Urbanise is my go to third party platform of choice for providing integrated facilities management solutions for our major clients. The Urbanise team are all ways available and provide great support during contract transition and ongoing during operations.

User friendly, great front end visualisation

Nothing to report . The system from my perspective did not have any negatives.

Regular Platform Updates. Customise to meet Business needs

Not having a Time sheet implemented for our Trades

We can operate more tasks with fewer people with a system that is fairly intuative for users.

The software is constantly improving with new functionality and quality of life improvements being rolled out. The Urbanise team is open to feedback on the platform and seem to incorporate that feedback into future updates.

Some functions have been designed and developed in a way that doesn quite suit how our business operates. This has been offset by Urbanise's willingness to work through solutions to adapt the platform to our needs.

fluid, they are more than happy to provide live demos to our client and potential clients and participate in presentations and workshops which my perspective is essential for future growth. furthermore when they have presented on our behalf they have always represented themselves and my organisation very well.

Ease of use, in today's age of Uber-type service interactions traditional CMMS software are clunky, required a huge upfront investment in development and onboarding then sludge with exorbitant ongoing fees. Urbanise itself and the team that supports it are constantly adapting to client demands, software and tech are moving at such a pace that it is essential to have a tech partner who embraces and champions change, Urbanise is definitely the market leader in my opinion when it comes to this.

My role is demonstrating the system capabilities and functionality to my clients as an FM provider, as far as I a concerned I havent encounter any show stoppers. The only notable things I could draw attention to are: 1. it is only available in English and Arabic, we have some global clients who require multilingual, I understand that urbanise have plans to address this in the not to distant future.

The ongoing support from the Urbanise team for our internal staff and contractors has been first class... Their ability to listen to our feedback and act on it to give our organisation better outcomes is refreshing!

The Urbanise product and support has assisted in optimising our network and depot facilities management delivery model. Real-time reporting and associated dashboards have been extremely helpful!

Continued improvements are required to simplify the system for the contractors to closeout work orders... Better self-help options !

We now have the ability to raise, monitor, control and close-out the various work orders within all divisions of our business, including invoicing and payments.

Integration! Urbanise has allowed us to eliminate archaic systems and transfer robust data into one cloud-based platform which can be easily accessed via the Force phone App or desktop.

The initial input of data, in our case, Hierarchies and Areas within assets was trial and error. We got there in the end!