Dematic Sprocket is a cloud-based enterprise asset management (EAM) solution that caters to businesses of all sizes across various industry verticals. Users can range from a single facility site to a multi-facility deployment spread across a large geographic area.

Industries served include manufacturing, distribution, property management, energy/solar, healthcare, aviation, government/defense, financial and retail. Dematic Sprocket EAM is comprised of various modules including work management, preventive and predictive maintenance, inventory control, inspections, capital asset management, fleet management, reporting and analytics and Sprocket Mobile.

Other key features include an application programming interface (API) for integrations with existing SCADA, ERP and .NET solutions and a customer facing portal for work requests.

Dematic Sprocket offers support via email, phone, online product tutorials and through an online knowledge base.



18 Reviews of Sprocket CMMS

Overall rating

4.5 / 5 stars

Showing 1 - 18 of 18 reviews

September 2018

Josh from Textron Aviation

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Dematic Sprocket - Flexible and capable

The team was easy to work with and open to making adjustments to the software

Pros

It's ease of use and ability to customize.

Cons

Off the shelf the software didn't include all of the functionality that we required.

September 2018

James from South Dakota Human Service Center

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

SDHSC Sprocket Review

Tracking labor and material by rooms, areas and by projects. I had them tweak the Detail Invoice Report to add totals to the report.

Pros

Their tech. support. They have helped in creating various reports. I have never had long waits on the phone to their tech. support.

Cons

One feature I would like to see is fractions with liquids. For example paint; the painter might only use half a gallon on paint. I have to charge the job with a full gallon. That throws of inventory.

September 2018

Brian from Adams Communication & Engineering Technology (ACET, Inc.)

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Fully customized Property Accountability Tool that gets the job done!

Would not hesitate to use Sprocket again on future work.

Pros

Sprocket can be fully customized to meet the needs of a variety of programs. We use it heavily to track property on two different Government programs where the property is located in multiple theaters of operation. We've been very successful with it.

Cons

The end user can do a lot of the customization but I've had to rely on Dematic support for some of the more complex jobs.

September 2018

LEANA from CITY OF BOULDER

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

4 of 5

September 2018

feedback

it was great at first, then the customer service went downhill.

Pros

I love the software. There are many features we don't know how to use, but are probably very useful.

Cons

Customer Service went downhill after they were purchased by a new company.

September 2018

Parker from Marlake Consulting LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Sprocket Review

We lost a contract for service (HVAC) due to a lack of documented time and material. Dematic Sprocket has provided the tool for recording technician time and material costs. The overall experience has been excellent for me as administrator. I am able to document and record data required by the customer .

Pros

Ease of use. Even if I had a problem I could not resolve, customer support always assisted in a timely manner.

Cons

Exporting reports to Microsoft Excel creates comma separated values for reports with more than 10,000 line items. I have to divide the report using dates for the report in order for the report to export correctly. Then I have 2 or more reports to consolidate.

September 2018

Clark from CMMS Solutions LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

September 2018

Sprocket CMMS Review

Dematic is very accommodating of client input for purpose of enhancing their product. Their implementation team struggles to meet client "go live" deadlines. Turn-around resolution for customer support tickets is typically more than a week, and sometimes as many as 2-3 months.

Pros

The combination of user groups and dispatch actions allow for versatile configurability, making it an extremely easy product to use for end-users.
The import tool is great for mass loading of various database tables like equipment, locations, and requests.

Cons

Creating PM schedules is a tedious process at best. There is no apparent way to import a large group of PM schedules.
Mobile app has add no upgrades for over a year. This has meant no fixes to known bugs nor addition of enhancements.

September 2018

David from Lake Pointe Property Management

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

RiverPark Dematic Review

We are able to keep good records an the way work orders are being handled and keeping a good time stamp

Pros

The ease of use, I found the APP very easy to manipulate and user friendly. I like the way you can pull up WOs and add time, pictures, documents and notes to close out a work order. It easy to go from one work order to another and it has a history so you can easily go back and forth through work orders.

Cons

Sometimes the certificates run out on the APP and can cause some problems but for the most part it runs pretty smooth

September 2018

Ryan from Leidos

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

ILS Tool

Very pleasurable to work with a team that can take our ideas and bring them to reality within the tool!

Pros

The ability to manipulate the fields and add/remove different data points.

Cons

Work flow process can be clunky at times.

September 2018

David from Brigham Young University

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Very Satisfied Customer for 14+ Years!

Sprocket meets our needs very well. We are particularly happy with how it organizes our maintenance workflow by auto-dispatching service requests to the appropriate technicians. We love how it automatically notifies customers and management by email as the status of work orders change and when they are completed. We are pleased with the way Sprocket emails detailed billing statements to our customers each months and downloads financial information into our accounting software. We absolutely love Sprocket!

Pros

It has a very robust preventive maintenance module, and a strong PM program is the key to success in any facilities department. I also like to auto-email functionality for any type of report or system activity you want. This make me a much more informed and effective manager.

Cons

I don't have any complaints about Sprocket currently. It seems that whenever a problem or glitch arises, the Sprocket team addresses it immediately. We meet with our Sprocket representative in a weekly online meeting, and he resolves most of our concerns right in the meeting.

