3CLogic's Cloud Contact Center is a customizable, web-based contact center solution. The solution offers a virtual contact center, lead management and response, customer relationship management (CRM) integration, comprehensive reporting and analytics and more.
Utilizing 3CLogic's proprietary V-TAG technology and VoIP and web 2.0 capabilities, the Cloud Contact Center helps companies optimize their inbound and outbound call centers. Companies can also utilize the benefits of home-based agents.
Companies can deploy the platform on premise or take advantage of the software's Software-as-a-Service (SaaS) deployment. 3CLogic's V-TAG technology offers small to midsized organizations access to enterprise-level telephony applications.
By organizing agent PCs into a grid, company resources can be distributed worldwide while still being monitored, measured and managed in a centralized, web-based hub. This approach allows businesses to scale their contact centers to meet immediate needs and make the most of a distributed workforce.
Blanca from Urgent.ly
Employees number: 51-200 employees
Overall, the product is satisfactory. The reporting information available allows us to run an efficient business.
Easy to use from a frontline perspective
Not compatible with Mac
Tutorial is not user-friendly
Erik from Intelenet
Employees number: 10,000+ employees
The overall product from a potential perspective is exceptional.
I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests.
Ability to customize
Agent User Interface
Administer User Interface
Analytics and Reporting multi use agents and projects
Understand your reporting and analytics needs, along with your business use intention to ensure that the road map of this product will meet the needs.
Kelly from TRMC
Specialty: Healthcare / Medicine
Employees number: 201-500 employees
3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads.
Ease of cloud use and can access 3C Logic via the cloud from any location.
Jimmny from WBLLC
Employees number: 11-50 employees
Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault.
Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed.
Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not.
Functionality, User friendliness, Customer service, Management, and too much else to list here.
Shop somewhere else for the services you need
Ben from Versible Connect
Employees number: 11-50 employees
Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers.
It works! The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. It is a great inbound system.
The dashboard reporting is lacking. We really need to the "contact center" a live dashboard that will show the metrics we use every day. You have developed a report for us but it has to be manually refreshed to obtain current information. A live dashboard that also shows the call status of each agent would be much more useful.
Make sure they have the metric tools you need to manage your calls live!
kristopher from Go Global
Specialty: Hospitality / Travel
Employees number: 11-50 employees
I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way.
Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor.
Jonathan from Mattress Insider
Feature rich. Very robust reporting. Vendor is also responsive to issues when they arise .
We've occasionally had times recently when calls come in and they don't ring any of our agents. It's intermittent, so it's difficult to pin point what's causing it (could be our ISP or the software, etc). Quotes for customization to the software have been on the high side of what we're hoping for.
Ask for a trial period with any software you're evaluating for your company.
Laura from The Midland Group
Specialty: Healthcare / Medicine
The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well. The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too. They are responsive and knowledgeable. 3CLogic is affordable, too.
Their user manual leaves a lot to be desired. It tells you how to configure settings on the administrative backend but doesn't necessarily tell you what those settings do or why. I get the best information directly from the tech support staff.
All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice. Unfortunately, our company's grossly outdated and proprietary CRM database platform cannot interface with 3CLogic or any dialer platform, for that matter.
Alisha from Intellework
The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.
I have yet to run across something I do not like about 3CLogic.
If you are already using another program, I would still encourage you to check this out. Look at its functionality, simplicity, user-friendliness, and organization. Not only is the software great, but the people work directly with you, show you how to use the system, and come up with a game plan specifically for what you want. They are wonderful, helpful, and willing to go above and beyond for their customers.
Tiffany from Full Tilt Data
Specialty: Software / IT
It's a simple solution, yet it's the most efficient I have seen on the market.
I have not found any negatives yet. I have used other solutions on the market and found 3C is the most affordable, and there's no loss in quality.
I have used several other solutions similar to this, and 3CLogic is a giant leap above all the rest. It's simple to install with easy list CRM integration and helpful team always on call, and without firewall issues.
Jody from Interplay Analytics
I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive. The technology is great as well.
I really like how they do inbound and outbound well. I can't think of anything I'd change at the moment.
Be sure to look at price, features, and functionality. Also, make sure you look at the up-time of the software; they aren't all the same, even in the cloud.
Daniel from PAB Enterprises LLC
We have been using 3C since January 2014. The software itself has more bells and whistles than any other that we reviewed. The functionality is great!. Its seems as if there are too many options available. In addition they seamlessly integrate with many of the CRM and Workforce Management tools (ie Salesforce, ZenDesk, Infusionsoft) If you ask me, its a no brainer!
Improvements to the GUI that would be great. A "touchable" interface for tablets.
