Infor EAM software


12 reviews(3.5/5)
12 reviews(3.5/5)

Infor EAM solutions provide an enterprise asset management solution for companies in a variety of industries including manufacturing, healthcare, distribution, government entities, energy and service organizations. The solution helps companies to manage capital assets and schedule regular maintenance of the organizations to meet compliance, reduce energy wastage and reduce risk.

Infor EAM is available in three variants - Infor EAM Enterprise, Infor EAM Energy Performance Management and Infor MP2.

Infor EAM helps companies optimize the reliability and life cycle of all assets with automatically scheduled preventative maintenance and asset assignment. The inventory management module helps to locate inventory, ensure adequate stock levels and manage equipment assignment. The strategic planning feature helps organizations to manage assets, record equipment assignment and allocate resources effectively.

Infor EAM can also be used to control energy usage, carbon emissions and other pollutant emissions to track energy performance. Companies can monitor energy consumption at the asset level to lower operating costs - including energy spent.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

12 Reviews of Infor EAM

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  • Michael from CBCC

    Specialty: Manufacturing

    Number of employees: 501-1,000 employees

    February 2018

    Overly complex in use

    Ease-of-use
    Functionality
    Quality
    Support

    KISS - Keep It Simple and Stupid for CMMS!!!

    Pros

    The amount of features and reporting was amazing. Inventory management of parts across multiple locations was strong. Website access was consistent and fast. Support was responsive.

    Cons

    It was far too complex to setup compared to MP2. Individual users were at a loss of what to do for WO's. It turned into a paper trail again with one person trying to keep up with the WO. Setting up BINs and knowing what BIN to goto was too confusing for the majority of users (myself including!)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Edward from Silberline

    October 2017

    Not user friendly, cumbersome.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Everything, constantly have to change screens. Difficult to add & change equipment & personnel. This is not the software the maintenance team wanted. We were forced to use it by our IT department.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Boris from Avon

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    June 2017

    Good software but very new user difficult.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software is good but needs some changes.

    Pros

    The good thing about this software is that is reliable. Easy to use once you get the idea of it how it works.

    Cons

    It is very hard for new users, i consider myself a person that picks up and understands most of the software that i have worked pretty easy, but this one just seemed outdated and something that needs to be changed or improved.

  • Josh from Manufacturing

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    May 2017

    Not User Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have been using this software for around 1.5 years and I have found very little that I like. I honestly cannot think of one benefit that this software has over other EAM programs.

    Cons

    It is so difficult to use that it is hard to keep people using it properly.
    Creating custom reporting is next to impossible without customer service creating it for you.
    Data is little more than spreadsheet.

  • Craig from White Oak Frozen foods

    Specialty: Food and Beverage

    Number of employees: 51-200 employees

    December 2016

    EAM CMMS for small to mis sise businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    EAM is packed full of features and is a great tool for creating work orders and PM schedules, the record retention is also very useful fro audits and is a great way to show you did what you said you did in an auditors eyes.

    Pros

    Tons of features and structures for Asset management and inventory control

    Cons

    A little on the pricey side can be a little overwhelming at first

  • Bryan from Western Michigan University

    Specialty: Construction and Engineering

    Number of employees: 1,001-5,000 employees

    November 2016

    Adjusting Software struggle, overall good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall Infor EAM is an efficient system that increased overall company efficiency. Somewhat difficult/confusing when adjusting the software, but customer service was readily available to help.

    Pros

    Organized, layout, ease of use

    Cons

    Adjusting system, somewhat higher priced

  • Bryan from Western Michigan University

    Specialty: Industrial

    Number of employees: 201-500 employees

    November 2016

    Solid System, poor communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Infor EAM was an overall solid system; however, the communication with sales reps and associates seem to be lacking.

    Pros

    Ease of Use, Functionality, System Performance

    Cons

    Communication and Pricing

  • Trevor from Lion Oil

    Specialty: Oil, Gas & Mining

    August 2015

    EAM Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    EAM is extremely user friendly. It did not take our company very long to train employees how to operate the system.

    Cons

    So far, I have no complaints about this product. My only issue is finding techs that are available when reports need to be setup or issues arise. As far as the product though, there are no issues that i have ran into. Just the way we are using it.

  • Tony from Trinity Rail

    April 2015

    Installation Training PErson

    Ease-of-use
    Quality
    Support

    He was in too big of a hurry to get finished and go back home

    Review Source: Capterra
  • Syed from TPCC

    February 2015

    Infor EAM with Sapphire Systems has improved our business immensely

    Ease-of-use
    Quality
    Support

    Infor EAM with Sapphire Systems has improved our business immensely. They sold and implemented the software for us manage all support and did all the training and project management. Can't recommend Sapphire Systems enough.

    Review Source: Capterra
  • Grant from Western Lake Superior Sanitary District

    Specialty: Government

    December 2014

    An Excelent and Customizable product that is easy to use yet powerful

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Infor's EAM product is a very easy to use system. It has a stylish front end that is simple for everyone to pick up, and the support staff at EAM is very knowledgeable and able to solve problems effectively. Within the product there are many areas for customization. This is a great thing to be able to tailor parts of the system to users. The use of custom grids and inboxes really helps users focus in on what they need without getting bogged down by other issues.

    Cons

    As easy as it is to use, there are many aspects that are left as user customizations and require a large back end support staff to administer. The grids are a powerful tool, but also require a strong skill set to understand and master. The screens are navigable by themselves, however, trying to cross-reference things like WO information to parts becomes difficult as you then have to write down your WO, go to the WO screens and search for the information. Custom hyperlinks can be set up, however, this requires a larger back end support staff.

  • Scott from Teva Pharmaceuticals

    Specialty: Pharmaceuticals

    November 2014

    Innovation without customization!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Flexibility. The Infor EAM product provides the basic structure that enables our business units to execute their day-to-day responsibilities. Out of the box, you receive a system that allows you to configure the application to your needs rather than adapting your business process to the system. The flexibility we have with design and configuration is what allows us to enforce business rules and ensure the system functions as expected in our heavily regulated environment.

    Cons

    At this time, I have no real complaints.

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