FACILITY, ASSEST AND MAINTENANCE MANAGER

I have been able to track all my company’s asset and secure them, we have lost machines in the past due, to lack of organised recording, scheduling for maintenance now made easy, all documentations about our facility are all in one application, making me a more organised maintenance manager.

Pros

the application is user friendly, very efficient in managing our site tools and machines, the customer support are also very responsive, my workers and machine operators could use the application even with little IT knowledge, i also use the application to manage budget by allocating cost for each asset, so I can evaluate or plan work schedule or plan a maintenance schedule for my future projects.

Cons

I really don’t have complains, the application works perfectly, and when their are issues with the software the customer support respond fast

High potential startup - good listeners

About a year ago, trying to get away from Planon, we got stuck in an evaluation process of new FMIS suppliers. After six months we had another look at the market, and found a new player, Trackplan, with a set of new ideas, views, features. After a short evaluation with a free trial, we went for a monthly subscription which resulted in a shortlist of 3 features or suggestions which we found were still missing for our situation. Trackplan implemented these in less than a month for a very moderate extra fee. We have now committed to a yearly subscription and are uploading our data to Trackplan, and training our team internally. In less than three months we will be fully rolling over from Planon to Trackplan.

Pros

We are the facility department of a social security provider in Belgium, catering for about 40 small regional offices an 3 main haedquarter offices (100-450 workplaces). We used to have Planon as facility management software, but looking to a cheaper alternative better suited to our size and needing less IT support (better self-sufficient). Trackplan is a cloud service that much better fits our needs/budget and allows us to customize and tailor the its tools to our own views and experience. Very acceptable all-in monthly subscription price (compared to Planon about 1/10th). No surprises. Very nice set of features: sites, locations, assets; reactive and planned maintenance (based on schedules that can be linked to locations and assets); very nice calendar and job scheduling feature that allows creating new jobs, allocating unscheduled jobs, moving, splitting and reassigning jobs all in a drag&drop way. Interesting handling of documents relating to buildings and assets (eg. expiry dates). Support is fast and to the point. Good basic help files. Quick learning curve. And most importanly: the development team listens very carefully and is interested in your needs; they value user's input and suggestions for new features.

Cons

We have a list of features and improvements to this young product that is however reviewed periodicaly with the developers; there is a roadmap so we know when a new feature/change will be released. So although there might be a number of wishes, we have confidence in this product's future. One thing you may need to take into consideration: you will need to involve heavily into setting up, customizing and training. Although a good FreshDesk support site with introduction documentation is available, training (online or onsite) is not available. We didn't miss this, but if you're new into computer managed facility management, you may have difficulty understanding the general concept of FMIS or CMMS.

secure and user friendly

l have been engaging in the track plan system for the last 6 months. l find the system very useful and functional in my role as a maintenance coordinator. Contractors are engaging in the system well and definition & traceability of tasks is a key component of the system. The team is very professional in answering queries and dealing with issues as they arise. Part of my job remit entails the scheduling of planned works and prompt reaction to reactive works. The system allows me plan and control tasks in a confidential friendly manner. Traceability and easy user-friendly is key to Trackplans success.

KARE Facilities Department Trackplan Overview

We are managing maintenance budgets better since the software was implemented over 3 years ago. The system also assists with regulatory reporting to governing bodies and identifying big spend areas and troublesome locations. Help is always at hand if issues are experienced and the Trackplan team provide an excellent customer relations service.

Pros

The software is easy to use and very user friendly. Our Facilities Department find that the system provides a complete solution, in the total maintenance management of a large and diverse property portfolio, from a general maintenance / refurbishment perspective. The fact that we can also look at integrating planned maintenance schedules on the system will benefit the organisation going forward.

Cons

Integration with the exisiting organisation accounts software and processes was easy. The fact that new additions / improvements are constantly being worked on, and can be added to your individual system depending on your needs, is fantastic and offers so much flexibility.

Maintenance management made to measure

As a maintenance manager I have to juggle the paperwork alongside doing the "proper" work of repairing everything everyone else brakes. Track plan consolidates the paperwork side of things for me. Everything under one roof means I don't loose time trying to find elusive bits of paper with a phone number scribbled in the margin, or continually refer between different programs and applications. All the information I need to run a job is in one place. Track plan is as useful as you want to make it. If you put the time into the initial data entry of your assets, resources and planned jobs you can quickly establish a comprehensive overview of the yearly work schedule. If like me your a bit of a digital dinosaur then things have to be easy to use and visually easy to read, this is where job diary aspect of this app comes into its own as it easily lets me record work quickly, either planned, or for the majority of the time as it happens. The flexibility of being out on a job and being able to do the paper work as it happens saves me from a pileup at the end of the day. You can also assign costs and use it to manage your budget, again the more you add in the more you can use it to better forecast (as much as you ever can in maintenance) the budget. This is a brilliant piece of software because like all the best tools it's simple, easy to use and saves time. Job done!

Pros

Easy to use interface

Cons

No complaints