# Alvaria CX Suite Software Reviews, Demo & Pricing - 2026 > Review of Alvaria CX Suite Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/alvaria-cx-suite-profile --- [Home](https://www.softwareadvice.com/) / [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) / Alvaria CX Suite Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/alvaria-cx-suite-profile/reviews/) # Alvaria CX Suite 2026: Benefits, Features & Pricing Wondering if Alvaria CX Suite is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Alvaria CX Suite 4.0 [(21)](https://www.softwareadvice.com/call-center/alvaria-cx-suite-profile/reviews/) Pricing Pricing available upon request ### About Alvaria CX Suite Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management. Wondering if Alvaria CX Suite is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. ## Alvaria CX Suite User Interface ## Popular Alvaria CX Suite Alternatives Main Product Alvaria CX Suite 4.0 [(21)](https://www.softwareadvice.com/call-center/alvaria-cx-suite-profile/reviews/) Ratings Breakdown - 3.57Ease of use - 3.45Value for money - 3.85Customer support - 4.19Functionality Pricing Available upon request Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) 4.9 [(102)](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.71Value for money - 4.87Customer support - 4.72Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Kixie PowerCall](https://www.softwareadvice.com/call-center/kixie-powercall-profile/) 4.6 [(295)](https://www.softwareadvice.com/call-center/kixie-powercall-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.57Value for money - 4.66Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Alvaria CX Suite Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Alvaria CX Suite Features - Popular features found in IVR Auto-Dialer Automatic Call Distribution Call Disposition Caller ID Call Monitoring Call Recording Multi-Channel Communication Reporting & Statistics Voice Mail - More features of Alvaria CX Suite API Automated Responses Blended Call Center Callback Scheduling Call Center Management Call List Management Call Logging Call Routing Call Scheduling Call Scripting Call Transfer Campaign Management Campaign Specific Caller ID Compliance Management Computer Telephony Integration Contact Management Email Management FCC Compliance FTC Compliance Inbound Call Center Interaction Tracking IVR Lead Management List Management Manual Dialer Mobile Access Multiple Scripts Outbound Call Center Phone Key Input Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics SMS Messaging Survey/Poll Management Text to Speech ## Alvaria CX Suite User Reviews Overall Rating 4.0 Ratings Breakdown 5 29% 4 48% 3 19% 2 5% 1 0% Secondary Ratings Ease of Use 3.6 Value for money 3.5 Customer support 3.9 Functionality 4.2 VR Verified Reviewer Financial Services 10000+ employees Used daily for more than 2 years Review source Reviewed May 2021 The easiest/most challenging contact center technology system 4 I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails. Cons: Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity. Reasons for choosing Alvaria CX Suite Cost and outbound dialer is one of the best options outhere. Even thou Genesys has more capabilities on the Inbound IVR, it's not a competitor with Noble at the overall contact center solution. Read More BH Bruce H. Verified reviewer Financial Services 51-200 employees Used daily for more than 2 years Review source Reviewed September 2019 Noble Solution Suite 5 As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible. Cons: Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product. Reasons for choosing Alvaria CX Suite Again, Noble's product suite is extremely robust and provided a solution for every scenario we presented. Full integration. Proprietary, patented technology. Road Maps based on customer needs. Reasons for switching to Alvaria CX Suite Internal IT requirement: Look for opportunities to consolidate vendors. Noble's product suite is near 100% of what the industry required. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed October 2017 Surprise Surprise and some more surprise 2 Ratings Breakdown 2 Ease of use 1 Value for money 2 Customer support 2 Functionality Cons: It is just over rated dialer which has more bugs than the underground sewage system of Brooklyn. It is only going to give you surprises and more surprises of paying them more money year after year. You never own this product unless you pay them 5 year support fee and in case you end up extending your license by few seats then your five year will be counted from the new extension. I don't think it will even exist in the future. Avoid it and get some other expensive product. Read More HS Heather S. Verified reviewer Financial Services 1001-5000 employees Used weekly for more than 2 years Review source Reviewed April 2021 Long Term Partnership 4 The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track. From WFM to Gamification and OmniChannel solutions, Noble has their hat in the ring and works with their business user community to build out and offer relative solutions. I appreciate knowing they are listening. I also appreciate the support we get from the Noble team. Our account manager and technical engineer know us and we have a great relationship. We get things done timely and even when things don't go the way we expect, we work through it to resolve. There is a good mix from them doing what Noble needs with what JM/SETF needs. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The software is relatively easy to use and adopt from an end user experience perspective. There is alot of built in flexibility that gives us options to implement the software to meet our specific business needs. From the design of the Composer screens to the ability to track and manage compliance, we can set it up the way it makes most sense to us. Cons: With great power comes great responsibility. The software and its components are complex. Making it look easy to the end users requires a great deal of oversight and knowledge from our administration team. The most difficult part of managing the software is that there are so many components used to support the flexibility and keeping them all upgraded, patched for security and configured consistently across multiple servers is an ongoing challenge. Would like to work towards more of a release cadence and have the confidence to transition to more of a SaaS model. Reasons for choosing Alvaria CX Suite Overall match to our business needs and our relationship with Noble. Reasons for switching to Alvaria CX Suite We initially switched from Davox as Noble was an up and coming dialing solution. We have engaged Noble for assistance on TCPA, recently implemented ShiftTrack from the Nice/IEX solution and are working on deploying the Noble IVR solution from what we have today with Avaya. Additionally we are looking for a future solution for our QA and Speech Analytics platform. Read More CV Carlos V. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 2 years Reviewed September 2022 Alvaria Workforce Review - MCS Holdings 4 In an NPS scale is a an 8 Ratings Breakdown 4 Ease of use 4 Value for money 2 Customer support 4 Functionality Pros: The functionality and capability to be agile. Visibility of the dashboards and reports Cons: SLA's response to the issues. It takes a lot when you escalate issues Reasons for choosing Alvaria CX Suite Functionality Reasons for switching to Alvaria CX Suite To growth and introduce more modules Read More HP Hasitha P. Verified reviewer Telecommunications 11-50 employees Used daily for more than 2 years Review source Reviewed September 2021 Alvaria CX suite 5 Alvaria CX suite clearly address business requirements of true omnichannel contact center Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Alvaria CX suite combined with multiple other components. Such as Unified IP , recording and advanced list management. It is compact solution to cover all the needs of modern contact center world Cons: I believe that List management component interface needs to be user friendly and organized for users to make changes Read More CM Cali M. Verified reviewer Banking 501-1000 employees Used daily for more than 2 years Reviewed September 2022 Support 3 Need faster support resolution. Ratings Breakdown 1 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Skill Based Routing and DNIS build out - ability to pull real time reports. Cons: the ease of use for IVR manager - it is a bit antiquated compared to other companies. Also Support could improve. Reasons for choosing Alvaria CX Suite Contract resolution, cost, very personable. Read More DK Drew K. Verified reviewer Financial Services 10000+ employees Used daily for more than 2 years Reviewed September 2022 Outstanding For Customization of Dialer Functions 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: Extreme customizability and ease of function within the contact management and designer software. Cons: Certain user friendly aspects, such as various drag and drops, multi-window copy/paste, could be added to increase use for developers/designers in the program. Read More AC Angie C. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Reviewed September 2022 Ok product 4 Ratings Breakdown 4 Ease of use 2 Value for money 2 Customer support 4 Functionality Pros: Available products. Overall user friendliness Cons: cost, availability of assistance, communication after acquisition Read More MA Mike A. Verified reviewer Financial Services 1001-5000 employees Used daily for more than 2 years Reviewed September 2022 Previous Noble User 4 Implementation for WFM has been challenging ... previous Noble products work as expected Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Ease of use, visualization, compliance requirements configurations Cons: Implementation has been challenging at best ... ugh! 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