It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Ease of use, great customer service and affordability for our small organinization

Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Quick & easy to use. However i need support to update. How can i do this. I have a budget for updates & changes.

Ease of use to run reports. Not to much detail.

I need some assistance with changes. Can you advise how this can be done.

Still learning

I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.

Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.