Aircall vs Dialpad

Aircall has 183 reviews and a rating of 4.2 / 5 vs Dialpad which has 410 reviews and a rating of 4.34 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.20 / 5 (183)

4.34 / 5 (410)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 24, 2021

April 28, 2021

Pros/Cons

  • Pros

  • Very Professional Looking and organized. Love the task & reoprting features.

  • Easy to use. Great features like Activity log and stats

  • Cons

  • The "IVR" flow is pretty limited in its functionality but it was sufficient for our basic needs.

  • Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

  • Pros

  • I love the ease of dialing and being able to text, the best piece!

  • I love how this software allows me to transfer from my computer to my mobile phone seamlessly.

  • Cons

  • HD Calling on iPhone app doesn't work for my phone (iPhone SE) consistantly enough to utilize, although the fallback method works very well.

  • The voice to text is not always accurate, but it's usually enough to get the point of the message across.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2019

Advisor Recommendations

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9 Recommendations

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos