--- title: "FacilityOS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FacilityOS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FacilityOS is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/ilobby-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [EHS Management Software](https://www.softwareadvice.com/ehs/) / [FacilityOS](https://www.softwareadvice.com/product/437929-FacilityOS/) / FacilityOS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/437929-FacilityOS/) Reviews [Alternatives](https://www.softwareadvice.com/product/437929-FacilityOS/alternatives/) # FacilityOS User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 131 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 91 reviews (69%) - 4 stars: 31 reviews (24%) - 3 stars: 7 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Its seamless integration with access control, security systems, and active directories streamlines information management and enhances security. - Facility OS is a Great tool for managing visitor access and safety, especially in regulated environments like our Blaine facility. - The real-time updates were helpful too, especially for keeping track of issues and staying on top of work. ### Most mentioned cons - I also noticed that certain parts of the system didn’t feel as smooth or intuitive as others, so you had to click around a bit to find what you needed. Once you got used to it, it was manageable, but the learning curve could be frustrating at first. - The issues of needing a code to re-install the software do not require the system to be reset. - The thermal camera integration does not work well at all. ## FacilityOS customer reviews Showing reviews 1-25 of 131 (page 1). ### Futuristic and Easy - Overall rating: 5/5 - Reviewer: Elan Y. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the fact that administration can now be better utilized towards other tasks. Having iLobby in our facility transcends a message to our visitors/clients that our company is a step ahead of its competition with such a forward-thinking platform that is not yet been seen in our industry. Our clients love the simple and easy to use iLobby sign-in process and that makes us happy; seeing our clients happy. The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away. #### Cons Not sure if we would have any constructive criticism to note, overall we had only a positive outcome with the iLobby team. Very pleased. --- ### iLobby Makes Visitor Sign In Easy - Overall rating: 5/5 - Reviewer: Jonathan C. - Verified reviewer: Yes - Industry: Plastics - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered iLobby has helped our business save valuable time with our visitor check in process. No longer are we wasting time in this process as iLobby handles the process for us in an automated manner. The alerts to hosts that you have a visitor waiting for you is great. Giving the visitor the ability to check themselves in through iLobby and even print off a badge with a real time picture saves a ton of time. All of our plants have been very pleased with the overall product and customer service we have received. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very automated and allows hosts to be notified when their visitor(s) have arrived. Printable badges upon entry. Emergency email notification can be triggered in case of emergency. Saves time for our employees to not be boggled down helping visitors check in #### Cons All positive thus far. No negatives have come to light. --- ### Does not stay connected - Overall rating: 3/5 - Reviewer: Kelli B. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It worked for a couple months, but no longer works. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Good notification when appointments arrive. #### Cons It does not stay regularly connected. I have been going back and forth with technicians for a month to try to get the device reconnected. #### Reasons for choosing FacilityOS Not sure I was not involved in decision to use this product. No representative came to install the product. --- ### Amazing experience and top notch service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having the ability to monitor all my visitors from the online portal is by far the best feature for me. It allows me to keep track of everyone and maintain a safe environment #### Cons I would like to see some intergration involving parcel deliveries. To be notified when a package arrives would assit i. The company running smoother --- ### Manage your meeting room - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Best tool to show your meeting room availability based on real time. - Option to book meeting room from device. #### Cons - Should have option to manage 2-3 meeting room (if rooms are adjacent to each other). - User authorization before booking meeting room. --- ### Easy to use for an afforable price - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Prompt and efficient customer service, easy to use, and very sleek and professional looking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very user friends. With a 500+ person location, we have rolled this out with minimal complaints or questions. We even had a member from our security vendor ask about it, as he was impressed with its looks and easy use. #### Cons It could benefit to have more customization and the ability to test emergency alerts without sending them to everyone. --- ### iLobby for our office - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and very user friendly straight out of the box couple that with the quick response from the iLobby team and getting this set up, in use, and modified for our specific use was easily accomplished. #### Cons There are a few hard-coded features that we did not need and a few we wanted to change that was not able to be changed. No show stopping problems but just a few items that would have been nice to have. --- ### Access control - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered this is ideal for an inside business with a need for Access control,and confidentiality of the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the pricing is affordable,and secure.,.. #### Cons nothing was in question,everything good. --- ### iLobby - Overall rating: 2/5 - Reviewer: Shafeeq W. - Verified reviewer: Yes - Industry: Chemicals - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Response was slow, and I feel there is lack of attention to customer needs, and more like "this is our product, like it!" #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Ability to present different kind of documents and media, with or without signature, take a picture, scan a bar code if they completed part of it at home. #### Cons Not flexible to upload documents and set their order Not tracking progress, e.g. How far you watched the video? It will restart if you came back. Not able to see the progress from the portal --- ### Very clear software - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Easy to use and very clear interface. You know exactly what you are asked for #### Cons The user is too constraint to the given options and has to stick to the software script. --- ### Convenient and Productive - Overall rating: 5/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered This puts the responsibility of a member waiting on an employee back on the employee's shoulders. They no longer can ask the receptionist to screen the visit. It forces them to respond quicker and this reduces the wait time for the visitor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once we implemented iLobby we were able to relocate our receptionist to another department saving enough money to pay for the software. We are able to monitor the number of visitors we have each day and which department they are visiting the most. #### Cons The members tend to shy away at first. Technology can scare some - but the option to check the members in ourselves right from our computers is a great way to offset those fears. #### Reasons for choosing FacilityOS The ease of use and functionality. --- ### Beta User that loved product from start! - Overall rating: 5/5 - Reviewer: Gregory W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered iLobby solved our security and check in and check out vitrifaction and accountability of time in our facility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We needed a simple check-in and out feature for a start up fitness center. iLobby was in beta but meet the needs. Since iLobby as since developed, and become an ever better product and continue to improve. The reports generated from checking in and out helps us manage our facility efficiently. #### Cons I would love a feature past the user front end check in that shows there status. So at anytime any user can verify if they checking in our out "status" without using back end dashboard. --- ### iLobby is Useful! - Overall rating: 4/5 - Reviewer: Nicole L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Overall I enjoy this product. Some suggestions which would help me particularly, a group sign in option would be awesome (sometimes I have 5-9 people show up and if I don't preregister it takes time to get them sign in). One sign in page with multiple lines would be cool and then it could easily just print the badges. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I can preregister. I love the search function. I love that I can see how many times a particular person signed in. I love that it notifies the host that the their guests are here. I love the support received when issues arise. I love how customizable the product is #### Cons It loses connection sometimes between the printer and the iPad. Sometimes it can't find returning visitors. --- ### HD Supply - Overall rating: 5/5 - Reviewer: Steven S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and hosts are notified via email and text which is great. #### Cons Tough question the software is fine I think my biggest gripe is the printer loses connection all the time and I am not sure why we have used Bluetooth and Wi-Fi. --- ### Easy to use application - Overall rating: 5/5 - Reviewer: Sai Sashank M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is pretty much user friendly and everything is readily available to access both for the Admins and non admins. Helps keep a track of all the visitors in a accurate manner and makes it easier to retrieve their information when necessary. #### Cons Couldn't think of any. Had a few issues but the concerned person answered all my questions and/or provided an alternative. --- ### iLobby - Plant Environment - Overall rating: 5/5 - Reviewer: Bryan W. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered iLobby is helping us to see who is on site and for how long. The system is also helpful to know how is coming to the plant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy of use and how the system allows for customization. #### Cons System updates - no heads up about or when system updates are needed. #### Reasons for choosing FacilityOS iLobby seemed to be more flexible, and was able to meet our needs for multi-able type of users. --- ### Easy and helpful - Overall rating: 4/5 - Reviewer: Stacy L. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very easy to use. Visitors find it easy to use and sign in. Makes the required documents for visitors easier to handle. #### Cons Visitors complain that their name doesn't pop up to select when they are a 'returning' visitor. They have to type it completely and exactly the same as the last time or they have to do all the documents again (if they forgot to capitalize or added a hyphen or not). Would be nice if the website dashboard showed only my site and not the others in my company. --- ### Great Training - Overall rating: 5/5 - Reviewer: Lory M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered It's great, we use it daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It looks good to our stakeholders, it is easy to use, it gives our employees notice when they have a visitor. #### Cons We had an employee leave and during that time, we lost the screwdriver that unlocks the case. It wouldn't have caused nearly as much trouble if we were just able to restart the machine without having to go through a huge chaotic mess trying to get a replacement screwdriver. #### Reasons for choosing FacilityOS It was pretty. --- ### Easy - Overall rating: 5/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros : the software is easy to use on the desk top and the app #### Cons Cons: none --- ### DENSO iLobby Review - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love that notifications are sent to the host via multiple devices so that they can be sure to get the message. #### Cons Sometimes the services goes in and out but that might be as a result of our internet connection. --- ### Great help - Overall rating: 5/5 - Reviewer: Humberto M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Great way to show off our smart factory to all our visitors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use! Looks appealing and fits the theme of our smart factory. Multiply features are available #### Cons For the most part they are no cons for the use. --- ### Good product but with printing issue - Overall rating: 3/5 - Reviewer: Ge Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I am overall happy with this iLobby except the printing issue #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros No receptionist , Guest check in is easy and fast #### Cons Printer is not working sometimes while using wifi, switched to Bluetooth --- ### Great company to do business with! - Overall rating: 5/5 - Reviewer: Alexander P. - Industry: Executive Office - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been amazing. I am confident that the iLobby team will fix any issues that arise. We have had a couple changes that needed to be made and we’re helped within the day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iLobby has really helped us streamline our visitors that come to the office. We needed to customize a couple entry fields and I emailed our account rep, he answered within the day and the customizations were done within the day as well! #### Cons I would like to see a better ETA for our next device that we are adding. The last package came a day late. --- ### iLobby review - Overall rating: 5/5 - Reviewer: Graeme N. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Overall iLobby has been a clean experience with very few problems which has impressed the board of directors. It is good to be able to identify guests via the badges which are logged on the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iLobby is very easy to setup and integrates with our environment seamlessly #### Cons Unable to use the label printer with the iPad via Bluetooth. --- ### Very Good - Overall rating: 5/5 - Reviewer: Gemma S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered As we use Ilobby on a daily basis for security I love the easy interface and guests find it very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use and that our guests find it easy to use #### Cons Nothing, I am happy with this product. #### Reasons for choosing FacilityOS I do not know this answer as I was not part of the decision to purchase Ilobby. ## More reviews [Next reviews](https://www.softwareadvice.com/product/437929-FacilityOS/reviews/?page=2) --- FacilityOS Reviews, Pros and Cons - 2026 Software Advice