About Urbest

Urbest is a cloud-based solution designed to help real estate professionals, service providers and tenants manage properties and track issues. The solution enables property owners to initiate group discussions and organize data such as descriptions, quote and invoices relative to a building unit within a centralized system.

Urbest comes with an analytics module which helps supervisors track job progress, receive timely alerts and view the number of resolved issues for a particular duration. It comes with a mobile application for iOS and Android and support is provided via chat and email. 


Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of Urbest

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(20)

20

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

December 2019

Luc from yousign

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

A very good software that makes our lives easier

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

Pros

Very easy to use, our team is very happy to use this software daily.

Cons

Nothing to say here. Everything works like a charm.

Response from Urbest

Replied December 2019

Thanks Luc, It's a pleasure to help you along your growth and new offices.

September 2019

Alexis from Bouygues Energies & Services UK Ltd

Company Size: 1,001-5,000 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2019

Computer Aid Facitily Mngt System: Urbest tops the league

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

Pros

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

Cons

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Reasons for Choosing Urbest

As described above, mainly because it could allow us to capture the information at source and create a sense of community around the building. At the same time eliminating the bottleneck at helpdesk level.

Reasons for Switching to Urbest

Maximo is far too cumbersome. Hard to train people on it. Way too heavy for rapid deployments. And key to our requirements, it has no means of involving the whole community and capturing the information at source. That is a major drawback.

Response from Urbest

Replied January 2020

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest

December 2020

YVAN from AEW Ciloger

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

December 2020

Urbest Portalis

Pros

a better check for maintenance and a better connexion between users.

Cons

work wtih others partners than ENGIE to develop more skills.

September 2020

francois from région normandie

Company Size: 1,001-5,000 employees

Industry: Government Administration

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

September 2020

maintenance

une bonne idée au départ, la première version était plus lisible de mémoire.

Pros

toutes les demandes sont centralisées, la possibilité de mettre des photos

Cons

manque de visibilité sur smartphone en tant qu'intervenant sur les demandes.

Reasons for Switching to Urbest

l'ancien produit n'était pas intuitif pour les demandeurs.

Response from Urbest

Replied November 2020

Bonjour, Je vous remercie pour votre retour, nous travaillions au quotidien pour ameliorer urbest et vous simplifier la vie, n'hesitez pas a nous faire par de vos remarques sur hello@urbest.io

October 2020

Florian from Paris la Défense

Company Size: 201-500 employees

Industry: Architecture & Planning

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Adopté très vite

Pros

Nous avons beaucoup apprécié la capacité d'Urbest à travailler avec nos équipes et à évoluer dans un cadre assez restrictif qu'est le notre, tout en proposant un outil assez innovant pour un établissement qui n'était pas habitué. Toutes les équipes qui l'utilisent sont ravies de la facilité d'utilisation et de l'efficacité de l'application.

Cons

Aucun problème avec l'utilisation d'Urbest

Reasons for Switching to Urbest

Efficacité et UX bien supérieure sur Urbest

Response from Urbest

Replied October 2020

Merci Florian pour ce retour ! Ravi de voir que Paris la Defense apprecie l'experience urbest.