Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.



282 Reviews of Maintenance Connection

Overall rating

4.48 / 5 stars

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Showing 1 - 20 of 282 reviews

December 2018

Mike from Wesco Inc.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Maintenance Connection Review

The advances we have made in scheduling and reporting have taken our daily operations to the next level of performance. We have so many new functional options that MC makes so easy to utilize that makes me wish we would have found this application sooner.

Pros

It was very easy to get started and bring the department up to speed. It is well supported with documentation and "How To" applications and definitions before your formal system training is scheduled.

Cons

There is so much that you can do easily with this system that it is hard not to get distracted in preparing your company to launch/replace your system. It is best to start with the basics and work your way through.

December 2018

Kathy from Columbus Regional Hospital

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Administrative Assistant

Pros

The custom forms that you did for us to make our process smoother

Cons

some of the Admin things that I used to be able to access - can no longer access

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

CMMS Software

Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great customer service that will remote in with you and walk you through any problem you may have. I haven't worked with the back-end, but as far as creating assets, work orders and reports it doesn't get much easier.

Pros

The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.

Cons

We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.

December 2018

Mick from Jefferson Community Health and Life

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Maintenance connections is the Best!!

We are staying on top of our many PM's and daily workorders. I can view the month calendars and see where I need additional resources and scheck our ontime status.

Pros

How easy it is to train others to use the software for workorders. It's a great way to manage and organize your work schedules.

Cons

I would like to use it to gather information and run reports but am finding it very difficult to use with the little training I have. I would like to utilize a training session just for this reason.

December 2018

Troy from First District Association

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

FDA

I feel like we have only tapped into 30-40 percent of the potential

Pros

The reports module is great. Overall user friendly.

Cons

Running on our server has been a challenge from time to time

December 2018

James (Jim) from Kendall County

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

December 2018

Maintenance Connection Review

Tracks PM's and gives visual display on desktop via meters that are easy to read without having to di deeper into the system.

Pros

Relatively easy to use.
Was able to bring existing information form another system into this system via squeal interface.

Cons

Reporting.
Fonts cannot be resized.
On some charts labels are not fully displayed due to not being able to resize.

December 2018

Chris from L&R Industries Inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Maintenance Connection User Friendly

Maintenance connection is helping us keep track of our rolling stock and equipment, we know what we are spending and know when the PM'S are completed. Our technicians carry tablets so that we have live data and keep things paperless.

Pros

This software has endless options. The software is easy to build for your needs, customer service is great and the reporting tools are very easy to manipulate.

Cons

Haven't found anything we haven't liked so far.

December 2018

Nick from Pactiv

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Corporate Maintenance Manager

I am charged with the implementation of the system across all our plants. Which are forty in total, the system allows me ability to standardize the system and track the progress of each plant .

Pros

For the end user it is fairly intuitive. Screen layout easy to follow.

Cons

settin gup of reports can be challenging. It would be helpful to provide webinar training.

December 2018

Daniel from Rowntree Gardens

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

MC Review

Very intensive.

Pros

Versatility & multiple functionality.Cross platform search is outstanding. Feature rich.

Cons

Suggest backward compatibility with earlier version. M/E platform integration would be useful.

December 2018

Kim from Amarillo Independent School District

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Maintenance Connection Review

We are able to track our inventory which is very cost effective.

Pros

I like the way the software works. Things are easy to track such as the number of repeat calls, employees time spent on jobs and problem areas.

Cons

I would have to say the scrolling calendar is what I like the least at this point.

December 2018

Bob from RUSH Facilities LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Maintenance Connection Review

Overall our experience with the program has been good. Looking forward to future improvements

Pros

Easy to use overall. Price is reasonable. Scalable as you grow.

Cons

Can not add documents easily (manuals, list, etc.) Not always intuitive to a new user. Templates for PMs would be helpful

December 2018

Mac from Waterman Treatment Plant

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Need to change your focus

A continuing struggle to make it work how we want it to. Constant irritation at the little bugs that never get fixed.

Pros

The promises made by the salesman when we bought it.

Cons

The fact he was lying to us the entire time, Its nothing like it was portrayed to be.

December 2018

Kelly from Pegasus Optimization Managers, LLC

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

December 2018

MC better than Maximo? I think so!

Pros

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened?

In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Cons

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

November 2018

JESUS JULIAN from SIEMENS GAMESA RENEWABLE ENERGY

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

USER FRIENDLY INTERFACE

USER FRIENDLY, THE INTERFACE IS EASY TO NAVIGATE WITH THE PROPER ACCESS

Pros

IT WAS MORE USER FRIENDLY, WORK SCHEDULES WERE EASY TO FOLLOW AND USE FOR THE ENTIRE MONTH OF WORK.

Cons

NOT BEING ABLE TO SCHEDULE 6 MONTHS IN ADVANCE

November 2018

Brandon from Utilities

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Heavy User

Customer service is great when there are issues with creating reports, ect. The problem is that the system is so non intuitive that it seems like even after using MC university and working with the system for 8 years I still pull my hair out trying to set up reports, change data fields, and get pictures to integrate properly...ect. It's a major head ache and causes a lot of wasted time. Honestly the interface is a nightmare, and without a sql coding genius on staff, it's impossible to make certain things work.

Pros

It's a powerful piece of software, lots of reporting capabilities.

Cons

Random bugs that have in the past caused loss of actual hours to work orders. The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

November 2018

Craig from Simpson Strong-Tie

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

MC Review

Pros

The ease of use and the functionality of the software.

Cons

We use the tool to email our maintenance team when a service request has been issued and again when it is assigned. This function seems to run several minutes to hours behind. We use the cloud base and we have asked about this and we are told that on Mondays and beginning of the months that the servers are behind, but even on 11/13 we had the same issue, and that was on a Tuesday.

November 2018

Kevin from Pentair Aquatic Systems

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Software Review

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

November 2018

Duane from Reliance Steel & Aluminum

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great Software for a Reasonable Cost

Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

November 2018

Dallas from UnderArmour

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Maintenance Lead

use of finding parts after used on the equipment

Pros

ease of use and not hard to manage forms and print out reports. Can practically cross reference all data.

Cons

it takes awhile to learn the filters and get the info that we seek.

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Really like MCs Versatility

Pros

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Cons

Sometimes get finicky with browser updates...