3CX vs VICIdial

3CX has 267 reviews and a rating of 4.47 / 5 stars vs VICIdial which has 253 reviews and a rating of 4.69 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.47 / 5 (267)
4.69 / 5 (253)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 20, 2022
September 13, 2022
Pros/Cons
  • Pros

  • I use 3CX primarily to check the quality of calls going out within the business, the feature that allows all calls to be recorded and played back on any computer with ease is therefore very useful.
  • Price, Ease of set up and feature rich capabilities.
  • Cons

  • It signs me out a lot and I have to get an admin to log me back in. That is very frustrating as it takes up both my time and my co-workers.
  • I could barely hear what the other line is saying and there are times that I the calls got disconnected which is really annoying especially whenever we are talking to clients.
  • Pros

  • The gui for admin on the software, is easy to get around and make changes when needed. I also love the Live real time view to see how the agents are doing.
  • Low cost for business, license type, flexibility, scalability, stability, easy and fast to implement even remotely.
  • Cons

  • The interface has an outdated look to it and can be hard to navigate. Especially until you get used to it.
  • It's normal to get lost in the beginning. There's so many options that can get overwhelming at times.
Pricing Range
Product Demo
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FrontRunners

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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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