When we presented our needs in detail many times over, they agreed they could handle them in the end, they were unstable and unable to deliver.

However, we only used it to dispatch work to our mobile techs and that part worked seamless. The techs loved the simplicity of the software.

That didn't change the fact that FieldLocate is an inferior product with no real support.

If you look on their website and talk to them, they will sell you the world. The invoicing is pathetic on this software.

Their licensing practices -- with the annual commitment -- is unfriendly and unusual in the software licensing world, in my experience. Terrible overall experience.

Since then the support from FieldAware has virtually disappeared and 3Plenish have been close to useless.

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely.

They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me.

It is goos and easy to use software. It help to organise operation.

It's easy to sort through the customers with the search feature, and the itemizer allows our techs to better organize our parts cost.

Customer service is not consistent on there advise. Setting up the software to track key customer information is difficult, and report design is very limited.

The technical help is immediate and effective.

They fix one problem with sync and another arises.

FieldAware has been an extremely stable and reliable platform for us, functioning without fail and providing good standard features. But I am particularly happy with the ability to customize fields.

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.

The road-map process for new feature requests can be vague at times.

Overall, fieldaware has been a great fit for our company.

The mobile app is very user friendly and works good. The price book is very easy to set up.

The software WHEN it works is good, adding photos into job sheets is easy and creating job sheets on the fly is good.

Ease of use, pictures, and operation. Dispatching was smooth and reports are good.

The inability to get Field Locate to  SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision.

FieldAware makes it easy to manage field crews.

Reporting is very limited, Customer service is quite bad.

Poor integration options. Not modeled to improve field performance in ways you might expect from typical service management software.

It doesn't work properly and the support is terrible.

The scheduler itself is really handy and a great way to keep an eye on who is where.

Outstanding- will help create the system specific to our business. Continuous Upgrading the system.

They are willing to help you and your business any way possible to make this product work for your company. The mobility of the product is the very best.

No default tax setting, and difficult to carry out some requests with the ipad version.

When we first implemented this program we discovered very quickly how limited this program is.

The software could be great if managed correctly but their back office team have no care about customer service.

He is Ametican and uses Spike all the time. I like using it because you can chat as well as receiving emails so you can use Spike as an all in one  app which is very useful.

I really like the clear and clean interface, I love simple and non-confusing things. It has everything it takes to get into the toolbox of marketing.

The only negative at the moment is it is web based. Looking forward to having an App for my Mac in the future.

The learning curve has been very shallow (i.e. I've learned a lot / feel comfortable using Spike in a short time) and I'm really enjoying using the App.

It is quick and intuitive. I like seeing when others are responding to my messages too1.

But the reason I give this such a bad review is that what they did not tell me was that they remove my branding - my signatures and replace them with their advert.

I love how simple yet functional it is. It's very intuitive and has a lot of powerful tools for keeping your life and projects organized.

Unify different ways of interaction for a strong telecommunication tool.

The incredibly fast customer service - The CS team is really fast (and personable, and friendly and helpful) when I have an issue. And I feel super well-taken-care-of.

Work email accounts with @customname.com are not free. Charged per email account.

The integration was incredible and easy. You can switch from people to more traditional view and once you have used Spike for a couple of days it truly is remarkable.

The overall experience has been great. One of the very few email clients available for mac which comes with a conversation like email thread.

Not that if one person viewed it, I'll have the impression that everyone else did which is false and feels misleading.

Set up and integration was simple - it's great to have my google calendar right there to toggle over too without opening another app on my phone.

Great service to get my private URL emails on my phone.

The layout is quite interesting and smooth like texting.

I had a few issues when I set it up, but that could have easily been operator error.

It uses chat-like interface from mobile chat apps that we grow to love so much. It minimizes the clutters that we get from normal email conversations.

US Dollar

FieldAware by GPS Insight is a field service management software made specifically for businesses who have a mobile workforce and want to get organized, automated, and connected to their teams in way that simply cannot be done manually. With FieldAware software, you can get the job done faster, smarter, and safer and without all the headache of paperwork. 

No matter if you’re a small business, a franchise, or a larger enterprise company, we have you covered. FieldAware’s innovative design lets you customize features based on your unique needs and goals, to design a system that works just the way you need it to for your business requirements. 

FieldAware’s dynamic forms allows you to create customized forms that are a living document and can change in real-time depending on the data, pull in data from other sources, skip questions or add more to ensure work orders have relevant information, are accurate, and meet compliance. 

In the field and on the job, FieldAware by GPS Insight makes it easier to deliver better service to your customers and creates a positive work environment for employees. Your workforce can access job information from any mobile device and close jobs faster by creating invoices onsite. They can even generate custom-branded invoices to customers and hare them as PDF files, shareable links or via email. Your team can also complete job documentation like activity notes, service history, installed assets quickly and accurately with one-touch data collection. This eliminates cumbersome paperwork after each job and reduces customer disputes thanks to automatic documentation.

In the office, it gives dispatch and operations teams clear oversight into the field worker locations, job site, and work details to streamline field service workflow. You can assign work to the right tech, at the right time, at the right location, and with the resources they need every time. 

FieldAware by GPS Insight provides an at-a-glance view of your field teams with map-based scheduling, which improves service delivery for your customers and helps maintain high-quality standards. It prioritizes and assigns jobs quickly to simplify the dispatch process and increases first-time fix rates and closes more jobs on the first visit. 

Administrative tasks like invoicing, logging work orders, tracking inventory and ordering supplies can all be automated with FieldAware.

FieldAware helps management teams gain visibility and deep insight into business operations to better manage teams, identify revenue opportunities and grow and mature the business. It has built-in analytics to help spot trends and potential issues for fast action and decision support. It identifies areas of improvement with powerful reporting that offers transparency into day-to-day operations and creates a more connected business. It’s user-friendly and intuitive dashboard gives you a comprehensive view of your business in real-time for the most accurate status updates. 

And last but not least, GPS Insight provides a comprehensive onboarding process that guides you through the process of implementing the FieldAware without all the worry – we take care of that. Our technical staff provide a three-stage onboarding process including account set-up, data import, and comprehensive training. 

Because FieldAware by GPS Insight is a true application programming interface (API) platform, it can easily integrate with a variety of back-office systems like QuickBooks, NetSuite, and more. If you have a system that you need to pull data from, talk to us about integrating it with FieldAware.

You can count on GPS Insight to provide ongoing support. After your onboarded, we just don’t leave you there. You’ll have a dedicated point person, 24/7 access to our highly trained technical team, an extensive online knowledge base, and a comprehensive catalog of technical and user information. You never have to go it alone; we are there to support you for the long haul.


LongDescription

Real Time Analytics

Patient Records Management

Employee Management

Purchase Order Management

Work Order Creation

Status Tracking

Barcode/Ticket Scanning

Customizable Reports

Document Storage

Proposal Generation

Document Imaging

Activity Tracking

Equipment Management

Data Synchronization

IT Asset Management

Dispatch Management

Charting

Contract/License Management

Electronic Signature

Invoice Management

Timesheet Management

Gantt/Timeline View

Time Tracking by Client

Customer Accounts

Customer Database

Recurring Appointments

Resource Management

Job Management

Calendar Management

Customizable Fields

Barcode Recognition

Geographic Maps

Scheduling

Data Import/Export

Offline Access

Clock In/Out

Multi-Location

Self Service Portal

Service Call Management

Route Management

Technician Management

Project Time Tracking

Pesticide Usage Tracking

Mobile Access

Inventory Tracking

Service Reporting

Compliance Management

Performance Metrics

Routing

Service Catalog

Maintenance Management

Resource Scheduling

Client Portal

Preventive Maintenance

Forms Management

Service History

For HVAC Companies

Workflow Management

Project Tracking

Ticket Management

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Data Visualization

Automated Scheduling

Estimating

Work Order Management

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Customizable Branding

Asset Lifecycle Management

Inventory Control

Commercial Properties

Contact Database

Employee Scheduling

Online Time Clock

Customizable Forms

Appointment Management

Payment Collection in the Field

Job Tracking

Client Management

Quotes/Estimates

Customer History

Change Order Management

Third-Party Integrations

Location Tracking

Appointment Scheduling

Maintenance Scheduling

Task Management

Document Management

Inventory Management

Minimum 20 users with a monthly subscription fee. Contact FieldAware for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

FieldAware

In Person

Live Online

Webinars

Documentation

Videos

Spike is a modern email and messaging solution designed to help people and businesses communicate across multiple departments and locations via email, chat and notes on a unified inbox. The platform enables organizations to create, edit and share dynamic notes and receive notifications for modifications, feedback and other updates.


Spike includes task management functionality, which allows administrators to define and assign tasks and track status in real-time to ensure timely completion of projects. It offers a host of features such as message history, voice meetings, video conferencing, data encryption and more. Additionally, teams can add comments, view to-do lists, monitor updates and interact with stakeholders via a centralized inbox.


Spike supports integration with various cloud-storage applications like Dropbox, Drive, and OneDrive, enabling users to upload and share files with clients and colleagues. It is available for free and on monthly/annual subscriptions. Support is extended via email, FAQs and other online measures.



File Management

Commenting/Notes

Messaging

Softphone

Meeting Management

Mobile Alerts

Meeting Notes

Shared Inboxes

Activity/News Feed

Video Chat

Task Scheduling

Real Time Editing

Calendar/Reminder System

Project Management

Task Planning

Real Time Synchronization

Projections

Communication Management

Brainstorming

Collaboration Tools

Email Templates

Contact Management

Audio Calls

Notes Management

Screen Sharing

Transcripts/Chat History

Discussions/Forums

Encryption

Address Book

Real-Time Notifications

Real-Time Updates

Email Management

File Sharing

Task Editing/Updating

Reminders

Real-Time Chat

Spike is free for any 2 email addresses. Connect your accounts and get a unified inbox, unlimited notes and tasks, unlimited group chat, 1:1 video calls- on all devices: ios, android, mac, pc and web!

Spike Pro offers professionals and small teams up to 3 email addresses on Spike for $5 a month. Students and educators get Spike Pro for **free**!

The Spike Guarantee: sell a service, NOT your data. Spike doesn’t show ads, sell or monetize on your data in any way. 

FieldAware vs Spike

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