While this CMMS has many programs inside it, as well as optional features, it is easy to train someone on the basics. Many of our staff want something quick and easy, so they can execute what they need to do and move on to their next task. The data is available for me to analyze, in order to understand how to implement process improvements for our organization, but those that only want to create or complete work orders can do that and not worry about everything else. This is the system that keeps our 70+ buildings up and running. Being able to create work orders, manage their execution, and maintain the data

I have found the report writing function to be confusing. There are many pre-built reports, but finding the right one for what you need, modifying it, and scheduling it often takes more time than it is worth. I prefer to create a query and save it, so I can run it whenever I need to. I wish it was more intuitive and easier to use, but I understand improvements should be made soon, so I am looking forward to what will be available.

Overall we have been very pleased with TMA from set up all the way to our daily use. We have gone from an "out of the box" program that we had not been able to implement to TMA which has taken us through each and every step needed to get our system up and running. TMA continues to work with us to make sure we stay up and running and that we do not run into any issues that can not be resolved. TMA has a great team working for them to help their clients get the most out of the program.

TMA has been real easy to set up and to use, this has also helped in getting our technicians to use the system so we can start tracking history of the equipment. TMA also allows us access to more information at our finger tips instead of wasting time hunting for this information. There has been minimal training needed for our technicians to be able to start using the mobile part of the system giving our technicians easier access to the work orders and allows them to complete the work orders in a timely manner.

WebTMA 7 does lack the ability to set a limit within a report with an automatic email notification. In WebTMA 5 this was useful for my supervisors as they are normally out in the field instead of in the office, and this served as a reminder for them to address these certain issues in a timely manner.

Overall the basic software is good. However, if you're looking to be able to use your CMMS to leverage the needs of your Facilities department, the reporting is difficult and new features that could help are not available to self-hosted customers. This reflects a general lack of customer support from management. That being said, the individuals that have helped us when we can get access to a module, have been very helpful within their capacity.

It has robust task and preventive maintenance modules.

They are very slow (multiple years) to release updates. New features are only being release to their SaaS customers. The self hosted customers get left with old out dated software. CMMS doesn't have a high turn over of customers. So they are ok with not supporting self-hosted customers because they aren't concerned about losing them as customers.

This software is very user friendly, it did not take me long to learn how to navigate it. The staff are very helpful and respond pretty quickly. I use this on a daily basis, insurance compliance for my organization would not run as smoothly without it.

I would like to be able to update the producer contact information because it changes so often.

I have been with TMA since 1992 and have been close friends with many along the way. [SENSITIVE CONTENT] that use to answer the phone to name a few. Tma is old school with customer service and yet innovative with technology. I personally have had a great experience through the years --- TMA is more than a company but has more so been family to our team.

With any CMMS software you must have a clear work flow process in order to be successful. TMA assists the user to define and determine their work flow process in order to setup the software. What has impressed me the most with TMA is their listening ear in allowing the customer to drive software updates and enhancements.

No software is perfect and I applaud TMA for creating the feedback loop to allow the customer to drive change in the product.