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> Reviews of Amazon Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazon Connect is a good fit for you!

Source: https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews

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Amazon Connect Reviews

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[Overview](https://www.softwareadvice.com/call-center/amazon-connect-profile/)

Reviews

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# Amazon Connect Reviews

## Reviews Summary

## Overall Rating

4.5

* * *

## Ratings Breakdown

5

(57)

4

(29)

3

(6)

2

(2)

1

(0)

## Secondary Ratings

Ease-of-use

4.4

Customer Support

4.4

Value for money

4.3

Functionality

4.4

* * *

### Pros

"I particularly value the flexibility of the platform and the ability to integrate with other AWS tools for automation and analytics. While there is a learning curve during setup and occasional technical issues, the overall reliability, functionality, and performance make it a strong choice for modern contact center operations."

"We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software."

"The platform allows businesses to quickly set up and manage cloud contact centers without requiring large infrastructure investments."

### Cons

"It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software."

"You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. "

"Also it is not reliable, many call saying they called me and it does not ring or allow messages sometimes."

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Amazon Connect Reviews, Pros and Cons - 2026 Software Advice