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> Reviews of Incident IQ. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Incident IQ is a good fit for you!

Source: https://www.softwareadvice.com/cafm/incidentiq-profile/reviews

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Incident IQ Reviews

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[Overview](https://www.softwareadvice.com/cafm/incidentiq-profile/)

Reviews

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# Incident IQ Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(24)

4

(18)

3

(0)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.7

Functionality

4.5

* * *

### Pros

"The integration of the asset database with the ticketing system is very helpful."

"The self-service portal saves time and cost of registration for new employees."

"The help desk seems simple to use but has some powerful tools that make the process of responding quickly to help request easy."

### Cons

"Features were often buggy, notification system was overwhelming for users, tech support was not always able to solve issues."

"The app is the only piece that really needs improvement, it's not intuitive and won't give all the same information that the full desktop program will."

"Slow to implement user feedbackSome updates have stripped away features in exchange of simplicity."

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Incident IQ Reviews, Pros and Cons - 2026 Software Advice