All Aspect Quality Reviews
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5
4
3
2
1
Ease-of-use
4.4
Customer Support
3.8
Value for money
4.2
Functionality
4.3
"The quality management team likes the ability to score and share the details with the agents and supervisors. Scoring feature is user friendly."
"It's easy to use, intuitive, and reliable. I really like the new workforce optimization quality over the traditional AQM hosted platform, it's made numerous enhancements to benefit the users."
"I enjoy the ease of maneuvering around the application. The layout is great, both aesthetically and functionally."
"The only issue that I have encountered is that at times when people input the wrong password to access their schedule, it blocks them from accessing."
"Sometimes the calls will refuse to play and the error responses are not friendly to users, a specialist has to be the resolver."
"This is very frustrating, and it doesn't make much sense to have a tool that works this way."
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