Maintenance Connection is a cloud-based software system for maintenance management. It is suitable for businesses of all sizes in general facilities management, healthcare, manufacturing, government, utilities, warehouses, energy development, travel agencies and other specialized industries. On-premise hosting is also available.

Users can manage lifecycles of assets, track and manage maintenance costs, keep updated on possible equipment failures and allocate resources. Integration capabilities include enterprise resource planning (ERP) software and computer aided facility management (CAFM) software.

The homepage for each user can be configured according to their role. Work assignments, requests and other current objectives that need immediate attention are highlighted in red. A customizable calendar depicts employee work schedules and how they relate to one another. The My Matrix feature displays work order information using an editable matrix. Maintenance Connection runs on the Microsoft SQL Server Relational Database Engine.

Asset details
Asset details

Asset details

KPI dashboard

KPI dashboard

Management home page

Management home page

Module menu

Module menu

Sample report

Sample report

Work order details

Work order details

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000



265 Reviews of Maintenance Connection

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 265 reviews

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Craig from Simpson Strong-Tie

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

MC Review

Pros

The ease of use and the functionality of the software.

Cons

We use the tool to email our maintenance team when a service request has been issued and again when it is assigned. This function seems to run several minutes to hours behind. We use the cloud base and we have asked about this and we are told that on Mondays and beginning of the months that the servers are behind, but even on 11/13 we had the same issue, and that was on a Tuesday.

Review Source: Capterra

Kevin from Pentair Aquatic Systems

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Software Review

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Review Source: Capterra

Duane from Reliance Steel & Aluminum

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Software for a Reasonable Cost

Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

Review Source: Capterra

Dallas from UnderArmour

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Maintenance Lead

use of finding parts after used on the equipment

Pros

ease of use and not hard to manage forms and print out reports. Can practically cross reference all data.

Cons

it takes awhile to learn the filters and get the info that we seek.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Customer support

Functionality

November 2018

Really like MCs Versatility

Pros

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Cons

Sometimes get finicky with browser updates...

Review Source: Capterra

Cathy from SAIF

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

MC

I've really enjoyed working in MC and working with the team at MC

Pros

It's very user friendly and I enjoy how it stores the information well for reporting.

Cons

Since there are so many features, it can feel like you're not using the best tool for what you're doing.

Review Source: Capterra

Douglas from Net Power

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Shift Manager - CMMS review

Pros

I like how flexible to software is and how it can be easily customized

I like the user interface as it is very easy to understand

I love the support and guides as they make learning/troubleshooting easy

Cons

I wish the had a better platform for completing and logging operator rounds

Review Source: Capterra

Russell from Jacobs

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Maint Conn

Maintenance Connection makes it easy to track what maintenance has been done and what needs to be done. There is flexibility to add unusual tasks easily.

Pros

The ability to sign off numerous work orders simultaneously.

Cons

Labor hours always defaulting to 1 regular.

Review Source: Capterra

Joanna from SRG Global

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

CMMS Software You Can Use

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Pros

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Review Source: Capterra

Response: Maintenance Connection, Maintenance Connection Canada

November 2018

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer. Thank you!

Michael from Water Supply Agency

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Maintenance Connection Review

Pros

Everything is great. I have had nothing but good experiences with this program.

Cons

Nothing . It works great. No problems at all.

Review Source: Capterra

Response: Maintenance Connection, Maintenance Connection Canada

November 2018

Thank you so much for the great review, Michael! We're glad that you're so happy with Maintenance Connection - Thanks for being a customer!

Len from District of West Vancouver

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Flexibility is the Key

We're attempting to implement full CMMS, no information to remain in a silo. All updates are realtime reported through BI

Pros

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand.
The ability to write rules adds even more flexibility and work automation to the software.
Attaching more than one asset to a work order and the ability to use data hub is very important to us.
The ability for procedures to update asset specs is another biggy

Cons

The integration with GIS...it's weak.
Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense
The process of adding more than one asset needs to be improved
Enter time needs to be more flexible - more fields

Review Source: Capterra

Elizabeth from City of Thousand Oaks

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy Implementation

Customer Service has been great. Never seems to be any downtime from the servers.

Pros

It was extremely easy to implement and hit the ground running with minimal training. We love it!

Cons

Would like the mobile app included in our service contract.

Review Source: Capterra

David from News Corp Australia

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Benefits of using Maintenance Connection

We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Pros

The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons

The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Review Source: Capterra

Response: Maintenance Connection, Maintenance Connection Canada

November 2018

David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best,

Ronda from Dicastalna

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

MC User Review

Pros

Ease of use, so many things we use in it. Easy to learn, so much to learn. Have been using this for almost 3 years, have 5 other computer systems I already know. Like this one for sure.

Cons

Does not have a place to include PO and PR numbers together or if an order is placed who it goes to.

Review Source: Capterra

Tim from Exelon Wind

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

November 2018

Work orders and procedures are great, reporting is complicated

Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Pros

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Cons

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.

Review Source: Capterra

Boyd from Elite Line Services

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

By far the best value CMMS

The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Pros

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

Cons

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Review Source: Capterra

Kirstin from Holmes Western Oil Corporation

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Everyday User

We use Maintenance Connection differently than most companies. This houses our entire oil field's assets and monitors work done on them. I like that we can keep an eye on things. I wish it allowed for a little more flexibility.

Pros

I like that it follows a linear approach to having work orders and PMs and the asset tree.

Cons

It is difficult to get the results i am looking for when using reports. It also makes it difficult to amend certain things. Our program needs restructured and that daunting task is not something i am looking forward to.

Review Source: Capterra

John from COMHAR, Inc

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great Maintenance management tool

Holding requesters and maintenance tech accountable - tracking jobs to insure they are done - much better than paper!

Pros

Ease of use - ease to implement - MC Express available for mechanics - unlimited requesters for placing orders

Cons

Wish MC Express was a little more robust, customizable as we have a limited computer friendly team - much fat fingering going on.

Review Source: Capterra

Jenifer from Mando Corporation of America

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Our Custiomers like it

Our customers like it. It is a little tough navigating the reports function, but Rep is always very helpful and patient

Pros

It meets all our regulatory requirements

Cons

Attachments don't always open, it does better to just use a word document

Review Source: Capterra

Fred from TDL, Tim Hortons Distribution

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Maintenance tech freindly

Pros

Easy to use for mechanics, great report making tool.

Cons

Too many different ways to set up different fields

Review Source: Capterra

Displaying 1 - 20 of 265 reviews