3CX vs LiveAgent

3CX has 228 reviews and a rating of 4.47 / 5 vs LiveAgent which has 988 reviews and a rating of 4.69 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.47 / 5 (228)

4.69 / 5 (988)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 16, 2021

March 21, 2021

Pros/Cons

  • Pros

  • 3cx is the Best of the Best i have no complaints this product is rock solid , easy to setup and the price is worth it hands down.

  • I love this software. I can be away from my desk or out of the office and still have the ability to take my office phone calls from the laptop.

  • Cons

  • Set-up was not quite as user friendly as I would have liked. There is somewhat of a learning curve involved in using this platform; however, it serves the purpose.

  • The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customization. Very flexible options.

  • Cons

  • Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

  • The interface could use some additional options with potentially a more modern style, but otherwise works very well.

Pricing

Pricing Range

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Product Demo

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Pricing Guide

2020 Call Center Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos