As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Tablet program is awkward and very limited use when used on its own.

Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great customer service that will remote in with you and walk you through any problem you may have. I haven't worked with the back-end, but as far as creating assets, work orders and reports it doesn't get much easier.

The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.

We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.

Ease of use, excellent customer support, and unparalleled reporting.

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Integration with our other software makes information flow accurate and easy. Reports help point us in the direction we need to go, and notifications make sure that everyone knows the same thing.

Notifications, and reporting help make great decisions on what's important. Accurate and easy to understand information help organize and direct the people that perform the work.

A full GIS integration on the mobile platform. Having a map of the area, to start your WO would be a great benefit to those who aren't in the office.

Make my daily job easier

Ease of use. This is a simple program for technical users. The software is easy to use and has been debugged so there is not any issues that cause problems. I have not had any problems in my daily use of maintenance connection.

Excessive typing required. I was hoping that we could automate filling in some more areas with drop down menus

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Sometimes get finicky with browser updates...

For the most part, it makes tracking everything seamless.

Makes it very easy to stay organized and follow up on all items as needed- both urgent ones and scheduled tasks.

Sometimes it is difficult to figure out how to do exactly what needs to be done. It can be difficult to find a solution on your own.

I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

I have used this software for 10 years as both a maintenance supervisor and as a preventative maintenance coordinator. Customer service is fantastic.

The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.

Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Implemented a comprehensive computerized maintenance program at our company.

Flexibility - you can customize this software to work in many different businesses. Ability to set up different security access levels for different users.

Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us. When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Having a system to keep record and process an order- Purchase through Payment.

This software has been customized to fit our needs. Other software doesn't always allow that. Maintenance Connection has made extra portals just for us to use for purchasing, accounting and reporting. We have also had wonderful tech support throughout these add-ons/changes.

Sometimes the system is slow to update- it thinks a lot or even times out. When we are in a hurry to get an order out, I have to wait awhile for it to populate the information before I can issue. I wish it would update live.

I don't have to manage work order progress manually through an excel file. I have historical data at my fingertips

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

I see every report for every area. It would be nice to add or delete reports that only apply to my section

How visually clean everything is, for example the Asset Tree.. Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

The frequent glitches and when the system goes down without warning. occasionally can be difficult to ensure proper criteria is being pulled in the reports

We've been using Maintenance Connection since 2008 and it has helped us better our maintenance practices and tracking. Customer service is by far one of the best features MC offers. If you submit a request... you get an answer in a timely response!

Easy to use if everything is set up correctly

The reporting function is cumbersome to navigate I'd rather have more keyboard functionality as opposed to clicking with a mouse

It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.

There are certain characteristics that do not work locally, such as communication with other databases of other maintenance programs, it is very closed in that sense

I don't really get a benefit from the software. It is simply what we have to use.

It has the potential to do a lot, we just don't know how to harness the power! It has many different modules.

It is not very customizable. Some things can be altered based on preference but it is a complicated process unless you request help from support. It also has a lot of quirks. When things go wrong I will reach out to the support team and they usually have to analyze code to diagnose and correct the problem.

I guess what I like best is that you can make it work the way you want. The mechanics like that it is so easy to use as well, work orders are easy to assign and complete. It really makes life a lot easier.

The thing I like least is surveys, we use LDAP and when surveys are returned we don't always know who sent them, makes it hard to follow up.

The ease of use and the functionality of the software.

We use the tool to email our maintenance team when a service request has been issued and again when it is assigned. This function seems to run several minutes to hours behind. We use the cloud base and we have asked about this and we are told that on Mondays and beginning of the months that the servers are behind, but even on 11/13 we had the same issue, and that was on a Tuesday.

Following labor reports

Maintenance connection has an excellent online Training Tutorial library that helps walk new users through with ease!

Because it is a program managed by a higher level, we do not have access to delete mistakes when creating new assets or work orders.