mHelpDesk vs Visio

RATING:

4.30

(811)

mHelpDesk has 811 reviews and a rating of 4.3 / 5 stars vs Visio which has 2768 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 / 5 (811)
4.53 / 5 (2768)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 16, 2023
January 27, 2023
Pros/Cons
  • Pros

  • Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.
  • It is very user friendly and the customer support has been very good.
  • Cons

  • It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.
  • Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.
  • Pros

  • I used it to make diagrams for my research and I was quite happy with the dedicated features to create diagrams of your choice with ease.
  • How easy is to made a flow chart or a diagram in a modern way. Is really easy to use and have a good integration with other programs.
  • Cons

  • I always struggle with arrows connecting two shapes. It is unpredictable where the arrow snaps to as is can be random at times which makes it difficult to snap in the exact place you need it to.
  • I was unable to move parts of the flow diagram without distorting the entire diagram. I was able to learn with few trials and errors.
Pricing Range
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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