--- title: "Eptura Workplace Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Eptura Workplace. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Eptura Workplace is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/ioffice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Space Management Software](https://www.softwareadvice.com/space-management/) / [Eptura Workplace](https://www.softwareadvice.com/cafm/ioffice-profile/) / Eptura Workplace Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/ioffice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/ioffice-profile/alternatives/) # Eptura Workplace User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 62 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 31 reviews (50%) - 4 stars: 25 reviews (40%) - 3 stars: 3 reviews (5%) - 2 stars: 1 reviews (2%) - 1 star: 2 reviews (3%) ### Most mentioned pros - We can raise service requests easy and gets assigned to the right people right away - Dealing with customer service has been quick and responsive. - We were up and running quickly and we can add new markets and sites easily. ### Most mentioned cons - Since Eptura we have seen a decline in managing our account, product solutions, pricing has increased and your contracts staff declined to negotiate pricing and terms with our procurement group. - Eptura is definitely going backwards due to quick unstable growth. - Room reservations made in Outlook don't always sync back to iOffice, resulting in conflicts. ## Eptura Workplace customer reviews Showing reviews 1-25 of 62 (page 1). ### Mixed Review - Overall rating: 4/5 - Reviewer: Rebekah F. - Verified reviewer: Yes - Industry: Publishing - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros iOffice is easy to use. The Space module and Move module are excellent and have drastically enhanced our ability to manage our global portfolio. #### Cons The Hummingbird app and Reservation module desktop platform need to be better aligned. Even the name Hummingbird (versus just calling it iOffice) leads to confusion amongst our colleagues. The only reason we are using the app at this point is for QR code desk reservations and to locate other colleague reservations. Also iOffice in general tends to be glitchy. We've had numerous issues where something isn't working properly. The support team is always great but from the Kubernetes migration to the current issue where times reset in the Hummingbird app, the end user experience has been clunky and I find that I have to explain our "frustration points" to colleagues when we are introducing it. We are launching reservations globally this week and I'm not confident that I won't have a bunch of colleagues deterred from using iOffice because they find it frustrating. --- ### Pokemon iOffice Use - Overall rating: 4/5 - Reviewer: Russell B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having all my systems under 1 umbrella makes things easier for me the Facilities Manager and also our Legal and AP team as well. One system, one contract and one invoice. Before ioffice we had several systems which was a pain to manage, train and maintain. I also like how ioffice finds more inovative ways to enhance our experience and help us better manage our Facility. I'm currently looking into sensor tech and way finders for our new expansion floor and current office. After the conference I saw potential to enhance the experience of our staff by using this technology. ioffice continues to make improvements and makes me look good by incorporating the new tech to our Facility. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We like the fact that we can tie in all our main functions like asset management, package tracking system, visitor check in system and our space manager system all under one umbrella. The software itself is user friendly so pretty easy for when we have to train new employees on how to navigate the system to find what they're looking for. #### Cons I still get the spinning wheel when I try to load my floor plans to view in Space Manager. It takes a while sometimes to load. It keeps asking my permission to run the system in Flash which only happens when I open ioffice. I also need to print clear copies of our floor plan on 11 x 17 paper which works sometimes but still can't read the names of the people at the desk locations. #### Vendor response Russell, Thank you so much for the great feedback! It's wonderful to hear that iOFFICE's single platform design has made your job easier and allowed you to combine multiple systems into one. We were so glad that you attended our User Conference and are delighted to know you walked away with valuable information on sensors, wayfinding, and employee experience. Your concerns with the Space Manager and printing will be passed along to the correct team. Please let us know if we can ever be of assistance and we hope iOFFICE continues making you look good! Replied July 2019 --- ### Mergers have resulted in poor customer service and products! - Overall rating: 3/5 - Reviewer: Lynda B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Since Eptura we have seen a decline in managing our account, product solutions, pricing has increased and your contracts staff declined to negotiate pricing and terms with our procurement group. Eptura is definitely going backwards due to quick unstable growth. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Complete workplace tool solution, from floor plan, ppl management, moves, mail, visitor, etc. #### Cons iOFFICE was a partner and treated our account as such, since the merger with Eptura, customer services, product stability, action to resolve issues/requests, floor plan updates, costs & terms are non-negotiable everything has noticeably declined. --- ### Ford Foundation Eptura Review - Overall rating: 5/5 - Reviewer: Barbara N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am very pleased with the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Eptura is very user-friendly and staff enjoy using it to submit requests and view floorplans. #### Cons Customer service is difficult to reach. When we originally signed on with iOffice, if there was a technical issue or question, a phone call could reach a human. #### Reasons for choosing Eptura Workplace iOffice was bought out by Eptura, so we stayed on. --- ### TRAC Review - Overall rating: 5/5 - Reviewer: Anne P. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dealing with customer service has been quick and responsive. They don't quit until the issue is resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the ease of use-and lately-since Eptura took it over-the customer service has been quickly responded to and quickly resolved. #### Cons For me, there should be a little more adaptability to customize the customer front end. #### Vendor response Hi Anne, thank you for your review of Eptura Workplace. It's great to hear that you find the system easy to use and that our customer service has been quick and responsive. Your feedback on wanting more customization is really useful, and we will pass it on to our team. We are constantly looking for ways to enhance our products for our customers! The Eptura team Replied May 2024 --- ### Suitable for smaller business and office spaces - Overall rating: 3/5 - Reviewer: Jocelyn H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall iOffice has been a great addition to our office as a way-finding and space planning tool, however iOffice feels like it was designed for smaller office with low volume of floor plan and occupancy changes. Office does not seem scalable for companies that are moving people around frequently or making updates daily, as it lacks the ability to make mass changes, and there's no way to preview the floor without having to publish it to the live site. There is also a lot of limitations to syncing iOffice data with other existing platforms that our company uses, and requires extra API development internally just to build connectors for instant updates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use and train others to use the software. Clean interface. Ability to set customized permission levels per module (asset, space, mail etc). Good customer service. Compatible with Single-Sign On. #### Cons Lacks main features such as the ability to create mass changes in occupancy, auto/scheduled publishing floor plans or move lists. Maintenance of floor plans is tedious: does not support xRefs in CAD files, SoftSpace only runs on PC/Windows, floor plans cannot exceed 999kb or it will load really slowly. No function to preview or hold floor plans in "draft" before publishing to live site. #### Vendor response Jocelyn, Thank you for sharing your thoughts with us. We're so pleased to know that iOFFICE is a great addition to your workspace, and that it has been easy for you to use and train others. However, I am sorry to hear we missed the mark on some key features. Tedious is never a word you want to hear when it comes to software. Know that we take your feedback seriously. We're also in the process of making some major enhancements to our space and move modules such as the ability to "shelf" employees while you decide where to move them, faster load times for users, and a new forecasting view in our stacking diagram. We realize working with development and IT can be cumbersome. We're also working on a solution that will make connecting to other platforms even easier by cutting out the need for middleware to act as a bridge between our workplace management software and your applications. We hope these, among other updates, will make your experience with iOFFICE even better in the future. Replied July 2019 --- ### Space module - Overall rating: 4/5 - Reviewer: renee b. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service has been up and down throughout my use of the software. Common sense issues that need to be fixed to make the software are often pushed to the back burner or never acted upon. These would only make the software better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Floor plans are used by all staff and aid in space planning, stacking plan and overall company space strategies. #### Cons I wish the cost were lower so more modules could be purchased. #### Vendor response Renee, thank you for taking the time to share your feedback. It’s fantastic to hear that the floor plans have aided in space planning and overall space strategies within your company. We apologize for any inconsistencies you may have experienced with our customer service. Your concerns are important to us, and we’re committed to improving our responsiveness and promptly addressing any issues raised. We also appreciate your feedback on the cost. We continuously evaluate our pricing structure to ensure it aligns with the value we provide to our customers. Your input will be taken into consideration as we make any adjustments in the future! The Eptura team Replied November 2023 --- ### Excited for more to come - Overall rating: 4/5 - Reviewer: Casey L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system is very user friendly for everyday use. I don't need to give a lot of training on finding people, spaces, etc. #### Cons It feels like there are things that would make use easier for higher