Good for keeping maintenance tasks organized

I work in a vendor relations position in A/P. This streamlines the companies maintenance records for all of the senior facilities and the data or invoices are in the system organized and in detail for each department from the actual maintenance request, to the facilitating, to payment of invoices from the vendor and it makes the payment process seamless.

Pros

Anyone can use it, and can be tailored to special requests.

Cons

This software is extremely functional. I wouldn't change anything.

Super easy but also robust

We have a much more seamless program for the maintenance guys to use which means our maintenance data is much more reliable than it's been in the past. We can ensure that we have parts when needed, PMs are done when scheduled and repair records are tracked.

Pros

I love that there is a minimal learning curve. I can limit abilities for each user but make changes as they learn and become more comfortable. I tell all new users, "Feel free to explore. You can not screw anything up." This allows them to be more confident and curious and confidence and curiosity lead to better data in and better data out.

Cons

The inventory aspect is fantastic when it comes to tracking usage and notifying the need to replenish, but there are processes that I would like to see added; showing replenishment history, reporting on where parts are used (vs on what work order), and inventory below minimum (vs at or below).

Happy with Hippo

Overall I am very happy with Hippo and my team is getting a good use out of it

Pros

I appreciate the responsiveness of the support team and the upgrades based on customer's feedback.

Cons

Some features are not very customizable and my team and I had to figure out how to work around those.

An execellent tool

Besides the cons, Hippo is an excellent maintenance tool. It is organized, simple and easy to use. I use Hippo every day, adding, editing and sometimes creating work orders. And I have an excellent experience with the support team. Sometimes we have in-depth discussions on how we can improve our expertise about Hippo and finding solutions to our requests.

Pros

The software is user-friendly. In a few clicks, you can find what you are looking for. Good in extracting reports. Hippo it is organized and store thing properly.

Cons

You can't close more than one work order per time. Adding a piece of equipment, or adding a location should be more natural than add one by one. We can't have a hierarchy relationship between work orders. Hippo should allow us to create predecessors and successors dependencies. So, you can have a main project closed when its small pieces of work orders were settled first. Improve the way that hippo manages spare parts. Hippo should Create a separate space to register the spare parts instead of using per facility.

Flexible, Adaptable, Evolving CMMS

Our biggest use of the application is for processing Work Orders both Scheduled and Demand and for keeping track of equipment information.

Pros

Hippo CMMS has an ongoing commitment to be responsive to their customers' end-use needs. We have been using this software in our school division since 2015 and have seen the continual development process that makes Hippo CMMS stand out from other offerings we considered.

Cons

Occasionally, the application has shown technical glitches such as not being able to access the app or certain features not working properly. This is understandable as the Hippo team are continually upgrading their software so that it is current and adaptive. This has been minimally inconvenient and only at times. The data entry levels has also been cumbersome. In order to add a piece of equipment, the company and equipment model components have to be filled out. I'd also like to see work done on the association of equipment with parts or other pieces of equipment. For example, a sink comes with faucets that have different model information. Currently, we are adding faucets onto the LAV equipment record as parts. It is working for us.