All Procore Reviews

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User Profile

Brett

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Procore has given us as a small company the power to give customers a high level of confidence in us

PROS

Procore has given us as a small company the power to satisfy customers and develop a high level of confidence in us. The visibility to the customer of the project has been a great asset for them to not even have to visit the jobsite unless desired. My superintendents are able to utilize the functions and areas of Procore to help keep the project on track and document any problems with much less effort than previously. This in turn allows them to focus there time in the field and increase quality, safety and a team environment. The external added benefits have been a huge part of our company success. Procore is always improving and providing us with opportunities to streamline our processes and find ways for us to continue to excel. We implemented the Quickbooks integration and the financial tracking and oversight that this provides has been extremely valuable in controlling costs.

CONS

The only downside that I currently have with Procore is that they continue to develop more tools than we have been able to keep up with implementing!

Joseph

Construction, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

Procore Value Correlates to Use

So far, my overall experience with Procore has been positive. I am the main Procore Company Administrator here, and I've been learning the program mostly on a live project, so that part has been stressful, but that is the nature of the beast at times. I have been learning and using Procore at a crazy speed now for approximately 6 months, and I can see that the software will have a positive impact and greatly increase not only efficiency but communications across all projects with correct and proper implementation. This implementation includes integration with other programs to complete the "tech stack" as well, such as ERP Integration (Sage/Foundation/Other Construction Accounting Software), DocuSign, etc.

PROS

Procore will allow all of the projects managed within our company to be managed in a single, universal format which will significantly increase efficiency. Procore also directly connects our office and field teams, including our subcontractors and vendors. Procore offers a lot of training to help get started, and the 24/7 chat support is helpful.

CONS

The cost is a big concern, but you don't buy a backhoe to let it sit and not dig holes. Don't spend the money on something like Procore and make its use "voluntary" within your company. Make its implementation throughout your company a critical item. Select your Company Administrators wisely and give them time to learn and properly set up the software to meet your company's needs. Develop standard operating procedures to help your team members understand how to use the software in line with your company's requirements. Procore isn't one of those things where you can just swipe the card and tell everyone to use it.

Reason for choosing Procore

All the other projects seemed to be missing a major component at some point, whereas Procore covered all the bases. Also, Procore offers unlimited licensing, so we can invite the entire project team to include architects, engineers, subcontractors, and vendors in a single project. After approximately 6 months of using Procore, we have invited 150+ users to different projects. Most of the other platforms came with +/-10 licenses, which barely would have covered our inner office users.

Chaya

Construction, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed February 2019

Procore for Mid-Size General Contractors

The project management tools do allow for strong collaboration on issues and to have a lot of the pieces of a construction project in one place. Perhaps if Procore would have had a more flexible subscription option, and allow for use of the PM tools without paying for the tools we couldn't implement, we would have wanted to continue our subscription longer.

PROS

Strong Project Management capability including Contact Management per job, Submittal & RFIs workflows and approvals with ease of communication on mobile devises. Also, syncing with Microsoft Project schedules is a time-saver, and allows views for updated project schedules in calendars. On a customer support level, I did find the live chat very helpful as well as all the Procore tutorials on the various features. I also greatly valued how documents could be uploaded and the system would recognize the drawing page references and label accordingly when saving.

CONS

Insufficient as a sole source for accounting services, and does not support information transfers in/out of QuickBooks desktop versions (even with support of Procore connectors). Therefore, accounting team needs to duplicate efforts and manually update prime contracts. Additionally, the accounting module does not really communicate with the project management module so challenged to know as a team what stage project is in, and no easy way to get budget forecasts. Also, navigation around the program was not very logical and user-friendly for many staff members. Lastly, when we experienced a big hurdle with the accounting features, it took months to speak to a support representative who could talk through the issues. Perhaps if Procore would have had a more flexible subscription option, and allow for use of the PM tools without paying for the tools we couldn't implement, we would have wanted to continue our subscription longer.

User Profile

Fabrizio

Verified reviewer

Architecture & Planning, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Nice and Easy Construction Project Management Package.

Important project activities tracking system and the aability to manage tasks and workflow the product is reliable.

PROS

Great news to project manager which helps manage multiple projects and also collaborate across all Engineers from different project and helpful documentation solution. Planning and the budgeting functionalities with the platform is amazing and reporting is very smooth.

CONS

Powerful tools and easy learning and manipulation of all the software features and nothing to dislike on this platform.

Brittany

Construction, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

Best Construction Software on the market

Procore is my favorite software to use in construction. It eliminates the need for many other systems that help organize and process submittals and RFI's. It is user friendly on for the GC, subcontractor, owner, architect and engineer.

PROS

Procore does it all! Submittals, RFI's, Schedules, Commitments, Change orders. I highly recommend all construction trades use this for ease on their projects. This software does the work of many softwares and eliminates the need for multiple emails.

CONS

They need to work on integrating existing accounting software's. Many contractors using this system are also using their own accounting system so it is dual entry.

Reasons for switching to Procore

Multiple users over multiple companies have access.

Lee

Construction, 51-200 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Procore with SAGE 300 ERP integration

The cost has been high, but overall the product is serving us well and they continue to work to improve the software. They seem to care about what things need to be fixed to improve the software and will allow beta groups of exiting customers. We have had a positive experience.

PROS

Procore was able to integrate with our accounting software (SAGE 300) to help reduce duplicate entry. Procore has a very good user interface and has been adopted well including in the field. Procore continues to improve the software and integrations to increase the value and usability.

CONS

The cost is higher than we would like. Some of the tools are not fully connected to SAGE yet, so the features are not quite as useful. For example subcontractor invoicing is still being connected.

Reason for choosing Procore

Ease of integrations with existing software and Better user interface including mobile platform.

Reasons for switching to Procore

We were needing a more user friendly and mobile solution for operations.

Tiffany

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Procore - A Great Option for Those That Can Afford It

Procore has given us so many tools at every level in order to organize and track our projects. This is so important for every project and helps everyone stay on the same page.

PROS

I loved how robust Procore was. It had so many features that allowed you to organize and track just about every aspect of every project, no matter how big or small. They have wonderful training videos on how to work each program and how to navigate the platform. I also liked that you could invite your subcontractors to collaborate with you inside of Procore at no additional cost to them. Overall, a really great software program.

CONS

I felt that integration with Quickbooks was a very lengthy process. We had to do several test runs, upload thousands of codes into our system and we were constantly having issues with our server firewall blocking access to the ERP syncing. It was not just an issue in the beginning, but an ongoing issue.

Reason for choosing Procore

More features. Industry Standard. User friendly platform.

Perfect

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Best software ever created

Financially we've improved as the system guides us towards making more efficient decisions and cut unnecessary costs and expenditure

PROS

Great software it is user friendly and allows me to catch up with my backlog in time, its fast its efficient , it is just perfect I love it.

CONS

At times the system has glitches either than that everything is great

Reason for choosing Procore

A friend that referred to me really impressed me by detailing the usefulness of the product and I was sold.

Reasons for switching to Procore

The system was too cumbersome

Joe

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2020

ProCore

Benefit - one solution for our PM activity Con - Reports and documents are not easily customized.

PROS

With it being cloud based, all of our employees can access full project info wherever they are. This includes office, field, clients.

CONS

Reports relevant to our company can't be easily customized. Customer services doesn't always understand our business needs.

Reason for choosing Procore

Best long-term solution to our project management needs.

Reasons for switching to Procore

To provide a better project management software to our employees, clients, subcontractors

User Profile

Emily

Verified reviewer

Business Supplies and Equipment, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Procore increases the chances of project execution

Procore is employed by our field manager, our project manager, and our project manager in day-to-day tasks such as keeping track of things, taking photos, writing specifications, and submitting projects. Our entire institution uses Procore. The business issues it addresses are transformations in submissions in order for our sub-task managers to get more pressing Responses, meaning that the entirety of the work must be completed sooner. He also discussed communication between the field staff and the office to have access to updated images, reports and IFs. As a company, since the Procore program was done, we were able to run more jobs with the same level of help by decreasing the help. We are now able to run more jobs and run more jobs correctly.

PROS

Real-time recording sheet of notes and images allows all staff members to closely observe the work. RFIs can be generated without using the sketch tool with an attachment of visualized images of the sketches, which speeds up the response to RFIs. The sketch tool provides the appropriate and up-to-date images at all times for each of the site and HQ employees to get the project construction correct.

CONS

The predisposition to photograph things after they are already housed in a book. The ability to incorporate an appendix to an existing definition so you can change the text and add new appendices to the specification manual. The paint tool would be more useful if the sketch could be overlaid.

Vendor Response

Hello Emily, Thank you for the wonderful review and all the kind words about Procore! We love hearing from our clients that they are finding even greater efficiency using our software. At Procore, our guiding principle is to improve the lives of everyone in construction, so knowing that our platform is allowing you to complete more jobs with less hassle shows us we are making a difference. We truly appreciate the time you spent to provide this feedback and hope to continue providing that excellent service across all aspects of your work.

Replied June 2023

Kyle

Restaurants, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Best available for Document and Project Management

Overall their customer support team has been great helping us in training and getting up to speed with implementation and helping with custom solutions tailored to our unique business needs.

PROS

Procore is arguable the top document and project management solution in the market. Great cross platform functionality and top customer service.

CONS

A lot to be desired in their bidding/estimating functionality, but they are active in releasing updates and improved functionality so I hope this gets better over time.

Reason for choosing Procore

Overall ProCore offered a better single source resource for the way we were already structured.

Reasons for switching to Procore

We still use smartsheet for alot of our tracking functionality, but the budget, document management, and SAGE linking made this an easy trasition.

Amira

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Ensure the successful management of contracting projects and perfect organization of project data

Procore has provided us with great flexibility in managing the project, and we have eliminated many of the mistakes that we were making previously when preparing the various submission tables in the project. With Procore, you can, with simple steps, filter Shop drawings Logs or RFI's Logs, for example, and know the status of the topic that Looking for it and following it up with other members by sending them notifications. Indeed, it simplifies many procedures and keeps all tasks and project activities under constant follow-up.

PROS

What I like most about Procore is the perfect organization that it provides for all documents, reports, and communications of project members on the cloud, which enables all team members and stakeholders to be kept up-to-date and informed of everything that is going on with the project. I appreciate how providing all project management tools in one place simplifies the procedures and saves a lot of time, as most of the outstanding issues are resolved directly, as all concerned will have knowledge of the matter and will communicate with each other to implement the appropriate solution. I love the reports that are prepared by Procore, as they cover all project management functions and show in a modern format that includes graphs and tables the general status of the project's business and completion percentages and also cover all financial aspects and much more. I appreciate that Procore acts as a database that includes all project correspondence, drawings, reports and material delivery requests, and through several logs that show the dates of submission and response, you can know the status of each request or scheme with ease.

CONS

Procore is ideal for contracting projects, and I don't think there are any negative things or technical problems, as it is connected to the cloud and has an amazing interface, it depends only on the work team and their cooperation by taking advantage of all the wonderful tools available in Procore.

Patricia

Design, 1,001-5,000 employees

Used daily for less than 2 years

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Great Project Collaboration Tool!

Procore is extremely easy to use and learn. The online training videos are brief and well organized to teach what you need to know. We were able to very quickly ramp up our project and start using Procore for our project team and found most of our subcontractors were also interested in seeing Procore in action. Any interactions I have had with customer support or their designers has always been extremely helpful. It's always great to get a call request from the designers related to a suggested change that you put in wanting to make sure that what they are looking to do will meet your expectations or at least how they can better meet your expectations. I love signing into Procore and having the popups telling me what new changes they have implemented overnight, shows they are always growing and improving their product to better meet the needs of their clients.

PROS

Very easy to use and set up the preferences. Document uploads are simple drag and drop functions in most areas. Creating user access templates and controlling or restricting access to certain areas of the platform is very easy. Individuals at all levels throughout the process are fairly easily able to understand what they need to do as it is very intuitive.

CONS

The user access setting need to be customizable at a lower level of detail, I would have rated five stars for Features & Functionality if it weren't for this. I find myself having to give people within the group full Administrative rights to tools in order for them to do what should be a task available at a lower level without full rights to change setup of the tool. If you aren't doing the same or extremely similar projects each and every time, there needs to be a Corporate level for reporting purposes and what they now have as "Company" level would be more the project level for those projects that are almost identical and/or being performed by the same project group. Changes made to the company level affect all the projects underneath that company and many settings are only at the Company level so if your projects aren't VERY similar to each other this may not work out well. In our case, Procore has managed a work around for this but it causes many of the executive dashboard functions to not work right. Limited customization but with a little ingenuity you can figure out ways to make things work.

Anurup

Construction, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

It supervises all functions and organizes project document storage.

The most essential aspect of Procore is that it provided us with an integrated system and procedures that allow us to ensure that all duties, as well as the process of issuing reports and other papers, are completed correctly. It also allowed us to keep track of all documents and reports, as well as their status, to minimize delays in their distribution or disruptions on the job site.

PROS

I appreciate the fact that Procore is one of the best cloud-based construction project management platforms, as its capabilities are tremendous in organizing all functions, storing project data, and providing collaborative capabilities to all project stakeholders, allowing them to track all project details with pinpoint accuracy. I appreciate how easily I can track any task and know its status and details, as well as how easily I can request a report or work delivery from subcontractors. It's nice to have all of the tools we need for reporting and monitoring subcontractor performance in one location, and I particularly appreciate how all project documents are preserved in a specific order so that we can keep track of their progress and easily return to them when needed.

CONS

It takes a lot of effort to use it effectively, and I don't think we'll be able to produce positive outcomes unless we thoroughly train the team and other project partners on how to use all of the tools and collaborate with them. It's worth noting that Procore offers customer assistance and integrated training sessions that help us learn how all of the tools work and how to utilize them effectively.

Brynne

Construction

Used less than 12 months

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed August 2016

Procore - Great Software Program for General Contractors

PROS

There are numerous things I like about Procore. What I like best about Procore would be that it is a great organizational tool. It helps streamline every day tasks, whether it be sending submittals to be approved or simply keeping track of time spent on site. The fact that it helps so much with time management (which is key for project planning) is a crucial aspect of the software which makes me really enjoy it. It makes life easier by keeping record of just about every aspect of a project. It's extremely helpful that Procore keeps track of emails for you in regards to things like submittals. This makes it so there is no confusion about whether or not an email was actually sent or received. The software also allows construction documents to get approved in a more time efficient manner. I love that the architect, or whomever is the approver, can do so online via a credible software instead of just word of mouth, or in an email. It is much more legitimate. In terms of the vendor, they have been great. Their customer service is outstanding. They are readily available to help no matter what time of day it is - which is wonderful. They also provide many tutorials and seminars to help get a deeper understanding of the software and all that it does. Every time I have contacted customer service they have been quick and to the point. I really appreciate this because when I am at work, my time is even more valuable and I have a sense of urgency with everything I do. Being in the construction industry there are always crucial deadlines that are important to make. I don't have time to sit and chat with customer service for hours as they ask me annoying protocol questions that jump around the initial question that I have. So Procore has really been great with that.

CONS

Some of the layout is bothersome. For example, the project directory. The project directory would be better for close out documents if it was organized in a different way. I would love to see procore organize it by division. The software is also rather costly. It is a big expense, though I have found it to be worthwhile.

Laurel

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Great software for managing and organizing multiple projects

Overall Procore has helped with tracking and organizing our various projects, especially as our company continues to grow. We are using the basic tools in Procore, but I look forward to figuring out more ways to improve our productivity and organization as we continue to use the product.

PROS

The software integrates with other software that we have already been using. It helps us keep everything we need in one place and makes it easy to track project progress and subcontractor progress. Our team is also spread out between the office and field with projects all over Southern California and it allows our office team members and project managers to all be on the same page no matter where they are working.

CONS

There are some technical issues that we have experiences with payments accidentally syncing twice. It would be nice if we could manually adjust the PCO and PCCO numbers in case of error to make sure everything matches up, as well as being able to approve the status of PCOs or invoices even if there is another PCO or invoice that is approved after the one that needs adjustment. It would be great if the commitments were separated by the different Prime Contracts they belong to, similar to how the client invoices are organized, instead of having all of the commitments lumped together. Also having to manually set up new billing periods for every project is a little tedious and it would be nice if new billing periods could be created the first day of the new billing period automatically.

Heather

Construction, 51-200 employees

Used daily for less than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2017

ProCore has revolutionized our ability to manage projects across the United States.

I am not sure if this is taking place yet, but universities and trade schools that offer construction management degrees and certifications should absolutely be introducing project management software as part of the curriculum.

PROS

Cloud-based. Great customer support. Willing to do the work and research it takes to develop the tools needed in the field.

CONS

There is soooo much to learn. There is a rather long learning curve, if you've never used programs like this. The thing that would be most helpful to me is if there were not just a video, but an interactive tutorial for the tools procore offers. It would be much easier to learn them if we had to "practice" using them without the risk of screwing up our project or making a bunch of entries that we have to back out because we did it wrong. That is what keeps most of us from utilitizing ProCore to it's full potential. It would also be awesome if we could EASILY see who can see the information being input in to ProCore. I know we set up permissions, but if you have more than a couple of Admins, like we do, those permissions might get changed. It would be nice if we could click on the "configurations" or "settings" in a certain tab and just see a list of people that have access to the tab. Last thing... dammit, we need to be able to set up meeting templates. Our basic template for Owner/Architect meetings, Project Kick off Meeting, and weekly sub meetings NEVER CHANGES. We need meeting templates that can be set up at the company level and added to each project, just like inspections.

Michael

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Versatile Software for construction management

This has solved out issue of blueprint and submittal management, along with procurement and safety meetings. It has centralized our managing of jobs and made our work more efficient and measurable

PROS

Procore has all the tools we need to manage our jobs in one place. There are so many features and tools to fit your exact needs for construction management.

CONS

There is a bit of a learning curve for the app for installers in the field, that took some training however, it was nothing that hindered our production and progress.

Reason for choosing Procore

This fit our company the best

Aaron

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2018

Excellent Project Management Software

PROS

Procore is extremely user friendly. I like how anyone from the most technology-savvy to the least can pick up how to use the software. It puts the whole project in one place, which makes information sharing and management much more efficient. The interface is easy to understand and does not take click memorization to learn how to find what you're looking for. Having mobile inspections and drawings is critical, and the ability to add photos to any tool is extremely beneficial. Their observation module is ideal for quality control, and makes documentation simple and effective.

CONS

The mobile app can be challenging in the fact that it is regularly changed, and not always for the better. It has happened multiple times where features were changed and there is no discernible benefit and it makes the experience worse. It would be helpful if Procore expanded their drawing markup tools to make them a bit more flexible when it comes to posting information to the plans, and Procore needs to simply it's submittal date calculation so that dates can be added during the submittal builder feature and the calculation feature works from any tool.

Pamela

Commercial Real Estate, 1,001-5,000 employees

Used daily for more than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2017

Intuitive and Powerful !

We have been using Procore for over two years, to manage small renovation projects for multiple university projects. We typically have 30 active projects running concurrently, in all phases of construction. With multiple clients (departments), designers, subcontractors, and vendors, it was important to have a construction information management system that was easy to learn and use for many people, without having to pay a seat license for each user. We don't use all of the modules, but the drawing management, submittal, and RFI modules are real time savers. We have also found that Procore makes it very easy to extract and archive project data upon completion of a job.

PROS

Very intuitive interface, plus exceptional tech support via "chat." Very good mobile app allows the architect to answer RFIs right from a cell phone, as easy as responding to an email. This helps gets questions answered quickly. Also, easy to keep up to speed on multiple projects concurrently with dashboards. The automatic e-mail reminders on overdue items help keep the entire team on track.

CONS

The meeting minutes tool is not as intuitive as the rest of the modules, and takes a bit of practice to get used to. Very good documentation once you get through the learning curve.

User Profile

Donnie

Verified reviewer

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Top of the line project management software!

Overall, I have very little to complain about with Procore. Their customer service is top notch and they're providing a top of the class service!

PROS

There is so much to like about Procore. Some of the best things are: their support team, continuous improvement, mobile functionality, and integrations with other software. They have account champions that are required to have quarterly meetings with clients. This pushes us to continue to find new ways to use Procore. There are so many facets that we, as a company, are not used to being included with a project management solution. So it's good to have someone on the inside that will give us honest feedback, run trainings for us as needed, and connect us to the right people to learn more about Procore.

CONS

The continuous improvement can change things that people are used to for a while and thus change best practices without communicating sometimes. It's also very expensive compared to previous legacy project management software. This is to be expected because there's so much more to it than previously.

User Profile

Clarissa

Verified reviewer

Construction, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Absolutely love having all my projects and all the data for each in one place!

PROS

Internet/cloud based - can work from and access project info anywhere! Holds all of my projects, my contacts, and all the data for every project in one easy-to-use program. Everything I need is accessible from home, office, or the field. Posting drawings and linking Documents, RFI's, Submittals, etc. is easy, and immediately updates those links and markups for everyone who needs to see them. I don't have to worry that one of my superintendents or subcontractors is building off of old drawings. We are just starting to learn and set up the financial tools. I can already see the value in the way they work, and can track which subcontractors have and have not submitted change order pricing, or responded to a request for pricing. I love the photo albums. The owners and clients we work with also loving having their job site cameras linked to a project's home page. I'm incredibly impressed with the thoroughness of ProCore - if it's related to construction project management, ProCore has a Tool for it!!!

CONS

It has been very time-consuming to set everything up, and a little difficult to get some of our design teams to buy in to using it. However, with a little training and explanation a lot of them are starting to see the value in ProCore and appreciate the functions it has.

Philip

Architecture & Planning, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2023

A great tool for the construction industry.

Overall, Procore is a great tool for use during the contract administration. The punchlist tools are some of the best in the industry and they are continually pushing to make their services and overall tool better and better.

PROS

I like how clean and clear the information is presented visually on the screen. It works well on mobile devices. There seems to be excellent customer support helping the customers use it to the fullest of its abilities.

CONS

The inability for reviewers to save working files of shop drawings in a reviewer/user only location prior to submitting / uploading the official review/response. Also, I wish the reviewer could upload and utilize custom proprietary shop stamps so reviews can be done completely online.

Justin

Construction, 11-50 employees

Used daily for less than 6 months

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

Procore construction software simplifies management

We signed up with Procore late 2016 in order to simplify the management of a large school project we were about to undertake. Well since then we have added other projects into the system and learned quite a lot and found many useful functions of the Procore system. Our office starts uploads the job files and drawings, our site managers and supervisors and sees what's going on, work on the schedule, check and mark up drawings if needed including making RFI's on site and dealing with them then and there. Everyone involved within the project can see what's happening and be informed of the progress, issues can be raised and dealt with quickly and efficiently and we can also carry out site inspections and record meeting notes within procure. Our office managers can follow budget tracking for a particular project, check costs and any variations, look at what cost variations relate to and how they impact the overall job. It basically takes all the smaller tools and a variety of different methods and integrates them into one package that's easy for everyone to use. Even our clients have a simple way to see what's going on with the project and photos of the progress.

PROS

It's easy to use (even for our not so technically minded staff) and the information can be accessed virtually anywhere with office staff entering information via the web and site managers through the iPad app. One of the biggest features is the control of drawings and document management, this ensures our site managers always have the latest information, avoids any confusion and streamlines any markups and RFI's.

CONS

Whilst the iPad app is good I believe it can be a lot better. We use Ipad Pro devices and there is a lot of screen real estate that can be taken advantage of with this app. We look forward to a revised iPad pro app that fully takes advantage of the system.

Jerri

Construction, 11-50 employees

Used less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2018

Procore makes my job easier!

From time to time, it seems like the Live Chat is outsourced to another country. For a few months in the summer, I was sent online links to solve my problem. 10 times out of 10, they were pages I had visited BEFORE I started the Live Chat. When I get a "link" as a solution, I often will end the chat immediately and start over, hoping to get a different rep. OR I'll pick up the phone and call in order to talk to a live person. I hope Procore is not outsourcing... It doesn't work well.

PROS

For ease of use, it's the videos, online message boards, live chat that make it doable. For features - again it's ease of use, the many tabs which to choose from, budget items, the fact it syncs with Sage accounting, the document control.

CONS

The directory - adding existing contacts to other companies is very tricky, often un-doable if the e-mail is the same. So is deactivating them from the project/company. The Inspection tab - creating the pas/fail option to templates takes more time than it should. The Observation tab is more like the Inspection, less like a real observation of an area. I'd like to be able to enter several items from a one report, not create new observations for each individual cost code. The budget tool - once it's locked, it's locked! Requires a call to Procore. Interagting new software. My company switche from Quickbooks to Sage. Procore suppor was an integral part of the intergration. There was a delay on the Procore side. We are still waiting for Procore to finish their end of the "bargin". It's pricey!

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