About Urbanise Facilities

Urbanise Facilities is a cloud-based facility management solution designed to help businesses of all sizes in the real estate, education, retail, government and utilities sector streamline communication with customers or suppliers, automate workflows and manage buildings and workforce on a centralized platform.

It enables supervisors to determine the pending jobs, availability and productivity of teams and work orders required for various assets or locations. Urbanise’s CRM module lets businesses manage contact details about property owners, tenants and residents and view previous interactions with clients. The AI-based application helps managers analyze supplier performance, costs, and asset failures.

Urbanise Facilities offers integration with variou...


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6 Reviews of Urbanise Facilities

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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September 2019

Richard from Ventia

Company Size: 5,001-10,000 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Review of Urbanise

Urbanise is my go to third party platform of choice for providing integrated facilities management solutions for our major clients. The Urbanise team are all ways available and provide great support during contract transition and ongoing during operations.

Pros

User friendly, great front end visualisation

Cons

Nothing to report . The system from my perspective did not have any negatives.

Reasons for Choosing Urbanise Facilities

Value for money, tailored solutions

September 2019

Roy from Modus

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

September 2019

Modus - Feedback

Pros

Regular Platform Updates. Customise to meet Business needs

Cons

Not having a Time sheet implemented for our Trades

Reasons for Switching to Urbanise Facilities

• Manual logging work requests – No automation available • No Software updates with old system in 9 Years • No Mobile Application available for Trades • No other lines of communication other than email and phone . Old System didn’t allow updates outside the Desk Coordinators data entry • Lack of Customer Service – TSM became complacent • Integration with client portals not available • No live reporting or Dash Boards available. Only Export to Excel • JSA/s and Client Documentation through Paper Only

September 2019

Jason from Knight Facilities Management Australia

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2019

Urbanise Review

We can operate more tasks with fewer people with a system that is fairly intuative for users.

Pros

The software is constantly improving with new functionality and quality of life improvements being rolled out. The Urbanise team is open to feedback on the platform and seem to incorporate that feedback into future updates.

Cons

Some functions have been designed and developed in a way that doesn quite suit how our business operates. This has been offset by Urbanise's willingness to work through solutions to adapt the platform to our needs.

Reasons for Switching to Urbanise Facilities

Current platform was technologically obsolete and we needed a platform that we could invest in long term for our business

September 2019

David from Prompcorp

Company Size: 1,001-5,000 employees

Industry: Facilities Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Urbanise CMMS platform for FM service delivery

fluid, they are more than happy to provide live demos to our client and potential clients and participate in presentations and workshops which my perspective is essential for future growth. furthermore when they have presented on our behalf they have always represented themselves and my organisation very well.

Pros

Ease of use, in today's age of Uber-type service interactions traditional CMMS software are clunky, required a huge upfront investment in development and onboarding then sludge with exorbitant ongoing fees. Urbanise itself and the team that supports it are constantly adapting to client demands, software and tech are moving at such a pace that it is essential to have a tech partner who embraces and champions change, Urbanise is definitely the market leader in my opinion when it comes to this.

Cons

My role is demonstrating the system capabilities and functionality to my clients as an FM provider, as far as I a concerned I havent encounter any show stoppers. The only notable things I could draw attention to are: 1. it is only available in English and Arabic, we have some global clients who require multilingual, I understand that urbanise have plans to address this in the not to distant future.

Reasons for Choosing Urbanise Facilities

Customer support

Reasons for Switching to Urbanise Facilities

functionality, tech innovation, team support.

September 2019

Steve from CitiPower Powercor

Company Size: 1,001-5,000 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2019

Urbanise Facilities - Helping CitiPower Powercor delivering better workplace services

The ongoing support from the Urbanise team for our internal staff and contractors has been first class... Their ability to listen to our feedback and act on it to give our organisation better outcomes is refreshing!

Pros

The Urbanise product and support has assisted in optimising our network and depot facilities management delivery model. Real-time reporting and associated dashboards have been extremely helpful!

Cons

Continued improvements are required to simplify the system for the contractors to closeout work orders... Better self-help options !

September 2019

MELISSA from Sebastian Property Services

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Benefiting The Built Environment

We now have the ability to raise, monitor, control and close-out the various work orders within all divisions of our business, including invoicing and payments.

Pros

Integration! Urbanise has allowed us to eliminate archaic systems and transfer robust data into one cloud-based platform which can be easily accessed via the Force phone App or desktop.

Cons

The initial input of data, in our case, Hierarchies and Areas within assets was trial and error. We got there in the end!

Reasons for Switching to Urbanise Facilities

There are no limits with the Urbanise software. It will grow as we do, continuing to support our business and processes.