--- title: "Unit Trac Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Unit Trac. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Unit Trac is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/unit-trac-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Self Storage Software](https://www.softwareadvice.com/property/self-storage-facilities-software-comparison/) / [Unit Trac](https://www.softwareadvice.com/cafm/unit-trac-profile/) / Unit Trac Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/unit-trac-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/unit-trac-profile/alternatives/) # Unit Trac User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 52 reviews (76%) - 4 stars: 15 reviews (22%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Whenever, I have a problem, my rep gets right back with me and helps me resolve me. When we started with Unit Trac, our units were going in the hole, now they have been caught up for the most part, reports make easy to keep up with everyone's status. - It allows me to rent the units virtually and maximize my time! - It was an easy process. ### Most mentioned cons - Total waste of time if the customers experience isn't seamless. - My only gripe is there is currently no way for customers to get a notification prior to their due date. - Unable to easily send a mass email to active customers ## Unit Trac customer reviews Showing reviews 1-25 of 68 (page 1). ### Great Software! - Overall rating: 5/5 - Reviewer: Ann H. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, the details you have access to, and the support is fast and accessible! #### Cons Some of the accounting detail I would love isn't available - yet. Unit Trac has made several improvements already in the time we have been using the system. --- ### I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer! - Overall rating: 5/5 - Reviewer: Meredith M. - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick, seamless software for the organization and operation of our storage facility business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is exceptional and obviously a high priority to them. The software design is very user friendly for our self storage facility, the features are easy to navigate. As a new owner of our storage facility, I needed a software package that could quickly get my business up and running, Unittrac was everything I was looking for. I began with the free trial and within 24 hours, I had my customer based entered and organized, and had the gist of the system figured out. It's by far the best valued software out there for self storage facilities. I highly recommend! My favorite software feature is the site map builder, and the fact that the storage units show availability in "real time" to the customer via the in house website feature. Using the provided website, my addition media outlets, Facebook and Twitter buttons can be easily found. Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment. In a competitive storage market, Unittrac has organized my business and mainstreamed all the information to my customer base. #### Cons I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced. Although there are a variety of financial reports available to run, none include all the true facts and figures of running the business, only the income. #### Vendor response Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed! Replied May 2017 --- ### Unit Trac is a Great Fit for Our Facility! - Overall rating: 5/5 - Reviewer: Margot G. - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered It is easy to use for both us and for our customers. My customers are impressed that they can rent up online and have autopay enabled free of charge. I like it because it draws the right customers, those with decent credit, to our facility. Unit Trac automatically records their payments, which is also a time saver I like. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros More customers would rather sign up online than stop in because they are busy. This allows them to sign up on their schedule and get things taken care of before move-in day. So units can be rented up even while I am out of the office or after business hours. #### Cons I have asked for a way to automatically send an email payment reminder to customers that request it. I was told this would be implemented last year. Has it been done and have I just missed seeing it? --- ### Good value for what you get - Overall rating: 5/5 - Reviewer: Justin H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really Good program, but needs more work #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The price for this software is considerably lower than other Australian based Self Storage software systems. #### Cons The Map interface is easy to read but not as detailed as it could be. When hovering on the sitemap there is not enough information that might be able to speed up the process of a larger complex, this also becomes painfully obvious when a customer is waiting in your office and you need to go through multiple screens to find information you need fast. Also, in Australia there is a very large lag when you save or update something from the time you press the buton to the time the browser actually starts to recognise you want to save. I have requested GST tax considerations to be made easier but this is not a function at this time. Other things which would be a massive improvement: 1. There should be a selection so you can email ALL customers at the same time to update them of changes which amy affect ALL customers. At this time other than CSV file there is no easy way to acheive a bulk email. 2. The Send an Email option should be a HTML text editor interface and not just a text field, this way you can change fonts, add H tags or highlight important information in your email. #### Vendor response We appreciate your honest feedback Justin. Our team is working to make updates to the software that will improve usability. Your input is exactly what is needed to make the program better. Replied May 2019 --- ### My Customers Love Unit Trac ! - Overall rating: 5/5 - Reviewer: Margot G. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started with Unit Trac almost a year ago and am SO glad I did! It's like having a "Personal Assistant" enter the payments for me and send receipts out, I don't have to do a thing. So far, my customers have given very positive feedback about the convenience and I feel more professional, offering my customers more options. Customers feel more in control, being able to access their account through their phone or PC anytime to make payments, print receipts and view their payment history. I am able to get far more customers to set up Auto Pay since they can track the charges themselves (which I really like). One of the rep at Unit Trac and she is super friendly and helpful getting it set up. Five stars all the way!!! #### Cons I can't really think of anything, it is very easy to use. But I am hoping they will come up with a way to send an automated payment reminder email for those customers that don't want to sign up with auto-pay. #### Vendor response We are glad that you starting using Unit Trac Margot! We are equally as happy that your customers love Unit Trac too. Thanks for the feedback on the automated emails. We recognize this feature as something that will make managing the facility even easier - stay tuned. Replied March 2018 --- ### Makes my job easier and my customers happy! - Overall rating: 5/5 - Reviewer: Linzie R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First time storage facility owner, I had idea what to expect but once I got into Unittrac, it made it so easy and like I said, customer service is #1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First and foremost, my contact guru at Unittrac is [SENSITIVE CONTENT HIDDEN], amazing just does not describe her at all! I love that she is just a phone call away,. Being new to the business, I had lots of questions and she is ALWAYS so pleasant and patient to deal with. Love the reports page, I can pull all the info I need. The e-sign is a great asset, customer love it! #### Cons Wow. I have yet to figure that out! No complaints here. #### Vendor response Thanks so much for the positive review Linzie! Always happy to help - anytime. Replied May 2021 --- ### Best Storage Software on the Market - Overall rating: 5/5 - Reviewer: Drew A. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like Unit-Trac. I have thought about and have almost gone with other Storage Software companies but once I try out there system, I seem to gravitate back to Unit-Trac. They are a great Storage Software system. I like how easy the software is to use and my customers seem to like using the system to make there payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Unit Trac because it is Easy to Navigate and very User Friendly. #### Cons Some of the things I do like about it now which I am sure will be greatly improved over time. Unit Trac is a young Storage Software Company. 1. Statement Generator 2. Bundling Customers when they might have multiple units. #### Vendor response Thanks for the feedback Drew! I know that you'll enjoy the accounting updates that will be rolling out soon. Thanks for your patience. Customers who have multiple units can have one invoice - making it easier to see the customer's total balance due. Replied August 2021 --- ### Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional! - Overall rating: 5/5 - Reviewer: Jack v. - Industry: Architecture & Planning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered It's so easy to run and track my business with this system, it saves me hours and hours every week #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it's so good, it's hard to know where to begin... Setup was a breeze. The user interface it excellent--very intuitive. Web interface made it possible to set up our own, very functional and professional website in a matter of hours. Invoicing and payment processing/recording is easy. Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there. Customer support is GREAT!!! We could go on and on... www.littlekingdomstorage.com #### Cons I can't really say there is anything I don't like about it, but here are a couple thoughts... - It would be great if there was a way to set up a new lease (to be activated at a later date) for a unit whose lease has not ended yet. - I have a few customers who have multiple units/leases. It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is - Can't wait till you release expense tracking!! #### Vendor response We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon. Replied July 2017 --- ### Great for our small facility - Overall rating: 5/5 - Reviewer: Todd M. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Easy to use, very intuitive. 2. Can be accessed from any device. 3. Very affordable, especially for a smaller facility. 4. Everything needed for a new customer can be entered in one screen. (Customer, Lease, Credit Card, Initial Payment, Recurring Payments, and Customer Portal) #### Cons This is a very simple software package that does about 95 percent of what I would expect. A couple features that I believe are missing at the moment. 1. Automatically email invoices x number of days before the next payment is due as a reminder. 2. Simple way to email a select group of leases/customers. 3. A way to combine invoices for customers that rent multiple units. #### Vendor response Thanks for the feedback Todd! You'll be happy to know that an accounting update is coming soon and next up - improved communications. Replied May 2019 --- ### the truth - Overall rating: 5/5 - Reviewer: David T. - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. unitrac staff are very good communicators and each time ive had an issue they have sorted it very quickly, but more importantly if i ask for them to call me (im in New Zealand) they do so im old school and sometimes you just cant beat a phone call to get something across. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros this software is easy to use but complicated enough in the back ground to provide a awesome simple outcome that takes very little management time #### Cons some functions can not be done on apple ipad #### Vendor response Thanks for the feedback Dave! Our team also appreciates your suggestions for feature improvements as we are committed to making Unit Trac - you've had some great suggestions! Our team will follow-up about the functionality on the iPad as everything should work on any device. Replied December 2018 --- ### Unit trac review - Overall rating: 5/5 - Reviewer: Amanda K. - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is amazing. They always respond immediately with any questions or concerns oh, and I always go the extra mile to help. #### Cons No problems. It has really helped my business #### Vendor response Thanks for the positive review Amanda! We enjoy working with you. Castleton Self Storage operates very efficiently - great work! Replied January 2019 --- ### Excellent program! - Overall rating: 5/5 - Reviewer: Jonathan R. - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the automatically billing and automatically producing invoices. There was a very small learning curve, too. It has made managing our rentals so easy! #### Cons I have frequently requested auto-invoicing. I currently have to remind several renters every month that their bill is coming due. Auto-invoicing would be SO SO SO NICE! I'm begging for it! Also, we would like the ability to add a fee to credit card transactions. I have to manually enter those now and it's a pain. #### Vendor response The Unit Trac team appreciates your positive review Jonathan - thanks! You've been patient and with your requests and they will be rolled out. We want Unit Trac to be great for you and great for your customers...especially so that you can make getting paid even easier. Replied December 2018 --- ### Simple Set-Up - Overall rating: 5/5 - Reviewer: Joe R. - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I appreciate the patience that the Unit Trac team showed since I’m a new storage owner. They know the industry and it shows. The software is simple to use and the online rentals make it easy to do business with new customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Unit Trac team was great! They helped me set-up the site map, uploaded customer info, create the eLease and helped with our website. Everything was ready to go the moment we closed on the facility! #### Cons None - the software will make running the facility easy. It has what I need. #### Vendor response Thanks Joe! You're off to a great start. It's exciting to work with clients who are new to the self storage industry and we are glad that you selected Unit Trac to ensure that your new facility is operating efficiently. Replied May 2019 --- ### Couldn't do this job without it! - Overall rating: 5/5 - Reviewer: Chris J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Couldn't do this job without it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Service. [SENSITIVE CONTENT HIDDEN] helps and does as OUTSTANDING job!!! #### Cons Lots of stuff to remember, and I am not the best person for doing tech stuff..... #### Vendor response Glad you have Unit Trac to help you Chris! Thanks for the positive review. Replied May 2021 --- ### Lincolnville Storage Review - Overall rating: 5/5 - Reviewer: Samuel L. - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to track move in/out rates, and keeping my website up to date is the best! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Customer Service liked with stripe #### Cons I cant send mass emails to all customers would like to see a link for pay pal #### Vendor response Thanks for the positive review Sam! We have some updates under development that will allow for easier communications with your customers. Replied December 2018 --- ### Unit Trac has changed my business for the better. - Overall rating: 5/5 - Reviewer: Diana K. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I couldn't be happier with the unit trac software and the customer service is phenomenal! Customer support representative walked me through it with patience and had me up and running in no time. I used to dread the time consuming process of recording payments and now with Unit Trac, so much time is saved. From batch payment recording to the customer portal feature, tedious time at my computer is minimal compared to what it was. Payments that customers make online are automatically updated in my Unit Trac account. Outstanding leases show up upon log in and have helped me keep track and get paid! The site map is another of my favorite features. Since Unit Trac is web based, I can access a map of available units from anywhere. A couple of clicks on my smart phone and I'm conveniently in my site map. I just can't say enough about Unit Trac and wouldn't want to run my business without it! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you for your kind words Diana! We are glad that you selected Unit Trac to help you manage your facilities and look forward to continuing to work with you. Replied April 2017 --- ### Amazing! - Overall rating: 5/5 - Reviewer: Lydia L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful, I am so happy to this program! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use! Would 100% recommend this for anyone. #### Cons Nothing. Its easy to use, easy to learn and any time i need help I have received a reply within hours of needing it. #### Vendor response Thanks Lydia! We appreciate your feedback and glad that we had the opportunity to meet you at the self storage conference. Let us know anytime that you have a question. We are happy to help! Replied January 2019 --- ### Storage - Overall rating: 4/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience. [SENSITIVE CONTENT HIDDEN] has always been readily available to answer questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Has facilitated handling of customers accounts without personal contact. Billing can be done quickly and efficiently. #### Cons No significant deficiencies. Would be beneficial to have accounting capabilities in program. #### Vendor response Thanks Mike! We appreciate your feedback and are working to continually make Unit Trac better. Glad to help! Replied May 2021 --- ### Product Reviews - Overall rating: 5/5 - Reviewer: Jon K. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our personnel has seen a significant time savings with tracking customers as well as have the credit card information saved internally and automatically processing transactions on a monthly basis. The main personnel will save about 8-10 hours per month with the change to Unit Trac. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use; very user friendly; very simple to navigate through the software/website #### Cons Nothing noted so far, but it seems as though any issues were taken care of immediately from customer support #### Vendor response Thanks for the positive review Jon! Unit Trac was built for efficiency and we are know that the staff will appreciate the ability to focus on other responsibilities rather than processing the billing. Thanks for choosing Unit Trac to help you easily mange the storage and parking. Replied May 2019 --- ### A++++ As a new storage facility owner, this made it easier to become organized and set up! - Overall rating: 5/5 - Reviewer: Jason R. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The site plan! It makes getting customers set up and in place a breeze! The reservations for our arena storage are no longer a guess! #### Cons Billing the customers. It is a little hard to figure out, and I keep double billing people! Probably an easy fix on my end though! #### Vendor response Thanks for the positive review Jason. Unit Trac was built to take the guesswork out of managing a facility. One of our client service team members will reach out to help you with the billing troubles - we're sure its an easy fix. Replied September 2017 --- ### So grateful for this program! - Overall rating: 5/5 - Reviewer: Duane & Alice S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have an outside storage facility and I was having a hard time keeping track of billing. It is a snap now! I keep all the client information along with the billing. That makes it easy to look up information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. My service tech set it all up for me. She was always quick to call back when I had a questions, too 2. It is inexpensive 3. It is easy to work with. #### Cons I don't use it often so even though it is easy I almost have to relearn it when I do billings. #### Vendor response Thanks for the positive review Alice! Our team is happy to work with you and we are so glad that it is a snap to manage your business now. That's exactly was Unit Trac was designed to do. Replied January 2019 --- ### Great Software - Overall rating: 5/5 - Reviewer: Brent M. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software is everything you need, and nothing you dont. We love how easy it is to use, and the security of not hosing it on a local computer here at the shop. I can log in from anywhere, which is a big plus. The staff is always ready to help if you need anything. Very nice people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you Brent! We know that you are busy and are delighted to be able to help you easily manage your facility from anywhere. Replied April 2017 --- ### Unit Trac is a game changer - Overall rating: 5/5 - Reviewer: Shantonia B. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was an easy process. My onboard process was smooth. I had help all the way. Whenever, I have a problem, my rep gets right back with me and helps me resolve me. When we started with Unit Trac, our units were going in the hole, now they have been caught up for the most part, reports make easy to keep up with everyone's status. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unit Trac does every thing for you. Its all online and accessible from ANYWHERE, keeps up with your clients, reminds you to lock them out, sends reminders on your behalf , emails clients, batch invoices, sends late reminders, auto adds late fees, reminds of next steps, takes various forms of payments, allows you to send emails and attachments, see a layout of your units that are vacant, and who is in them. It really holds you accountable. Best of all the price is GREAT. #### Cons There isn't anything I do not like about Unit Trac. It has been above expectations. We went from an old school table looking software to this. It works. #### Reasons for switching to Unit Trac I felt like it was out dated and the secretary had a hard time keeping up with it. #### Vendor response We are grateful for the opportunity to support H&T Lockup! You've made great progress and hopefully you are enjoying the simplicity of managing the business now. Replied June 2025 --- ### 5 stars! Easy and efficient! - Overall rating: 5/5 - Reviewer: Mathieu M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Most of all, the servicing is amazing! [sensitive content hidden] is fabulous to work with!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Exactly what I needed! Very efficient system! It allows me to rent the units virtually and maximize my time! The system is easy to navigate for the users too! #### Cons Nothing! Unit trac does everything I need and very cost efficient! #### Vendor response Thank you for the kind words Mathieu! We are grateful for the opportunity to support your business. Replied March 2025 --- ### Smiplest, Easiest, and Cheapest Self-Storage Management Software - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I took over my facility in September of 2018. At that time, every aspect of the business was pen and paper. Physical contracts/leases, pen and paper payment recording, no advertising, cash/check only, etc. I began searching for software to convert this ancient business practice into something modern. I came across other software platforms that were clunky and difficult to operate. Unit Trac stuck out to me primarily because of simplicity. There aren't any frilly extras or ads for their partners. However, while simple, they have loads of features and are continually working on new features. Unit Trac allowed me to implement acceptance of credit cards through Stripe including automatic payment processing. Converting from Paper to Unit Trac was time consuming, but only becuase I chose to include past payments in the software. You could input tenant information and move on. My only gripe is there is currently no way for customers to get a notification prior to their due date. A good portion of my customers are set up with automatic credit card payments, but those that don't tend to forget payments, as usual. Unit Trac has the information available to implement an automatic text/email messaging system to notify tenants of upcoming due dates. Addition of this feature would make a world of difference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to implement, cost-effective, great customer service, website hosting built-in. #### Cons No automated customer notification of due dates. #### Reasons for choosing Unit Trac In the end, Unit Trac is a straightforward software that provides the features that you want without the fluff that you don't. I can log in from anywhere with internet access, and manage leases, payments, or customers within seconds. Also, the ability to enable a feature that lets prospective tenants begin their own lease is invaluable to me. #### Vendor response Thanks for the positive review David! You're operating an efficient facility and we are glad that you chose Unit Trac. Our development team is working on improvements to automatic notifications - stay tuned. Replied May 2021 ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/unit-trac-profile/reviews/?page=2) --- Unit Trac Reviews, Pros and Cons - 2026 Software Advice