--- title: "Planon Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Planon. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Planon is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/planon-universe-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lease Accounting Software](https://www.softwareadvice.com/property/lease-accounting-comparison/) / [Planon](https://www.softwareadvice.com/cafm/planon-universe-profile/) / Planon Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/planon-universe-profile/) Reviews # Planon User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 10 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 5 reviews (50%) - 4 stars: 4 reviews (40%) - 3 stars: 1 reviews (10%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Planon customer reviews Showing reviews 1-10 of 10 (page 1). ### PLANON LIVE - a decade journey - Overall rating: 4/5 - Reviewer: Jim P. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is has been a long journey with difficulties on both sides; in terms of structure within our organisation and acceptance of the product. On Planon's side lack of resources in the past have hindered some delivery but that now seems to be a thing of the past. The Cloud solution seems to work extremely well and we are pleased we were 'encouraged' to move over to it #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros PLANON LIVE I visualise as a centipede of available tools/solutions. You cut out and use the bits you need to build your own 'insect.' So it is infinitely configurable to your needs, and therefore it can serve a lot of different industries. IN adopted correctly and fully it will be a powerful tool for our organisation as it evolves. #### Cons That configuration can also be a con to the software. You need to improve your processes to match or allow the configuration to be correct. But sometimes there are TOO many options to choose from. You have to be willing to invest time and money to get it right #### Reasons for choosing Planon Not part of the process but understand it was the best fit to our needs at the time --- ### IIT Facilities Review of Planon - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied with the product as are most of our staff, employees and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product interface is easy to use and all the modules are consistent and integrate well. The ability to configure many different features for your Institution (versus having to do expensive customizations) is important. We also like the ease of creating reports and dashboards for different uses, employees and departments. Great software for a System Admin who wants to control and customize their software without having to rely on the vendor. This helps control costs. #### Cons The "out of the box" Accelerator product did not fit all aspects of our Institution when we went live. However, Planon responded well by improving this and creating a Higher Education version and a HE specific section for their business. #### Reasons for choosing Planon Planon provided the best solution, with the most modules/features, at the best cost. #### Reasons for switching to Planon We switched to provide a better experience to our staff, faculty and students. This has worked out well. --- ### good software for facilities requests - Overall rating: 5/5 - Reviewer: daniel z. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros its good for submitting requests and keeping track all facilities work in one place #### Cons nothing comes to mind, pretty solid software --- ### Full comprehensive FM tool - Overall rating: 4/5 - Reviewer: anne h. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experienced teams, great support teams #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It covers almost all FM aspects that you can want in 1 tool #### Cons Development of NEW features can be expensive and time consuming and this could be improved. #### Reasons for choosing Planon Tool was in place just needed to be upgraded, extended to more locations and get more functionalities --- ### A complete platform for FM - Overall rating: 5/5 - Reviewer: Marco T. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers comprehensive support and streamlines the processes of everything related to FM and building management activities. Plus, the quick and easy implementation and ease of use make the whole experience a pleasure. Moreover, it perfectly integrates with multiple systems (f.e. SAP) and with any IoT device/sensor in place. #### Cons At first you can get lost in the use of the platform because it has many different features, but thanks to the support of a consultant we managed to master the system. --- ### Benutzeroberfläche ist einfach aufgebaut - Overall rating: 5/5 - Reviewer: Bernard Z. - Verified reviewer: Yes - Industry: Wholesale - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Planon deckt alle Funktionen ab, die für das Betreiben von Immobilien notwendig sind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Die Benutzeroberfläche und der modulare Aufbau #### Cons Ich sehe es eher als Vorteil: Das System ist so aufgebaut, dass die eingegebenen Daten aufeinander aufbauen. Dies war bei der Implementierung zunächst schwer zu verstehen "warum muss ich denn diese daten füllen" Der Consultant hat hierzu gut beraten und mittlerweile verstehe ich auch, warum wir die Anfangs nicht notwendigen Daten gepflegt haben. #### Reasons for choosing Planon Die Benutzerfreundlichkeit und aufgrund der Datenbank --- ### breng je processen eerst in kaart en definieer een waterdicht PvE - Overall rating: 5/5 - Reviewer: Roger P. - Verified reviewer: Yes - Industry: Public Policy - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Al ons vastgoed is nu duidelijk in beeld. Het planmatig onderhoud en het storingsonderhoud verloopt volledig via Planon. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Planon kan veel, heel veel. Dat maakt het krachtig. #### Cons Voor het implementeren/configureren is expertise en dus de hulp van een Planon consultant onontbeerlijk. Dat maakt het kostbaar(der). #### Reasons for choosing Planon betere aanbieding, minder maatwerk nodig en meer vertrouwen in Planon --- ### Flexibel te configureren - Overall rating: 4/5 - Reviewer: johan b. - Verified reviewer: Yes - Industry: Government Relations - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Meldingen en orders maken en afhandelen, reserveringen, personenbeheer ( koppeling naar externe pakketten: toegangsbeheer e.d.), bezoekers, contractbeheer #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Binnen de standaard mogelijkheden kun je behoorlijk aan de wensen van de organisatie voldoen. Planon selfservice is voor eindgebruikers gebruikersvriendelijk #### Cons De gebruikersvriendelijkheid voor client gebruikers zou nog wat beter kunnen. #### Reasons for choosing Planon NVT --- ### Review Planon - Overall rating: 4/5 - Reviewer: Lisanne v. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 2/5 #### Pros Planon is makkelijk is gebruik en er zijn veel toepassingen mogelijk. Samen met Planon draaien we dan ook vaak implementatieprojecten om processen in Planon te borgen. #### Cons Om processen goed te kunnen implementeren is er vaak maatwerk nodig en die zijn best kostbaar. De app loopt nog wat achter in zijn ontwikkeling. --- ### Plussen en minnen - Overall rating: 3/5 - Reviewer: Tosca t. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros - De meeste facilitaire en vastgoedprocessen worden goed ondersteund door Planon. #### Cons - Planon logica, inrichting/bouw is niet altijd logisch. - Klantwensen proces kan beter, transparanter, sneller. - Doorontwikkeling, meegaan met snelle markt kan mi beter. --- Planon Reviews, Pros and Cons - 2026 Software Advice