Aircall vs Five9

Aircall has 308 reviews and a rating of 4.29 / 5 stars vs Five9 which has 421 reviews and a rating of 4.2 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.29 / 5 (308)
4.2 / 5 (421)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
September 19, 2022
September 28, 2022
Pros/Cons
  • Pros

  • I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc.
  • Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
  • Cons

  • It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app.
  • It is really too bad that they have such a bad sales process because my team really likes their product.
  • Pros

  • Very complete software package, having an integrated dialer, lead management and reporting tool is awesome.
  • It was good to handle the information and the disposition was easy to do with keyboard shortcuts.
  • Cons

  • I wouldn't be able to log in sometimes for 15 minute increments and that was frustrating have to troubleshoot the problem.
  • There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.
Pricing Range
Product Demo
Product Screenshot
Product Screenshot
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2022

Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
7 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

Popular Aircall Comparisons