Overall, Maintenance Care is a great program to work with. Customer service is always spot on and will keep working on an issue until there is a resolution. The ability to switch between locations makes it very easy as admin to monitor locations to identify trends or arising issues.

Some of the Pros relating to this software for our organization include the ease of use and flexibility of creating and assigning tasks. The "ME" button makes it super simple to clearly indicate who updated a task. Being able to attach documents (such as manuals, service reports or invoices for work completed) to a piece of equipment saves time and money when attempting to diagnose and/or prevent problems. The Preventative Maintenance features ensure that no equipment is missed during routine checks.

I personally would like to see enhancements to the Inventory/Parts module of the program. Our organization was unable to smoothly implement to line up with our vision of what the inventory tracking should look like. Due to the fact our organization utilizes multiple sites, occasionally an incorrect site is chosen. Based on the current functionality of MC once a site is picked for a task it cannot be changed. a new replacement task must be created.

Transitioning into an existing Facilities Department that has a rudimentary maintenance request and tracking system has proven to be more challenging than expected. Maintenance Care and their outstanding service and software has been instrumental in shifting the culture of paper requests and tracking systems to an environment and user friendly, web-based, electronic system within our organization. The enhanced communication and instant request tracking system has allowed for greater clarity in the submitted requests. The tracking and reporting abilities within the Maintenance Care software have been able to provide additional details when it comes to analyzing the assigned tasks prioritizing the tasks and tracking labor and repair costs. This software is truly a blessing for our organization.

The software and system is easy to use and configure. The enhanced communication with email notifications of received & completed tasks has been extremely helpful. Being able to provide documents and pictures with the maintenance requests has proven to be very successful and helpful for out team. Some of our favorite features of the software includes the tracking, reporting and analyzing the tasks, priority levels, areas etc...

There are very few additional features that could enhance the software. Adding additional email notifications when changes are made to the task would be a benefit. Allowing for more flexibility and/or additional features with the maintenance request submission form could allow for additional uses of the software.

We have solved huge problems related to communicating on task exsistance, progress, parts needed, completion date and by who and when. I link invoices to tasks in comments and therefore track what we buy and need to invoice out for each task which also alerts employees to the arrival of parts. We can check our assigned to list and know who has the ball on tasks. The customer support is always there and friendly even if they cannot do anything to solve the problem:)

The ease of tracking jobs. the variety of search options and trackable inputs. The ability to assign jobs and track progress. The idea of having all information in one place. The top result is a way more streamlined way to communicate with the whole team on a variety of aspects.

It is unrefined. The usability of the app (there is no way to search)Also, no way for 3rd parties to search the request look-up page list. The spacing in the notes! and how new comments are added to top and bottom inconsistently. There are millions of small improvements that could be attended to that would make my job twice as nice, for instance, reports to be able to be auto generated with details included. Parts list population via excel import (rather than 2 weeks of manual input). There is no way to track billed and non billed tasks and I can't use the invoicing feature due to lack of PST. Also invoicing cannot split coding/costs for parts and labour. I was led to believe that my guys on the ground would have access to a wiki of information about assets and common problems but they cannot even access the space center from their mobile devices.

perfect tool for the task. Great experience and ease of use

Everything about it Ease of use viewing, support

nothing i cannot think of anything at all that I don't like

No more missing maintenance requests, no more wondering what the status was of a request (or if the maintenance team had lost the slip somewhere), it really changed how our busy camp took care of these things. Additionally the ability for it to remind us of things like annual filter changes, battery replacements is super helpful. Lastly the ability to track when an item was purchased and all repairs done to it is a useful feature for deciding to repair or replace!

Maintenance Care really brings together all aspects of maintaining a building/property. We were able to input an inventory into the system and include things like date of purchase, any repairs that have been done to the item/building and any annual checks or replacement items for them (with built in reminders). It also allowed us to electronically submit, assign, and track maintenance requests, which was super important to us. No more writing things down, passing to a maintenance person and never hearing about it again! If you have property or a building this program is a life saver!

Inputting our inventory was a long process as it is manual so that is less than ideal to do all at once (not bad for when you're adding a new item as you purchase/replace). Additionally we were a summer camp so setting up our site within was not as cut and dry as say a building BUT the implementation team we had really helped us through that.

