I use 3CX primarily to check the quality of calls going out within the business, the feature that allows all calls to be recorded and played back on any computer with ease is therefore very useful.

Price, Ease of set up and feature rich capabilities.

It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

The overall experience was great. It provides you with ability to work remotely and be easily reached.

It signs me out a lot and I have to get an admin to log me back in. That is very frustrating as it takes up both my time and my co-workers.

Also, one of the most helpful things about 3CX is its very active and helpful online community where you can post any questions you might have about the software.

I love how to some extent, it removes clunky items such as landlines and mobile phones. It will definitely save you on some cost.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it.

In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Great, ease of use, cost savings and mobility is the ticket in the modern world.

I could barely hear what the other line is saying and there are times that I the calls got disconnected which is really annoying especially whenever we are talking to clients.

There does not seem to be an SMS feature or at least it is not working for us. Depending on your internet situation and computer specs, the call can be blurry.

We needed our staff to be able to call clients and donors safely when they are working from home and we don't want them to use their personal numbers so this was a great option.

A free license gives you a lot of features. The console is easy to navigate, and call quality is great.

The marketing and promise very good. The Hype about how good the system is written by 3CX - excellent.

We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone.

I utilize this software on a daily basis to reach candidates. I have had a positive experience overall.

We have deployed this system at the beginning of the lockdown and it is really great to have your work extension available on your laptop and your mobile.

The 3CX software offers a range of advanced features such as call recording, video conferencing, and CRM integration, making it a comprehensive solution for businesses of all sizes.

I really satisfied with 3CX, also I love the support and how deployed updates.

Very intuitive and easy to use user interface. Call and video quality are excellent.

It has easy integration with other open source PABX brands. This is one of the most popular softwares out there and is backed by a reputable firm - so you know that it is not going away anytime soon.

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago.

Honestly the best thing about it is the cost and how much it can actually do for you. Handling the mobility and status to even all of our call center needs has been a huge help.

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform.

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

You can get a FREE 2 Simultaneous Call License to make it easy to test and evaluate. There is great support from the VENDOR as well as good community support.

There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over.

Great service and awesome people to work with. Would highly recommend to anyone looking for service.

If you are using soft phones don't run a lot of other software and keep your computers free of spyware or viruses. A busy or poorly running computer will also destroy call quality.

A few years ago we had problems with calls breaking up, but they have since fixed the problem.

Not only because of their easy to use and easy to understand software but because of the Awesome support team they have working along side.

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Quality of sound is awesome and very friendly to use.

ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software.

Very good customization. Does many things that help our business.

I can only say they have a very good product and something I would highly recommend to others looking for a  effective and very robust solution for their contact center needs.

Affordable compared to big name competitors. The team at Chase Data is always trying to improve the features and quality of the system.

The best benefit a sales team can get is more money and opportunity. That's what this product  offers.

As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen.

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.

The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business.

The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer.

Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Ease of use and useful tools and interface, loading leads is easy and intuitive.

US Dollar

3CX Phone System is an open standards communications solution, suitable for any sized business that wants all the features of an advanced contact center at a fraction of the cost. 3CX can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.


Installation and maintenance can be handled effortlessly by anyone, whether installed on-premises on Windows or Linux on an appliance or server, or in the cloud.



LongDescription

Support Ticket Management

Real Time Analytics

Call Transfer

Online Voice Transmission

Surveys & Feedback

Meeting Management

Caller Profiles

Two-Way Audio & Video

Performance Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Activity/News Feed

SMS Messaging

Progress Tracking

Employee Directory

Real-Time Monitoring

SSL Security

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Call Recording

Call Logging

Offline Form

Collaboration Tools

Automated Routing

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

File Transfer

Call Routing

Virtual Extensions

Call Queues

Text to Speech

Recording

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

Outbound Call Center

Screen Sharing

Mobile Access

Proactive Chat

Real Time Data

Transcripts/Chat History

Inbound Call Center

Ring Groups

Customizable Caller ID

Call Scripting

Hotkeys

Virtual Call Center

Call Reporting

Chat Transcript

Multi-Channel Communication

Queue Management

Social Media Integration

Real-Time Notifications

Unified Communications

Call Conferencing

Predictive Dialer

Real-Time Updates

Caller ID

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Multi-User Collaboration

Fax Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Calendar Sync

Real-time Consumer-facing Chat

Interaction Tracking

Manual Dialer

Multi-Language

Multiple Parties

Alerts/Escalation

Customizable Branding

Video Call Recording

Conferencing

Reporting/Analytics

Contact Database

Monitoring

Video Conferencing

Call Tracking

Drag & Drop

Auto-Responders

Windows 7

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

In Person

Live Online

Webinars

Documentation

Videos

DialedIn (formerly ChaseData) offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.


Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.


DialedIn has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  


DialedIn CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.



Quality Management

Multi-Channel Management

Lead Capture

Agent Interface

Lead Distribution

Multi-Campaign

Customer Database

Integrations Management

Local Caller ID

Call List Management

Process/Workflow Automation

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Call Scheduling

Performance Metrics

Voicemail Transcription

Role-Based Permissions

Call Screening

Campaign Specific Caller ID

Knowledge Base Management

Dashboard

FTC Compliance

Real Time Reporting

Power Dialer

Small business:   $89 per user per month
Professionals:     $139 per user per month
Enterprise :          $169 per user per month

3CX vs DialedIn CCaaS

User Ratings & Reviews

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