Trackplan Software

4.80 / 5 (20)

About Trackplan


Trackplan is a cloud-based computer-aided facility management (CAFM) solution designed for businesses of all sizes. It offers job management, scheduling, planned maintenance and compliance management, site and asset management, electronic forms (inspections and risk assessments), contractor management, job requests and budgeting.

Trackplan allows users to assign and schedule tasks through a drag-and-drop interface on an online calendar. Advanced contractor management is available through an online and offline mobile app (Android and iOS devices) for contractors and engineers. Multiple electronic forms for inspections, risk assessments and site surveys can be created and sent to engineers and users can monitor the results.

Contract, budgeting and costing tools let users estimate costs and plan budgets for specific time periods and jobs. Users can also compare actual costs against budget projections. Project management tools allows users to break more complex jobs into sub-tasks, assign them to team members and track task progress using a real-time dashboard.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

20 Reviews of Trackplan

Average User Ratings

Overall

4.80 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

4 stars

(4)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 20 reviews

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October 2016

Tom from Moorpark golf club

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Maintenance management made to measure

As a maintenance manager I have to juggle the paperwork alongside doing the "proper" work of repairing everything everyone else brakes. Track plan consolidates the paperwork side of things for me. Everything under one roof means I don't loose time trying to find elusive bits of paper with a phone number scribbled in the margin, or continually refer between different programs and applications. All the information I need to run a job is in one place. Track plan is as useful as you want to make it. If you put the time into the initial data entry of your assets, resources and planned jobs you can quickly establish a comprehensive overview of the yearly work schedule. If like me your a bit of a digital dinosaur then things have to be easy to use and visually easy to read, this is where job diary aspect of this app comes into its own as it easily lets me record work quickly, either planned, or for the majority of the time as it happens. The flexibility of being out on a job and being able to do the paper work as it happens saves me from a pileup at the end of the day. You can also assign costs and use it to manage your budget, again the more you add in the more you can use it to better forecast (as much as you ever can in maintenance) the budget. This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time. Job done!

Pros

Easy to use interface

Cons

No complaints

November 2017

Josh from Moor Park Golf Club

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Fantastic bit of software and super easy to use.

Its made our lives a lot easy to stay on top of all our jobs we have at the mansion.

Pros

How easy it is to use and how it makes arranging jobs easy to track and stay on top of. Helpful to see what jobs come up often.

Cons

Would be nice to have an overview of the entirety of the year rather than going through month by month.

Response from Trackplan Software of Trackplan

Replied November 2017

Thanks Josh. Much appreciated. Of course you can review the year's PPM work on the Trackplan Gantt style timeline report. For the reactive job calendar we will be introducing the ability to move jobs easily between months by flagging it as unscheduled and then dropping it into another month. Coming Soon!

February 2018

Simon from Roehampton Club

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Very easy to use platform which provides an facilities management system

Better communication across departments and tool to manange the maintenance department

Pros

It allows good communication across a number of different departments, with email updates when job status changes

Cons

More training on new updates or features with demonstrations on how to maximize the use of the programme

Response from Trackplan Software of Trackplan

Replied February 2018

Thanks for the feedback Simon. We now publish improvements and new features on our main website trackplanfm.com on "Recent Updates and Coming Soon" in the products menu, which complements our online help guide. Also always happy to give an online training / demo session to highlight areas of the software you could be using. Mark

November 2017

David from Awen Cultural Trust

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

A great product for professional facilities management, continually updated and excellent support

Pros

The programme site layout is easy to use, the programme has always been accessible - sits on the cloud and there are great links between the fields which generate relevant information. Good value for money

Cons

I find it difficult to find negatives that are worth mentioning. Although such programmes do not generally link directly with financial programme software / systems, perhaps this could be rectified in the future

Response from Trackplan Software of Trackplan

Replied November 2017

Thanks David for the review. The finance / costing / budgeting side of Trackplan is pretty strong now. The one thing missing, as you say, is integrating costs into accounts systems such as Sage and Quickbooks. Its on the radar and roadmap!

May 2017

Ben from Titan Property Developments Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Very easy-to-work-with product and company and provided a tool that will greatly assist our business

Trackplan have listened and recorded my specific requirements. Then they established and deployed a comprehensive, centralised snagging system that I am using across a portfolio of construction schemes prior to sale. Now, therefore, I have auditable records (including photographs and location specific descriptors) with defined users that I can use to manage the contractor(s) and ensure that works are completed to the right quality and in accordance with the construction contract. A further benefit is that the same software also is capable of assisting me with handing over individual or multiple properties to discrete final users (property purchasers) with confidence and clarity about the actual condition and status of the property when it has transferred ownership.

Pros

Quickly adapted their core software offering to meet our specific snagging needs as a property developer in the UK. Trackplan has been very responsive to requests for changing our user requirements and maintained scheduled dates for software upgrades that have always achieved my expectations.

November 2016

Ultan from Limerick Institute of Technology

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

Best system, getting better and better

We adopted Trackplan after our original tracking system ceased to be supported. Our original system was geared towards the IT sector rather than Estates Management. What we have now is a system very much tailored to our requirements, and is very integral for both planned and response maintenance. The support in setting it up has been top notch.

Pros

Geared towards Estate management

Cons

not much

March 2019

Joseph from Peloton Corporation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Powerful, Flexible, Robust

Pros

This software is super adaptable to any business model! The forms are consistent throughout the interface and you're able to customize the workflows to a level unheard of in most property management software solutions. Customer support is superb and the developers keep improving and incorporating our input. Couldn't be more pleased!

Cons

The learning curve at the outset is a bit steep. This is mostly due to the extreme level of flexibility. Once we got our desired procedures and design dialed in - smooth sailing!

November 2017

Darragh from Titan Property Developments Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Simple, efficient and adaptable software.

Pros

As a developer we have found that Trackplan has been very adaptable to our bespoke needs. It is user friendly and Mark and his team are very helpful and quick to solve any issues we have and never fail to deliver a professional and friendly service.

Cons

We have experienced some minor glitches but these are usually rectified immediately. An app that works for general users to raise requests off line would be very helpful.

Response from Trackplan Software of Trackplan

Replied November 2017

Thanks for the review Darragh. We are planning to develop an app for admin users, so that they can create requests while working offline. Of course we already have the app for contractors and engineers which can be used for signing off jobs and creating new requests.

November 2017

Jack from Aura Holohan Group

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Incredibly user friendly and has improved efficiency for managing PPM's and jobs long term

Pros

What I find most useful about the product is that its constantly improving and adapting to suit the users need. The Trackplan team are always very helpful if I have any queries and are quick to respond when any issues arise

Response from Trackplan Software of Trackplan

Replied November 2017

Thanks Jack. Review much appreciated. Clients like yourselves are helping us drive the product on!

September 2017

Keith from Kingfisher Club

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2017

Simple, Effective and Efficient way to manage your facility

Pros

Well laid out Dashboard makes it easy to navigate through the different menus and modules. Takes virtually no time to become familiar with how to schedule and record work.

Cons

Nothing found yet, but an iOS app would be very helpful for notifications. It would also make building inspections very efficient

Response from Trackplan Software of Trackplan

Replied October 2017

Thanks Keith for the review. We do have an offline app for Android and iPhone. This is more for the contractors and engineers to manage work issued to them. We are also planning to build an app for iPhone and Android intended for the FM team to view recent jobs and requests and to raise new issues as you are out and about and out of signal. Will call to discuss. Mark

August 2017

Matt from Southern Ports

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Value-for-money, easy-to-use facilities management software with great back up service.

Pros

Our organisation comprises three Ports. The Technical Services Team needed a software package to replace a number of spreadsheets for scheduling planned and unplanned maintenance plus minor capital projects. Trackplan fits the bill for us: it offers the capability and flexibility to manage roads, sheds, buildings and facilities maintenance, plus keep track of resource utilisation. The team at Trackplan were very responsive, always listening for ways to improve and the making changes quickly and delivering on their promises. If you are looking for value-for-money, easy-to-use facilities management software that goes above and beyond, with the full backing of a supportive team, then Trackplan may be the system for you.

Cons

The software did not initially come with all the features we needed and there were a few minor glitches - but these were all corrected in a very short time by the support team.

October 2016

Padraig from Aura Sport and Leisure Management

Review Source: Capterra


Ease-of-use