TOPdesk

RATING:

4.4

(88)

About TOPdesk

Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen. TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. Taming service desk chaos As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. ...

Awards and Recognition

FrontRunner 2020
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TOPdesk Pricing

Starting price: 

$66.00 per month

Free trial: 

Available

Free version: 

Not Available

TOPdesk plan board
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TOPdesk Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TOPdesk

1 - 5 of 88 Reviews

User Profile

Jon

Verified reviewer

Higher Education, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

From early engagement to beyond our successful full implementation, a thoroughly positive experience

It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

PROS

Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

CONS

Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Vendor Response

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

Replied October 2020

Rene

Accounting, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easy to manage

So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response.

PROS

It is easy to make your own environement.

CONS

Nothing really! We are very happy with the use of the modules we use.

Reason for choosing TOPdesk

It suits the best for our organization. Test users were very satisfied.

Vendor Response

Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing! Best, Team TOPdesk

Replied December 2023

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed July 2023

Not so good experience with the product

Very bad experience from day one when it had to be integrated and subsequent bad experience with the support. Have given up contacting them.

PROS

That we should not have a server standing with ourselves

CONS

Don't feel there is any support whatsoever for the product. You have to constantly update your browser or close and open your browser as it times out all the time. It is difficult to set up the system the way you would like it to. Not easy to find your way around the system.

Reasons for switching to TOPdesk

Couldn't upgrade the old product any more

Vendor Response

Hello, Thank you for sharing your experience. We're truly saddened to hear about the difficulties you've encountered with our product. Your feedback is valuable, and we're working to improve support and system usability. We would like to get in contact to address your concerns and find a solution. Your input will help us enhance our services moving forward. Kind regards, Team TOPdesk

Replied August 2023

Sandra

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Worth a try and certainly a look

PROS

Easy to use and implement. Easy to get support

CONS

At the moment I really could not say that

Reasons for switching to TOPdesk

Too expensive and not user friendly enough

Vendor Response

Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us.

Replied December 2023

Marcel

Government Administration, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great tooling for service and support

As an Topdesk administrator, I can focus on working on solution instead of solving application issues. It is a great standard product with customization options.

PROS

Easy to use service management tool. The self service portal is easy to use for end users. Incidents and requests are submitted easily and are assigned to the right operator or operator group. Easy to maintain

CONS

Because our current installment is 'on premise', we don't have access to the latest features that are available in the cloud/saas version.

Vendor Response

Hi Marcel, thank you for your kind words. Great to read you appreciate that TOPdesk is so easy to use and that it helps you to work on solutions. We strive to make the gap between the latest SaaS version and the on premise version smaller in the future. Best, Team TOPdesk

Replied December 2023