Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.

I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.

This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.

The implementation was great and it was smooth transition. Aspect was outstanding.

The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.

There is nothing I dislike about the product.

We did not have a great overall experience with the aspect products

Aspect was recognized as a top tier Contact Center company

Poor reporting accuracy and little flexibility

It's a great product recommendable to use especially for big brands to help in supporting their customers.

Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics

It needs a fully registered software to enjoy all features, the trial version is limited

Updated user interface, access to the full suite of Aspect's product offerings

That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.

I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).