Urbest

RATING:

4.8

(32)

About Urbest

Urbest is a collaborative software that helps teams to organise communication, tracking, management and evaluation of tasks for general services and maintenance. Get rid of emails, SMS and other spreadsheets by putting all your tasks in Urbest. The calendar will help you plan the workload of your teams. Urbest checklists allow you to share control routines (monthly, yearly...) and, for example, to respect your regulatory controls. The indicators generated instantly can be exported and allow you to set up action plans. Finally, the possibility of integrating documents and files into Urbest enables your teams to be efficient by having the right information at all times. Urbest saves 30 to 90 minutes per day thanks to easy access to information, task automation and aut...

Urbest Pricing

Pricing starts from $600 per year. Contact Urbest for more information.

Starting price: 

$600.00 per year

Free trial: 

Available

Free version: 

Not Available

Urbest issue tracking screenshot

Urbest Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Urbest

1 - 5 of 32 Reviews

User Profile

Luc

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

A very good software that makes our lives easier

We have several offices and Urbest helps us centralize all requests and act as efficiently as possible. This is very important for our teams.

PROS

Very easy to use, our team is very happy to use this software daily.

CONS

Nothing to say here. Everything works like a charm.

Vendor Response

Thanks Luc, It's a pleasure to help you along your growth and new offices.

Replied December 2019

Alexis

Facilities Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

Computer Aid Facitily Mngt System: Urbest tops the league

As said above, the reporting of problems is often a bottleneck in traditional systems whereby one will see the problem and will have to call/email/ or phone the helpdesk to report it. Not with Urbest. One can do it directly via its mobile-app. And this is empowering the user, giving the chance to participate in making the building a building users want to be proud of. Personally I was impressed by how easy it is to get going with the software. From taking the decision to having it running, no more than a week passed by. In fact, a couple of days after the decision, I was already accessing the software and setting up the few bits and pieces needed. A week after everyone in my organisation could go ahead and use it.

PROS

The fact this software isn't presented as a traditional software. It is a service ; it is there ; it runs. You barely have anything to do to get it going for your organisation. That's the beauty of an easy-to-use software that sits in the cloud and can be accessed as a software-as-a-service. The graphic is great and minimalist so you see things. You don't have to learn it to get going. Simple is key and that's the main adjective to it. KISS: Keep it Simple and Straightforward fits this software perfectly. And when it comes to its core, it is great as it captures the information at source: it gives the user who sees the problem to report it directly in the system there and then. And that is the essence of a good system where the whole community is involved and one can see how her/his issue is resolved in near real time.

CONS

Difficult to fault this software. Yes maybe it doesn't have all the features of a Maximo (IBM) or Planon but do we need these features? No.

Reason for choosing Urbest

As described above, mainly because it could allow us to capture the information at source and create a sense of community around the building. At the same time eliminating the bottleneck at helpdesk level.

Reasons for switching to Urbest

Maximo is far too cumbersome. Hard to train people on it. Way too heavy for rapid deployments. And key to our requirements, it has no means of involving the whole community and capturing the information at source. That is a major drawback.

Vendor Response

Thank you Alexis! We continuously strive to improve our product and if there are other ways that you think Urbest can help solve problems for you or add more value - then please do share these with us! Best, Team Urbest

Replied January 2020

YVAN

Real Estate, 501-1,000 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Urbest Portalis

PROS

a better check for maintenance and a better connexion between users.

CONS

work wtih others partners than ENGIE to develop more skills.

Vendor Response

Thank you for your comment! We appreciate. For your information, you can invite any service provider from your admin panel. Regards,

Replied February 2021

Catriona

Facilities Services, 1,001-5,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Urbest is the innovation all modern Facilties Management companies needed yesterday

It has solved the issue of giving building users self service reporting, not going through antequated methods of calls/emails. It has resolved the issue of being unable to capture ongoing feedback from users on our request resolution and satisfaction. It hasn't resolved our issue of having a slow/bulky CAFM that isn't lean in its workflow

PROS

The simplicity, user friendliness, modern approach and workflow. It makes FM so simple it's a surprise that we didn't already switch to it. Giving a tool to all building users to report to FM teams their issues is like tracking a pizza order on domino's, everyone should have it. Having a simple workflow for FM teams to organise and be faster at reacting/resolving in all transparency is a step towards even having a FM as a self service linked to a marketplace for independent ad hoc workers which is where the industry may go.

CONS

Integration with our existing CAFM is possible but the overlap of functionalities has made it difficult for our IS teams to draw the line. Integrating directly with our purchasing/finance system could be the solution but the build, dashboard, monitoring would need to be very robust for the teams to feel reassured. It could/should do so much more as an FM app in the future e.g. geolocalisation, way finding, community building if Urbest doesn't want to be the app that just gets integrated into other ''sexier'' apps

Reason for choosing Urbest

Better design: modern/user friendly, faster build and implementation, cheaper as it is more flexible in terms of pricing model

Vendor Response

Thanks Catriona! We understand the needs of customers and this is why we are building more things and expect to see very soon PO/Invoice management live in our product and a few more things up our sleeve. We look forward to helping Bouygues UK strengthen it's portfolio and services.

Replied March 2020

Alexis

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2020

Urbest is a key component for us in order to organise, plan, and get feedbacks.

Urbest enables us to keep a close contact to the final users of this solution, and to keep every task in mind.

PROS

Easy to use, and very efficient to have an overview of all actions to prepare for all sites. Filters are really usefull to compartiment all tasks.

CONS

Some features like a planning could be usefull in order to plan in advance some tasks.

Vendor Response

Thanks Alexis! We appreciate your feedback! Stay tuned as we are working on delivering (in the next few months) the ability to plan tasks!

Replied August 2020