3CX vs Zoho Desk

3CX has 224 reviews and a rating of 4.46 / 5 vs Zoho Desk which has 1622 reviews and a rating of 4.50 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.46 / 5 (224)

4.50 / 5 (1,622)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 9, 2020

October 23, 2020

Pros/Cons

  • Pros

  • 3cx is the Best of the Best i have no complaints this product is rock solid , easy to setup and the price is worth it hands down.

  • I love this software. I can be away from my desk or out of the office and still have the ability to take my office phone calls from the laptop.

  • Cons

  • Set-up was not quite as user friendly as I would have liked. There is somewhat of a learning curve involved in using this platform; however, it serves the purpose.

  • The meeting software works good but does not integrate with outlook. like excepted meetings sending email.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

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Pricing Guide

2020 Call Center Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux