3CX vs VICIdial

3CX has 228 reviews and a rating of 4.47 / 5 vs VICIdial which has 248 reviews and a rating of 4.7 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.47 / 5 (228)

4.70 / 5 (248)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

February 16, 2021

January 11, 2021

Pros/Cons

  • Pros

  • 3cx is the Best of the Best i have no complaints this product is rock solid , easy to setup and the price is worth it hands down.

  • I love this software. I can be away from my desk or out of the office and still have the ability to take my office phone calls from the laptop.

  • Cons

  • Set-up was not quite as user friendly as I would have liked. There is somewhat of a learning curve involved in using this platform; however, it serves the purpose.

  • The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

  • Pros

  • Its free, no cost to setup and no hassle. Iove the fact that it is versatile. I would recommend this.

  • i love how it's editable and you can add to it and it works perfectly even better than paid softwares that being offered from big competitors

  • Cons

  • While the reports are very informative ,they are hard to understand .I would also be very happy with a design update .

  • It can get expensive, as you pay for minutes. Customer support is pretty much non-existent. Overall, great for a start-up but not something you would want to use long term.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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2021

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos