It is a great deal for the cost and it really does exactly what I need it to. Reports and queries are really easy to generate.

It is easy to use. Set up can be a bit dicey if you don't know what you are doing. This is essentially a database program, so it is good to have someone with experience help with set up to get the hierarchies done properly

It is SAAS, so it can be a bit "laggy". The function's don't always cooperate and I close the program frequently for reboot

Ease of use, great customer service and affordability for our small organinization

Then trying to add an "email contact" at the end of a new work order-this seems to automatically change the "requested by" field to whatever is in the "email contact" field? This is annoying!

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Quick & easy to use. However i need support to update. How can i do this. I have a budget for updates & changes.

Ease of use to run reports. Not to much detail.

I need some assistance with changes. Can you advise how this can be done.

Still learning

I like the interactive facility maps, ability to use bar codes, timeliness of responses to questions, and emails to let someone know the status of the work orders.

Still learning but haven't discovered how to view work orders without going through a lengthy search. This is probably my fault and will come with training. If two people are assigned as a resource and one person completes the job the other has to be deleted or has to put 0 hours.

very good overall experience

easy to use and the technical help is available

would like parts used inventory history for each vehicle all in one place

reduce IT infrastructure.

it is easy to use, use of mobile devices and simplicity

can't open multiple tabs on web browser.

The ability to apply and view floor plan and enter work order directly from floor plan and equipment views. The unlimited users accounts, reports, documents, pictures, and specifications that can be added to equipment and facilities, mobile access, and preventative maintenance module.

It would be nice to be able to have more ability to customize reporting, Demand work order fields and dashboard. There is not the ability to create a work order via email submission or respond to notifications via email. When adding comments, it does not date stamp in the comment field of when or who made the comment.

Having used alot of CMMS software in my career, HIPPO CMMS definitely to me is the best there is, not only is it very user friendly and ease of use, its also affordable, cloud based and very powerful. You can have direct access to your data from anywhere in the world, and the floor plan layouts that house all your maintenance data is a great tool for Asset Managers.

Updates and new releases of the software are free. Customer Support is great. Affordable pricing. Powerful data extraction and reporting. User friendly software for non tech savvy people. Cloud Based allowing access to your data anywhere in the world. 3 types of Dashboards, Advanced, Std, Calendar view Floor plan layouts with Asset data housed in one central location Mobile App creates more efficient workers, less time stuck behind the computer

None actually. The software is great and covers everything.

Highly recommended if you are having issues with tasks management and time management with the maintenance of your facilities. The reports are easy to pull and download. Paperless and web-based is the way to go!

Having a web-based software with all the functionalities offered by this one was never an alternative until we tried and purchased this. Reports and easy of use from all user levels are definitely a plus.

The site and user forms could be more attractive visually, instead of just drop down boxes and blanks.

Ticketing for ad hoc and pm scheduling is now driving the work, is well organized and can be tracked. Maintenance documentation and history for each machine now exists. Downtime tracking is improved. Reporting is good. Overall experience is good.

It can be used as a ticketing system, web browser based, email notifications, versatile across our facility, roadmap for improvements.

Our departments are configured as facilities. I would like to be able to see the work order requests status for other facilities. I would like to see a rejected or deleted request be required to state a reason why. Drag and drop capability with assignments etc.

Our biggest use of the application is for processing Work Orders both Scheduled and Demand and for keeping track of equipment information.

Hippo CMMS has an ongoing commitment to be responsive to their customers' end-use needs. We have been using this software in our school division since 2015 and have seen the continual development process that makes Hippo CMMS stand out from other offerings we considered.

Occasionally, the application has shown technical glitches such as not being able to access the app or certain features not working properly. This is understandable as the Hippo team are continually upgrading their software so that it is current and adaptive. This has been minimally inconvenient and only at times. The data entry levels has also been cumbersome. In order to add a piece of equipment, the company and equipment model components have to be filled out. I'd also like to see work done on the association of equipment with parts or other pieces of equipment. For example, a sink comes with faucets that have different model information. Currently, we are adding faucets onto the LAV equipment record as parts. It is working for us.

it's ease of use Reporting is nice as I can see how much time my team is spending in certain areas - I was unable to do this in the past, Easily can set up preventative maintenance plans.

It's inability to connect to our organizations active directory Our inability to establish different service types for requesters. I would love to see the requester form change in real time as staff are submitting requests for specific reasons (ie. conference room - if employee selects conference room setup then the form will now require the requester to provide time,date,#of staff, etc) Our inability to update completed/closed tickets, information should always be able to be updated it's inability to connect with other applications, like a workday integration which would help us as we have to now live in two applications and ensure information is kept current.

I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them. HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously. Can't beat the price and service for the Return. We are very appreciative.

This software was easy to implement and set up. It was also easy to get my staff trained on it. It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Cloud based; user friendly;

product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

I have been able to engage my mechanics and keep them productive. I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available. It is easy to attach photos and enhances our communications across the plant. They like the software which is what is the bottom line. We are doing a much better job tracking tasks and getting stuff fixed.

It is young and not all the reports are what accounting would like. You really need to buy the enterprise version for the extra custom reporting capability. There needs to be a cost center work order field that can track and report output per cost center for budgeting.

We run over a hundred facilities, each with a need for their own equipment log, maintenance schedules, tickets, etc. Hippo was instrumental in cleaning up the inventory and scheduling of these sites and moving us to a new stage of organiztion.

Hippo allowed the consolidation of our geographically diverse building & equipment needs. It is a vast set of data and Hippo handles the dissemination well.

End-user friendliness is limited. This is partially due to the scope of the organization, but it would be helpful to have a bit more polish in this regard.

Onboarding was very smooth, lots of options getting the system set up. Very small team needed to onboard. Struggled with some browsers on some computers kicking the users out without notice. This appears to have been solved. Trained admins on the system remotely during covid and it worked out very well. We did end up parting ways with some of the less computer literate individuals who just could not make the transition from paper to the computer. Some of the teams have really taken off with the use of barcodes and mobile devices while others are just using the PC interface.

Easy to use and train on. Most operators with moderate computer skills come up to speed quickly Great reports Service is fantastic. The mobile app has worked out well for some of our applications

Had browser issues in year 1 with some of the users. Seems to have been fixed. Some operators with lower computer skill really struggled with the platform. (mostly just logging in :) Email notifications are limited from a customizable standpoint.

I like that you can limit the access a user has. This is our main form of communicating any issues that may arise within the facility and with so many users a work order can easily get closed or rejected so it's nice to limit what they have access to. The software is pretty self explanatory.

I would really like to be able to edit/revise a completed work order. Sometimes a document or amount gets revised after-the-fact and it would be nice to not have to open/associate a new work order.

All questions & problems have been answered very promptly and courteously for us and our unique setup.

It can handle a wide array of maintenance subjects. Updates have been very helpful and enhanced the program to be more user friendly.

Some aspects of the programming involve moving from selection to another page. Although you have done a great job in correcting some these time wasting log jams.

It is effective and accomplishes the task once you understand it.

I like the simplicity of the user experience once you're familiar with the product

I do not like the ambiguity of the external documentation. It is usually easier to call the help desk to get the right answer than it is to research the on line library. Although the documentation is in English, the communication fails.

On the mechanical side we like it, the electrical department does not use much.

First line inspections and parts tracker, everything automatically generates which is very handy to communicate with the other techs being we are all on different shifts/start times.

This program really needs one person to look after all of the data entry but we are a smaller company and too many people want info entered which sometimes allows us to double or triple parts that are entered under different names/allocations.

Very satisfied

Simplified to learn and use Hippo on a daily basis , easy to find what is needed .

Could be a little more user friendly when creating PM's with Parts, Asset #s ect

Very good valve for the cost. Easy for users to put in task for staff.

I like that I can put in task really easy. We have it setup so staff can put in task that I can assign to staff.

I would like to go back and open completed task

ok

it's ok it works,I have waited 7 yrs for this to be changed

In the demand work order section the color for submitted and in progress in light green and in progress is light blue, it is difficult to tell the difference because the colors are similar.