Helpful for solving the problem of room availability in a corporate office with multiple shared meeting spaces.

A little confusing to use the hover feature to book the space separate from the calendar elsewhere on the page.

Management of shared meeting spaces in a large office. Integration with gmail for simple room reservations.

We just moved into new office and one of the main problems of our users is to find the new meeting rooms.

The UI is particularly clean and generally enjoy using the product as a result, over typical legacy booking software.

User adoption is fairly straight forward as well. We use Apple IPad mini's for our enviroment and the units pair with mounts from a third party look great outside of the rooms.

Luckily,  I don't pay for this software, but if I did, I'd dislike the price.

It has helped saved time (and with it money) by providing the tools need to book and manage these shared spaces. No more headaches with dueling meeting requests and 'room squatters.

The team also finds it super user friendly when signing up for desks.

We use it in the whole organization. Robin helps us to find a flexible and powerful solution for room booking and management on the go.

Its easy to use, and all of our staff have adopted it without issues. Their customer service is great.

If I forget to check in when I get to the room, it will cancel out my reservation.

The ease and set up of the platform is very easy. Room setup and configuration again are very ease of use and not technical.

Great branding/customization to give it a unique look/feel for office space. Easy to understand and use from a booking perspective.

Easy to integrate with the most popular calendaring platforms - Outlook, Google, etc. Now Robin is iterating and adding interesting space management features to compliment their desk booking module.

I am pleased with the over 2+ years or more that we have been using the platform. It has caused significant improvement of reserving rooms/spaces with our offices.

Easy to understand pricing with lot so of great features at entry level. Ability to use Android tablets and Ipads.

Robin has been great for reducing help desk calls too. People can see everything they need to know about the room right on the display.

Robin is such an effective tool in our industry and seamlessly integrates our shared coworking space to ensure bookings are smooth, consistent, and accurate.

Failing to check in for a meeting releases the room too quickly. Separated employees still have recurring meeting reservations tying up rooms.

As an active user of meeting spaces in the office, having them organised and administered through Robin has been a delight.

The ease of use when using Robin is the best part. We use it to book desks within our office due to the pandemic, and it has been a great asset.

I work at a smaller company and sometimes booking conferences room can be a pain.

I've experienced no notable functions or features of Robin that I dislike.

We used the data gathered from Robin to make informed decisions on how many rooms and what size to build to better serve our employees.

Really easy to use, and therefore easy to get usage across the business.

Robin Powered is a great tool to help manage the chaos of an open work space and helps augment other technologies in meeting and collab spaces.

Robin provided great functionality to make desk reservation and helps finding the designated seats for particular teams in office.

Robin has the general best look and feel of all the apps we tried. Zoom, Teem, everything felt just emotionless, but Robin is really fun to use.

I like this software mostly because it is integrated with google calendar.

Overall it's been a good experience. There have been a couple of times where some glitches happened, but their support team is FANTASTIC.

We feel we get excellent value for money with this product.

In addition, it is possible to retrieve the correct data from TOPdesk. Furthermore, the TOPdesk developers are continuously working on improving the product.

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

No drag and drop for adding files to incidents.

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process.

Form designer is a bit limited and the advanced custom form development tool is difficult to use. A couple of elements of the product still need to be administered via an external tool.

TOPdesk is very easy to use. The software is full of useful functionalities.

Everything you need voor your incident, change and problem processes.

This prompted our work to be postponed for a couple of weeks. Months after, we sometimes have stimuli that just don't work well.

Changes are therefore made in no time. You also have the option to generate reports.

Wise to ask for a demo to help you decide, which is the best for your requirements.

Finally, I love the fact that the search feature is very dynamic and very fast which enables analysts to search very quick for a ticket.

The restriction to just 2 levels of an item. E.g. Main and Sub Category, Branch and Sub Branch.

TOPdesk has been a great asset enabling us to improve our customer service.

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

The creation of tickets and the overal feel of topdesk isn't too difficult. Also the automatic importing of mails is a nice feature.

It helps businesses offer the best services to their consumers.

The worst part about topdesk, is learning how to use it.

Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks.

The User Interface with both self-service terminals and the manager portals is new, and we also like how recommended information articles appear instantly when an event happens.

One weakness, developing workflow-based email prompts is very complicated and time taking. Our implementation representative also had a rough time setting it up the trigger points to deal with.

This was a very big jump from our previous Service Desk management tool. It is very fast, has many features, is easy to use and has many different escalation routes.

The API provides an easy way for bulk updates to items in TopDesk to be applied.

It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive.

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

This has been a great innovation and development. Great customer support, which is really important.

From 1st visit to build to launch everything was so professional. Everyone I spoke to was an excellent ambassador for the company.

Easy to use and gets you a clear overview over support cases.

No 24hr clock when regional setting is set to GMT.

The deadline function is also super helpful as it allows you to see when something needs to be seen to urgently.

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

US Dollar

Best for mid-market and enterprise companies, Robin Powered is a cloud-based scheduling solution that caters to businesses across various industries such as real estate, consumer electronics, marketing, advertising, finance, information technology and at the mid-market and enterprise level. Key features include automated scheduling, group scheduling, room booking management and multi-location support.

Robin Powered features "Space Management" functionality that provides users with real-time office maps and workplace analytics. Users can also set up digitals signage for meeting rooms in various devices that include tablets and televisions.


Additionally, Robin Powered features resource utilization reporting, attendee management and online booking functionalities. The solution offers mobile applications for iOS and Android devices and supports integration with various third-party applications such as G Suite, Office 365 and Exchange.


Services are offered on a monthly subscription basis that includes support via phone, email and online live chat.



LongDescription

Real Time Analytics

User Management

Real-time Scheduling

Mobile Alerts

Customizable Reports

Access Controls/Permissions

Equipment Management

Employee Directory

SSL Security

Space Management

Single Sign On

Group Scheduling

Reservations Management

Resource Management

Calendar Management

Room Booking

Occupancy Management

Assignment Management

Scheduling

Data Import/Export

Multi-Location

Floor Plans & Maps

Availability Indicator

Booking Management

For Retail

Mobile Access

Fixed Asset Management

Meeting Room Booking

Capacity Management

Room Availability Schedule

Vendor Management

Maintenance Management

Resource Scheduling

Utilization Reporting

Role-Based Permissions

Event Scheduling

Space Reservation

Internal Meetings

Real-Time Updates

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Attendee Management

Automated Scheduling

Availability Management

Visitor Management

Calendar Sync

Digital Signage

Customizable Branding

Asset Lifecycle Management

Facility Scheduling

Reporting/Analytics

Usage Tracking/Analytics

Commercial Properties

Room Scheduling

Employee Scheduling

Drag & Drop

Tagging

Third-Party Integrations

Microsoft Outlook Integration

For Offices

Search/Filter

Desk Reservation

Desk Availability Schedule

Communication Management

Contact Management

Visitor Tracking

Forecasting

Collaboration Tools

Reporting/Project Tracking

Task Management

Customer Database

Self Service Portal

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Starting at $399/month. Included features: end-to-end desk and room management, in-office scheduling, wayfinding and announcements, essential workplace analytics and occupancy data, and 24/7 email and chat support. Ad-ons: visitor management, advanced analytics, priority support, and advanced authentication and security integrations.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Robin

Live Online

Webinars

Documentation

Videos

Making service happen with TOPdesk
TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen.  
TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. 

Taming service desk chaos
As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. 
With TOPdesk's features, your IT service desk staff can: 
- Keep track of assets within your organization
- Prioritize incoming tickets, and assign tasks automatically based on operator capacity 
- Increase transparency around ticket status
- Stay on top of your team's workload with customizable reports and dashboards
- Capture and share critical knowledge within the service desk and with end users
What's more, the Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. 

Breaking silos and improving collaboration
With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience.   

What will TOPdesk help you achieve? 
Improving your service delivery step by step, your service desk will:
-Stop firefighting and regain control of your ever-increasing workload.
-Improve communication and transparency with end users. 
-Be noticed and appreciated for your on-time, consistently great services. 
-Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive.   

What makes TOPdesk's implementation and product support unique?
TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization.
With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. 
Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help.  
With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers,    here to share tips and tricks for service improvements, so you can continue to learn and grow. 
TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. 



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