--- title: "Joblogic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Joblogic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Joblogic is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/joblogic-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Facility Management Software](https://www.softwareadvice.com/cafm/) / [Joblogic](https://www.softwareadvice.com/field-service/joblogic-profile/) / Joblogic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/joblogic-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/joblogic-profile/alternatives/) # Joblogic User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 102 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 60 reviews (59%) - 4 stars: 31 reviews (30%) - 3 stars: 3 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 7 reviews (7%) ### Most mentioned pros - Job scheduling, maintenance tracking and time logging are all in one place, which saves a lot of back and forth. Once you get comfortable with how it works, it is genuinely useful for day to day operations. - Job scheduling, maintenance management and time tracking are all handled in one place, which is really convenient. - Many users report that after the learning curve, the software is a significant improvement over previous systems, and they found the support team responsive during onboarding ### Most mentioned cons - Overall, these issues can cause minor frustrations but do not overshadow the platform’s overall value. - Technical Issues Like Slow Uploads & Crashes - The cost can be on the higher side for smaller businesses, which might limit its accessibility for startups or companies with limited budgets. ## Joblogic customer reviews Showing reviews 1-25 of 102 (page 1). ### Reviewing job logic - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Joblogic was positive. It is a practical and reliable platform that helps streamline field service management and keeps job-related information organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to use and provides useful tools for managing jobs, scheduling, customer information, and field service operations. It helps keep everything organized and improves communication between office and field teams. #### Cons Some features can take time to learn, and certain areas could be more customizable. The interface can also feel a little busy when managing a large number of jobs. --- ### It’s decent for field ops, but the API limitations are a real pain. - Overall rating: 5/5 - Reviewer: Yusuf O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It handles the core scheduling and dispatch work we needed, which is the main thing. It's not exactly the most developer-friendly platform I’ve integrated with, but for field service operations, it gets the job done. I wouldn't pick it if we were starting from scratch today, but at our size, migrating off it just isn't worth the hassle right now. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The job scheduling logic is solid, and the mobile app doesn't crash all the time like some of the other options we tested. Real-time sync between field techs and our backend works reliably enough, and their REST endpoints let us pull data into our own dashboards without too much of a headache. For a small team, the deployment was pretty straightforward, we got it running in a day without needing any extra support staff on hand. #### Cons API rate limits are just way too restrictive for our automation needs. I’ve had to build a bunch of workarounds because we keep hitting quotas during batch operations. The documentation feels pretty outdated in spots, too, especially when you’re trying to figure out the webhook implementations. Honestly, the UI looks pretty dated. Some workflows just take way more clicks than they should, and I really expected better developer tooling for what we're paying. --- ### Joblogic review - Overall rating: 3/5 - Reviewer: Sigitas S. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Joblogic is neutral. As a user, i liked it being simple, however issues with picture uploads and program crashing resulting in lots of time wasted, adds to the negative side of experience. As a result, our new company management decided to switch to a different software for our daily job logging and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is great that this software is set up in a very user friendly way. It was easy to start using it, as it was functioning in a simple and easy way. There was no need to look through user manuals. #### Cons The most problematic thing was very slow picture upload. It was taking ages to upload images, especially if wifi signal wasn't very srong. To get images uploaded using mobile data was close to impossible. Another frustrating thing was program crashing and loosing all the entered details on the report. Entering all the details repeatedly can waste quite a lot of time. #### Reasons for switching to Joblogic Joblogic was a better software than MoreApp and had more useful features required for our company #### Vendor response Hi Sigitas, Thank you for your review and for using Joblogic. We are pleased to hear you found the system straightforward and easy to use from the very start. We are sorry for the inconvenience you experienced with image uploads and stability. We take this feedback seriously and continue to work on improving system performance, including in environments with weaker network connections. Our team is always available to help customers optimise their setup and we would have been happy to work with you on this. Best regards, The Joblogic Team Replied August 2025 --- ### Reliable Field Service Management with Strong Features and Minor Learning Curve - Overall rating: 4/5 - Reviewer: Nasrullah A. - Verified reviewer: Yes - Industry: Computer Networking - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Joblogic has been a valuable tool for managing field service operations. Despite minor issues, its robust features and user-friendly design have enhanced our productivity and service delivery. