Aircall

Aircall vs LiveAgent

RATING:

4.28

(323)

Aircall has 323 reviews and a rating of 4.28 / 5 stars vs LiveAgent which has 1201 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.28 / 5 (323)
4.68 / 5 (1201)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 30, 2022
November 29, 2022
Pros/Cons
  • Pros

  • I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc.
  • Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
  • Cons

  • It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app.
  • It is really too bad that they have such a bad sales process because my team really likes their product.
  • Pros

  • Its feature set is quite good with good technical ability to answer questions.
  • Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.
  • Cons

  • I scrapped the entire concept of mobile agents down to the shockingly bad Live Agent Phone apps.
  • Poor statistics and reporting functionality. No grading of rights making it difficult to distribute partial admin rights.
Pricing Range
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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