Compare all of the players in the space...you will see that there is no comparison to the functions that 3C has. Many of the functions are not even available with the others. We have already recommended it to several of our clients. A few of them have already started using it.
Aaron from Summerwind Solar
Every other day, it makes calls without issues, but other than that, it's doesn't really work for us.
There are so many issues - from caller id not working to leads not being recognized to the unexplainable! It's just been a horrible experience. Our call center lost countless hours of productivity because of this program. On top of all of that, the system is not user-friendly and the training was inadequate.
I would recommend just going elsewhere. This program has so many bugs that need to be worked out.
Brett from Automated Business Results
We've been using 3C for a few weeks now and so far it hasn't let us down. Compared to previous solutions we've used, it's working flawlessly and the support has managed to answer all of our questions and fix all of our problems on the first call.
Most impressively, the system is highly customizable for a cloud based solution, and is the first dialer I've used that had webhooks integration which is very valuable for our company.
Matthew from Imperial Structured Settlements
After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic.
Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills, agent configurations and unique crm integration requirements. 3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost.
We have had virtually immediate gains in the number of dials and records worked by our agents, and we have had record sales days after implementing 3CLogic.
With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed.
Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective. We look forward to continuing to develop our capabilities as a call center using 3CLogic.
Kathryn from Windsor Inc.
Your tech support agent, James Munson is one of the most efficient, patient, and well informed customer service people I have ever had the pleasure of interacting with, and believe me, that is saying a lot. He not only handles my issues to the best of his abilities, he also took the time to explain to me what he was doing and the "whys" concerning the needed actions. In other words, the man taught me how to fish rather than feeding me a fish. So, in the long run, it makes my use of 3C better and my unnecessary lag time (to get tech support) a dream of the past; not that I won't hesitate to call (and ask for James specifically) if I need assistance in the future. He saved me money (didn't toss my pc into the wall destroying it and causing me to purchase a new one), he saved you a client (I was ready to find another call/dialer program), and saved my job - cause I didn't get so frustrated to tell my boss to kiss it.
The man needs a plaque, a medal, recognition, and/or a raise. Move him up in the company, because he's definitely a team player. I don't know about your business, but my business could use more self motivated, and intiative endeavored individuals such as him. In fact, why don't you just tell me what his salary is so I can double it and get him on my team. Just kidding - if you lose that guy, I will most certainly shop dialer programs elsewhere.
Jennifer from Shoco Oil
Andrew, James and the customer service team at 3CLogic are excellent. They are patient and very informative; their knowledge is refreshing and comforting. I like knowing I can call them at any time and get answers to my questions immediately. Thanks, guys!
Nicholas from Foundation Mortgage
James Munson has been a tremendous help for my branch office. Very patient and knows this software extremely well. Thanks James for answering every one of my calls and being as thorough as you are.
Al from Virtual Assitant Staffing
We are a recruitment agency specializing in virtual assistants.
I've been using it for the past 4 months and I have to say it's an excellent tool that really is helping my team to be efficient.
It really keeps my team member on their toes with the easy user friendly reporting system.
Mike from Digital Marketing Networks
3CLogic has had the answer for all of our needs. After looking into several companies, these guys had all the right answers and have delivered on what they promised. It was easy to give them a shot since they offered a month-to-month agreement. The service after the sale is way above expectations as well. I recommend 3CLogic for all your call center needs.
Richard from Urgent.ly
Employees number: 11-50 employees
I started fresh with 3C Logic back in June-July timeframe. I'm an experienced workforce and call routing manager familiar with Genesys, Avaya, and VOIP systems. 3C Logic is very user-friendly and easy to comprehend. I would imagine someone with no experience at all could get a very basic call routing up and running within a single day! I've been impressed with the IVR functionality. For those familiar with IVR's 3C Logic has an interface that allows users to make many of the changes that used to take days in previous platforms, in minutes. The customer service is very good. The technicians are friendly, knowledgeable and willing to help. I would highly recommend taking a look at this product for any size call center.
Ease of use
Derrick from PWG
Employees number: 51-200 employees
3C has been very responsive, patient, and helpful with all of our call center needs. It is easy to get in touch with them, there follow up is amazing, and I look forward to doing continued business with 3C.
Ease of use
Al from Teleflora, LLC
We were searching for a new dialer system since our current on-premise dialer was out of service. We needed to find something that would not be outdated within a couple of years and hopefully, would save the company some money at the same time. We looked at several cloud-based and on premise solutions, but none of them met our needs until we found 3CLogic. The team from 3CLogic did everything that they could to make sure that they would be the perfect solution for our business. We did an online demo that allowed us to get a good idea of what they could provide. They allowed us to test their software for a period of time before making a permanent decision and they came on site and did training with our team.
The sales and service team at 3CLogic has been extremely helpful and easy to work with, making the transition from our old system to the 3CLogic system very easy on our team. It was important to us that this transition be as seamless as possible, losing calls costs us a lot of money.
The only downside to 3CLogic is that there is not really a "training manual" for their system, but if one has questions it is easy to reach out to someone to get help and their response is very fast.
If I had to do this all over again, I would definitely choose 3CLogic. I would highly recommend 3CLogic to any business that is looking for a dialer solution.
The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.
I would like to see an online training manual.
When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones.
customer service is great
The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality.
Jonathan from Mattress Insider LLC
Employees number: 2-10 employees
We've been using 3CLogic for about a year now. It's the most feature robust call center solution we found and at a reasonable price for what you're getting.
Robust reporting. 3C can customize it to work with almost anything. Integrates with our CRM.
Service can be intermittent. We've had issues on a few occasions where our agents aren't receiving calls. Not sure if it's our ISP or the software causing the issue.
Rene from BMRP
We are a small business, less than 10 agents online, and we are mainly inbound calls. Most systems we looked at were mostly generated for outbound calls. We had Five9 before and it had poor call quality and poor customer service. 3C Logic jumps right on when we let them know we have a problem.
Ken from Homes & Land
Employees number: 51-200 employees
As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center.
We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M.
Ease of use; operators were literally trained and productive the first week of usage
Easily integrates with other programs (i.e. InfusionSoft in our case)
Allows for remote numbers (i.e. usage of a field reps cell number to set appts)
Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address)
Tom from Cardinal Advisors
Our previous dialer was very limited in its ability but was a step up from hand dialing. The service was not great and a couple of times a month the whole system would crash and all they could tell us was they were working on it. We have been very impressed with the customization that 3CLogic provides and the customer service available. They have answered all questions we have and are quick to respond to any problems that arise. The dialing system it self is reliable and keeps our telemarketers on the phones for the whole day, which is more than could be said about SalesDialers. Overall we are very pleased and would recommend switching to this system if you haven't already.
J from NDP
3C has been a godsend for us! We had a recent provider that had horrible service, horrible customer service agents and this was not a good model for our small business. 3C came in and setup our call center for us within a short time (much quicker than expected)! We are very happy with their service and would recommend them highly. Andrew within the Implementation department excellent as well as I'm sure the others and knows his way in and out of the system. Great job 3C, keep it up!
Wayne from US Air Management LLC
Customer service has been phenomenal. Out call center has never once been down. Smooth as can be.
Mike from Quez Media Marketing
We switched to 3C Logic more than a year ago - previously we used Five9. From a price standpoint, there wasn't a huge difference. We also lost a few features we really liked about Five9. But form a customer service and reliability standpoint, 3C Logic is far superior.
We had frequent outages, jitter and packet loss with Five9. We also had to talk to hard-to-understand customer service reps located on the other side of the world. With 3C Logic, our support reps are both responsive and located right here on the East coast.
Having a support team who can help us configure campaigns, troubleshoot performance issues, and guide us in best practices has made all the difference for our call center. I highly recommend 3C Logic for flexible, reliable and affordable call center solutions.
T from Full Tilt Data
From the first step of installation to actually taking flight and using this product I have been so pleased. There were no issues adding my seat to my new laptop, so easy I was able to install with no assistance. With other similar solutions it took all day to install and I had to actually turn off my firewall to make calls. The upload of my lists, simple, and then actually making calls is so smooth I feel like I am flying!
Rising Point Solutions
We have been using 3cLogic for almost a year now and have increased our connections by over 3x. 3cLogic not only increased our agent talk time but also connects flawlessly with our crm (Infusionsoft) to keep track of all conversations and the outcome of the conversation.
* CRM integration
*Never goes down
*Took Longer than expected to set up integration for the first agent.
Richard from Millennium Connect LLC
Best customer support. Always available and willing to help for as long as needed!
Amazing robust product for a better price than similar products.
Only one format option for audio files
The best! really great product easy to use with a amazing staff behind it for customer support.
James from Dynamic Software LLC
If you are 1 seater or 2 seater, forget about 3CLogic. If you are a seasoned call center manager or new to call center field with fairly complex integrations, lot of agents and call center efficiency is key for survival, give a call to 3C and see how easy they make your call center hum (or ring)..
You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service..
The best allround support team that I ever worked with.. They resolve the issue on the call or tell me if it is possible or not.. Almost all the features that you require to run your call center are available and delivered from the cloud.
Product is fairly complex and you would need the support teams help for setting up your call center..