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate Joblogic’s comprehensive maintenance management features and its ease of use, which streamline field operations effectively. #### Cons While Joblogic offers many useful features, the platform sometimes experiences occasional bugs that can interrupt workflow. Additionally, some advanced features have a steep learning curve, requiring extra time and training for new users. The mobile app, though functional, could benefit from improved stability and faster performance. Customization options are somewhat limited, which may restrict adapting the system to very specific business needs. Overall, these issues can cause minor frustrations but do not overshadow the platform’s overall value. #### Vendor response Hi Nasrullah, Thank you for the honest and thoughtful review. We're glad to hear Joblogic has made a positive impact on your field service operations. Your feedback around the mobile app, learning curve, and customisation options is duly noted and will be passed on to the relevant teams. If there's anything we can help with in the meantime, please don't hesitate to get in touch. Best regards, The Joblogic Team Replied May 2026 --- ### Joblogic Increasing Productivity - Overall rating: 5/5 - Reviewer: julie b. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Joblogic is a powerful tool for field service businesses looking to move away from chaotic, paper-based methods. It creates a more efficient, transparent, and profitable operation by placing the entire job lifecycle at your fingertips. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Joblogic has increased productivity by reducing admin time for schedulers and engineers. It has also improved cash flow for faster invoicing via integrated systems and on-site digital signing. It has a User-friendly interface and it is amazing for time tracking. #### Cons The software delivers substantial long-term benefits, but businesses should be prepared for a considered implementation phase and should budget for training to ensure a smooth transition and maximize their return on investment. #### Vendor response Hi Julie, Thanks so much for taking the time to share your review and for the great 9/10 rating. We are really pleased to hear that Joblogic has increased productivity by reducing admin time for schedulers and engineers, and that it has helped improve cash flow through faster invoicing, integrated systems, and on-site digital signing. It is also great to know you have found the interface user-friendly and that time tracking has been particularly valuable. We also appreciate your feedback regarding implementation and training. A structured rollout and the right level of training are important to ensure a smooth transition and maximise long-term value. Thank you again for recommending Joblogic and for sharing your experience. If you have any further questions or feedback, please do not hesitate to get in touch. Best regards, The Joblogic Team Replied January 2026 --- ### Absolutely Frustrating Experience – Avoid This Company at All Costs - Overall rating: 1/5 - Reviewer: abbie g. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons Our experience with this system has been nothing short of a nightmare. We were sold a platform that was supposedly "perfect" for our pest control business, with promises that it would handle all our operational needs. What we got instead was a clunky, confusing interface that's nearly impossible to navigate, and a support team that clearly doesn’t understand their own product. We’ve spent countless hours—literally days—trying to get the system to perform basic tasks we were explicitly told it could handle. After finally reaching out for help, we were met with vague, unhelpful responses that showed the customer service team either didn’t understand our questions or simply didn’t care. Even worse, once it became clear the system couldn't do what we needed, they refused to offer a refund which is over £1000 The software is unusable for our business, and the time and money we’ve lost is incredibly frustrating. Do yourself a favor and steer well clear of this company. They overpromise, underdeliver, and wash their hands of any responsibility when their system fails to perform. #### Reasons for choosing Joblogic joblogic promised they could offer alot more than jobber. which was not the case #### Reasons for switching to Joblogic they no longer offered it in the uk so we needed to find another solution #### Vendor response Hi Abbie, We are sorry to hear that your experience with Joblogic has been disappointing. Our aim is always to give clear information about what the system can do and to provide helpful support throughout. We regret if you feel this was not the case. We understand how important it is for software to meet your operational needs and we are sorry that you found it difficult to use. Your comments have been shared with our management team so we can review how we communicate and support our customers in future. If you are open to it we would welcome the chance to speak with you directly to better understand the challenges you faced and explore if there is any way we can assist. Best regards, The Joblogic Team Replied August 2025 --- ### Misleading sales team, expensive and not up to the task. - Overall rating: 1/5 - Reviewer: Merdin B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered We signed up with Joblogic based on a sales demonstration that clearly led us to believe the system could manage CIS internally. At no point were we told that core CIS functions would rely entirely on external accounting software like Xero—software we do not have access to. Once we discovered this post-purchase, we immediately raised concerns, but after nearly a month of back-and-forth, Joblogic failed to offer a workable solution. To make matters worse, features that were presented as standard—such as automated email reminders—turned out to be hidden behind extra-cost “Marketplace” add-ons, which was never disclosed during onboarding or sales. Despite our clear communication and good faith attempts to resolve the issue, Joblogic refused to cancel the agreement or offer a refund, even though the system provided zero usable value to our business. We had no choice but to cancel the direct debit and begin preparing legal action. I would strongly caution other businesses to get everything in writing before signing, and to be wary of vague promises made during the demo process. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros On the sales demon we liked what we were sold, but it turned out it was nothing like that. #### Cons Complicated software, lacking basic functionalities, have to pay extra for features that other software have on default. #### Reasons for choosing Joblogic We were sold functionalities that the other product lacked, but was mis sold #### Reasons for switching to Joblogic Transparent sales processes, better functionalities and easier to use. #### Vendor response Hi Merdin, Thank you for your feedback. We’re sorry to hear of your concerns. However, we want to clarify that throughout the sales and onboarding process, we were transparent about CIS functionality being supported via Xero. You mentioned Xero was your accounting package, and our demos and guidance reflected that. In the final demo, we clearly stated that CIS would operate through Xero, and we provided a workable solution with the necessary reporting. When you raised concerns, we responded by revisiting demo materials, reviewing the contract, and offering further support to ensure the system met your needs. We regret that we could not reach a resolution. As the account remains in arrears, the matter has moved to formal proceedings. We remain committed to clear communication and supporting our clients with transparency and fairness. – The Joblogic Team Replied May 2025 --- ### Good software, but takes time to get used to - Overall rating: 5/5 - Reviewer: Shyam Kishor P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We started using Joblogic a few months ago and it covers a lot of ground. Job scheduling, maintenance management and time tracking are all handled in one place, which is really convenient. The first few weeks were a bit rough. There is a lot to learn and it is not always obvious how things connect. But once you get past that, the software does what it promises. It has helped us stay more organised and on top of ongoing jobs. For the price, it is a fair tool for any team that deals with field service or maintenance work regularly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We have been using Joblogic for a few months now and it has brought everything under one roof. Job scheduling, maintenance tracking and time logging are all in one place, which saves a lot of back and forth. Once you get comfortable with how it works, it is genuinely useful for day to day operations. The value for money is decent too, especially for a team that needs to manage jobs and track time regularly. #### Cons The learning curve is quite steep at the start. It takes a while to figure out where everything is and how the different parts connect. New users will likely need some time before they feel confident using it properly. A more guided setup or better onboarding would make a big difference for anyone coming in fresh. #### Vendor response Hi Shyam, Thank you for your detailed feedback. We’re delighted to hear that Joblogic has helped bring your scheduling, maintenance, and time tracking into one place, making day-to-day operations more efficient. It’s great to know you’re seeing the value once getting familiar with the system. We also appreciate your honest comments regarding the learning curve. We understand that getting started can take some time, and we’re continuously working on improving our onboarding experience to make this process smoother for new users. If there’s anything we can assist you with, please don’t hesitate to get in touch. Best regards, The Joblogic Team Replied April 2026 --- ### The Perfect Tool to Centralize Our Workflow - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Users appreciate the system's ability to connect back-office staff, mobile field teams, and customers in a single, cloud-based platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong Asset Management: Excellent for tracking service history and planned preventative maintenance (PPM) for physical equipment. #### Cons Engineers using the mobile app frequently report issues withand extreme difficulty uploading photos in areas with low signal or weak Wi-Fi. #### Vendor response Hi Chris, Thanks so much for taking the time to share your review and for the fantastic 10/10 rating. We’re really pleased to hear that Joblogic has helped centralise your workflow and that you’re finding the asset management features particularly valuable for tracking service history and planned preventative maintenance. It’s great to know the platform is supporting collaboration between back-office teams, field engineers, and customers. We also appreciate your honest feedback regarding photo uploads on the mobile app in low-signal areas. This is something our product team is actively aware of, and feedback like yours is invaluable as we continue to improve performance and reliability for engineers working in the field. If you have any further questions or would like to share more feedback as you continue using Joblogic, please don’t hesitate to get in touch. Best regards, The Joblogic Team Replied January 2026 --- ### Give it a try - Overall rating: 5/5 - Reviewer: Ashley P. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It has been interesting amd something I will be using in the future just not know. The Ui was great and software easy tk use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It was easy to understand I was able to get on board and scaling my nramf fast with customer approach #### Cons A little pricey for me, nibut I'm only one user but maybe not so bad for teams and other buisness that are have more #### Vendor response Hi Ashley, Thank you for taking the time to share your review. We are delighted to hear that you found Joblogic clear and easy to get started with during your trial. It’s great to know the interface made a strong impression and that the system supported you as you worked on scaling your business. We also appreciate your honest feedback regarding pricing. We understand that as a solo user, cost plays an important role in decision-making, and insights like yours are valuable as we continue to evolve our offering for businesses of all sizes. Thank you again for sharing your experience. Whenever the time feels right, we would be pleased to support you further. Best regards, The Joblogic Team Replied February 2026 --- ### Joblogic Reviewd - Overall rating: 4/5 - Reviewer: Davi R. - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Joblogic has been positive. It provides a solid platform for managing jobs efficiently, although it may require some time to fully adapt to its features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked that Joblogic streamlines job management and offers a comprehensive solution for scheduling, tracking, and managing work orders. #### Cons One downside is that the interface can feel a bit overwhelming at first, with a lot of details to learn. #### Vendor response Hello Davi, Thank you for your wonderful feedback. We’re pleased to hear that Joblogic has helped streamline job management and provided a comprehensive solution for scheduling, tracking, and managing work orders. Delivering an efficient and reliable platform is something we strive for. Our team is always working on making the system as intuitive as possible, and we also offer training and support to help users get up to speed quickly. We truly appreciate your support and are glad to hear you have had a positive experience overall. If there is anything we can do to assist further, please do not hesitate to reach out. Best regards, The Joblogic Team Replied February 2025 --- ### Job Logic Review - Overall rating: 5/5 - Reviewer: Zakaria B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used weekly for free trial - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Joblogic has been positive. It has significantly improved efficiency in our operations, and with a few tweaks to the mobile experience, it could become an even more invaluable tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciate how Joblogic streamlines our job management and scheduling processes, making it easy to track tasks and maintain smooth communication across teams #### Cons One area for improvement would be enhancing the mobile app's functionality, as it sometimes lacks responsiveness when updating job details #### Vendor response Hello Zakaria, Thank you for your valuable feedback. We’re delighted to hear that Joblogic has helped streamline your job management and scheduling processes, making task tracking and team communication more efficient. Delivering a solution that enhances operational efficiency is something we take great pride in. We appreciate your comments regarding the mobile app’s functionality. Optimising performance and responsiveness is a key focus for us, and we are continuously working on improvements to enhance the user experience. It’s great to know that Joblogic has already had a positive impact on your operations. If you have any specific suggestions or further feedback, please feel free to reach out. We’re always here to help and improve. Best regards, The Joblogic Team Replied February 2025 --- ### Joblogic honest review - Overall rating: 4/5 - Reviewer: Chad S. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Experience was great I would say it would compete with about any of the other products for the industries. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It enhances paperless operations and supports large amounts of data Ease of access to information for Customers Movement of job details and data are easily provided #### Cons The filtration and automation options need little improvements Options to open more than one screen at a time could be considered Restrictions are usually placed on users that do not accept improvement suggestions --- ### good service - Overall rating: 4/5 - Reviewer: Sudha R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered feel good and better....nice work, confident in using #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros great company, good job, using your system confident #### Cons fail to keep sales promise in managing to get the programming --- ### Game Changer! - Overall rating: 5/5 - Reviewer: Jolene R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We joined JL back in 2016 and started with the old desktop version. Going from what we were using to JL was a big step for us with a trip up to Birmingham for some training. It was essential that we could import existing customer records from our old system to JL and we received a great deal of support from JL during this setup period. Since migrating from desktop to cloud version we have had on site training which was great and saved us the expense and time of travelling from Cornwall to Birmingham. Everybody we have dealt with at JL since we joined have been great and always very helpful. I think sometimes when a company like JL expands very quickly they can forget about the smaller companies like us but it has never felt this way for us, I really cant imagine a day when we look to move away from JL. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Too many pros to list here! The most useful thing has to be the way the calendar/diary and allocation of jobs to engineers works but also the invoicing module which integrates with Xero effortlessly. #### Cons Not being able to upload a large batch of new customer site addresses ourselves. We can add individual new sites but when working with large new developments like we do, which can be made up of 100's of properties a batch import is essential. The work around is that we have to send the completed template to JL and ask that they upload the bath of sites for us which can take a few days to be done. We were able to batch import sites ourselves on the old desktop version so it seems a bit of a step backwards that we cant do this on the current version. #### Reasons for switching to Joblogic We set up a new Company and for it to grow we knew it was essential to sort out the way we managed booking jobs, sending jobs to engineers, recording equipment details etc. It is an added expense when setting up a new business but it was well worth it in the long run. --- ### Great CRM and core business system - Overall rating: 5/5 - Reviewer: Rachael W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we looked at the initial implementation of the system we were allocated our own project manager from Protean, to understand our business functions and agree the data to be migrated from existing system and the configuration requirements for Protean to provide the functions and more for the day-to-day tasks of our business. Once implementation complete, they have a Support team on had to assist and a technical team for escalations to be made to. They are always open to improvement ideas for potention future development into the system. There is a comprehensive reporting database and a specalist team on hand to provide bespoke reports if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The data flows and links throughout the entire system, CRM, job management, equipment records, regular servicing schedules, stock control, purchase and sales invoicing and ultimately integrates the financial aspects with Sage 50 Accounts #### Cons Any areas identified for improvement or change are passed to the developent team to be considered for future updates #### Reasons for switching to Joblogic To have improved functionality and sock control with Protean --- ### JobLogic keeps us working - Overall rating: 5/5 - Reviewer: Catherine E. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Awesome systemJoblogic monitors and tracks all we do fir job management and costing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Joblogic monitors and tracks all we do fir job management and costing #### Cons None the back up and support we get is fantastic #### Reasons for switching to Joblogic New and updated system needed --- ### Very Happy Customer - Overall rating: 5/5 - Reviewer: Barrie P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From the initial discussion we had through to the implementation and eventual roll out of the system Protean were absolutely brilliant, I remember the go live day, we had one of their support guys on site to help deal with any last minute issues, there were none !!! by 10am we were drinking coffee and chatting. As a business owner you need to be sure you have good systems in place so that staff can undertake the work quickly and efficiently. I have no problem recommending Protean, we are all very happy with the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is tried and tested so when a new release comes out it works every time. Once you understand the system it is very powerful and can produce a lot of very useful information. The quality of the end result paper work that the customer sees is very good. although this is an off the shelf product it can be adapted to most situations. (more than others on the market) #### Cons When looking initially it can be a little confusing as it looks complicated, that soon goes away once you understand the layout. The web portal could look a bit nicer. --- ### Excellent software and a great, innovative company to partner with - Overall rating: 5/5 - Reviewer: Simon C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered This software has brought large operational improvements already and we can see that it will continue to benefit our business in the forthcoming years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Protean caters for all our business & operational needs thank to the large variety of modules available from CRM through Job, Planner, Mobile App. The software makes it easier for staff to carry out their daily duties efficiently & paper free and has the flexibility to allow us to configure it to cater for our needs. The support we get from Protean is excellent, always providing great customer service. Protean Software are a great business partner and are continually enhancing their software functionality to benefit us. An additional bonus to us is that they offer a bolt-on Hire module. This allows us to specifically manage this aspect of our business. We initially reviewed and considered several other software platforms but are very pleased we choose to select Protean. It is a great business solution. #### Cons Non particularly. We should have spent more time practicing, prior to going live. We were advised very clearly to do this but did not allocate sufficient time to our team. #### Reasons for switching to Joblogic Limited functionality and not enough control of stock and materials. --- ### Excellent product. excellent service. Highly recommended - Overall rating: 5/5 - Reviewer: matthew h. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent brilliant. one hundred percent satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use. The sheer quality of the product. #### Cons Nothing Nothing. This product is brilliant --- ### Long term relationship with joblogic - always had great service! - Overall rating: 4/5 - Reviewer: James M. - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Allows us to provide our customers with smart reporting that competitors may not be able to produce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system allows us to carry out all our business functions, without needing any others internally to tie into it. Very simple to use and training employees is a fairly quick process. #### Cons The system can be too reliant on human input. Would like to see a few more automated features throughout. #### Vendor response Hi James, Thanks for the great review! Always to good to hear feedback from one of our long standing customers. Its good to see that the new staff can be trained quickly, in house, which is what we always aim to be the case with any new feature. The automated features are on the horizon for you in the future and we will be in touch to discuss them with you. Regards Joblogic Team Replied March 2018 --- ### Protean is core to our operations and their support is excellent. - Overall rating: 5/5 - Reviewer: Simon M. - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Protean is very user friendly and intuitive for the users. New users find it very easy to work with and can quickly get a grasp of the basics. The support we get from Protean is very good, the help desk team are very responsive and can usually resolve any issues very quickly. The engineer PDA's are simple and clear to use and we are looking forward to the improvments in the planner board. Protean are evolving their product and listen to our feedback positively. #### Cons At times we find that the reporting is a bit clunky, but we are told this will be resolved when we upgrade. --- ### JobLogic review following training - Overall rating: 5/5 - Reviewer: Rebecca B. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We placed an order with JobLogic a few months back, the service from start to finish has been outstanding. In particular the trainer Paul Webb has gone in my opinion above and beyond to ensure that our system has been setup up with zero flaws. The support team have been available over the phone every time we have needed assistance and have remotely logged on our computers to assist when necessary. The actual software system is exactly what we need for our company as it is not just a simple job management tool but can also effectively manage quotes and maintenance of assets amongst other things. I highly recommend this professional company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its ability to manage assets and maintenance. The JobLogic mobile app is also very easy to use which in the past has been a problem for our engineers when using other systems. #### Cons That assets are displayed in the parts page. #### Vendor response Hi Becky, Thanks you for such a positive review for our team here in Birmingham and for the software as a whole. Its good to know you found the team so helpful and that you have been well looked after by our training team. Keep in touch in the run up to going live and don't hesitate to contact us for any advice or help. JobLogic Replied September 2016 --- ### JobLogic implementation and operation, 3 years on! - Overall rating: 5/5 - Reviewer: Steve K. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We first started our journey to implement 'Joblogic' in 2011 and after initial discussions with 'JobLogic' on our needs, both for IT implementation and operational needs, the product, with the help of our own IT department, was set to work across our support business. It soon became apparent that unique features of our IT network meant 'JobLogic' had to provide non standard work rounds which were completed in a timely manner. Other unique business requirements were discussed with 'JobLogic' and once agreed, were quickly implemented with little issue. In the early days, reliance on telephone support was a weekly event, and solutions were provided straight away. On the occasions when a more complex solution was required this was generally resolved by the end of the same working day. Within a few months this reliance on support reduced to the occasional call. We now operate over 100 users across 7 offices, of which 30 users can operate consecutively. I would recommend 'JobLogic' as an off the shelf service management solution with a lot of built in features, although you may need to make slight changes in your operation to fit the product. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Hi Steve, Thanks for sharing your story of the last 3 years with JobLogic. We have enjoyed working with you on many projects/bespoke elements and look forward to a long lasting working relationship with you and all the team at Matrix. JobLogic Replied October 2015 --- ### Useful software. - Overall rating: 5/5 - Reviewer: John J. - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The product is easy to use, and makes maintenance monitoring and scheduling pain free. #### Cons There is nothing particularly negative at this time. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/joblogic-profile/reviews/?page=2) --- Joblogic Reviews, Pros and Cons - 2026 Software Advice