--- title: "Landport Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Landport. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Landport is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/landport-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maintenance Management Software](https://www.softwareadvice.com/category/4390-maintenance-management/) / [Landport](https://www.softwareadvice.com/cafm/landport-profile/) / Landport Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/landport-profile/) Reviews # Landport User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 19 reviews (63%) - 4 stars: 10 reviews (33%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Landport customer reviews Showing reviews 1-25 of 30 (page 1). ### Excellent Customer Support! - Overall rating: 5/5 - Reviewer: Jennifer S. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, up to date reports and outstanding customer support! #### Cons Nothing to report as far as issues we've encountered! --- ### Landport - Overall rating: 5/5 - Reviewer: Carissa P. - Product usage: Used unspecified for unspecified - Reviewed: September 2009 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend Landport to anyone who is eager to streamline their daily work order and preventive maintenance systems. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Landport has proven to be an excellent program in assisting us with our daily property management and work order facilitating. It has exceeded our expectations and provided us with a truly marketable assest for our tenants. #### Cons Offhand, I can't think of any cons that directly effect our business model. --- ### Overall a great way to track maintenance - Overall rating: 4/5 - Reviewer: Chrissy C. - Verified reviewer: Yes - Industry: Real Estate - Product usage: Used unspecified for less than 6 months - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 4.5/5 - Functionality: 3.5/5 #### Pros I can easily add all of my properties, customize them and add little details about them. The customer support is fantastic and the set up team was dynamo. #### Cons I would like the "back-end" to be a little more user-friendly. It's not always evident at first glance h ow to change vendor info, set up new vendors etc. And our vendors are super keen on learning a new program. --- ### Very beneficial in managing work orders - Overall rating: 4/5 - Reviewer: Tyler B. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered We manage roughly 125 tenants and over 8 million square feet of office and warehousing/manufacturing space. Plus our business park sits on roughly 1,100 acres of developed and undeveloped land. With all the maintenance we perform at the park, we find it very beneficial to submit our work orders through Landport. It allows up to ensure the work is completed, and completed in a timely and satisfactory manner. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thanks, Aaron! Replied March 2016 --- ### maintenance - Overall rating: 4/5 - Reviewer: Matthew M. - Product usage: Used unspecified for unspecified - Reviewed: September 2009 - Review source details: This review was submitted organically. No incentive was offered Landport is a great tool for our maintenace staff. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros can access system from any computer changes are easily made the system is great for tracking #### Cons There were small issues with the way we needed to tailor the system for our company's needs however the support staff was able to come up with creative solutions to meet our needs. --- ### review of landport - Overall rating: 5/5 - Reviewer: Paul M. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered If you're lucky enough to get Nadine with tech support you are in the very best of hands. Software is easy to use and understand especially for those who are not used to logging by computer or smartphone. We are on our 2nd year of use and by setting up PM schedules and having users (requestors) login the process is simplified and we are able to track and schedule like never before. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thanks, Paul!!! Replied May 2016 --- ### Community Health Center Facilities Department - Overall rating: 4.5/5 - Reviewer: Geoff T. - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use and setup is fantastic. The vendor support has been very responsive over the three years we have used Landport. #### Cons It would be nice to have an email interface that converts a simple request into a work order. Staff on the floor don't have time to log in to create a request. --- ### This software has enabled us to be more pro-active with our facilities Prevenative Maintanance . - Overall rating: 5/5 - Reviewer: Robert M. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Landport helped us revamp our property management operation at a very competitive price. With this software we can easily alert our vendors, and remind us when we need PM , and if we need a competitive quote, it makes this task simple. Our property is on 600 acres, and with numerous building's...... Landport has been the Mailperson, it delivers !! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you, Robert! Replied February 2016 --- ### Powerful Workflows - Overall rating: 5/5 - Reviewer: Jeff N. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered The features that have been developed based on workflow mindset makes the technology a great efficiency tool for property managers. The vendor management and organizational structure of property data are my favorite features. Also, ease of adoption and ability to modify data on the fly make implementation easier than other products I have worked with. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Fantastic time-saving Program - Overall rating: 5/5 - Reviewer: Christine D. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Landport has been key in opening up the communication gap between our central office located in the Hartford and the surrounding Courthouses statewide. Set-up and training was a breeze and support along the way was incredible. We would highly recommend Landport as a work order program for anyone in the Facilities Management field. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Landport dispatch services - Overall rating: 4/5 - Reviewer: ken s. - Product usage: Used unspecified for unspecified - Reviewed: October 2009 - Review source details: This review was submitted organically. No incentive was offered The Landport system has been an excellant tool and is well received by our engineers, property managers, owners, customers and clients. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros We have worked with Landport support services for the past few years and have fully enjoyed the continued developement and support they provide. We primarly use the Landport system to provide an on line request for services to our customers. They are provided direct access to our facilities department via the internet to request services which is then automatically dispatched to the assigned building engineer with a copy also sent to the assigned property manager. The customer is always able to monitor the development of their request along with managment tracking. As part of our long term relationship we worked closely with Landoport on developing a system that provides additional customer support and accountability. It was suggested that in the event the engineer was not able to respond within an pre established time frame the request for service would then be automatically rerouted to the next available engineer to ensure our customer's request was being reviewed. #### Cons I wish I had more time to explore all the opertunities that Landport has to offer. I'm sure there is lots more to learn. --- ### Tenant Ambassador - Overall rating: 3/5 - Reviewer: Debra C. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered I would recommend the Landport Work Order System for large, multi-property companies who receive many tenant work requests each day. Landport allows quick response time while providing necessary detail and documentation. Tenant ability to access and submit work orders is a definite plus! #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 #### Pros * Easy to enter and assign work orders * Easy to monitor progress including email updates on who accepts each work order and job status * Allows tenants ability to enter work orders and be involved in the process * Provides detailed reporting of requests * Quickens response time allowing us to address tenant issues with a greater sense of urgency! * The Landport customer service team is only an email or phone call away and always very helpful! #### Cons * Can be confusing to close out work orders and they will accumulate on home screen * Must update "preferred vendors" list regularly * Inability to assign work orders outside of preferred list * Work order invoicing can be confusing * Our team had difficulty accessing landport from their blackberrys/mobile devices * Managers need to regularly review open work orders and either close out or reassign --- ### Landport is a Great Reporting System - Overall rating: 5/5 - Reviewer: Teresa F. - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Landport is easy to use and track tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Landport dashboard is very easy to use. #### Cons I have no complaints about the Landport system. --- ### Great Facilities Management Tool - Overall rating: 4/5 - Reviewer: Mike D. - Product usage: Used unspecified for unspecified - Reviewed: August 2012 - Review source details: This review was submitted organically. No incentive was offered We looked at many options before we chose Landport. It is simple, well laid out, and reliable. Landport is a feature rich system that is simple to use for all involved. We were looking for a solution that would be easy for the reporter, maintenance staff and outside vendors yet allow full management of the work order cycle.We are happy with Landport and I think anyone looking for a good solution should give it a try. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Landport is easy to use, allows reporters to have ownership of their request and keeps them informed as to the status of their request. Not only can an in-house maintenance techs keep track of their work orders they can also see all of the work orders in the queue (if you set it up that way). Managers can assign work orders or have have work orders automatically dispatched. Our work flow has greatly improved since we implemented it. Tech support is great and issues (rare) are handled in hours not days. #### Cons It is a one size fits all solution. That having been said it is very well laid out and works very well for our complicated setup. --- ### Landport - Easy to Use & Has Increased Efficiency - Overall rating: 5/5 - Reviewer: Allison B. - Industry: Real Estate - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros The Landport website is simple to use for both our maintenance technicians and tenants. It has increased our efficiency in a few ways. We were using paper work orders previously, so our maintenance technicians and administrative staff are saving time by filling out work orders online. Also, we are able to dispatch and track work orders until completed more quickly and easily, which allows for better customer service, as well as higher efficiency. Landport has also streamlined our labor billing, because we can pull up a report each month, which is then easily transferred into our accounting software. Lastly, Landport has great customer service. We rarely have problems or questions, but when we do, they are quick to respond and very helpful. #### Cons I wish Landport had an app or easier mobile site for our maintenance technicians to accept and complete work orders. It is too hard for them to read and fill it out on their phones. --- ### We have been working with Landport for over 5 years and have found the program easy to use! - Overall rating: 5/5 - Reviewer: Geoff T. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Landport has been a great way to keep track of all our maintenance needs. With over 400 staff and 4 buildings it keeps all of our Facilities requests in one location. we also use it to track our preventative maintenance items. Support has always been quick to help if there is an issue and proactively touch base with us from time to time. The only con about the platform is that it is not single source log on so we need to develop a user name and unique password for employees. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thanks, Geoff! Replied March 2016 --- ### Excellent product that is very user friendly! - Overall rating: 5/5 - Reviewer: Sherry M. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered Pros: Everything about this software is easy to understand and use not only by the maintenance personnel, but also by the employees. We have over 800 employees and they are all set up with their own user ID's to place service orders. We were even able to migrate it with our current IT systems for single-sign-on usage, meaning once our employees log into their computers, they can log into the system without having to remember yet another password. A person does not have to be a technical wizard to be able to use it. We use it for tracking work orders, identifying problem areas, setting up our PM's, and basic maintenance requests. We've been using it for almost 2 years and haven't gone full capacity with reporting and using it for bids, but we love it. It is also very easy to administer users, equipment, locations, etc. Cons: None that I can think of. This has been the perfect program for our maintenance needs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks, Sherry!!! Replied February 2016 --- ### Overall the Lanport System has been very good for our district. Sales/Training areas are the best. - Overall rating: 4/5 - Reviewer: Leissa T. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered The ease of the system is wonderful. At times the online support technicians could be faster and provide more in depth answers to clients questions (i.e., there were times that short answers that didn't clear up my issues were sent). For our district we had some issues having too many "Administrator"s attempting to use/control the system. We have cleared this up. Once our internet/on line/e-mail issues between our district and Landport were cleared up - the system is wonderful once again. I am thankful for Jeff Langner-Sales and Nadine (Account Training) for helping me figure out how to send automatic updates on processed work orders. Nadine was instrumental is figuring out a frustrating situation. The other issues with using an internet based software is at times the system is slow and I get kicked out. This is workable as it is our district's system protection software that slows it down. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks, Leissa! Replied March 2016 --- ### Central Repository for all things tenant related - Overall rating: 5/5 - Reviewer: Electra M. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered This portal saves volumes of time for our staff and our tenants. Tenants can print forms, schedule their conference room reservation as well as log tickets for issues within their Premises. Property management, leasing and engineering post pertinent information the tenants can retrieve in seconds depending on their need. For instance, a tenant may want to perform some cabling work within their premises. They can print out and complete the request for alterations form and forward the building's telecommunications policy to their vendor. Or, if they want to see what suites are available within the building, they can print out the leasing brochure. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Landport makes work orders easy! - Overall rating: 5/5 - Reviewer: Danyale J. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered Landport has made our work order management so easy. The tenants never know when we are out of the office because I dispatch and respond to their incident so fast. I had one tenant remark that the responses were so fast that he thought that it was automated. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Landport is a wonderful tool. It is easily accessible from your phone or computer. This works well for managers who have multiple properties. The support team responds quickly to all of my requests, sometimes in minutes. The online help manuals also are very helpful. #### Cons None found --- ### Much less time chasing paperwork - Overall rating: 5/5 - Reviewer: Jeanette H. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered We have a scattered site multi-family portfolio and Landport has streamlined the whole process for us. We used to enter a work order, text or email the tech in the field. They would have to return to the office to fill out the paper work order which would then have to be updated , reviewed, closed and filed. Now its as simple as entering the work order and selecting the tech. Every step after that flows without duplicated efforts. We all love using it and having everything time stamped gives us great documentation in those difficult situations we all face in Property Management. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks, Jeanette!!! Replied May 2016 --- ### A great tool - Overall rating: 5/5 - Reviewer: Mark C. - Product usage: Used unspecified for unspecified - Reviewed: September 2012 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend LANDPORT #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros This has improved are down time and we don't lose tract of jobs any more. It is easy to us they are very helpful. It has a great reporting system #### Cons As the owner of the job you can't change the the person you gave the job to --- ### Review of Landport through the eyses of a 3 year user - Overall rating: 4/5 - Reviewer: Keagan L. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Pros: Easy to add users/locations User friendly reporter interface Great way to keep track of work orders Great for ongoing routine maintenance management Customer service is quick, efficient and very professional/kind Cons: Not mobile friendly yet, but I hear it will be in the coming weeks. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks, Keagan! Replied March 2016 --- ### Landport - Overall rating: 5/5 - Reviewer: Joseph Z. - Product usage: Used unspecified for unspecified - Reviewed: September 2009 - Review source details: This review was submitted organically. No incentive was offered Would strongly recommend if loking for a feature rich, cost effective, easy to implement ticket or work order system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Ease of implementation, web based, customizable, excellent support and service. #### Cons None found as of yet. --- ### Very pleased with the system! - Overall rating: 4/5 - Reviewer: Deborah S. - Product usage: Used unspecified for unspecified - Reviewed: February 2016 - Review source details: This review was submitted organically. No incentive was offered The system is very user friendly for our tenants, contractors and maintenance team. We have had consistent, reliable service since we started with Landport back in 2010. The support team is great and always provides prompt and helpful service. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/landport-profile/reviews/?page=2) --- Landport Reviews, Pros and Cons - 2026 Software Advice