Alvaria Cloud
About Alvaria Cloud
Alvaria Cloud Pricing
Contact Aspect for pricing information.
Starting price:
$90.00 per year
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Alvaria Cloud
1 - 5 of 18 Reviews
Anonymous
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
All communication is more fluid with our clients, if they are happy us even more.
Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.
PROSI know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.
CONSThis is definitely better software than I used. There is nothing that you do not like. It really is very efficient.
Vendor Response
Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team
Replied April 2018
David
Hospital & Health Care, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Aspect VIA Best in Class
The implementation was great and it was smooth transition. Aspect was outstanding.
PROSThe cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis.
CONSThere is nothing I dislike about the product.
Reason for choosing Alvaria Cloud
Aspect delivers a far more superior product.
Reasons for switching to Alvaria Cloud
Aspect provides better overall product and support.
Joe
Medical Practice, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2020
Aspect Service & Reporting
We did not have a great overall experience with the aspect products
PROSAspect was recognized as a top tier Contact Center company
CONSPoor reporting accuracy and little flexibility
Reason for choosing Alvaria Cloud
Price and reputation
Reasons for switching to Alvaria Cloud
Additional functionality and reputation
Vendor Response
Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input.
Replied May 2020
RONALD
Telecommunications, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Aspect Via Review
It's a great product recommendable to use especially for big brands to help in supporting their customers.
PROSAllow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics
CONSIt needs a fully registered software to enjoy all features, the trial version is limited
Shannon
Insurance, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2017
Rich user interface, easy to configure, a true omni-channel cloud platform
Updated user interface, access to the full suite of Aspect's product offerings
PROSThat I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.
CONSI don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).
Vendor Response
Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team
Replied September 2017