Aircall vs Vonage Business Communications

Aircall has 308 reviews and a rating of 4.29 / 5 stars vs Vonage Business Communications which has 256 reviews and a rating of 4.1 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.29 / 5 (308)
4.1 / 5 (256)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
September 19, 2022
September 22, 2022
Pros/Cons
  • Pros

  • I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc.
  • Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.
  • Cons

  • It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app.
  • It is really too bad that they have such a bad sales process because my team really likes their product.
  • Pros

  • I like the customer service Vonage offers and the ability to have set up a business line that is cloud based.
  • The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best features, and the integration with the business is easy.
  • Cons

  • Then without warning Simulring and Call Forwarding no longer works outside of a few countries. I rely on this service which they just cut off.
  • Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2019

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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