--- title: "Aircall Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aircall. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aircall is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/aircall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Business Phone Systems Software](https://www.softwareadvice.com/voip/business-phone-service-comparison/) / [Aircall](https://www.softwareadvice.com/call-center/aircall-profile/) / Aircall Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/aircall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/aircall-profile/alternatives/) # Aircall User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 465 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 250 reviews (54%) - 4 stars: 135 reviews (29%) - 3 stars: 42 reviews (9%) - 2 stars: 6 reviews (1%) - 1 star: 32 reviews (7%) ### Most mentioned pros - The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). - Being able to listen to calls to see what information was provided to clients was extremely useful and helpful. Although, sometimes experiencing issues with connectivity had us missing a lot of calls, we were able to call clients back because of the call log in the workspace. - I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. ### Most mentioned cons - We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. - The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. - Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. ## Aircall customer reviews Showing reviews 1-25 of 465 (page 1). ### Solid but not flawless - Overall rating: 4/5 - Reviewer: Marvin S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team. #### Cons I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible. #### Vendor response Hi Marvin, Thanks so much for the thoughtful review! It's great to hear that your team is getting value from Aircall. However, we're sorry to hear about the frustration around creating a message-only outbound number that ends the call. We've shared your feedback with our product team. If you have any other questions or need further assistance, please don't hesitate to reach out! We’re here to help. Thanks again! Best, Aircall Marketing Team Replied April 2026 --- ### Most Reliable Phone Service Available - Overall rating: 5/5 - Reviewer: Saskia M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons. #### Cons The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of #### Reasons for switching to Aircall We've seen a rise in sales, faster response times, and agent productivity because to aircall's ability to keep in touch with all of our customers in a timely manner. As a result, we can keep an eye on agent productivity and make sure service isn't disrupted while they operate from home, a demand that arose in the aftermath of the epidemic. --- ### Aircall is still a great cloud phone option. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow #### Cons Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support #### Vendor response Hi there, Thank you so much for your kind review! It's great to hear that you’re enjoying the new Aircall Workspace and that you feel the workflow is more comprehensive. However, we're sorry to hear about the occasional connectivity issues and the difficulty getting real-time support. The best way to find a solution to these issues is to contact our support team, who will troubleshoot them and find a solution. If you have any additional questions or feedback, please don't hesitate to reach out to us. We're here and happy to help! Best, Aircall Marketing Team Replied April 2026 --- ### I love AirCall, been using it for over four years now! - Overall rating: 5/5 - Reviewer: Jisselle B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches. #### Cons I have no complaints, it's the best VOIP service I've used. #### Reasons for switching to Aircall 8x8 was really clunky, analog dashboard, tough to use. #### Vendor response Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall Replied June 2022 --- ### Best calling software - Overall rating: 5/5 - Reviewer: Victor E. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. #### Cons nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks. #### Vendor response Hi Victor, Thank you so much for the kind review! We’re thrilled to hear Aircall feels accurate and easy to use, and that call history tracking is helping with your day-to-day tasks. We designed Aircall to keep conversations clear and workflows efficient, so it’s great to see that resonating. If you ever have questions, please don't hesitate to reach out. We’re here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied December 2025 --- ### Deceptive Billing Practices - Overall rating: 1/5 - Reviewer: Vince D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered The worst VoIP service we have ever used. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. The product sucked all around. #### Cons Everything, especially their billing and customer service. They don’t even have a phone number, so if they do respond to you, it’s via email more than a day later. #### Reasons for choosing Aircall Deceptive sales process, we were promised features that don’t exist or work. #### Reasons for switching to Aircall Deceptive marketing that made us believe they had better integrations than they do #### Vendor response Update: Hi Vincent, as promised I've contacted our teams internally. I see that you're working with them to resolve the issues regarding your subscription. Should you need additional assistance, please feel free to reach out. - Anthony from Aircall ——— Hi Vincent, thank you for sharing your feedback with us. We're sincerely sorry about the issues you've encountered with your contract and are determined to assist you in resolving them. We're going to gather more insight with our teams internally and get back to you soon with an update. We thank you for your patience and understanding in this process. - Anthony from Aircall Replied May 2023 --- ### Comprehensive solution for phone support - Overall rating: 5/5 - Reviewer: Christoph B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support #### Cons Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required #### Vendor response Hi Christoph, Thanks so much for the thoughtful review! We’re happy to hear that Aircall’s reliability, integrations, and quality management features are helping your team understand agent behavior and follow-ups. We also appreciate your note on phone-number flexibility and routing during expansions, as feedback like this helps us adjust and improve. In the meantime, our Support team is ready and happy to help with any questions you might have regarding this topic. If you have any other questions or need anything else, please don't hesitate to reach out. Thanks again! Best, Aircall Marketing Team Replied February 2026 --- ### Aircall is all you need when making and receiving calls - Overall rating: 5/5 - Reviewer: Joseph M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website. #### Cons Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login. #### Vendor response Hi Joseph, Thank you so much for your kind review! We’re thrilled to hear that Aircall’s ease of use, flexibility across web and app, and secure sign-in are helping your team work smoothly. We also love that our Support team has been there when you need them. Also, thank you for flagging the ability to recall your preferred mic/speaker on login. It's feedback like yours that helps fuel our improvements, so we'll definitely take note of this suggestion. If you ever have any questions or need assistance, we’re always here. Thanks again for choosing Aircall! Best, Aircall Marketing Team Replied December 2025 --- ### Long time user of Aircall - Overall rating: 4/5 - Reviewer: Deniz K. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. #### Cons I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. #### Vendor response Hi Deniz, Thank you so much for your kind review! We’re thrilled you’ve been with Aircall for 4 years and that the mobile and desktop apps, call recording, and transcripts make your work easier. It’s great to hear that the value continues to meet your expectations. We hear you on reporting clarity, and our team is working to make insights simpler. Also, we are investing in AI-powered capabilities, and your input helps shape what comes next. If you ever need anything, please don’t hesitate to reach out! We’re here to help. Best, Aircall Marketing Team Replied December 2025 --- ### EXpierence with Aircall - Overall rating: 4/5 - Reviewer: Heather T. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking. However, it can be pricey, has no video conferencing, and its mobile app can lag sometimes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros You can make and receive calls from anywhere so if you're a remote employee its perfect It .Includes call recording, call monitoring, call transfer, IVR , and business SMS. #### Cons It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess! #### Vendor response Hi Heather, and thanks for sharing this positive review! I'm glad to hear that our platform fits your remote work needs and that you're getting the most out of Aircall's various features! Your feedback regarding pricing plans is also much appreciated, which I'll bring back to the team for review. Please don't hesitate to reach out if you ever have any questions or need assistance! Replied June 2025 --- ### Aircall Review - Overall rating: 4/5 - Reviewer: Sean E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process. #### Cons It can take quite a long time to get a response from customer support if you have an issue. #### Vendor response Hi Sean, and thank you for the positive review! I'm glad to hear you're getting good vlaue out of our integrations, AI tools, and that onboarding has been smooth for you. Also, thanks for your feedback regarding Support - I'll report this back to the team. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall Replied May 2025 --- ### Great for emergency contact for a SaaS company - Overall rating: 4/5 - Reviewer: Melanie D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. #### Cons The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. #### Vendor response Hi Melanie, and thank you for the positive review! I'm glad to hear you're getting value out of Airclal's user interface and call frowarding features. At the same time, I appreciate your feedback regarding cost and access management, which I'll bring back to the team for review. Thanks again for the review and feel free to reach out if you ever have any questions or concerns! -Francis @ Aircall Replied April 2025 --- ### Good Software - Overall rating: 4/5 - Reviewer: Alexander D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall good software that integrated well with your CRM. I had a much easier time using this vs other software #### Cons The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us. --- ### Good experience for a CSM - Overall rating: 4/5 - Reviewer: Aleksandra M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I worked with Aircall for a few months as a CSM, calling from Poland to the UK and USA. It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any previous experience with tools like that. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to manage and assign regions/numbers to a person The analytics is very extensive but not available separately now (or on lower plans) Desktop app #### Cons Interruptions - while using the same number at the same time, sometimes calla were dropped Requires a lot of help from Aircall to be set up (but they are helpful) as small configuration options impact the ringing lenght etc SMS interface a bit clunky, doesnt recognize landline unless the SMS has already been sent --- ### simple and straightforward ... dare I say basic? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Loved it but at times felt like I was "playing" customer service rep rather than actually having a big girls or boys ob #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation #### Cons Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time. --- ### Aircall a great VOIP calling products - Overall rating: 4/5 - Reviewer: Lennie G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We started by using the 14 day free trial which was extended for an additional week upon request. The free trial was impressive and we very quickly saw the value of Aircall and what it would bring to our outbound sales. The integration was extremely simple, with full tracking available through our CRM. Call quality is very good, their can be issues at times when bandwidth or connectivity slows down. Aircall increased our call hit rate and the ability to switch outbound numbers at no cost has also been very valuable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Integration was quick and easy. Adding users and new outbound numbers is simple and efficient. Good calling quality and excellent customer support. #### Cons It is not customizable meaning that certain specific customizations are not possible or available, for example the ability to pre-record a message to leave automatically when receiving a voice mail. #### Vendor response Hi Lennie, Thank you for taking the time to share such valuable feedback with our teams! So wonderful to hear you are benefiting from our App Marketplace and the outbound calling features. Regarding customizations, keep an eye out for news and updates using the link below for our latest improvements. https://help.aircall.io/en/articles/3819519-news-updates Best, Leslie from Aircall Replied May 2022 --- ### Aircall is a cloud-based phone system with advanced call center features and easy integration with p - Overall rating: 4/5 - Reviewer: Aman K. - Verified reviewer: Yes - Industry: Chemicals - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service. #### Cons I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable #### Vendor response Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io). Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall Replied February 2023 --- ### Great experience - Overall rating: 5/5 - Reviewer: Anurag T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience is really good. It’s very user friendly and very easy to use and understand the functionality of a particular feature #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whisper feature of this software is amazing it’s really helps alot and make the user experience better #### Cons One feature can be added in this software like if we receive any incoming calls it should ring first to that person wait time is longer than others #### Vendor response Hi Anurag, thank you for your positive review! It's great to hear how helpful Aircall's Coaching feature has been for your team. Regarding your feedback on call routing options, we completely agree and are happy to share that it's available. ���� You can learn more here: https://help.aircall.io/en/articles/5798761-longest-idle-time. Hope this helps! Replied March 2023 --- ### Not Terrible, but Not Gamechanging - Overall rating: 3/5 - Reviewer: Ian P. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front. #### Cons What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool. --- ### Scam Company - Stole $10,000 From Our Company - Overall rating: 1/5 - Reviewer: Cory L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Our experience with Aircall, a VoIP company, was nothing short of a disaster. After paying $10,000 for an account that we never got to use due to a delay in training and porting of numbers, we were left without the service we needed and with no way to recover our funds.We were told that we'd have features we requested to find out after signing the contract, that these were features they'd possibly have down the road and not something they had at the moment.Training kept getting pushed back due to changes that would have to be made to the account to attempt to have it work for our company, to find that we couldn't get the account to where we needed, so we canceled the port. We never got to use AirCall, yet we were charged $10,000 and were almost charged ANOTHER $10,000 since it was about to be our 2nd month after signing the contract due to the pushbacks of training and porting.We canceled the contract as soon as possible to avoid getting charged again, but we were told there was no way they could refund the original amount due to company policy.Aircall essentially stole our money, leaving us empty-handed and without the service we paid for. We want to protect companies from Aircall preying on their misfortune. After setting up over 20+ software for our company, we have never experienced something like this before.We strongly caution anyone considering Aircall as their VoIP provider. Their lack of accountability and blatant theft makes them an unreliable and untrustw #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros They were very nice up front, just to find out everything told was a lie after signing the contract. #### Cons Nothing they said was true, they just say it to have you sign a contract. --- ### Poor quality, poor support, but cheap - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's very cheap and easy to set up. You can be up and running in like a day. #### Cons Call quality is poor. The customer success team is nearly impossible to deal with. #### Vendor response Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall Replied March 2023 --- ### One of the best tools to do recordings - Overall rating: 5/5 - Reviewer: Pedro A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We use Aircall and it's integration with Hubspot to use in our remote team and it works very very well. Everything is logged automatically and we can even do workflows based on some Aircall rules.We also use it so send automatic SMS's and also to log recordings into hubspot.Everything works extremelly well #### Cons - The speed with Hubspot could be improved- SMS integration could be better --- ### Quality review of Aircall - Overall rating: 5/5 - Reviewer: Rahul d. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - It's really well organized call center platform, had capability to handle any type of customer service requirement.- easy to integrate with CRM platform #### Cons - sometimes call are not getting logged through API connection. but not big issues --- ### One of the best software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Aircall delivered amazing service, we used it everyday to contact countless customers and partners and it never failed to deliver. Great call quality, simple UI with great quality built into it. The coaching was one of the best features of Aircall, as an administrator you could jump into any ongoing call and give tips to the call center agent, while the customer can't hear your voice. It was a nice way to manage hard cases without any escalation. Monitoring tools were also simple and effective along with the reporting. Simple yet amazing in everything. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The simplicity and quality of the platform are one of the biggest pros. It's a simple app and still manages to give the best features. Call and service quality is one of, if not the best. #### Cons There is not much to dislike about aircall, I'd say if they make user interface a bit more "fancy" that can be #### Vendor response Thank you for sharing your thoughts! Your review absolutely made our day. We're glad to hear you're making good use of our call coaching and monitoring features. This is the best way for you to train agents in real-time without disrupting customer experience. Cheers! - Max from Aircall Replied April 2022 --- ### Poor call quality, ridiculous pay terms and cancelation policy - Overall rating: 1/5 - Reviewer: Hagard W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Very disappointed with their services, will NEVER use again #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number. #### Cons We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/aircall-profile/reviews/?page=2) --- Aircall Reviews, Pros and Cons - 2026 Software Advice