Ease of use, very fast customer service (we're constantly reacting to subbies needs in the field and Omtrak are all over this). Flexibility of exporting and ease of information received.

Only able to apply Defects to one subbie, for example some issues need two or three subbies to complete a job. Need to create defect workflows. Exporting PDF's can take time when Omtrak says "you will receive a link"

Providing an easy to use system, it has helped us to manage our defects through simple notification and clear advice around management of same. This has provided a great help in closing out defect issues, and assisting in management of client relationships through prompt action.

A fair amount of subcontractor training is required at the beginning of their use, however OmTrak does provide a simple and easy to use help and training section.

The idea of the software works is good. However the program needs a complete redesign to make it more user friendly.

One stop shop for Operation and Maintenance manuals. Takes the pressure off contractors to organise OMMs for Defence regarding GEMS etc

The program is very clicky. The program doesnt give you enough features or functionality. There are times where ill be in a section and the pop up text box will pop up on my screen but there will be no scroll bar. Basic text editing is needed. Having the ability to resize text boxes is needed. Let project admins add users. Simple task and will take pressure off WebFM Asset section so clunky and clicky. Not very user friendly. Needs to be compatible with multiple resolution/screen sizes. Remove the pop up text boxes all together and have a drip down system. When you click on something - it opens a section on the same screen - with all functions still accessible. Not a pop up text box where you can only do one thing and one thing only.

Omtrak was used by our team and the building contractors. It was used for identifying defects and reporting to the builder for rectifications. On many occassions, simply calling was not an option. We could open Omtrack and get an almost immediate response. I was very pleased with the simplicity.

The redeeming feature of this software is it's ease of use. Anyone can easily navigate and implement this software. I found that is is much more refined and user friendly than the programs that are used by my company. We used this software during our DLP ( Defect Locating Period). Correspondence between my team and the contractors was enhanced by speed and eliminated the game of phone tag.

I cannot say there was anything negative about my experience.

We have used OmTrak on numerous Instituitional, Government, Commercial and Residential Projects in Australia and Asia and found it consistently superior to other alternate document control software.

The ease that documents and project communications can be written, uploaded and delivered/reviewed

Nothing comes to mind in regard to negative issuses

Our only involvement is reviewing operational manuals submitted at Practical Completion of landscape projects. The manuals are submitted by builders, landscape contractors or irrigation contractors for approval. These are often incomplete and it is frustrating to get responses from contractors when portions of manuals are rejected.

Nothing. Note that we don't choose to use OmTrak - the choice is made by builders that we work with.

We are currently administering a landscape contract with a 12 month maintenance period after Practical Completion. We are sent a monthly OmTrak submission even when there have been no changes made. The program is not easy to navigate for an occasional user.

It has some good features but lacks smoothness of other similar products.

The custom-ability of folders and stages.

Reviews only being pass or reject. Would rather give them a comment to fix something up to allow a pass review rather than an outright reject. The inability to stay logged in. Having to explain that I am not a robot every time time I log in. The clunkiness of moving between stages and disciplines.

Document control, awesome manuals and accurate site defect management

Manager of several large projects, with some operating OmTrak and another competitor product. Hands down winner is OmTrak document, manuals and site works. Recommend it and miss when I can’t have it

Happy with this product Only con is other projects choosing inferior competitors products

Great for defect management, shop drawings and manuals.

Easy to use and understand. Uploading manuals and drawings is simple and fast.

Viewing uploaded drawings and documents using the online viewer is quite slow. Much faster to download and view

Had OmTrak been used from the start of the project the benefits would have been even greater with respect to document management and communication protocol. It's easy to track emails, RFI's. We love the Siteworks module for managing defects

Really like the SiteWorks module for managing defects as it is live and requires no additional input to manage and track.

On our project the O&M manual sections should have been tailored more

The ease of use and the site works template is customisable making it fit multiple uses.

The mail review process is not very project friendly and can cause issues when trying to work on major projects with multiple threads.

We got through it but it wasn't very user friendly

Nothing really stood out as being that great

I found it hard to work out how to upload and submit doc's

We are a fire protection company that does design and install. Using OmTrak is easy to use and easy to teach to anyone who is unfamiliar with the soft ware.

Easy to use, separate sections that clearly set out project design elements and materials. Maintenance section is very easy also as it has a choice to have industry standard template of maintenance or you can input a custom one. When you have finished inputting the data you can select to have a copy in pdf sent to your email.

Review of the sections could be better with comments of sections in larger writing. Being able to unlock a section to edit would be better than having to email the system administrator.

That it needed no software, It was supplied as PDFs

Every PDF from links opens a new screen.

Allows for all assets to be tracked. Useful for large projects with 1000's of maintainable assets.

Review process can be cumbersome as new information cannot be added until review has been rejected back to stage 1 of the process.

It is a good platform especially for O&M Manuals review and sign-off. It has features for users to add/track history of and review. The software allow documents to be organised to suit user preference.

There isno option to open an item that has been reviewed/approved. Which mean, once it is approved, it cannot be changed. There should be a feature to change even if the item is reviewed.

Information being contained to the one system instead of documents being sent at different times to different people has been a great time saver.

The "Site Works" function is good as it keeps an accurate list of defects to be completed. Being able to upload all of your documentation on the one system is valuable and saves time.

Not clear when you upload information whether it has been sent or seen by anyone. I haven't received training on Omtrak, but I found it hard to discern if I'd uploaded correctly and the information had been sent to the appropriate people. It's not clear.

helps a lot with handover at the end of a project

the inter-connectivity of all the features

it can be a bit daunting for fist time users, connecting the bits and understanding how they "talk" to each other

Overall is a great tool and very useful

Easy to use and consolidate / streamline O&M process

The cost can be high for initial set up, User customisation limited,

Ease of understanding with control and monitoring on the whole development on a daily bases. With added value, you can control all soft and hard FM functions up to 50 years keeping your but mainly The client in control whilst keeping costs down.

At this time I can't say but I can see why subcontractor or suppliers will not like this product and the services it can offer not only to the main contractor or the developer but the end user.

GUI for this platform is clear and easy to follow

workflow lacks clear identification of ownership and status

Ease of use for the project it was adopted for. Easy to navigate.

Probably didn’t use enough features to be able to experience any negatives.

Pretty happy with the software and I would continue to use this into the future.

Functionality and ability to use it for document approvals - makes the process easier to manage rather than using emails where it is difficult to track and administer. Overall the functions are very well thought of for managing documentation.

It was a little slow or laggy - I suspect this is more to do with the size of the content rather than the software.

Average

not difficult to use

Conversation history can be difficult to track, replying to email doesn't close item and it comes up as outstanding, uploading documents is long winded

Trackability, usability and professional result have all been improved with the use of OmTrak.

Multiple people can work on it at the same time. You can see what you've achieved and what is remaining. Excellent reporting and exporting.

Some inflexibility in moving sections around, but this is only a problem in some areas not all.