Overall, the Maintenance Care software has allowed us to automate many manual scheduling tasks and keep track of completed and non-completed items for follow-up. The software is reliable, only a few times reports were not available but all in all the software is reliable.

I like being able to enter maintenance tasks and schedule them to be sent to operators and maintenance technicians (via e-mail) when tasks are due. The asset tracking section allows you to keep track of model and serial numbers which makes it easier to call in service on a machine (the first thing they ask for is model and serial number).

The reporting can use a little more flexibility, you can export data and manipulate it in Excel but some more selectable fields and sorting of groups in the software itself would be better.

The implementation was well supported and seamless. Our usage has been a breeze, staff have been able to adapt to using this as our primary CMMS.

The interface is easy to use and reliable. The scheduling tools are simple and easy to manipulate to suit our needs.

The only thing I really wish I could have with this software is a drag and drop calendar function.

We love Maintenance Care. It has made it possible for us to manage a building with a relatively small, part time staff.

I love the fact that we can manage work orders from our tenants, keep track of project status and have one place to store all information related to building maintenance, repair and compliance.

I would love to have more organization options available in the space cabinet.

Good product

Easy to use work orders, and inventory tracking

Report generation can be challenging, clearer options on who to generate specific reports would be helpful.

Great software

Keeps track of all our maintenance work orders

Head office is in the east. scheduling some meetings can be challenging. Very minor critique.

We were able to consolidate 2 programs we used into one. Price is fair. The capability of things you can do in this program.

There is nothing we don't like about it.

Communication, and effective time management.

This is a great work order task manager and having vendors all in one space. I love the feature of having a link for everyone to submit work orders.

From Building Management prospective, I would love to see an inventory tracker to be able to keep track of assets far better. I am looking for an alternative solution to keep track of my keys. I have over 1,600 keys to keep track off.

We are very satisfied with Maintenance Care software.

We have found support to be both helpful and responsive when we needed help. Once the maintenance scheduling gets built, it helps keep us on task. It is likely helping to extend the life of some of our equipment.

It takes alot of time to input schedules and equipment.

Platform independent execution since it is web based, user friendly GUI

Some management tools still needs to be improved.

Easy of use. Good layout. Can track multiple requests. Lots of layers for projecting and looking to the future.

Sometimes there are too many options and pages that can cause user confusion and wasted time.

Better across site reporting. Better management of inventory and assets.

The product provides just about everything we require to help us manage our maintenance services from Preventative to scheduled to unscheduled. Very easy for staff to input a request.

It does not have a good ability to input multiple temp readings. You can input a reading into an asset but we have over 100 daily temp reading requirements and it would be onerous to try and do this in Maintenance Care.

Keeps my Maintenance team aware of all the needs of our staff.

Easy for Staff and the Maintenance team to use. Program is easy to navigate.

There is nothing that I don't like. It does the job.

Great

Program makes it easier for staff to complete work orders and know what is going on in the facility.

Some staff are having issues in learning how to run the program from the mobile app.

no issues

easy to use our maint person gets it right away we don't have to chase him

I don't have any problems but the maint person drives him crazy on his day off or holiday must be a way to program system that it can take messages but he can get them the following day or back from holidays

The functionality of the software is very easy to use.

There really isn't much con to using this software.

Overall I think it is a well built software system.

The software is easy to use and the reporting is very detailed.

It would be nice to only select features we use and get billed accordingly.

Able to communicate issues quickly and document resolutions.

Not able to edit Comments after task is created. Sometimes there are mistakes or misspellings that I would like to correct.

Great reports let you dig deep into what's happening across multiple sites

Takes a while to uncover the gems within it

Happy

That we now run a program with no paper. That as a worker I can not forget about work orders.

When I'm off for holidays , there is no one at this facility to do our program. One man show , so be good if I could pause while off

I explained this in the pros, but we are operating a social housing building for low income and marginalized individuals. This software has made many people lives easier.

The software has been very easy to use and quite useful. It makes it easier for our maintenance guy to keep on top of things, resulting in more satisfaction from everyone all around.

I have not found anything negative to point out at this time.