Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"What i like about this software is very easy to work it. "
"The flexibility and it’s ease of use. We have been very pleased with the product since the start "
"Easy to use on my end, and it keeps track of what I do. It has saved me when the State comes in for survey at least twice"
Cons
"Customer service has been excellent, but there were just a couple items or requests that could not be changed or tailored for the way we use WorxHub."
"Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software."
"It is a matter of good data being entered. It is difficult with small teams to accurately get the data entered."
TheWorxHub Reviews
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January 2020
Bas from Menno Place
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Best CMM system for senior living
I have always enjoyed working with the software. They have always involved the end user in the development and its made the TheWorxHub one of the leading operations software.
Pros
The product is very user friendly. My staff have very little issues when using the software. Support is excellent.
Cons
Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.
Reasons for Choosing TheWorxHub
I found the development team for the TheWorxHub were very proactive in creating a complete operations software and they seem to be continuously developing the software.
Reasons for Switching to TheWorxHub
CWorks did not have the capabilities we were looking for and we were looking to expand CMM into other departments like housekeeping.
January 2020
David from FirstHealth of the Carolinas
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2020
More Accurate Work Orders
Once we get all our equipment logged into the system it will make my job easier to keep track of the PM's and repairs that need to be done. Keeping track of the time my team spends traving to the jobs they do, will help to get more man power.
Pros
The ease of use. How you can give a better detail of the problem you are having when you put in a work order.
Cons
The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.
Reasons for Switching to TheWorxHub
for the ease of use and the more options it offered for our company.
January 2020
Glenn from Hardin Medical Center
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2020
WorxHub review
Overall the software works well for our needs. It is easy to use, easy to set up, simple for staff to understand. The software helps keep my staff on track with request and with PMs. It also help track cost that can be used at budget time.
Pros
The software has PM procedures built in, when you set up PM you can choose to use this procedures or they help you in building your own. The easy of setting up the program Worxhub staff was great to work with The easy of using the software, easy for my staff to learn to use.
Cons
Sometime the Category and Subcategory does not fit. Worxhub does not have an interface for Bio-med test equipment to communicate data to worxhub, it has to be enter manually.
Reasons for Choosing TheWorxHub
because it fix our needs
Reasons for Switching to TheWorxHub
It was more built for Bio-med equipment than building Maintenance. We are still using Medmizer for Bio-med equipment.
January 2020
Rey from Kendal at Oberlin
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Kendal at Oberlin WorxHub Review
Pros
User friendliness. Ability to produce reports and keep track of ongoing projects via pulse tab.
Cons
None. The system fully meets our needs.
Reasons for Choosing TheWorxHub
Ease of use!
Reasons for Switching to TheWorxHub
TMA was outdated and extremely cumbersome.Did not have real time capability.
January 2020
Lillian from HumanGood
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
WorxHub WORXS
I have had an amazing relationship with the whole WorxHub team from tech support to engineers. Everyone is passionate about both the tool and their customer service.
Pros
I love the common sense use of this tool. I work in senior living and our team and residents are technically challenged but that has never been an issue with WorxHub. I also love the robust tool. I wish it would have been my only job, I only scratched the surface. I could have done so much more!
Cons
Only a minor con, the accounts, we have 17, are separate unless you go from WorxIQ. It makes it so my team can not easily back each other up without logging out and into a new URL but, again, this is minor to me.
Reasons for Switching to TheWorxHub
I was not involved in that process and do not know.
January 2020
Casey from PSL
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Facilities and Campus operations and maintenance solution
This suite of solutions have enabled us to reduce time on transportation needs, simplify room booking, validate expenses on maintenance, and convert from being reactive to proactive by managing recurring and scheduled preventative maintenance work orders. Our organization has adopted bar coding of assets which saves time tracking assets and helps account for repaired, replaced, and misplaced assets.
Pros
The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.
Cons
The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.
Reasons for Choosing TheWorxHub
Worx-Hub was chosen over other systems based upon their customer service, ease of use, and is industry specific (Senior Health Care) which allows them to understand our needs and requirements.
Reasons for Switching to TheWorxHub
Our previous system did not provide corporate reporting and could not deliver the suite of options that Worx-hub by Dude Solutions has been able to deliver. Our old system was not user friendly and was cumbersome.
January 2020
Dale from Community Hospital Fairfax
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2020
WorxHub
Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number.
Pros
This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.
Cons
I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.
Reasons for Choosing TheWorxHub
It was the most cost effective choice and we are glad we made the decision to go with the WorxHub.
January 2020
Edgar from Kisco Senior Living
Company Size: 1,001-5,000 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
My experience using CMMS
It has been an amazing experience and I am so glad that the company finally took the leap to CMMS across organization with a product that were able to tell her to are business model and operation.
Pros
Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend.
Cons
They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site.
Reasons for Choosing TheWorxHub
One of our sisters location had used the system in the past but did not get it off the ground to the point where our entire organization will buy into it. Once I was able to pilot it in my community and expand our capabilities people noticed and we had buy-in.
January 2020
Jeff from MRC The Crossings
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2020
It works! I'm a Fan...
We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan...
Pros
I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.
Cons
Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...
January 2020
Jason from Clark Fork Valley Hospital
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
Simplicity
Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization. - The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END. - We almost did not continue with the worx hub implementation.
Pros
Ease of use for new hires. Easy to train to proficiency.
Cons
Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)
Reasons for Switching to TheWorxHub
We were told facility dude was being phased out and that Worx Hub was our only option. - Not sure this was entirely factual - Told this was healthcare specific and had lots of bell and whistles / we did not receive said bells and whistles because they were under development and...……. when they came they had an additional cost attached. :( (OVERALL HAPPY BUT WHAT A LONG RUN TO GET HERE) Maybe work the kinks out before you market something that is not fully functional next go around
January 2020
DEBRA from Manor Park Inc
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Awesome
With the amount of residents we have to deal with, it makes it easier to track the issues going on in the different level of care. I use it for our Life Safety Survey to make sure we repair what needs to be done.
Pros
They are constantly updating to make it better and it is user friendly to use. I am very impressed with Dude Solutions!
Cons
I wish there was a way that my maintenance staff could get reminders of scheduled work orders.
January 2020
Kenny from Jack Hughston Memorial Hospital
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Functionality
4.0
January 2020
Worx Hub does work for you.
I have been able to create a "favorites" list of the life safety work orders that we perform and track, on a regular basis, any time frame I want since we have had this software. As I have said, I look forward to learning even more and am enjoying using the WorxHub on a daily basis. We upgraded from our old Facility Dude software to the WorxHub and it has been a pleasant change.
Pros
We have only had this software for the past year. I have worked with several other maintenance software programs in other locations. At first I tended to rate WorxHub against other software I had used elsewhere. Now, after using it for the past year, I am finding that it is a very good tool for the type of work we do. This is a hospital, and as such, we are subject to the mandates of the Joint Commission and the Environment of Care. WorxHub has effectively allowed us to set up our preventative maintenance program in order to track and prove our adherence to the life safety and NFPA codes. The reporting module has been very helpful for me since I am responsible for all Facilities Services documentation. I learn something new on WorxHub regularly and look forward to learning even more.
Cons
At first, I found it a bit difficult to navigate throughout the system. I probably should have called the help desk more, but I persisted on my own.
Reasons for Switching to TheWorxHub
Change on your end was eminent and we chose to upgrade to WorxHub after looking at a few other competitive software options.
January 2020
Linda from Samaritas
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Ease in using The Worx Hub
We are able to serve our residents (Senior Living) quickly because of WorxHub. When a request comes in, I can immediately pass it on to our Maintenance team. They see it immediately on their tablets and can respond accordingly. I may assign it to be done today, next week or even immediately. It makes it easy to keep track of who is doing which tasks and what is yet to be done. The accountability is important to us and this is our record of what has happened and what is yet to be done.
Pros
The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate.
Cons
I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order.
January 2020
Brad from Comprehensive Healthcare
Company Size: 501-1,000 employees
Industry: Mental Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
The WorxHub Reveiw
I really like the integration of the different modules and we have several building in several locations . The PM function is priceless and allows us to be proactive on our maintenance and keeps us on schedule and prevents lots of downtime on our key equipment. The ability to track staff time as well as send out surveys to requestors to make sure expectations have been met is also very valuable. I love the WorxHub and the improved efficiencies in our department related to using WorxHub.
Pros
I like the fact that is can be used with different modules that are integrated with each other. I also like that the available modules when combined allow you to pretty much manage and collect data related to all aspects of facilities management. I think the customer support is very friendly, professional, respectful as well as timely to requests for assistance.
Cons
I think when we purchased the software we did not get what we thought we would be getting and learned that some modules needed to be purchased separately and were not included in the package we had originally purchased.
January 2020
Lisa from Riverside Shore Memorial Hopital
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
WorxHub review
We purchased the Security program and this has helped it making sure that Security is doing their daily rounds and checking that things are working properly during the evening shifts.
Pros
This software has allowed our hospital to keep track of all required documents for our surveys. With WorxHub we have taken an unorganized bunch of papers and streamlined them into PM's that will produce so that these required items for the DNV are done on time and recorded properly. Because of WorxHub our documentation has been praised by several surveyors.
Cons
I really cannot think of any Cons at this moment. When we started using WorxHub we were one of the first. In time they have worked out many little bugs and are improving it all the time. I don't think anyone would be sorry for purchasing this program.
Reasons for Choosing TheWorxHub
Did not look at any others
Reasons for Switching to TheWorxHub
We built a new hospital and wanted something that we could use to organize our new daily, weekly, and monthly PM's. WorxHub fit what we were looking for.
January 2020
Frank from Mt. San Antonio Gardes
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Worxhub Security
We are in the beginning stages for using worxhub. The worxhub staff has been tremendous in helping us get this program set up. We are looking to launch the program with our staff very soon. I used Worxhub with our IT department the past few years. It was easy to receive work orders and make notes on the job, so you could review specific information about the job that was done. As our experience grows, I look forward to giving more feedback with the Security program.
Pros
It gives an sense of ease to the employees. They can scan their checkpoints and it automatically logs in with a time stamp. The layout if pretty user friendly. You can easily type of a report from the software.
Cons
The software is not an application yet. So we have to use it as a webpage.
Reasons for Choosing TheWorxHub
WorxHub has been established here with PM works and for our IT and maintenance department. The main reason was the cooperation and organization of worxHub. The other company didn't offer the hands on training with their staff or much design guidance. WorkxHub has a solid design and a clear idea of what we wanted to accomplish.
January 2020
Matthew from Orchard Manor Nursing Home
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great product, Exact Product for Nursing Homes
It has been great, we transitioned instantly and never looked back. Went from paper to computer and was effortless. Techs understood the lost time on paper, going and getting orders and then not understanding location or couldn't read the writing. The history of PMs and repairs done on an asset had been great
Pros
Ease of use, time it takes to fill out a request 15-20 seconds. History
Cons
Can't think of anything but reports and it's just that I don't know how to use them fully.
Reasons for Choosing TheWorxHub
Ease of use, asset management, capitol planning
Reasons for Switching to TheWorxHub
Facility Dude was not meant for a nursing home and was not user friendly. We found it took minutes to enter a work order and there was so much useless information on the form. Worx Hub took about 15-20 seconds and even faster after a couple of time using it. Every computer has it on the desktop and easy for staff to use.
January 2020
Harold from Piper Shores
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
The WorxHub
I greatly appreciate this resources in our daily activities. The mobile interface is invaluable and ability to regulate what's submitted, the overall flow of work generated, allows me to communicate to multiple parties on the status of the work order and pending aspects of building
Pros
I really appreciate the integration that ties multiple aspects of each room: i.e. resident location, assets, history and comments resource, and the ability to break down each staff member according to assigned jobs, the pulse, and the overall ability to search based on various aspects from each work order.
Cons
There are some, not many, but some paths that don't feel natural. There are specific sub categories that feel slightly buried, and navigating some of the additional information that one cannot change is bothersome. Aspects of these sub folders feel arbitrary to really finding and grouping information.
January 2020
Dave from Apostolic Christian Restmor, Inc.
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
A great product!
Before the WorxHub our daily work request came in the the form of notes, e-mails and many phone calls. With the implementation of the WorxHub, the different request are all channeled through the software. For the most part our environmental services staff are able to accept the work request without having a supervisor involved. This allows for other tasks to be completed by the supervisor, instead of constantly being a dispatcher of work request.
Pros
This software makes managing our environmental services department much easier. It channels all of the daily work request to one location. Our scheduled preventive maintenance is presented to us on the schedule we choose. I only have good things to say about the WorxHub.
Cons
I do not see any cons to the the WorxHub.
Reasons for Choosing TheWorxHub
It was tailored to our type of facility and the demonstrations I saw made it the logical choice.
January 2020
Rob from AgeCare
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
2.0
January 2020
Worxhub - maintenance software
Worxhub helps so much with compliance and keeping us in the good books with the government. It provides great evidence when needed to show that our systems are well maintained. We also utilize scheduled work orders a lot and equipment reading features. Very helpful.
Pros
Reporting features are excellent. Storage of data is superb and as long as my maintenance teams have put in appropriate detail in their work I can take an incredible amount of reports to support the work they do.
Cons
Not all my sites utilize all of the features due to cost. Everytime their is a new fearture, it always comes at a cost. Additionally, the program itself can be a little tough to navigate. We have used the program for over 8 years and still to this date some of our sites struggle a little to utilize its full capacity.
Reasons for Choosing TheWorxHub
Again, I was not part of that process.
January 2020
J.W. from West Calcasieu Cameron Hospital
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
WorxHub Maintenance
Pros
The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.
Cons
I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.
January 2020
Gina from Healthcare
Company Size: 5,001-10,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Wish we would expand the use of WorxHub
Once set up, I love the program. Wish we could add Housekeeping to our program. You must have strong WiFi to operate smoothly and correctly.
Pros
Very easy to navigate. Like being able to print reports. When we had to eliminate one building and add another, it was not as complicated as I feared. Adding staff is easy. [SENSITIVE CONTENT HIDDEN] and her team are wonderful!
Cons
Finding the correct report is a little time consuming. We don't have a data entry person to handle Asset Mgt entries, remove staff, change out compliance work for Maintenance, etc. so changes and updates can be dreadful. The original set up was also very time consuming.
Reasons for Switching to TheWorxHub
Corporate decision.

Response from Dude Solutions
Replied January 2020
Hi Gina, thank you for leaving a review! We appreciate your kind words and happy to hear TheWorxHub makes your workday run that much smoother.
January 2020
Julie from Heart of America Medical Center
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
HAMC Review
We use the worxhub every day to distribute work orders to the technicians and they receive them instantly via the app for the phones. We use the reporting for all surveys for the hospital. We use the reporting for our accounting purposes on projects. This has greatly reduced the man hours of tracking all of this information.
Pros
Once you are set up in the software it will track all the information for an area and you can pull reports for any surveys necessary. It has the capability to keep track of expenses and man hours for a project. The ability to have the app on your phone helps make the flow of work easier for the technicians to plan their day. We have found it very helpful in many different areas.
Cons
How picky the search engine is on key words
Reasons for Switching to TheWorxHub
It was a upgrade with your company
January 2020
MD from Brethren Village
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
Building on success; 5 year WorxHub customer
Transparency into costs of running our operations; from staff to vendors. Process changes are now measurable. Increased efficiency with staff. Can detect high-cost Residents and Residents who may be experiencing a decline in their health.
Pros
-mobile; focused on end-users and their adoption through mobile -features; offers many features and modules specific to Healthcare and Senior Living -modules: Maintenance/Operations, Environmental Services, Transportation, Security, Technology -support & investment; consistent product improvements, new features, and very focused on listening to customers to improve TheWorxHub -SSO -reporting including automated email reports
Cons
-limited API -UI isn't the most intuitive -desire to increase the number and more robust reporting
January 2020
Joe from Capital Manor Retirement Comm.
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
The WorxHub Is Awesome
We love this product. It gives us the reports easily when we need them. The flexibility and adjustability of this program is amazing. This has helped us with knowing when or if we need additional FTE's and well as seeing who may be under performing. So far every aspect of this is wonderful. I know we don't use all of the modules but the ones we use are have helped us very much
Pros
The ease of use and the intuitive nature of the software. The staff at Dude is great and always very helpful
Cons
One item that I would like to see is being able to some how assign multiple w/o's to one person at a time. The other is the option to close multiples at one time.
Reasons for Choosing TheWorxHub
Again, the ease of use and the dedicated format for the health care and retirement communities were so great
January 2020
Dale from Moravian Mnaor
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
WorxHub review
The Worxhub has helped raise the efficiency of the operations department significantly with managing work, performing surveys and having a good working PM system. I have never had a bad experience working with anyone from WorxHub. Some people work so well with me I feel like I have developed friendships with them.
Pros
The software is tailored to long term healthcare so we didn't have to try to make it fit our needs. Work orders are easy to submit and make record keeping much easier. It was very easy to set up a preventive maintenance program and hold a lot of information so running reports can shed a lot of insight.
Cons
You can't schedule a trip on a mobile device.
Reasons for Choosing TheWorxHub
The fact that is was designed for long term care so it was easy to set up.
January 2020
Fern from John Knox Village
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Use of Worx Hub to Transport Elders to doctors appointment
Definitely maybe my job easier.
Pros
What I like the most is the ability to share the calendar with all stakeholders and create reports about previous visits to doctors appointments. Nurses were instructed on creating requests and most of them report it is an easy system to learn. As an administrator of the system, I can count how many visits a patients has had and screen unnecessary visits to the doctor with a few clicks:) Staff was very responsive and patient with us as we earned to navigate the system. I was able to customize some tools and our Worx Hub today is working precisely the way we had in mind and dream about it! Definitely maybe my job easier.
Cons
I would like to be able to assign staff members ( nurses aides) to visits the same way the system gives us the ability to assign drivers.
Reasons for Choosing TheWorxHub
After an hour meeting with one representative who was knowledge and very responsive to my questions .
January 2020
Paul from Willapa Harbor Hospital
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great Value and Easy to Use!
Easy to implement, Facility Dude was very helpful from initial sales all the way through set up and on going tech support.
Pros
Once the system is set up, it is easy for administrators and users to catch on quickly how to use.
Cons
There are a few things that could be made easier. Batch Editing should be available for all databases. For example, not being able to bulk edit staff phone numbers and having to change 200 phone numbers individually.
Reasons for Choosing TheWorxHub
Your software was recommended to me by employees at another hospital. Grays Harbor Community Hospital in Aberdeen, WA.
January 2020
Dan from Virginia Mennonite Retirement Community
Company Size: 201-500 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
WorxHub at VMRC
WorxHub enables us to provide a quick response to maintenance needs by our residents. It also provides an excellent way of recording or tracking our work completed.
Pros
Ease of use and ability to quickly create or edit work orders and particularly preventative work orders.
Cons
Customer service has been excellent, but there were just a couple items or requests that could not be changed or tailored for the way we use WorxHub.
Reasons for Choosing TheWorxHub
Seemed to be a better fit for us, created specifically for retirement communities, without a lot of fluff.
January 2020
william from Trinity Health
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2020
Maintenance
I personally like it, the problem is getting our front line staff to put the work orders in. Somehow we need to shorten the process. As of now our staff sees me in passing and they tell me when something is wrong so I have to create work order and take it out. I believe I click my mouse 22 times to complete a work order.
Pros
Easy to use on my end, and it keeps track of what I do. It has saved me when the State comes in for survey at least twice
Cons
To many choices after work order is completed, the staff who put work orders in say it takes to long to figure out.
January 2020
Wyatt from Hearthstone
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
January 2020
Very powerful software
We use this more and more every day, as we learn about more and more features that this software can do. The staff support.. ours is [SENSITIVE CONTENT HIDDEN] is great to work with, and is very knowledgeable and can show short cuts. He doesn't just read from a script.
Pros
This software can do everything except maybe scratch your nose... (maybe next version?) Easy for people to input work orders, easy for staff to receive and complete. Really starting to dig barcoding of assets and capital planning.
Cons
Couple things could be grouped together for saving. Instead of having to save a new work order, and then have to save the selected labor, would like a overall save button that can do both at the same time.
January 2020
Joanne from Northcrest
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2020
WorxHub -Excellent for timesavings, documentation and follow up
Education and information provided has been excellent
Pros
This software has changed how quickly repairs and maintenance items get completed. It has "minimized" middle man and all staff can log in and report issues for repair etc.. It has changed my job and helped so much! I am no longer the "middle man". Also, I can enter re curring maintenance work.....major timesaver!
Cons
I have not found anything yet, the software has been a positive experience for our team!
January 2020
Matt from Lincoln Trail Behavioral Health
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Behavioral Hospital Review
The Worx Hub has been a pleasant experience. The representatives are very patient with my duties and my time. And offer many trainings and calls to support my needs.
Pros
The features. This system can do a lot for an organization. If you use it to the fullest extent, this is a great way to consolidate many tasks not just work orders.
Cons
There is so many features and functions of this system, that through day to day, its hard to get everything set up and using in a timely fashion. This isn't necessarily a fault on the system. There is just a lot that this offers and can become hard to roll everything into it amongst the day to day ongoing tasks.
January 2020
Andrew from Presbyterian Villages of Michigan
Company Size: 501-1,000 employees
Industry: Real Estate
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2020
WorxHub Hits the mark
We have lowered the frequency of 'emergent' work orders/repairs. This is based on the PM schedule that ensures that equipment is being maintained on time, on schedule...but also allows the opportunity to identify small issues before they become large and costly.
Pros
We are able to create reports as needed that can identify areas of opportunity. The system is 'flexible'
Cons
It is a matter of good data being entered. It is difficult with small teams to accurately get the data entered.
January 2020
marcia from Parker
Company Size: 501-1,000 employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
our experience
Before worxhub we had a horrible system barely used by any because it was not user friendly, it didn't have the capabilities of including rounds, and tasks. We are moving forward with adding other worxhub to our system like capital planning and transportation modules.
Pros
the software has provided us an ease to managing our maintenance, housekeeping departments. the ticketing system and PM are great. I specially like the analytics in worxhub IQ.
Cons
Not the software but our decision with the tablets we purchased are too small for our teams to use.
Reasons for Switching to TheWorxHub
not user friendly, didn't give us much more than a ticket system
January 2020
Judi from Williamsburg Landing
Company Size: 201-500 employees
Industry: Facilities Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Judi's Review
Pros
Ease of adding categories and using reports function
Cons
That it does not have a "reminder" feature
January 2020
Sue from Fairhaven Christian Retirement Center
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Great product for tracking and maintaining facility work and assets
Customer support is great, prompt response to questions/problems
Pros
Ease of use, history look up for jobs/work done, can look up using resident name or room number, asset management, scheduling PM work to assist in keeping maintenance costs down due to equipment inspections on a schedule
Cons
Can not think of anything at this time, sorry
Reasons for Switching to TheWorxHub
Better product - more detailed information - history on work/jobs done
January 2020
Keren from Homer Senior Citizens, Inc.
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Fantastic Maintenance Software
Pros
TheWorxHub provides all the features we need to have a successful preventive maintenance plan. The work order features are especially nice to track routine and special maintenance needs. After using the product for two years, we were able to incorporate preventive measures to ensure routine maintenance is completed.
Cons
There isn't anything about this software that we do not like.
January 2020
K. Troy from OAL
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
WorxHub
This software has work greatly in our location control all work order and preventive maintenance. Allow outside vendors and contractors to receive work orders. Also allow staff members to be more proactive to submit orders when issue are discovered.
Pros
User friendly for all levels of access.
Cons
Does not flag items that are repeats Work Orders and allows for more than one WO for the same item.
Reasons for Switching to TheWorxHub
More useful in the Health care environment
January 2020
Jason from Aspirus Wausau Hospital
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2020
Organizing Your Hospitals Work
We are currently working with our Rep on customized reporting for Joint Commission.
Pros
WorxHub is designed for Hospitals & Healthcare. Dude Solutions has taken feedback from facilities leaders that live the daily live of managing healthcare facilities and implemented into a powerful software platform.
Cons
Software platform is very powerful with many options. Reporting is clumsy and unless you spend allot of time looking or trialing reports its difficult to get the end result your looking for. I would suggest Dude Solutions invest more time in what healthcare needs are for reporting and just build them so they can be customized by the end users needs.
Reasons for Switching to TheWorxHub
Customer service was poor and application was becoming outdated at the time.
January 2020
Williamn T from Covenant Woods
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2020
Flexible and customizable
It is very reliable and helpful in problem solving as well as budget planning. It is very useful to the front line worker and the senior manager.
Pros
I like the ease of implementation and use. I like the ongoing innovations that have been made over time.
Cons
The catering function has been less useful than we would like.
Reasons for Choosing TheWorxHub
Because of its specific design for Health Care organizations
January 2020
Mitch from Deerfield Episcopal Retirement Community
Company Size: 201-500 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Best tool to help run your facililty
Smoother operation in dealing with daily, monthly and yearly issues. Asset tool, inspection tool very helpful.
Pros
Easy to use. Geared toward our needs as a CCRC.
Cons
Some areas could use some fine tuning to fit our needs. Anytime we've made suggestions they been addressed or at least paid attention to for future possibilities.
Reasons for Switching to TheWorxHub
This system was much more geared toward our type of facility
January 2020
William from Shelterhouse Volunteer group
Company Size: 51-200 employees
Industry: Civic & Social Organization
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Maintenance made easier
We are able to get all the info of an issue at a glance rather than having to make contact with off shift employees.
Pros
The format is perfect for users who input requests to easily let Maintenance staff know what a problem is, where it is and details of the problem.
Cons
For the users inputting transportation request where a client needs transportation there are too many steps to easily do so.
January 2020
Jim from Paul's Run
Company Size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2020
A day in my life with the Hub
I'm told that I spend way to much time on the Hub. I enjoy looking at the Hub and learning how to use it more to my benefit.
Pros
The fact that I can track all the work that I do within the hub. The reports the I can create on a daily/monthly/yearly basis
Cons
Not much I understand that it is widely used and can cause some delays while working on the Hub.
January 2020
Josh from Green Hills
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2020
Solid Software
It has been overall good. Still waiting on my commission check for all the ideas I threw in that were implemented. ;)
Pros
It's very versatile, and it's capabilities put it ahead of the competitors.
Cons
There are some features that are badly needed that were overlooked when the software was made. They are working hard to incorporate them however.
January 2020
Elaine from Brittany Lane Housing Co-operative
Company Size: 2-10 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
4.0
January 2020
Works great for Property Management
It has worked well for our organization and we have been using this software for over 5 years now.
Pros
Our tenants are able to submit work orders on line easily which our maintenance personell can respond to. It also tracks our assets which we refer to frequently.
Cons
The reports are difficult to navigate and create.
August 2019
Caitlynn from Johns Hopkins Hospital
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Efficient!
My job is much more efficient and productive now!
Pros
As an employee who takes requests for maintenance, housekeeping, telecom, etc. it makes it so much easier to be able to give requestors access to enter their own tickets vs. the phones ringing off the hook and trying to relay requests. It was very easy to learn how to use and it's quick to give others access to various roles. The reports are very customizable and are an efficient tool to use.
Cons
There is nothing I dislike since I've begun using this software!

Response from Dude Solutions
Replied September 2019
Caitlynn, thanks for taking the time to leave a review! We are thrilled to hear TheWorxHub is making your life easier.
January 2020
Claudia from St. Clair O'Connor Community Inc.
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Excellent customer services
I always have a excellent experience working with workhub, the customer services is always there to help me if i have any question or concerns.
Pros
What i like about this software is very easy to work it.
Cons
I don't have much to say i never encounter any problem using the software.
Reasons for Choosing TheWorxHub
100 % we choose TheWorxkHub.
January 2020
Shaztine from Sagewood
Company Size: 201-500 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Amazing!
Overall my TheWorxHub experience has been awesome. The customer service I would give a rating of 1000 out of 10. The service is always amazing, updates are regular and are for the betterment of the product. Cannot recommend enough.
Pros
Ease of use, ability to customize any of the apps.
Cons
I don't have any cons with this service.
January 2020
Brett from Salt Lake Behavioral Health
Company Size: 201-500 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
January 2020
work hub for your hospital
I walked in with nothing to use. Within 60 days I had a functioning work order program that my entire facility was using. I was given trading and support along the way. I actually felt like the staff at the dude were trying to bug me. They were very detailed and consistent with the startup.
Pros
Adaptable by the user. Makes sense using it. Workflow is better than most CMMS programs.
Cons
I have used many CMMS programs over the last 10 years. This one has been my favorite. Right now as I learn it’s idiosyncrasies I don’t have anything I don’t like. I’m sure as I get into more technical arenas I will have suggestions.
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