level users like being able to see spaces that have a move pending on the space plan, ability to turn off notifications for single moves, etc. #### Vendor response Hi Casey, Thank you for your feedback—and it’s great to learn that you find the system user-friendly. We really appreciate your great suggestions for enhancing the product. We take all customer feedback on board and will consider these as we continue to improve our system—stay tuned for more exciting updates. The Eptura team Replied November 2023 --- ### Closing the gaps on implementation - Overall rating: 5/5 - Reviewer: Corey L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros During implementation we found gaps in keeping our category configuration up to date and accurate. The development team had recently developed an automated category maintenance process. Soon after implementing iOffice, we were also implementing a new HR application that would require mass updates to our Category information. No need to make those mass updates on the back end, the automated category maintenance process took care of that. The development team implemented this automated process for us in a tight timeline and also during the holiday season. #### Cons I know the insights module is somewhat new for iOffice. When running reports on schedule our only option is to output to an email address. I would love to see more flexibility there where we could output to a network share. #### Vendor response Corey, It's wonderful to hear that our implementation and development teams were able to automate a process that saved you valuable time. They work very hard and it will give them encouragement to keep up the great work. We will make sure to pass along your suggestion about the Insights module. In the meantime, there is no limit on the number of email address that a report can be scheduled to send to. Thank you for your review and for being a loyal iOFFICE customer! Replied June 2019 --- ### All Around Great Solution - TRAC - Overall rating: 4/5 - Reviewer: Wes H. - Verified reviewer: Yes - Industry: Higher Education - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TRAC has almost everything you need for fleet, space and time management. Modules are easy to use and arranged in a way to make basic job completion effective and efficient. #### Cons The software has a lot of reporting features. However, the module for creating reports (Insights) is not user friendly. You have to have a string understanding SQL databases to understand how to effectively create reports. Also, the software is missing the ability for an end user to upload information, such as assets, users, etc. Those must be sent to iOffice for upload, which takes up to 10 business days and may incur extra costs. #### Vendor response Thank you for your review Wes. We're happy to hear you think iOFFICE is an all around great solution and the modules are easy to use. The ability for customers to batch load items is something we are currently working on and plan to roll out soon. I have made our development team aware of your other reporting suggestions and they'll take them into consideration for future improvements. Thank you again for your feedback! Replied August 2019 --- ### Customer Survey - Overall rating: 4/5 - Reviewer: David E. - Industry: Architecture & Planning - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Software was is mostly effective with adequate support. Custom reporting features provide inconsistent output and unexpected product updates have a cascading impact to customer expected results. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use. #### Cons Unannounced software updates have a cascading impact to customer needs. Reporting is inconsistent. #### Vendor response David, It is great to hear that our product has been easy for your team to use. However, we are so sorry to see that our custom reports are not meeting your needs. We encourage you to please seek assistance through our customer support team who will be more than happy to help. We have also directed your concerns about our product updates to our development team. Thank you for your honest feedback! Replied October 2016 --- ### Loving this new resource! - Overall rating: 5/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HUGE efficiency improvements for our team since implementation #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Consolidation of all of our floor plans - easy access to employee location information at any time! #### Cons Work order tool seems a bit challenging at times - just a little more complicated than necessary? Would also LOVE to see floor plans available on Apple iPad! :) #### Vendor response Lisa, Thank you for the recommendation! Our customers are our most important asset, so we're glad to hear iOFFICE is meeting your needs. We have shared your feedback about product updates with our development team, so stay tuned and please let us know if we can ever be of assistance! Replied June 2019 --- ### PROS Inc. Employee - Overall rating: 5/5 - Reviewer: Enjoli B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I can quickly see if desks and rooms are available and when. #### Cons To assign a room I have to search the employee and assign it under their profile instead of just clicking the desk from the floor map. #### Vendor response Hi Enjolio, Thank you for your review. It’s great to hear that you find the product helpful for quickly checking desk and room availability. We appreciate your feedback on the room assignment process and always pass any suggestions onto our development team for considerations into future improvements! The Eptura team Replied November 2023 --- ### A best tool and very helpful. - Overall rating: 5/5 - Reviewer: KALIM U. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered A very nice for good work. In addition, it is fantastic one as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very friendly. It is very awesome. It works very nicely. #### Cons It is a little pricy, but very awesome to work. #### Vendor response Thank you for the 5-start review, Kalim! Nicholas B. Customer Marketing Manager Replied July 2021 --- ### Space Planning Tool - Overall rating: 5/5 - Reviewer: Joanne K. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As the space planning manager it is my job to ensure that I can track staff and manage the campus seating assignments, pull occupancy reports & building stacking data when requested. The IOffice program provides a user friendly interface that allows me to easily manage the staffing data, which can then be shown in graphic form in reports or floor plans. These formats provide a great visual for presentations to management to show the building(s) capacity and how vacancies may be spread out across a floor plan. Prior to utilizing IOffice the space planning tasks were done manually with PDF floor plans and spreadsheets which did not provide the real time data for a facility! So glad that IOffice was the program of choice to provide automation to an outdated space planning process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Joanne, This is such great news! We are delighted to learn that our IWMS is allowing you to remove the need for cumbersome spreadsheets and PDF floor plans. It is also a joy to hear that you can now have access to the real-time data your facility needs. We hope our software continues to serve your needs in the future, and please feel free to reach out if we can ever be of assistance! Replied October 2016 --- ### Juan's Review - Overall rating: 3/5 - Reviewer: Juan F. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall , the iOffice integration team were great to work with. I cannot speak from a facilities perspective. But I was a bit disappointed on the overall value/usability of the mobile conference room finder and the seat finder. The people finder is a bit clunky and slow. The pinger takes a while to load and then it disappears. The mobile conference room finder still needs a bit of work . #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Vendor response Juan, We are so happy to hear that our team is great to work with. However, we are disappointed to learn that the usability of the mobile app, OpenSpace, is not exceeding your expectations. Is there something specific that would help make it a better fit for you, other than the speed of the application? We would love to speak with you about possible update ideas that would help bring it up to the standard that we expect from our software. Please contact our customer support team or your account manager, and we would be more than happy to work this out with you! Replied October 2016 --- ### Solid Product. Constantly working to improve themselves. - Overall rating: 4/5 - Reviewer: Brendan R. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. iOffice is a great solution for our workplace team. The ability to automatically route issues to the correct operator has dramatically decreased our response time to issues. Mobile applications help us capture more work orders. They have been great partners is helping us develop the dashboards and reports we need to manage service delivery. Helpdesk folks are amazing. Opportunities for improvement are with customization of the user interface and enhancing their single sign on capability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Brendan, We are absolutely delighted to hear our solution has helped to streamline your facility's daily processes. We are also happy to hear that your experience with the customer service team has been positive. We will pass along your suggestions about the user interface and single sign on capabilities to our development team. Take care! Replied October 2016 --- ### 5-Star Improvements to My Life as a FM - Overall rating: 5/5 - Reviewer: Ashlea P. - Industry: Hospital & Health Care - Product usage: Used unspecified for more than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4.5/5 - Functionality: 5/5 #### Pros Ease of use, budget-friendly, scaleable! iOffice has made my life significantly easier. #### Cons I had to build my own User's Guide for our employee customers. --- ### This software is at the cutting edge! I can't wait to watch it grow bigger and better. - Overall rating: 5/5 - Reviewer: Lish B. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed using this software with my space planning needs. I like how they are always wanting to better themselves and really care what the customer thinks. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Lish, We are just delighted to hear you are enjoying our IWMS! We too agree that it is at the cutting edge of facilities management technology. We appreciate your feedback, and please continue to let us know if we are meeting your needs in the future. Replied October 2016 --- ### Real-time Results - Overall rating: 5/5 - Reviewer: Building M. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Outstanding product for managing space and services. Fully customizable and fits into to our budget. I have up to date information that is critical to making daily decisions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### This Software is Really Good - Overall rating: 4/5 - Reviewer: John G. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software was easy to use and I was able to easily teach my team members how to use it. I love this software and it has really helped my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 --- ### Workplace is great - Overall rating: 4/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I have minimal issues with this module and satisfied with the product. I would recommend to anyone who is looking for a great tool to manage their space and service/administrative requests. I a great way to manage your space data and pull reporting for stakeholders. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Out of the 3 Eptura modules our company uses, Eptura Workplace was the easiest to setup, implement, and manage. Setting up the CAD file and making edits to the maps was intuitive. Creating and managing moves is straight forward and the use of allocations makes it easy for our team to manage the variety of employees, titles, and departments our company has. We also utilize the service request. move request feature. We have had very few issues with users understanding the platform and our internal team can easily manage the tickets, update the ticket with comments and track changes to the the request. Integration with Workday is also huge. As a new hire starts, they are automatically added to the system which saves our team a lot of time when needing to find set that new hire up with a seat between multiple locations and floors. The stacking diagram/ reporting functions have also been a valuable tool to easily pull data for executives. #### Cons My biggest complaint with workplace is not having the ability to update or edit the map easily, or without the help of the Eptura Team. We have a location that we created in Eptura before construction of the building was completed. Some spaces were not true to the original CAD file that was submitted - nothing major - but would be nice to update as needed. --- ### Dissatisfied - Overall rating: 1/5 - Reviewer: Katie J. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Eptura seems to have gone downhill. It was a much better program when it was iOffice. The reliability to access the program, the integration with Outlook (Hummingbird) is double-booking our rooms, the insights module is very difficult to use and has never been able to provide the reports we need. I hate that we can no longer bring back a person that leaves without requesting extra help from Eptura to reactivate the profile. Because of the continued issues without result, I am VERY strongly considering looking for a new system when my contract expires. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like that you can easily see the different teams within space. #### Cons Double bookings, manual processes or skewed data, lack of reliability to site, Insights module, who owns the deactivated profiles #### Reasons for choosing Eptura Workplace Cost of product and we purchased iOffice which was a much better product --- ### Space and Reservation Experience - Overall rating: 4/5 - Reviewer: Jeff P. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, this is a good mid-tier product. It does not have all of the features of some of the more expensive products but it is easy to implement and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros iOffice was easy to implement and is very intuitive. We were up and running quickly and we can add new markets and sites easily. #### Cons The floor plan print features are limited. Text is either hidden or crashes into values in other spaces. The ability to select which text to display on a space is also limited.Neighborhoods did not really work for us. It is difficult to add non-contiguous spaces to a neighborhood and managing rules can be challenging.Room reservations made in Outlook don't always sync back to iOffice, resulting in conflicts. This should be addressed in a Q3 release. Managing room rules (who can book) is challenging. #### Reasons for choosing Eptura Workplace It was primarily a price decision. iOffice offered unlimited Hummingbird users where other products charged based on tiered user counts. #### Reasons for switching to Eptura Workplace The IBM reservation product was expensive and we had heard stories about implementation issues. iOffice allowed us to roll out reservations quickly. However, we still use Tririga for Portfolio management as iOffice is limited in this area. #### Vendor response Thank you for your review, Jeff. We’re glad to hear that you found the system easy to implement and use. Your feedback on areas for improvement is great to hear, and we always consider suggestions from our customers as we strive to enhance the product. We’ll be sure to pass these onto the relevant teams so they can be considered for future releases. We appreciate your support and the time you took to leave your feedback. The Eptura team Replied November 2023 --- ### iOffice User Review - Overall rating: 4/5 - Reviewer: Hugo B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is intuitive and easy to use. #### Cons The inability to create custom data labels & control drawing quality is limiting. #### Vendor response Hi Hugo, Thank you for sharing your thoughts. Great to hear the product is user-friendly for you! Your feedback on where we can improve is super helpful, and we’re noting your suggestions about custom data labels and control drawing quality. We’re all about making the product even better for our customers. The Eptura team Replied November 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/ioffice-profile/reviews/?page=2) --- Eptura Workplace Reviews, Pros and Cons - 2026 Software Advice