I have been very impressed with the service that the team provides for Acceptance Rentals needs.

You do not need to have an IT person in-house to complete the integrations whick is why I love 3CLogic product/service.

When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features.

I have complete confidence that 3CLogic will continue to implement the latest features and continue their amazing support to help my Contact Center grow.

The 3CLogic technology is powerful and works well. I have had excellent service from their tech support staff, too.

The customization of reports and ease of login to the cloud-based system from any location is an advantage.

I've used about five other CRM/Dialer systems, and can tell you that none of them are perfect. What attracted me to 3C was the fact that they offered integration for my current CRM.

They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of.

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

Overall we are very pleased and would recommend switching to this system if you haven't already.

All in all, I recommend 3CLogic. If you have an open API CRM like Salesforce or Sugar, 3CLogic is an excellent choice.

It really keeps my team member on their toes with the easy user friendly reporting system.

The user interface of the administrator portal is goodl it's very intuitive. Our agents like the client portal, as well.

There are so many issues - from caller id not working to leads not being recognized to the unexplainable. It's just been a horrible experience.

Good connections and sound quality. Did I say that customer service is amazing.

They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated.

I have been happy with this software and would recommend it to others.

Through a referral we were turned onto 3C Logic about 18 months ago. What a positive experience, from the technology to the superb and prompt US based customer service.

Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them.

It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice.

They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner.

Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic.

The software has been really easy to use and learn. There have been a few things that took some time to figure out, but the 3C team has been extremely helpful.

Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective.

Running a large call center we have tried many other cloud contact services. Needless to say, most all were a disaster and had a negative impact on our business.

The 3CLogic system is very user-friendly and functional. Our case manager has been wonderful going through everything with us, helping us understand how to best use the system to our advantage.

There is a user limitation (max 4) on the RingCentral Meetings portion of the base software that really makes it unusable without upgrading, so that was a bit disappointing to find out.

The software runs flawlessly and I’ve had a great experience in both using it and learning it.

I have been very happy with the service, I love the app version so if I have to step out of the office I can still take calls.

The value of the comprehensive business package for the very affordable price.

I liked the usability with RingCentral. I was able to change the phone number on caller id very simply and it was a great integration with Salesforce.

RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.

Overall it was a pleasure to use, and I would highly recommend it to anyone as long as you don't need a phone solution that can Integrate with Pipedrive.

Love the Voicemail to Text function, and how easy it is to return a call. Mobile app is also great.

I like the ring central faxing and desktop application. Super simple to use and user friendly.

I have had a pleasant experience with using this program and I would recommend it to others.

We utilize Salesforce heavily and the ease of use RingCentral provides with SF is wonderful. Highly Recommend the product if you are looking for a new VoIP provider.

It's a solid platform, but the UI needs some work. I believe the platform has excellent potential.

This time around we got a price reduction, app was completely redone and is great, and support has been significantly improved.

The customer support is great. They have always been so helpful every time I need help with our set up.

This tool has many great features and functionality, but it is still very simple and relatively intuitive to use.

The only complaint I have is that if you dont start your meeting within 5 minutes of logging into the meeting then the system kicks you out and you gave to call back in and start over.

It's a good experience overall but I wish they'd be more in line with other pricing.

Ring central is a great product, it can make reaching clients and employees possible during any circumstance. Training employees of the system was easy and quick.

Easy to use and customer service is always helpful. Great app for your mobile phone.

Overall, RingCentral is outstanding. The price is affordable and I love the fact that there's no contract.

Easy onboarding, great service, easy to use administrative controls. Best mobile app of any VOIP service.

And...we can send/receive text messages as well which is AWESOME. I have not used the video yet, but will be testing it out next week - my expectation is that the video will be easy to use as well.

These people are the worst. And this is their sales department, the department that is usually the nicest to deal with.

I emailed, went to facebook and used the chatbot to try and cancel and no one executed my cancelation and was charged for the service.

US Dollar

3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics.

LongDescription

Employee Management

Call Transfer

Text Analysis

Lead Capture

Performance Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Customizable Fields

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Progressive Dialer

Template Management

Call List Management

Call Routing

Self Service Portal

Text to Speech

Recording

Outbound Call Center

Lead Management

List Management

Multi-Channel Data Collection

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Call Scripting

Training Management

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Workflow Management

Predictive Dialer

Real Time Updates

Email Management

Campaign Specific Caller ID

Event Triggered Actions

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Predictive Analytics

Real-Time Chat

Customizable Templates

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Customer Engagement

Reporting/Analytics

Monitoring

Automatic Lead Distribution

Workforce Management

Drag & Drop

Call Monitoring

Archiving & Retention

Live Chat

Campaign Management

Virtual Assistant

Search/Filter

Real Time Analytics

Surveys & Feedback

Access Controls/Permissions

SMS Messaging

Single Sign On

Voice Mail

Rules-Based Workflow

Call Disposition

Data Import/Export

VoIP

Call Queues

Answering Machine Detection

Real Time Data

Voicemail Transcription

Phone Key Input

Call Reporting

Role-Based Permissions

Call Conferencing

Caller ID

Visual Analytics

Alerts/Notifications

Data Visualization

Real Time Reporting

Conferencing

Power Dialer

Prioritization

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

3CLogic

In Person

Live Online

Documentation

Videos

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling.


RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones.


The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs.


RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.



Online Voice Transmission

Two-Way Audio & Video

Employee Directory

Calendar Management

File Transfer

Virtual Extensions

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Mobile Access

Ring Groups

Hotkeys

Virtual Call Center

Unified Communications

Call Screening

File Sharing

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Chat/Messaging

Multiple Parties

Open Database Design

Scheduled Recording

Video Conferencing

Call Tracking

Purchasing & Receiving

Third-Party Integrations

RingCentral MVP has three pricing plans:

Core: $20/user/month
Advanced: $25/user/month
Ultra: $35/user/month

Save up to 33% by paying annually

3CLogic vs RingCentral MVP

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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