All Transcendent Reviews
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Rian
Verified reviewer
Hospitality, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Honest, thoughtful review of experience with Transcendent
I'm happy with transcendent. it's from 2018 until now. Transcendent not just asset management system it is also use by our operation team in order to deliver guest satisfaction. Thank You Transcendent.
PROS- It's meet compliance with Marriott International - the product is easy to use by our business users - applicable for pc and mobile devices - there is integration with our existing business process (engineer team can work directly with other ops team) - inventory can be made with QR - CAPEX Planning - Sys admin menu is easy to use - Transcendent support team is fast response and more over, [SENSITIVE CONTENT HIDDEN] engage with end user client
CONSOur users need more training best practice with transcendent especially in Bahasa Indonesia. if it is possible using online webmeeting. they would be very happy with that
Chance
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Creating rounds and inspections is pretty cool if you know how to do it (which i do)
It has been good. Started with doing room pms now I create rounds and inspections. I help out with 2 properties transcendent and really help some of our coworkers create rounds and inspections if they need help. Overall have had some good and bad times when trying to get help from transcendent support. Sometimes its very quick to get some help others I wasnt able to like get work orders removed from my property that were suppose to be at another from what the fire marshall had found for the building. It was not possible for Transcendent to remove or transfer the over 30 work orders for smoke alarm testing for do not disturb rooms. I even had the said fire marshall marriott guy [SENSITIVE CONTENT] on the email and they still were unable to transfer them. Luckily I made note of them and we closed them out and verified but the fact it couldnt be removed from my work orders was very annoying. And then the Residence Inn work orders for Do not Disturbs were at the Courtyard Transcendent and same thing couldnt be transfered to the correct place. For example: at residence inn, I had work orders for a 431 room, meanwhile the property is only 3 stories high. I don't know just hope it doesn't happen again yesterday. Not a huge deal. Just was frustrating. Thanks for listening.
PROSI like how I know how to make my own rounds and like inspections for those rounds. I think it helps kind of keep things somewhat organized with a big building to manage all of the stuff inside of it. I also like how they have implemented GXP into the transcentent universe as work that is done in GXP is converted to the Transcendent app and you get credit where it is due.
CONSI dislike all of the qr codes. Especially with over 100 emergency lights in my building. I dont know what a easier way would be. It is just dificult if one goes out, I need to retire and create a whole new asset. I dont know it is just a difficult task having to tag all of the assets but it is how it is.
Marco
Entertainment, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2021
Marco Urbina feedback
I really liked the portability, I would like the software to be more customizable by the user, I quite like the online support, very effective.
PROSThe software allows the entry of information online and insert photos.
CONS1. Does not allow the technician to classify work orders at the time of closing (by area, type of failure) 2. It does not allow classifying equipment by specialty, system, subsystem 3. It does not allow customizing the administration dashboards. 4. It does not allow to have the planned duration field in the report that can be exported (Reports / Work order history) 5. It does not allow connecting from Microsoft BI directly to the Transcendent database to perform internal reports (only viewer). 6. Do not have a report showing the annual preventive maintenance plan. 7. Do not have a dashboard for the administrator on the smartphone. 8. Cannot identify work orders that need spare parts in the report that can be exported (Reports / Work Order History)
Reason for choosing Transcendent
cost-benefit
Felicia
Telecommunications, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Transcendent Gets the job DONE
My overall experience with Transcendent software is good. It processes my work orders, inventory management, reconciles and other task with accuracy. Also, a big plus is the help support service is fast and helpful so its not a long waiting process. I definitely recommend to companies/small businesses and all. User Friendly Interface, Smooth Transitions, Accuracy, and Full Completion of Every task.
PROSI use Transcendent daily at work. The initial interaction with the software is user friendly with an login page, transitioning to the home page which is very easy to comprehend. The functionality on which type of work ( work orders, inventory control and etc.) service you'll complete its impossible to make an mistake.
CONSI don't believe there are any cons with Transcendent. The software developer is very keen when it comes to software updates needed for mobile devices and desktops.
Mark
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Trancendent review
Great experience
PROSEasy to navigate. very user friendly. Tech support is great
CONSFormat and product configuration is changed too often. Many times you have to spend too much valuable time re-learning a process that worked just fine
Reasons for switching to Transcendent
corporate decision
John
Hospitality, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Application Functionality
Solid support from Transcendent team during initial setup, training, implementation and customization processes.
PROSEase of Navigation / Simple user interface / Straight forward design / Sizable list of preset reporting which covers many aspects of the system / Ease of adding-modifying asset information / Ability to add pictures and documents into the system
CONSHave an opportunity to utilize maintenance times captured to assist in creating labor / staffing models based on upcoming assigned PMs. System lacks the ability to review all documentation pertaining to a specific asset at a glance. i.e., full pm history including dates, notes, parts used, attached photos.
sergio
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Transcendet Review
It has been a positive experience , it has been challenging trying to make it a daily tool for more mature generations
PROSI like how this software integrates assets life cycle with the expenditure module, it provides a clear view on how to manage these equipment&systems
CONSI believe the software should provide more graphics for better decision process. Looking at the dashboard it would be awesome to see these graphics in the PM Performance window , not only for the current information provided but for the past months and identify future trends
Reason for choosing Transcendent
It was a Company decision
Reasons for switching to Transcendent
Company decision
MOhammedFarhan
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
feedback of TRG
amazing Prev Maintenance Tool and cloud storage device, its save lot of time of paper work and user friendly, anywhere anytime can be use.
PROSUser friendly & good storage, any once can use once site set up is done, good training, great support on any issue or confusion, any time to tome updates.
CONSuser software suppose to give extra, if property have lot of equipment's than automatically user license suppose to be extra
Henry
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
The Best of the Best Software
It makes Life Easy!
PROSWhen I was shown how to use it's the Best of the Best software I have run across! You fill one section its fill's out other section's I learning every day more and more
CONSLearning how to use the software .When I was shown how to use its a piece of cake!
Davide
Hospitality, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2021
Good software, but it need a lot of emprovment (no userfriendly)
Fair
PROScompleteness. sometimes could be a problem, because in my opinion should be better to concentrate in major topics.
CONSno user friendly. not very intuitive. Good software, but it need a lot of emprovment
Harzali
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2020
Useful Program but Needs to be More User Friendly
- Support is good no matter what time of day and time zone you are in. - Helps formalize PM process in order to hold engineers accountable. - Good to see upcoming work so that we are able to schedule manpower
CONS- The ability to see all information from any screen would be more useful than having to switch between different screens. - Being able to run reports easier to see what work has been completed when and what work is upcoming. - Ability to batch select instead of having to click each individual work order.
Reasons for switching to Transcendent
Corporate decision
Husam
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2022
Wonderfully Maintenance System
I'm very satisfy.
PROSany assets related starting from locations, setup wizard and adding barcodes on each asset
CONSthe continues upgrade every month, the versions are coming better and better
Reason for choosing Transcendent
the quality level
Alfredo
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Excellent Experience in the 2 years of dealing with Transcendent
Tech support excellent Thanks Support team, and all the rest. Easy to deploy easy to work with very stable
CONSCant upload multiple files all the W/O should go red a day before due day so we have chance to react
Pambos
Hospitality, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
TrG fMarriott
Worked for 5 years in 5 different hotels. Excellent tool and efficient. It is suitable for all Preventive Maintenance and repairs as well as Rooms Preventive maintenance
PROSEasy to use both desktop and mobile application
CONSI cannot find any
Antika
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Easy to access and review
easy to access the program and review overall score
CONSpull out the report and hard to find work request from other department
Paul
Hospitality, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great Support Service
Support team is very responsive, was able to assist us within an hour afterhours.
CONSWebsite works best on internet explorer instead of Chrome/Firefox
Ana
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great software, excellent support and service
It is easy to use, friendly and self training
CONSTrainings should came with subtitles to spanish at least