autocad floor plans to a database system.......................................... #### Cons I would like to see the markup and measure feature to be more developed. Kind of like how it used to be in FM 7.5. Also would like to see the ability to do department SF info and report on it. --- ### FM Interact is a great tool to manage Facilities sites, data & moves. - Overall rating: 4/5 - Reviewer: Ivan P. - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros FM Interact is a good Facilities tool to manage Facilities sites globally. Its relatively simple to use. New Report functionality will help performance. #### Cons When running patches, it takes a bit more time due to cutting and pasting data from folders. It would be nice if an automated tool could manage this. --- ### Highly configurable. Powerful tool. - Overall rating: 4/5 - Reviewer: Jonathan H. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ability to customize to align with our processes. The system can be configured to do whatever it is you need. #### Cons Would like cleaner GUI. Given the varying levels of staff that use the application, having a clean intuitive interface for less technical users is important. This has improved recently. --- ### FM System - Overall rating: 4/5 - Reviewer: Solomone F. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love all the features but it is not user friendly...it seems like I need a master degree on FM System in order to manage it. I use to work at google and they have the GUTS system which is an internal management system that is foolproof...I didn't need any training to manage GUTS that's how user friendly it is. If Google decided to go public with GUTS it will definitely run everyone out of business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Lots of helpful tools to help manage facilities operation. #### Cons Not user friendly. I hope they listen to all the customer feedbacks. --- ### It has been very good. - Overall rating: 4/5 - Reviewer: J. L. - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Not sure yet. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am very happy with the ability we have to continue to customize they system to meet our needs as they change #### Cons However, the customization can be difficult, but I am very happy to see FM is working very hard to make those tasks easier with every rollout. --- ### FM: Interact Review - Overall rating: 5/5 - Reviewer: Victoria B. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I've been using FM for over a decade and it keeps getting better and better. Love how customizable it can be. This software offers something for every purpose which is good. #### Cons Performance speed is the biggest concern globally. --- ### Excellent ability to organize data, moves and view plans - Overall rating: 4/5 - Reviewer: Char B. - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered no longer need to update plans manually in Autocad, or count desks for vacancy! I can generate maps for scheduled moves easily and quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros -generate floor plans with different data -sort moves by project, date or other -view occupancy in a detailed way #### Cons -not completely intuitive -reporting is confusing and not intuitive -permissions and roles are confusing --- ### Works for us - Overall rating: 5/5 - Reviewer: Valerie W. - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's customization works to fit our business' needs #### Cons Because we have so many custom settings our upgrades are a nightmare --- ### Good product - Overall rating: 4/5 - Reviewer: Sandra M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 5001-10000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered space management #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros It is relatively easy to use most of the time. #### Cons Writing reports is difficult -- it's going to take us a while to get there. #### Vendor response Hi Sandra! We are thrilled to have you as part of the FM:Systems family! Thank you for sharing your kind words with us and the positive review. It means the world to our entire team! We look forward to the continued partnership and collaboration. Replied June 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/fmsystems-profile/reviews/?page=2) --- OpenBlue Workplace Reviews, Pros and Cons - 2026 Software Advice