





Simple User Interface






Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000About Hippo CMMS
Hippo CMMS is a powerful, easy-to-use cloud-based computerized maintenance management solution for a wide range of industries. The company started in 2004 and currently works with a growing base of more than 1,100 customers.
Hippo’s UX design principle has always been the same: Features only have value if they're easy to find and use. The layout is clean and intuitive, making the software a breeze to learn. Customers see a fast return on investment.
Hippo is there for customers, with options for onboarding and ongoing training. Lifetime support ensures customer success, and the loyalty runs both ways: 92% of customers renew their subscriptions. Hippo CMMS subscriptions allow unlimited users. Maintenance departments can grow without breakin...
Simple User Interface
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
April 2019
Marishia from Brookdale Senior Living
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Good for keeping maintenance tasks organized
I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.
Pros
Anyone can use it, and can be tailored to special requests.
Cons
This software is extremely functional. I wouldn't change anything.
Response from Hippo CMMS
Replied April 2019
Thank you for your review, Marishia! I'm glad Hippo is helping you and your team not only to keep track of your maintenance tasks, but also to streamline records and invoices for the A/P department. It's always great to hear when different departments take advantage of Hippo tools and features. Please don't hesitate to contact us if you ever need any assistance. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com
March 2020
Jennifer from Pampered Chef
Company Size: 201-500 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Super easy but also robust
We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.
Pros
I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.
Cons
The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).
Reasons for Switching to Hippo CMMS
We had an antiquated version of Mapcon and found that when trying to get it to a useful capacity, it was overly complicated, intimidating and packed with features we didn't need. I looked into upgrading and simplifying and found Hippo. I knew immediately it was the right program but did my due diligence and compared it to multiple others.
Response from Hippo CMMS
Replied March 2020
Hi Jennifer, Thank you for your review. You and the Pampered Chef team have been doing a great job using Hippo. I was very happy to learn more from you on how to create incentives for users adopting Hippo. I'm glad to hear that Hippo's ease of use is also playing a big role when it comes to boosting user learning and adoption. You have a good point and I think there is still a lot of room for improvement when it comes to inventory reporting. The new PO module that is going to be released soon will create a lot of new opportunities for our dev team to explore. Stay tuned for updates. Please don't hesitate to contact us if you have any other questions or suggestions. Warm regards, Fabio Carvalho Customer Success Adviser 866.956.2859 x 223 | f.carvalho@hippocmms.com
December 2020
Giovanni from Spyce Food Co
Company Size: 51-200 employees
Industry: Hospitality
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Happy with Hippo
Overall I am very happy with Hippo and my team is getting a good use out of it
Pros
I appreciate the responsiveness of the support team and the upgrades based on customer's feedback.
Cons
Some features are not very customizable and my team and I had to figure out how to work around those.
Reasons for Choosing Hippo CMMS
The pricing is based on the number of locations and we have unlimited users, easy to use, competitive price.
Reasons for Switching to Hippo CMMS
Airtable is not a CMMS.
Response from Hippo CMMS
Replied December 2020
Giovanni, We appreciate the time you took to write us a review- it means the world! We look forward to a continued partnership with you. -your Hippo CMMS team
August 2019
Thiago from University of Winnipeg
Company Size: 201-500 employees
Industry: Education Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2019
An execellent tool
Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.
Pros
The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.
Cons
You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.
Response from Hippo CMMS
Replied August 2019
Hi Thiago, As you know, we appreciate the feedback (both pros and cons) so that we can improve. We are constantly trying to make Hippo better, and adding new features. One thing I would suggest would be to customize a work category. For example, create a "Projects" category. This will allow you to keep associated tickets together. It also allows you to search for work orders and run reports in that category much easier and faster. I know you are in touch with our support team often, and please continue to reach out to us. Have a great day and enjoy the rest of our summer! Mel Motoch
December 2020
John from Garden Valley School Division
Company Size: 501-1,000 employees
Industry: Education Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2020
Flexible, Adaptable, Evolving CMMS
Our biggest use of the application is for processing Work Orders both Scheduled and Demand and for keeping track of equipment information.
Pros
Hippo CMMS has an ongoing commitment to be responsive to their customers' end-use needs. We have been using this software in our school division since 2015 and have seen the continual development process that makes Hippo CMMS stand out from other offerings we considered.
Cons
Occasionally, the application has shown technical glitches such as not being able to access the app or certain features not working properly. This is understandable as the Hippo team are continually upgrading their software so that it is current and adaptive. This has been minimally inconvenient and only at times. The data entry levels has also been cumbersome. In order to add a piece of equipment, the company and equipment model components have to be filled out. I'd also like to see work done on the association of equipment with parts or other pieces of equipment. For example, a sink comes with faucets that have different model information. Currently, we are adding faucets onto the LAV equipment record as parts. It is working for us.
Reasons for Choosing Hippo CMMS
We thought that a newer company would be more responsive to our needs. The price was competitive. And the software platform looked promising.
Reasons for Switching to Hippo CMMS
We found Hippo's platform easier to use and more adaptable to our needs
Response from Hippo CMMS
Replied December 2020
Thank you for your detailed review, John! It's great to hear Hippo has been a great fit for the Garden Valley School Division and that you have been enjoying the recent updates. The development team continues to work on new projects and we are aiming to improve the frequency of any glitches when implementing them. Please don't hesitate to reach out to us if you ever have any questions or concerns. Warm regards, Fabio Carvalho Customer Success Manager 866.956.2859 x 223 | fcarvalho@hippocmms.com