--- title: "Unit Trac Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Unit Trac. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Unit Trac is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/unit-trac-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Self Storage Software](https://www.softwareadvice.com/property/self-storage-facilities-software-comparison/) / [Unit Trac](https://www.softwareadvice.com/cafm/unit-trac-profile/) / Unit Trac Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/unit-trac-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/unit-trac-profile/alternatives/) # Unit Trac User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 69 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 53 reviews (77%) - 4 stars: 15 reviews (22%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Whenever, I have a problem, my rep gets right back with me and helps me resolve me. When we started with Unit Trac, our units were going in the hole, now they have been caught up for the most part, reports make easy to keep up with everyone's status. - It allows me to rent the units virtually and maximize my time! - It was an easy process. ### Most mentioned cons - Total waste of time if the customers experience isn't seamless. - My only gripe is there is currently no way for customers to get a notification prior to their due date. - Unable to easily send a mass email to active customers ## Unit Trac customer reviews Showing reviews 1-25 of 69 (page 1). ### Unit Trac Usability - Overall rating: 5/5 - Reviewer: Rob H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Billing is easy, no more real needs to meet with potential customers (most everything is done with my smart phone). I have been in meetings and received an application for a unit and sent the customer everything they have needed to get it started! Love the freedom and release from pressure of having to meet with the customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -how it interacts with my ability to start, stop, and renew leases on the fly. Ease of use for the end user (my customers) has been awesome. The support I got to set up my website was amazing! The staff at Unit Trac is always very helpful with some complicated transactions that we may need help with from time to time. The truth is after talking with the staff and them walking me through things it wasn't complicated at all! #### Cons Initial set up and getting the muscle memory down as to where to find things. Its just the way it is with anything new. Staff worked well with me on this. #### Vendor response Thanks for the positive response Rob! You provide excellent service to your customers and we are glad that Unit Trac helps makes managing the business easier. Replied September 2019 --- ### Simply the best find! - Overall rating: 5/5 - Reviewer: Kim Z. - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Having chosen Unit Trac to be our partner in running our business has been by far the best decision we made. The experience has made the set up and ongoing running of our facility an absolute breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We opened a brand new self storage facility in Australia. The set up and ease of integration could not be easier. And the online support is phenomenal! #### Cons Only have found that the website that is set up for us through Unit Trac is too basic. Would like to have extra features to add Q&A section for our new customers. --- ### Great Software! - Overall rating: 5/5 - Reviewer: Ann H. - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, the details you have access to, and the support is fast and accessible! #### Cons Some of the accounting detail I would love isn't available - yet. Unit Trac has made several improvements already in the time we have been using the system. --- ### I am extremely satisfied with Unittrac, they have gone above and beyond to keep me a happy customer! - Overall rating: 5/5 - Reviewer: Meredith M. - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick, seamless software for the organization and operation of our storage facility business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service is exceptional and obviously a high priority to them. The software design is very user friendly for our self storage facility, the features are easy to navigate. As a new owner of our storage facility, I needed a software package that could quickly get my business up and running, Unittrac was everything I was looking for. I began with the free trial and within 24 hours, I had my customer based entered and organized, and had the gist of the system figured out. It's by far the best valued software out there for self storage facilities. I highly recommend! My favorite software feature is the site map builder, and the fact that the storage units show availability in "real time" to the customer via the in house website feature. Using the provided website, my addition media outlets, Facebook and Twitter buttons can be easily found. Customers can apply online, download the rental application, select a unit, make online payments, and receive automated email invoicing following a payment. In a competitive storage market, Unittrac has organized my business and mainstreamed all the information to my customer base. #### Cons I would love to see the ability to enter and track external business and operating expenses, or have a spreadsheet for tax preparation statements with income and expenses balanced. Although there are a variety of financial reports available to run, none include all the true facts and figures of running the business, only the income. #### Vendor response Meredith - we are delighted that you chose Unit Trac and are happy to help you easily manage your facility. Stay tuned for new features rolling out to address your accounting needs. Your questions and comments about the software are always welcomed! Replied May 2017 --- ### Good value for what you get - Overall rating: 5/5 - Reviewer: Justin H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really Good program, but needs more work #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The price for this software is considerably lower than other Australian based Self Storage software systems. #### Cons The Map interface is easy to read but not as detailed as it could be. When hovering on the sitemap there is not enough information that might be able to speed up the process of a larger complex, this also becomes painfully obvious when a customer is waiting in your office and you need to go through multiple screens to find information you need fast. Also, in Australia there is a very large lag when you save or update something from the time you press the buton to the time the browser actually starts to recognise you want to save. I have requested GST tax considerations to be made easier but this is not a function at this time. Other things which would be a massive improvement: 1. There should be a selection so you can email ALL customers at the same time to update them of changes which amy affect ALL customers. At this time other than CSV file there is no easy way to acheive a bulk email. 2. The Send an Email option should be a HTML text editor interface and not just a text field, this way you can change fonts, add H tags or highlight important information in your email. #### Vendor response We appreciate your honest feedback Justin. Our team is working to make updates to the software that will improve usability. Your input is exactly what is needed to make the program better. Replied May 2019 --- ### My Customers Love Unit Trac ! - Overall rating: 5/5 - Reviewer: Margot G. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started with Unit Trac almost a year ago and am SO glad I did! It's like having a "Personal Assistant" enter the payments for me and send receipts out, I don't have to do a thing. So far, my customers have given very positive feedback about the convenience and I feel more professional, offering my customers more options. Customers feel more in control, being able to access their account through their phone or PC anytime to make payments, print receipts and view their payment history. I am able to get far more customers to set up Auto Pay since they can track the charges themselves (which I really like). One of the rep at Unit Trac and she is super friendly and helpful getting it set up. Five stars all the way!!! #### Cons I can't really think of anything, it is very easy to use. But I am hoping they will come up with a way to send an automated payment reminder email for those customers that don't want to sign up with auto-pay. #### Vendor response We are glad that you starting using Unit Trac Margot! We are equally as happy that your customers love Unit Trac too. Thanks for the feedback on the automated emails. We recognize this feature as something that will make managing the facility even easier - stay tuned. Replied March 2018 --- ### Makes my job easier and my customers happy! - Overall rating: 5/5 - Reviewer: Linzie R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First time storage facility owner, I had idea what to expect but once I got into Unittrac, it made it so easy and like I said, customer service is #1. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros First and foremost, my contact guru at Unittrac is [SENSITIVE CONTENT HIDDEN], amazing just does not describe her at all! I love that she is just a phone call away,. Being new to the business, I had lots of questions and she is ALWAYS so pleasant and patient to deal with. Love the reports page, I can pull all the info I need. The e-sign is a great asset, customer love it! #### Cons Wow. I have yet to figure that out! No complaints here. #### Vendor response Thanks so much for the positive review Linzie! Always happy to help - anytime. Replied May 2021 --- ### Best Storage Software on the Market - Overall rating: 5/5 - Reviewer: Drew A. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like Unit-Trac. I have thought about and have almost gone with other Storage Software companies but once I try out there system, I seem to gravitate back to Unit-Trac. They are a great Storage Software system. I like how easy the software is to use and my customers seem to like using the system to make there payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Unit Trac because it is Easy to Navigate and very User Friendly. #### Cons Some of the things I do like about it now which I am sure will be greatly improved over time. Unit Trac is a young Storage Software Company. 1. Statement Generator 2. Bundling Customers when they might have multiple units. #### Vendor response Thanks for the feedback Drew! I know that you'll enjoy the accounting updates that will be rolling out soon. Thanks for your patience. Customers who have multiple units can have one invoice - making it easier to see the customer's total balance due. Replied August 2021 --- ### Awesome system! Unit Trac allows me to run my business with ease. Customer support is exceptional! - Overall rating: 5/5 - Reviewer: Jack v. - Industry: Architecture & Planning - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered It's so easy to run and track my business with this system, it saves me hours and hours every week #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it's so good, it's hard to know where to begin... Setup was a breeze. The user interface it excellent--very intuitive. Web interface made it possible to set up our own, very functional and professional website in a matter of hours. Invoicing and payment processing/recording is easy. Customers (and we) love the customer portal and ability to do automatic billing. We are in a very rural, mountain area with no full-time onsite presence, eSig lease capability makes it easy to onboard new customers without having to be there. Customer support is GREAT!!! We could go on and on... www.littlekingdomstorage.com #### Cons I can't really say there is anything I don't like about it, but here are a couple thoughts... - It would be great if there was a way to set up a new lease (to be activated at a later date) for a unit whose lease has not ended yet. - I have a few customers who have multiple units/leases. It would be good to combine onto one invoice. I haven't figured out if that is possible, or how to do it if it is - Can't wait till you release expense tracking!! #### Vendor response We are delighted that Unit Trac has been such a benefit to you and your customers! The time savings is substantial and exactly what the software was designed to do for you - make it easier to manage your facility. Great feedback on the ability to post date a lease and stay tuned for the accounting update coming soon. Replied July 2017 --- ### Great for our small facility - Overall rating: 5/5 - Reviewer: Todd M. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. Easy to use, very intuitive. 2. Can be accessed from any device. 3. Very affordable, especially for a smaller facility. 4. Everything needed for a new customer can be entered in one screen. (Customer, Lease, Credit Card, Initial Payment, Recurring Payments, and Customer Portal) #### Cons This is a very simple software package that does about 95 percent of what I would expect. A couple features that I believe are missing at the moment. 1. Automatically email invoices x number of days before the next payment is due as a reminder. 2. Simple way to email a select group of leases/customers. 3. A way to combine invoices for customers that rent multiple units. #### Vendor response Thanks for the feedback Todd! You'll be happy to know that an accounting update is coming soon and next up - improved communications. Replied May 2019 --- ### PIL self storage - Overall rating: 4/5 - Reviewer: nick p. - Verified reviewer: Yes - Industry: Warehousing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This software makes running and keeping track of our business simple #### Cons Just would like to see the available units move to the top to the website list and hi lighted in a different colour so the customer can see better #### Vendor response Thanks Nick! Unit Trac was designed to make running your business simple and we are glad that you feel that way too. Replied May 2021 --- ### Unit trac is easy to understand and an improvement to our business. - Overall rating: 5/5 - Reviewer: Angela P. - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it adds late fees and makes it easy to email customers with invoices reflecting it. It also makes it easy to see what percentage I am for being full and my good standing customers. It is very easy to navigate. #### Cons I would like to have a reminder feature that would automatically email customers with a rent due reminder. I would like to have a program that would have linked to my gate system but they were installed separately so I understand that is not an option. #### Vendor response Thanks for the input Angela! We are glad that it has been an improvement in your business...that's exactly what Unit Trac was designed to you (and be easy at the same time). Automated emails and gate code integration are on the docket for updated features. Our service team will reach out regarding the customer portal - which allows your customers online access to view receipts, invoices, make payments (and even set-up recurring charges to make it easy on everyone). This should help while the email automation is in development. Replied October 2017 --- ### So Glad I Chose Unit Trac! - Overall rating: 5/5 - Reviewer: COLLEEN R. - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is absolutely the best! This software features everything I need to efficiently run my units. The price can't be beat. I'm very happy with this software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is second to none! I get a real person on the phone or by email each and every time I have a question. One of them is always patient and has an answer for me. #### Cons There are a few small features that would be nice and I understand they are being created right now. Nothing major as this software is fully functional as it is! One thing that would be great is to be able to combine invoices. I have customers with multiple units and would be nice to have those invoices on one page rather than individual. #### Vendor response Thank you for the positive review Colleen! We're glad that you chose Unit Trac too. It's our pleasure to work with you. We appreciate your feedback on invoicing - our team is working continually to make Unit Trac even better. Replied September 2017 --- ### Easy and affordable! - Overall rating: 5/5 - Reviewer: Hadi F. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Unit Trac is a fast and easy way to run your storage facility allowing more time for what you want to do. The ease of setting up accounts and the speed of processing makes Unit Trac the best software I have tried. Taking credit card payments has never been easier and with automatic monthly processing for the accounts that need it make it easy for your customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use Quick accounting process Customer friendly #### Vendor response Thank you for providing the review Hadi! We are glad that Unit Trac allows you to be more efficient and focus on what you need to do. Replied April 2017 --- ### Convenient on-line access. - Overall rating: 4/5 - Reviewer: Alvina H. - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You can access information from the office or the field. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program was easy to install and use. This program has an excellent Support team. Support is easy to access and prompt with responses. #### Cons I would like to see a little more ability to personalise reports and screen views. The Leases list by unit number and the customer list appears alphabetically by first name. There should be a way for each user to pick what works best for them. #### Vendor response Thanks for your feedback Alvina! It's our pleasure to work with you. Our service team will follow-up to get more input on the personalized reports and screen views that you are looking for. We are continually working to make Unit Trac better for everyone and your feedback is important to us. Replied October 2017 --- ### Extremely easy, straight forward to use. The customer service is second to none! - Overall rating: 5/5 - Reviewer: Anthony K. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Managing my storage facility to the utmost, extremely time effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ridiculously easy to use, straight forward navigation, awesome support staff. Automatic credit card payments. #### Vendor response Thank you for the positive review Anthony! Unit Trac was built to be straightforward and we are delighted that you feel the same. It's our pleasure to work with you. Replied May 2017 --- ### Great choice - Overall rating: 4/5 - Reviewer: Tianna P. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I originally paid for this for my brothers real estate business, he is still using it. Haven't heard any complain yet but well done #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The application was really neat, easy for setting up client information. Trusted website when it comes to important credentials #### Cons No problem at the moment. Pleased so far --- ### Excellent time saver for us! And very convenient for our customers. - Overall rating: 5/5 - Reviewer: Gina R. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Simplifies operations, emproves cash flow, eases inventory management. Incredible time saver! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy invoicing. Recurring payments. Improves cash flow. Customer portal very convenient for our customers. Web interfaces give us a seriously professional and functional website #### Cons So far, we really haven't found anything we don't like about it. Really looking forward to expense accounting functionality. #### Vendor response Thanks for the positive feedback Gina! Unit Trac was built to be a time saver and glad that you've put the functionality to use to make it easy for customers to do business with Little Kingdom Storage. Replied August 2017 --- ### Unit Trac - Overall rating: 4/5 - Reviewer: Gary D. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used unspecified for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered It has been basically a good move. It allows me to do business online anywhere, anytime. Has some improvements to make in order for it to be more functional. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Allows me to handle my business anytime, anywhere. #### Cons The long learning curve. If it weren't for there GREAT customer service, I would have considered going elsewhere. --- ### I've looked high and low. Finally, I have found a web based solution. - Overall rating: 5/5 - Reviewer: Richard R. - Product usage: Used daily for less than 6 months - Reviewed: May 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like being able to access tenant info from my phone and being able to update on the go. When someone calls, I can tell them which unit is available immediately. #### Cons I don't want the tenants to see all of the past charges. Only show previous month or two. I don't want to remind them of the money they are spending. #### Vendor response We are happy that you found and selected Unit Trac Richard! Your input on reducing the payment history is an update that will be made soon. Future improvements are in process. Replied May 2017 --- ### A+ Unittrac - Overall rating: 5/5 - Reviewer: Matthew S. - Industry: Packaging and Containers - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One stop software for all your storage units tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The consumer support is well above par. Our rep is always there to answer any questions and help. You are not calling a call center, you get the same person who knows you. #### Cons Some customers have had issues using the portal. #### Vendor response Thanks for the positive review Matt! We enjoy working with you and supporting 411 Self Storage. It's also neat to see the Christmas tree business as a part of what you offer. Replied January 2019 --- ### So far so good! - Overall rating: 4/5 - Reviewer: Hugh G. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Nothing bad to say about the customer service, James always responds promptly and offers a solution where possible. Some features we would like take a little longer to implement than we would have hoped but it is not affecting our satisfaction #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Vendor response Thank you for providing the review Hugh! We appreciate your feedback and our development team is continually working to improve Unit Trac and add new features - more to come soon. Replied April 2017 --- ### Unit Trac is a game changer - Overall rating: 5/5 - Reviewer: Shantonia B. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was an easy process. My onboard process was smooth. I had help all the way. Whenever, I have a problem, my rep gets right back with me and helps me resolve me. When we started with Unit Trac, our units were going in the hole, now they have been caught up for the most part, reports make easy to keep up with everyone's status. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unit Trac does every thing for you. Its all online and accessible from ANYWHERE, keeps up with your clients, reminds you to lock them out, sends reminders on your behalf , emails clients, batch invoices, sends late reminders, auto adds late fees, reminds of next steps, takes various forms of payments, allows you to send emails and attachments, see a layout of your units that are vacant, and who is in them. It really holds you accountable. Best of all the price is GREAT. #### Cons There isn't anything I do not like about Unit Trac. It has been above expectations. We went from an old school table looking software to this. It works. #### Reasons for switching to Unit Trac I felt like it was out dated and the secretary had a hard time keeping up with it. #### Vendor response We are grateful for the opportunity to support H&T Lockup! You've made great progress and hopefully you are enjoying the simplicity of managing the business now. Replied June 2025 --- ### 10/10 Recommend Unit Trac - Overall rating: 5/5 - Reviewer: Katelyn S. - Verified reviewer: Yes - Industry: Warehousing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Everyone who owns storage facilities needs Unit Trac in their life. It's made our lives so much easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and the price point. Unit Trac has been great for helping our small business manage our storage units. #### Cons So far I have loved everything about Unit Trac and how it works. It's made collecting rent and staying on top of invoicing much more mangeable. --- ### 5 stars! Easy and efficient! - Overall rating: 5/5 - Reviewer: Mathieu M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Most of all, the servicing is amazing! [sensitive content hidden] is fabulous to work with!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Exactly what I needed! Very efficient system! It allows me to rent the units virtually and maximize my time! The system is easy to navigate for the users too! #### Cons Nothing! Unit trac does everything I need and very cost efficient! #### Vendor response Thank you for the kind words Mathieu! We are grateful for the opportunity to support your business. Replied March 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/unit-trac-profile/reviews/?page=2) --- Unit Trac Reviews, Pros and Cons - 2026 Software Advice