# 8x8 Contact Center vs Amazon Connect - 2026 Comparison - Software Advice > 8x8 Contact Center vs Amazon Connect - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/amazon-connect --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / 8x8 Contact Center vs Amazon Connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 2, 2026 # 8x8 Contact Center vs. Amazon Connect: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 2, 2026 # 8x8 Contact Center vs. Amazon Connect: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) [8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses 8x8 Contact Center Based on 47 reviews - Top use cases: Contact Center (32%), Call Center (28%) 62% of users recommend this product [](https://www.softwareadvice.com/call-center/amazon-connect-profile/) [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Amazon Connect Based on 94 reviews - Top use case: Call Center (47%) 69% of users recommend this product [](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/) 8x8 Contact Center 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/reviews/) [](https://www.softwareadvice.com/call-center/amazon-connect-profile/) Amazon Connect 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.3 Based on 47 reviews Ease of use 4.4 Value for money 4.2 Customer support 4.0 Functionality 4.2 4.5 Based on 94 reviews Ease of use 4.4 Value for money 4.3 Customer support 4.4 Functionality 4.4 ## User interface * * * ## Key features Features selected based on 141 reviews from Call Center * * * Automatic Call Distribution N/A Call Monitoring 4.3 Call Recording 4.4 Call Routing 4.0 Call Scripting 4.0 Caller ID N/A Automatic Call Distribution 4.7 Call Monitoring N/A Call Recording 4.3 Call Routing N/A Call Scripting N/A Caller ID 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Zendesk SuiteNot enough reviews ](https://www.softwareadvice.com/product/26892-Zendesk/)[ Microsoft TeamsNot enough reviews ](https://www.softwareadvice.com/voip/microsoft-teams-profile/)[ NetSuiteNot enough reviews ](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) [ eGain SuiteNot enough reviews ](https://www.softwareadvice.com/customer-experience/egain-suite-profile/)[ CentricalNot enough reviews ](https://www.softwareadvice.com/hr/gameffective-profile/)[ CallMiner EurekaNot enough reviews ](https://www.softwareadvice.com/call-center/callminer-eureka-profile/) ## Reviews * * * VR Verified ReviewerSoftware SupportGovernment Administration, 501-1000 employees "The customizable interface is fairly powerful and relatively easy to search, if not the most beautiful ui." Jan 23, 2026 Mathew L.DirectorFinancial Services, 51-200 employees "Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface." Jun 18, 2022 PP Piyusha P.Customer SupportHospital & Health Care, 201-500 employees "I particularly value the flexibility of the platform and the ability to integrate with other AWS tools for automation and analytics. While there is a learning curve during setup and occasional technical issues, the overall reliability, functionality, and performance make it a strong choice for modern contact center operations." Jun 1, 2026 Victoria H.HR DirectorInsurance, 51-200 employees "You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. " Feb 24, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Ringover vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/ringover/)[Sobot vs 8x8 Contact Center](https://www.softwareadvice.com/compare/391471-8x8-contact-center/vs/524506-Sobot/)[Ringover vs Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/ringover/)[CallTools vs Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/calltools/)