3CLogic Cloud Contact Center software


47 reviews(4.0/5)
47 reviews(4.0/5)

3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes.

3CLogic is able to manage internal and external communication as well as customer engagements with features such as IVR and multi-channel ACD for intelligent call routing and a predictive dialer. The solution also includes call recording, dynamic scripting, text-to-speech and reporting and analytics.

For enterprise customers migrating from an on-premise solution, 3CLogic offers options such as a connector between existing legacy telephony and CRMs or a choice between hybrid and pure cloud deployment.

3CLogic includes built-in Computer Telephony Integration (CTI) and integration with such major CRMs such as ServiceNow, MS Dynamics and Salesforce.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

47 Reviews of 3CLogic Cloud Contact Center

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  • Brenda from Acceptance Rentals, Inc.

    Specialty: Financial Services

    Number of employees: 11-50 employees

    August 2018

    the team always available when I need assistance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

    Pros

    the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

    Cons

    It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brad from community Tax

    Specialty: Financial Services

    Number of employees: 51-200 employees

    June 2018

    utilizing 3c for the dialer function

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue

    Pros

    the reporting to see how close the campaign is to completion

    Cons

    More training to further utilize the product and better understand the robust reporting

    This review was submitted organically. No incentive was offered
    Review Source
  • Timothy from UNICOR

    Specialty: Government - Federal

    Number of employees: 501-1,000 employees

    June 2018

    I am a happy user of this software for 3 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been happy with this software and would recommend it to others.

    Pros

    I most like the ability to copy projects to scale the expansion of existing customers or new customers

    Cons

    I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

    This review was submitted organically. No incentive was offered
    Review Source
  • Warren from 360 Home Connect

    Specialty: Telecommunications

    Number of employees: 11-50 employees

    April 2018

    Great experience so far with planning, implementation, and support.

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I have limited experience with phone systems, but coming from our previous company it is head and shoulders above on features and customer support.

    Cons

    I wouldn't count this as a "con" as with more features comes more education on how to utilize and customize the system.

    This review was submitted organically. No incentive was offered
    Review Source
  • Blanca from Urgent.ly

    Specialty: Other

    Number of employees: 51-200 employees

    February 2017

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, the product is satisfactory. The reporting information available allows us to run an efficient business.

    Pros

    Easy to use from a frontline perspective

    Cons

    Not compatible with Mac
    Tutorial is not user-friendly

  • Erik from Intelenet

    Specialty: Other

    Number of employees: 10,000+ employees

    February 2017

    Intelenet Operations Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

    Pros

    Ability to customize
    Agent User Interface
    Administer User Interface

    Cons

    Email Integration
    Analytics and Reporting multi use agents and projects

  • Kelly from TRMC

    Specialty: Healthcare / Medicine

    Number of employees: 201-500 employees

    February 2017

    Productivity via 3C Logic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads.

    Pros

    Ease of cloud use and can access 3C Logic via the cloud from any location.

  • Jimmny from WBLLC

    Specialty: Education

    Number of employees: 11-50 employees

    February 2017

    Horrid Company, and Worse Customer service....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed.

    Pros

    Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not.

    Cons

    Functionality, User friendliness, Customer service, Management, and too much else to list here.

  • Ben from Versible Connect

    Specialty: Other

    Number of employees: 11-50 employees

    January 2017

    Review of 3C Logic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

    Pros

    It works! The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. It is a great inbound system.

    Cons

    The dashboard reporting is lacking. We really need to the "contact center" a live dashboard that will show the metrics we use every day. You have developed a report for us but it has to be manually refreshed to obtain current information. A live dashboard that also shows the call status of each agent would be much more useful.

  • Richard from Urgent.ly

    Number of employees: 11-50 employees

    January 2017

    I'd Give 5 * to 3C Logic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

    Pros

    Ease of use

    Review Source: Capterra
  • Derrick from PWG

    Number of employees: 51-200 employees

    January 2017

    Great Help and Easy to Work With

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    3C has been very responsive, patient, and helpful with all of our call center needs. It is easy to get in touch with them, there follow up is amazing, and I look forward to doing continued business with 3C.

    Pros

    Ease of use

    Cons

    N/A

    Review Source: Capterra
  • Al from Teleflora, LLC

    January 2017

    3CLogic is Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team. The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money. The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast. If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

    Pros

    The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

    Cons

    I would like to see an online training manual.

    Review Source: Capterra
  • kristopher from Go Global

    Specialty: Hospitality / Travel

    Number of employees: 11-50 employees

    December 2016

    A poor solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.

    Pros

    Cheap

    Cons

    Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor.

  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2016

    great customer service

    Ease-of-use
    Quality
    Support
    Value for Money

    When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones.

    Pros

    customer service is great

    Cons

    The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.

    Review Source: GetApp
  • Jonathan from Mattress Insider LLC

    Number of employees: 2-10 employees

    September 2015

    3C Logic Review

    Ease-of-use
    Quality
    Support
    Value for Money

    We've been using 3CLogic for about a year now. It's the most feature robust call center solution we found and at a reasonable price for what you're getting.

    Pros

    Robust reporting. 3C can customize it to work with almost anything. Integrates with our CRM.

    Cons

    Service can be intermittent. We've had issues on a few occasions where our agents aren't receiving calls. Not sure if it's our ISP or the software causing the issue.

    Review Source: GetApp
  • Jonathan from Mattress Insider

    Specialty: Retail

    September 2015

    3C Logic Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Feature rich. Very robust reporting. Vendor is also responsive to issues when they arise .

    Cons

    We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.

  • Rene from BMRP

    March 2015

    Excellent System

    Ease-of-use
    Quality
    Support

    We are a small business, less than 10 agents online, and we are mainly inbound calls. Most systems we looked at were mostly generated for outbound calls. We had Five9 before and it had poor call quality and poor customer service. 3C Logic jumps right on when we let them know we have a problem.

    Review Source: Capterra
  • Ken from Homes & Land

    Number of employees: 51-200 employees

    March 2015

    How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

    Quality
    Support
    N/A

    As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

    Pros

    Ease of use; operators were literally trained and productive the first week of usage
    Easily integrates with other programs (i.e. InfusionSoft in our case)
    Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
    Incredibly affordable
    EXCEPTIONAL support

    Cons

    Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

    Review Source: GetApp
  • Laura from The Midland Group

    Specialty: Healthcare / Medicine

    October 2014

    3CLogic is an excellent dialing platform

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too.

    Cons

    Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff.

  • Tom from Cardinal Advisors

    August 2014

    Left SalesDialers for 3CLogic

    Ease-of-use
    Quality
    Support

    Our previous dialer was very limited in its ability but was a step up from hand dialing. The service was not great and a couple of times a month the whole system would crash and all they could tell us was they were working on it. We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system it self is reliable and keeps our telemarketers on the phones for the whole day, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.

    Review Source: Capterra
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