I'm glad I chose hippo.

My experience with hippo? Every aspect of transforming from a paper to the hippo computerized system went well with no surprises and no failures. Hippo has a saying, You get out what you put into this. I found the statement to be inaccurate because we got out much more than I imagined. You do have to do some work providing them with spreadsheets to download but you are not alone, you are backed by an experienced team wanting you to succeed every step of the way. Thanks to guidance from the development team; the training from trainers; and rapid response from technical service we implemented a well-rounded computerized management tool that is easy to use by our managers and maintenance techs. Tell me, how many times do you have maintenance people telling you they like using a new maintenance program? They are the true test for this system. There are no hidden costs and no nickel and dimes for modules, you know what you pay for. We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment. I encourage others to use hippo and I should know, we just completed the forth implementation of four plants in four states in the last eighteen months.

Pros

We love the advanced dashboard option. It provides your maintenance team with an interactive screen of your plant's layouts. It's an effective visual tool that is cool to use and simplifies navigating thru the system and monitoring the status of the equipment.

Cons

The assigning parts to equipment could be better organized. It's not a dislike, it's more of a wish. I wish there was a better (hierarchy) way to organize the parts in the parts data base.

Great tool for our maintenance department

We have been using Hippo for just over 2 years and have entered over 10,000 work orders. Overall it has been a great product for our maintenance team and a great value for us. I'd like to see quicker product improvements and a better mobile version, but we are still pleased with the software. It's miles ahead of what we had used in our organization prior to Hippo. The support team has always been helpful when needed, though we rarely have to reach out to them.

Pros

Cloud based; user friendly;

Cons

product development is lacking; Software was written in Silverlight, which most browsers are dropping (and have been for well over a year). Hippo team is supposedly working on re-writing the software so that Silverlight is eliminate, but we have been waiting on this since May 2015. Hopefully they complete the upgrade before all the browsers drop Silverlight support. We lost Chrome long ago and the latest upgrades of Firefox have dropped Silverlight. It seems as the Edge will not support it either, so once Microsoft finally dumps Explorer, we may be hurting.

Hippo CMMS Review

Overall Hippo FM has been good. Should your update cause us to make such drastic changes next time we will be going out to bid. Not happy with what took place and why would a company with large data bases not make it easy for there customer???? This was not the case when i tried to explain the issue i was told to just change my web browser!!! we have upwards of 200 computers that had to be changed.

Pros

easy to use. Other then that it seems almost the same as before.

Cons

had to change the entire company's web browser. I was not told that this was the case and we were totally unprepared it took our it dept over two weeks to get to everyone's computer.

Starting Over with Nothing*****

I took over a position to maintain an 80 Acre campus that had NO inventory of any tools, equipment, current condition assessment, or any historical data of current Work order requests. I also had no way of creating work order requests or tracking them. HIPPO has allowed us the opportunity to maintain a working inventory and tracking system for many different items such as equipment, vehicles, Stock items and tools that staff carry, Consumables as well as standard equipment for day to day operating needs. It has helped us tremendously. Can't beat the price and service for the Return. We are very appreciative.

Pros

This software was easy to implement and set up. It was also easy to get my staff trained on it.
It is comprehensive for all our needs and the HIPPO organization gave us a lot of support and assistance.

Cons

We have many buildings that we do work on, and many different individuals that have access to inputting Work Order requests. Figuring out how to set the system up for that was a bit of a challenge at first, but it was overcome.

Hippo is easy to use

Hippo is really working for us in a lot of ways. We've had good response from customer support when we have had issues. I would like to see some additions in the future to make things even better.

Pros

Love the way you can see the whole building on the screen and see where the work orders are. I like the information that is on the work orders for everyone to see. Being able to add email address to the work order so everyone involved can be informed on what the status of the work order is great.

Cons

I don't like the dashboard for the work order search. If you adjust columns to view the information they don't stay that size they will revert back every time you make a change. In order to see the most current you have to double click on the ID column every time you want to look at the last work order. There should be some type of save button so you can keep your columns custom to the way you like it. I waste a lot of time with this process.

I would like to see more options with reports. I can't get what I need for certain projects that I work on.

Need better access with iphones, some type of app so when employees are in the field they can look up work orders faster and more efficiently.

From Clipboard to Computer

Before HIPPO CMMS all of our maintenance records were paper and clipboard. With HIPPO CMMS we are able to keep track of the preventative maintenance in a more proactive way than before. HIPPO CMMS helps us to preform predictive maintenance that we were unable to do in the past because it allows us to keep all information pertaining to equipment in one place with better, faster searching capabilities.

Pros

HIPPO CMMS gives us the ability to run individual reports for each piece of equipment. These reports help with capital expenditures when cost justification is needed.

Cons

It would be nice to have some sort of text box linked to each piece of equipment where you could keep notes and helpful information instead of using the Documents tab. If I need to write a note about a piece of equipment I have to edit a document then reload it to the HIPPO system.

with Hippo CMMS we create visibility and transparency

With Hippo in 2018 we were able to achieve about 90% of our total demand orders on time an in full, we know that there are a room to improve, but, at least now we can measure our progress. Inventory of parts that easily can be related to any machine activity helping us to keep the control of the parts purchased, creating alerts when replenishment is required just entering the threshold with the min and max desire.

Pros

Equipment management, Scheduling preventive maintenance and creation of demand orders giving us an increase in productivity.

Cons

For a regular use, non an IT person, the reporting is not flexible, export information from tables is difficult to relate the fields.

Once set up, HIPPO does make managing your facility easier.

A better awareness of the facility, parts, pieces, costs, man hours, scheduling.

Pros

Keeping track of individual rooms/equipment service needs and records. Inventory at a glance. Reminders when you are low and need to order. That is done by the work order completion data entry, parts that are used are logged. HIPPO knows the minimum # of parts wanted on hand sends out the reminder.
Individual equipment I.E boilers, you can have a drop down list of all the replacement parts associated with each boiler for ease of ordering. Room records, you been called to the same room 3 times for plumbing issues. you can then look to find a cause.
Customer service requests are replied to very quickly. That day or you have an e-mail when you arrive to work.

Cons

I have just two
On work order search, it defaults to the very first work order #1 instead on the newest 2999. Printing was a one step process.

Hippo user

Technical support by Hippo is above board. I am building our system on the fly and it is not too bad. I am previously familiar with the software having built a system for a previous employer. We have way to much equipment and are too large a plant to have engaged a HIPPO equipment survey. Not having anything in place and the need to start made it essential to go this route. We ordered software and it launched two days later. My Mechanics are getting more done in a day. Their morale has improved and they can get detailed instruction at their fingertips.

Pros

I have been able to engage my mechanics and keep them productive. I use the mobile connection via smart phones to make work orders, parts, resources, and manuals available. It is easy to attach photos and enhances our communications across the plant. They like the software which is what is the bottom line. We are doing a much better job tracking tasks and getting stuff fixed.

Cons

It is young and not all the reports are what accounting would like. You really need to buy the enterprise version for the extra custom reporting capability. There needs to be a cost center work order field that can track and report output per cost center for budgeting.