Aircall

PureConnect

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Ratings & Reviews

Overall Rating

4.22 / 5 (156)

4.09 / 5 (100)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

July 17, 2020

July 20, 2020

Pros/Cons

  • Pros

  • Easy to use. Great features like Activity log and stats

  • Does what it says on the tin. Perfectly reliable and ease of use. I use this in my everyday work to call clients all over the world. Works well to both make and receive calls.

  • Cons

  • Not really a con, but would love to be able to set-up IVR based on caller ID. Hopefully this feature will be added soon :)

  • Sometimes the connection is not perfect but it works great for most of the time :)

  • Pros

  • Great soft phone support, very tweakable, phone logs are easy to access for every call you don't have to dig for them. It's very customizable. Great for call centers.

  • It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.

  • Cons

  • Telephony Features are OK but need some improvement if compared to features provided by traditional IPT vendors like Cisco and Avaya.

  • While dashboard works great, Pure cloud reports are something that can be improved a lot. you have to mine a report data in excel before it can be used in a presentable format

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

1 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots