Hippo CMMS

RATING:

4.4

(312)

About Hippo CMMS

Hippo CMMS is a powerful, easy-to-use cloud-based computerized maintenance management solution for a wide range of industries. The company started in 2004 and currently works with a growing base of more than 1,300 customers. Hippo’s UX design principle has always been the same: features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment. At the software’s core is the work order management module. Review tickets and then prioritize, delegate, and track work orders. Data-rich work orders have everything technicians need to maximize wrench time. Doing the job right requires the right parts. Materials and parts can be associated with work orders and levels upda...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Hippo CMMS Pricing

Hippo Plus: $55 / User / Month Hippo Pro: $75 / User / Month

Free trial: 

Available

Free version: 

Not Available

Hippo CMMS view floor plan
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Hippo CMMS Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Hippo CMMS

1 - 5 of 308 Reviews

User Profile

Matt

Verified reviewer

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Easy to Use

It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

PROS

It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

CONS

It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Vendor Response

HI Matt, Always nice to hear good feedback about a User's experience with Hippo! You are correct that set up can be interesting but our Data Integration team has great advice and experience to help guide new clients. Thank you for taking a moment to provide feedback.

Replied September 2018

Eric

Building Materials, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2019

Great software

Hippo has allowed us to more easily maintain the preventative maintenance for our companies 100+ pieces of equipment, and move away form a paper based system that was prone to human errors.

PROS

Easy to use, set up, and maintain in comparison to our previous maintenance software.

CONS

I have had a few negative experiences with the support staff. Some of them are great, but a few individuals seem to have difficulties communicating. I have found myself trying to explain something in ten different ways and it not being understood, but this has only happened twice out of my 20~ experiences.

Reasons for switching to Hippo CMMS

Hippo was a paper free alternative that appeared much more simple and straight forward in design.

Vendor Response

Hi Eric, Thanks for taking the time to provide your feedback! I am glad to hear that Hippo has helped with organizing your day to day preventative maintenance. As you continue to use the system, you will see the benefits of tracking that info. I am sorry to hear that there was some miscommunication, but ultimately the support team is here to help! The goal is to see you and your team succeed! Mel Motoch

Replied August 2019

Carl

Food & Beverages, 51-200 employees

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed April 2020

Getting Better

I want to be fair about this; I have not had the time to go through a lot of this, but lately with the instant messaging it has made it a little easier to navigate.

PROS

I will be honest with you when I first starting using it, I found it to be a rabbit hole. After a couple years it did improve, I think one of the better things you did was add the help IM.

CONS

The drill down menus, are somewhat tedious. You really have to watch, as the menus have very similar labels. As I add definition in areas and machine locations, Serial numbers etc. I will add in one menu. It will disappear if I do not add it in the correct menu, even though the menu has the same name or title.

Vendor Response

Hi Carl, Thanks for your honest review. I'm happy to hear our support conversation window has been helpful and that your experience has been improving over the years. I'd like to learn more about the issues you've been experiencing and please keep in mind that we always take your suggestions into consideration. Please don't hesitate to reach out to me if you ever have any questions or concerns. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com

Replied April 2020

Jody

Mechanical or Industrial Engineering, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Initial Review

Still learning

PROS

I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.

CONS

Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.

Reasons for switching to Hippo CMMS

They were non-responsive to problems we were having.

Vendor Response

Jody, thanks for the review! It's always great to know which features you're liking and finding useful about Hippo. A tip for viewing work orders at a glance would be to use the Calendar dashboard. You'll be able to see all the work orders for the month, week, or day. If you have any further questions, feel free to reach out to us! Best, Heidi Chin Customer Success Adviser| Hippo CMMS p. 866-956-2859 ext. 227 e. h.chin@hippocmms.com

Replied August 2019

chris

Aviation & Aerospace, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

i use this system to manage 3 fleets for pmi, equipment tracking and repairs and it is easy to use

very good overall experience

PROS

easy to use and the technical help is available

CONS

would like parts used inventory history for each vehicle all in one place

Reasons for switching to Hippo CMMS

pricing and a system that would track fleets nationwide