September 2018

James from Saint-Gobain

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Sprocket Review

Pros

Ease of use
User friendly interface
Ability to add users

Cons

Initial training was more involved than initially thought

September 2018

Roger from Salt Lake Community College

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Dematic Sprocket the best experience with CMMS software

We have been with Sprocket for 13 years almost since the day Sprocket was created. We have had ups and downs over the years with technicians, software updates and upgrades but the past 8 years have been the best experience we have had with technical response, accessibility of Sprocket, willingness to help with programming changes such as Sprocket/Banner payroll integration, Project Management modules, inspection creation and processes all help to make our organization more efficient.

Pros

Ease of use: Sprocket is straight forward and easy to use as work orders are created by filling out a few short fields and by adding email addresses the contact is notified when work orders are opened, status changes, and closed. Preventive maintenance schedules are created quickly and scheduling PM's are an easy step by step process including equipment numbers, location and data tracking along with costs.

Sprocket customers support is second to none and technicians answer calls and address needs immediately and are very helpful when programming changes are required by the customer. You can talk to a programmer, if needed, on your first call.

Sprocket software and technical support costs are very reasonable compared with most CMMS programs.

Cons

I can't honestly say there are things I don't like about Sprocket as it works very well for our needs. I would like to see the reporting system a little easier to use but Dematic Sprocket creates most of our reports so the point is almost moot but time could be saved if we were more comfortable with creating reports.

September 2018

Tom from Notions Marketing

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Sprocket Improved the department

Tech's performance has increased now that they have visibility to see where their hours are going. Leadership has been able to increase production and see where we need to add or remove Tech's based on workload projection. Equipment is operating better now that there is better record keeping

Pros

Sprocket gives visibility to the work load in real time. It gives you numbers that you are able to plan/forecast off of. It gives the Tech's visibility to their performance. You are able tweak the program yourself to how you want it to operate.

Cons

Lots of different screens and terminology to get used to at first.

September 2018

Cory from Utah Valley University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Dematic Sprocket is a great product

Pros

It does everything that we want it to. Lots of features.

Cons

The mobile version could use some work. It would be nice if it was available in the Playstore.

June 2018

Deshon from Quick Solar Systems Inc,

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Easy to transfer jobs from one person to the next in the office

The Ease of moving jobs along all from your computer without having to check up on projects you know exactly where they are

Pros

I love the ease it creates for moving current jobs and projects along knowing exactly where we are in the process

Cons

Sometimes the communicating isn't very clear and things get lost in translation sometimes glitching

March 2015

Sam from Tesla Motors


Ease-of-use

5 of 5

Functionality

5 of 5

March 2015

Outstanding implementation and support of Sprocket CMMS

Pros

The support and implementation was incredibly good. Exceeded our expectations. Ability to integrate with our SCADA system. The team is very knowledgeable and willing to share their knowledge. Their honesty in capabilities and implementation was critical to me, so I could set expectations with my owners and staff.

Cons

Not much. I would have to make something up. If anything, I would like to have a local person for support, but the fact that we do not have a local person has not had a negative impact.

January 2012

Tony from Taubman Company


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2012

We are a very large facility encompassing two full city blocks and we have over 1,100 pieces of equipment that we service and maintain; with a small staff it was vital that we work as efficiently as possible. We based our decision to use Sprocket from our previous history using another PM software system; we knew what we were looking for in a PM software system and “ease of use” and flexibility were top priorities. Implementation of Sprocket went smoothly using customized templates provided by Sprocket for data collection, preventive maintenance procedures and inventory tracking made launching Sprocket quick and easy. We originally choose Sprocket because we liked that it was “user-friendly” and versatile, the companies customer support have convinced us we made the right choice. The Sprocket implementation support team and staff members are always available. They have provided expert guidance in setting up and managing our equipment database, preventive maintenance procedures, and inventory tracking. The Sprocket PM system, start-up team, and support staff has exceeded our expectations in every way.

January 2012

Dick from Bridgewater Retirement Community


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2012

Bridgewater Retirement Community implemented Sprocket starting in June 2009, and while we have not completely implemented the system in our nursing home, doing so in Bridgewater Village, our independent living community, has proven to be quite helpful. Being able to bring up the data by address or resident name has been useful a number of times. Many reports are available. We have yet to make extensive use of the reporting features. This is the first CMMS we have used. Implementation and training of our staff is ongoing. Many of our staff can close their own work orders and more will be trained in the near future. With a day or two of training and assistance, the staff appears to be able to do the entry that is required. The procedure is generally easily learned and becomes easier as staff begins to do their own entry. The people at Upturn Solutions, the developer of Sprocket, have been very helpful whenever we have needed assistance. Just last week we had an issue and received immediate help. The ability to look at the cumulative data in a matter of seconds is outstanding. Our experience with Sprocket has been good. The software has many features that we will develop in the future as time and needs develop. I always feel like part of the family when I am speaking to the technicians. It is a good company and a good platform to be using at this time.

January 2012

David from Auxiliary Maintenance - BYU


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2012

We absolutely love Sprocket! We have been using it since 2005, and it has met our needs very nicely. It is easy to navigate and manage maintenance requests. We especially like the preventive maintenance module. Our PM program has improved dramatically as a result of using Sprocket, and the number of emergency repairs has decreased accordingly. The technical support staff for Sprocket is quick to respond and eager to resolve our concerns as they arise. We are very pleased with the situation.