3CLogic Cloud Contact Center Software


3CLogic’s Cloud Contact Center Solutions offers applications to manage inbound, outbound, blended or multi-channel communications. The solution is suitable for call centers of all sizes.

3CLogic is able to manage internal and external communication as well as customer engagements with features such as IVR and multi-channel ACD for intelligent call routing and a predictive dialer. The solution also includes call recording, dynamic scripting, text-to-speech and reporting and analytics.

For enterprise customers migrating from an on-premise solution, 3CLogic offers options such as a connector between existing legacy telephony and CRMs or a choice between hybrid and pure cloud deployment.

3CLogic includes built-in Computer Telephony Integration (CTI) and integration with such major CRMs such as ServiceNow, MS Dynamics and Salesforce.

Dashboard
Dashboard

Dashboard

Call durations

Call durations

IVR designer

IVR designer

Design a script

Design a script

CTI integration

CTI integration

Contact details

Contact details

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



47 Reviews of 3CLogic Cloud Contact Center

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 47 reviews

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Brenda from Acceptance Rentals, Inc.

Industry:  Financial Services

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

the team always available when I need assistance.

I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Pros

the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

Cons

It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with.

Review Source

Brad from community Tax

Industry:  Financial Services

Number of employees:  51-200 employees

Ease-of-use

Functionality

June 2018

utilizing 3c for the dialer function

I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue

Pros

the reporting to see how close the campaign is to completion

Cons

More training to further utilize the product and better understand the robust reporting

Review Source

Timothy from UNICOR

Industry:  Government - Federal

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

I am a happy user of this software for 3 years

I have been happy with this software and would recommend it to others.

Pros

I most like the ability to copy projects to scale the expansion of existing customers or new customers

Cons

I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other.

Review Source

Warren from 360 Home Connect

Industry:  Telecommunications

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

April 2018

Great experience so far with planning, implementation, and support.

Pros

I have limited experience with phone systems, but coming from our previous company it is head and shoulders above on features and customer support.

Cons

I wouldn't count this as a "con" as with more features comes more education on how to utilize and customize the system.

Review Source

Blanca from Urgent.ly

Industry:  Other

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Review

Overall, the product is satisfactory. The reporting information available allows us to run an efficient business.

Pros

Easy to use from a frontline perspective

Cons

Not compatible with Mac
Tutorial is not user-friendly

Erik from Intelenet

Industry:  Other

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Intelenet Operations Review

The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.

Pros

Ability to customize
Agent User Interface
Administer User Interface

Cons

Email Integration
Analytics and Reporting multi use agents and projects

Kelly from TRMC

Industry:  Healthcare / Medicine

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Productivity via 3C Logic

3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads.

Pros

Ease of cloud use and can access 3C Logic via the cloud from any location.

Jimmny from WBLLC

Industry:  Education

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Horrid Company, and Worse Customer service....

Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed.

Pros

Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not.

Cons

Functionality, User friendliness, Customer service, Management, and too much else to list here.

Ben from Versible Connect

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Review of 3C Logic

Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.

Pros

It works! The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. It is a great inbound system.

Cons

The dashboard reporting is lacking. We really need to the "contact center" a live dashboard that will show the metrics we use every day. You have developed a report for us but it has to be manually refreshed to obtain current information. A live dashboard that also shows the call status of each agent would be much more useful.

Richard from Urgent.ly

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

I'd Give 5 * to 3C Logic

I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.

Pros

Ease of use

Review Source: Capterra

Derrick from PWG

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

Great Help and Easy to Work With

3C has been very responsive, patient, and helpful with all of our call center needs. It is easy to get in touch with them, there follow up is amazing, and I look forward to doing continued business with 3C.

Pros

Ease of use

Cons

N/A

Review Source: Capterra

Al from Teleflora, LLC

Ease-of-use

Value for money

Customer support

Functionality

January 2017

3CLogic is Great

We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team. The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money. The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast. If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.

Pros

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Cons

I would like to see an online training manual.

Review Source: Capterra

kristopher from Go Global

Industry:  Hospitality / Travel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

A poor solution

I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.

Pros

Cheap

Cons

Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor.

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

March 2016

great customer service

When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones.

Pros

customer service is great

Cons

The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.

Review Source: GetApp

Jonathan from Mattress Insider LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

September 2015

3C Logic Review

We've been using 3CLogic for about a year now. It's the most feature robust call center solution we found and at a reasonable price for what you're getting.

Pros

Robust reporting. 3C can customize it to work with almost anything. Integrates with our CRM.

Cons

Service can be intermittent. We've had issues on a few occasions where our agents aren't receiving calls. Not sure if it's our ISP or the software causing the issue.

Review Source: GetApp

Jonathan from Mattress Insider

Industry:  Retail

Ease-of-use

Customer support

Functionality

September 2015

3C Logic Review

Pros

Feature rich. Very robust reporting. Vendor is also responsive to issues when they arise .

Cons

We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.

Rene from BMRP

Ease-of-use

Customer support

March 2015

Excellent System

We are a small business, less than 10 agents online, and we are mainly inbound calls. Most systems we looked at were mostly generated for outbound calls. We had Five9 before and it had poor call quality and poor customer service. 3C Logic jumps right on when we let them know we have a problem.

Review Source: Capterra

Ken from Homes & Land

Number of employees:  51-200 employees

March 2015

How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year

As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.

Pros

Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Incredibly affordable
EXCEPTIONAL support

Cons

Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)

Review Source: GetApp

Laura from The Midland Group

Industry:  Healthcare / Medicine

Ease-of-use

Customer support

Functionality

October 2014

3CLogic is an excellent dialing platform

Pros

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too.

Cons

Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff.

Tom from Cardinal Advisors

Ease-of-use

Customer support

August 2014

Left SalesDialers for 3CLogic

Our previous dialer was very limited in its ability but was a step up from hand dialing. The service was not great and a couple of times a month the whole system would crash and all they could tell us was they were working on it. We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system it self is reliable and keeps our telemarketers on the phones for the whole day, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.

Review Source: Capterra

Displaying 1 - 20 of 47 reviews