SMS by Keytech is an on-premise security management system suitable for all industries. It can be deployed across multiple sites and offers features such as digital visitor screening logs, a key registry, time and attendance features, parking management and a message broadcast function.

The visitor screening feature allows security and front-desk personnel to check in visitors, collect their information and store information in a database for future visits. Visitors can also be pre-approved, and the system generates alerts for users if information appears to be inaccurate.

The occupy/vacate module keeps track of tenants and their tenancy documents. It helps users plan tenant moves into and out of spaces and establish evacuation plans. The key register feature keeps track of which keys have been issued to tenants and generates alerts for overdue keys.

Monthly and yearly subscription pricing is available. Support is offered via email and over the phone.



19 Reviews of SMS by Keytech

Overall rating

5.0 / 5 stars

Showing 1 - 19 of 19 reviews

August 2018

Nicole from Prince William County Public Schools

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

3 of 5

August 2018

Mixed Feelings

Pros

I appreciate SMS for its ability to house students' information in an organized manner.

Cons

As an educator, I work at multiple schools. The limits of the program only allows me to access one school's data, thus i rely on others to allow me access.

July 2018

Jessica from Rancho Pacific Electric

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

User friendly and endless amounts of support when needed!

Reports at a glance, organized customer database. Uniform procedure for all staff

Pros

The support team is amazing. Most time when you run into an issue troubl shooting or an automated system is your only line of support. With Mikal their support staff is accessible. They are polite and friendly and always get to the root of my issue in minutes. The program can be customized for the clients needs which was very helpful for me as a user. No wasted work.

Cons

My only suggestion would be updating the user interface. its looks is a bit bland or old i should say but its functions are anything but

Response from MIKAL of Keytech Security Solutions

Replied July 2018

Thank you Jessica! We appreciate your input. Be sure to check out our all new MIKAL SEVEN that has just released. All new JAVA based GUI interface. Give us a call at 513-528-5100 for a quick run through. Thank you. Fred and your MIKAL Support Team

January 2018

mary from Revelations Salon and Spa

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great always have a solution

Pros

Support is wonderful always patient and calm I love they attach and see the problem instead of us trying to explain

Cons

Switching screens is awful
no spell check.
Wrap around in letters is a pain when typing and can not change font

December 2017

kitty from impressions

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2017

I've been with Mikal since the beginning

Pros

As a long-time user, I can't actually compare it to anything else but I think it's pretty easy to use

Cons

I would like to be able to print to screen on some reports and better help menu example; being able to type in what is a turn or what is min-max etc

December 2017

Steven from Paragon Salons, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Been an outstanding benefit to our business!

Pros

Support behind it. Orientation and growth of the product features to keep pace with the ever changing business we are in.

Cons

.

June 2017

Ibi from Ibi David Salon & Spa

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Very professional and always ready to help.

Pros

It's easy to navigate! Employees really like to use the one in the dispensary to troubleshoot there schedule and add/check color formulas. Not many software offers that option.

Cons

Only thing is missing is the clients feedback/review option. Demandforce does it for us now, I would really like to eliminate Demandforce if they would provide us that option.

June 2017

Miranda from GSV Salon & Spa

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Easy, efficient & customized salon software gives me freedom to focus on more important tasks.

Pros

Mikal does everything I need, even things I didn't know I needed and now can't imagine being without. It 's fairly straightforward to train new team members on, the support with the software is insurmountable. The software is tailor-fit to my specific preferences and the company is incredibly responsive to the ever changing needs of the industry.

Cons

I do wish I had a detailed user manual to refer to when support is not available. Sometimes I just can't remember where to find or how to run that one pesky report and etc. A list of what error codes are and trouble shooting for each one-the help buttons/option do not offer much information at all. Multi-screen use especially during reports would save some serious time and frustration.

May 2017

Kathy from The Day Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

We have used Mikal for decades. They are always making a good product even better!

Pros

Every time we train a New Spa Employee. That has used other software. They cant'
believe how easy Mikal is to use. And how many useful tools it has for them to be more
efficient with there work.
Incredible support when we have issues or things that need resolved!

May 2017

phil from PJ holding

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

excellent idea

Pros

can not be manipulating, paper free, enhanced the standard of our security, accessible via web and comprehensive reporting

Cons

I really like everything about this software, I can't think of anything on this software not necasaary

May 2017

Linda from Natural Balance

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

I have been using Mikal for 18 years. It has met many of the customized needs of my company.

Pros

Mikal is comprehensive, customizable and loaded with many features. Customer service includes marketing as well as technical support. It is suitable for non-salon, wellness-oriented companies such as my establishment. Mikal will build and create custom features upon request. The staff is very knowledgeable and reliable. Mikal conducts regular educational, hands-on events, both locally and off-site, for the benefit of its users.

Cons

The software is not as user-friendly as other, simpler appointment book and point of sales programs. It does require extra effort to learn because there are so many variable features. That said, one need only learn the features that you will be using, thereby making it simpler to learn. Mikal is not currently cloud-based optional and therefore not as up to date with the latest technological features available with other programs.

January 2017

Wendy from Changes Salon, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Excellent!

We love everything about Mikal! Reporting, pos, online booking, employee mobile access, marketing, and so much more! Their support is number one in our industry!

Response from MIKAL of Keytech Security Solutions

Replied January 2017

Thank you Wendy! We appreciate your long term support for MIKAL. It has been a pleasure working with you and watching your growth and development! Fred CEO MIKAL

July 2016

Louay from Prime Association Management

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Great way to communicate!

Really efficient platform to communicate to our employees. Great for managing occupants and daily visitors. We find it exceptionally interactive and easy to use. Great product overall.

Pros

The ease of use interface, consistency in tracking individuals and its online web-access.

Cons

Slight integration difficulty at first with our technology, however the support team sorted it out quickly.

November 2014

Polly from Hair It Is Salon and Spa

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

owner

I have been using Mikal software for many years. It does everything I need to run a very busy salon. It makes evaluations so easy . Makes inventory correct and easy to order. The point of sale makes it easy to you balance and mays payroll correct every night .There are so many reports . You can set it up anyway you want. I can remote from anywhere I want also. As you see I like the system. The support is great. They can walk you thru anything.

November 2014

Erin from Moutons salon

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

Great salon software

I have used Mikal exclusively for 7 years, and ease of use gets better and better with each upgrade. I was able to pick it up quickly in the beginning. Their tech support/customer service people are very knowledgeable and friendly.

Response from MIKAL of Keytech Security Solutions

Replied January 2017

Hi Erin Wait till you see MIKAL SEVEN. Easier and even faster. JAVA based and elegant too! Fred MIKAL

November 2014

James from Shear Unity Salon and Spa

Review Source: Capterra


November 2014

Mikal Salon Management

One of the easiest to set up and daily operations are a breeze. One of the best software's in the industry for tracking clients sales, information, chemical information. Integrates seamlessly with Demand Force and X-Charge for increased online booking presence and Credit Card and X-Check processing. Wonderful, professional company that is always listening to us in the field as to what is needed in the next generation update.

Response from MIKAL of Keytech Security Solutions

Replied January 2017

Thank you Jim. Your business continues to prosper and grow. What a great team you have. Keep it up! Fred and your MIKAL Team

November 2014

Kenneth from Perfections Salon

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

November 2014

Mikal

We have use their software for over 21 years can't imagine ever being without it

Response from MIKAL of Keytech Security Solutions

Replied January 2017

Thank you Jill and Kenneth. Like you we believe in long term relationships and will work hard to keep you satisfied. MIKAL Fred and your MIKAL Team

November 2014

Wendy from Changes Salon, Inc.

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

November 2014

Mikal an amazing company!

Mikal continues to impress. They are constantly growing and keeping the software up to date with the ever increasing demand from clients. They offer features like online booking, demand force integration, and our employees can book their guests from anywhere using their smartphones. I am able to run my business more effectively because of how the system keeps track of all inventory, guest buying habits, and employee sales. The reports generated by Mikal help me make important decisions on a daily, weekly, monthly, and yearly basis.

November 2014

heinz from paule attar inc

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

November 2014

long term satisfaction with SMS

SMS soft ware addresses every scenario we possibly can dream of 6 day a week, real time, tech consultant access Never a problem in 20 years being a client of the Mikal Coproration

September 2009

rodger from raj associates

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2009

great software

great software, must buy for everyone

Pros

great software

Cons

none, great software