Aircall

Nextiva Call Center

Add to compare

Ratings & Reviews

Overall Rating

4.22 / 5 (156)

4.35 / 5 (236)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 17, 2020

August 5, 2020

Pros/Cons

  • Pros

  • Easy to use. Great features like Activity log and stats

  • Does what it says on the tin. Perfectly reliable and ease of use. I use this in my everyday work to call clients all over the world. Works well to both make and receive calls.

  • Cons

  • Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

  • Sometimes the connection is not perfect but it works great for most of the time :)

  • Pros

  • Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

  • The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

  • Cons

  • Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

  • NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

2 Recommendations

4 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots