--- title: "Amazon Connect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Amazon Connect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Amazon Connect is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) / Amazon Connect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/amazon-connect-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/amazon-connect-profile/alternatives/) # Amazon Connect User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 96 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 57 reviews (59%) - 4 stars: 30 reviews (31%) - 3 stars: 7 reviews (7%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I particularly value the flexibility of the platform and the ability to integrate with other AWS tools for automation and analytics. While there is a learning curve during setup and occasional technical issues, the overall reliability, functionality, and performance make it a strong choice for modern contact center operations. - Managing both phone calls and web chats in one place works realllly well, and having AWS backed security handling our customer data gives us huge peace of mind. - The platform allows businesses to quickly set up and manage cloud contact centers without requiring large infrastructure investments. ### Most mentioned cons - It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software. - You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. - Some small configuration changes are not very intuitive. ## Amazon Connect customer reviews Showing reviews 1-25 of 96 (page 1). ### Good, customizable service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive! I quite enjoy using the software. It is easy to use if you know what your doing and what you need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find it super easy to use and manage. I find it super simple and easy. Super customizable as well. #### Cons How customizable it can be is a bit of a challenge at times. Its very much lego like in how you build everything --- ### Great virtual call center solution - Overall rating: 4/5 - Reviewer: kinury A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great to interconnect employees and easy to learn the curve for employees. We love that we no longer require a physical phone on each desk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Their virtual call center console, the fact that you have all logs in one console, and being able to export the data for its analysis. #### Cons Quality for calls is not always the best (audio); sometimes call are connected without having a ring. #### Reasons for switching to Amazon Connect mainly price and software integration, and interfaces. --- ### Flexible and Scalable Cloud Contact Center Solution - Overall rating: 3/5 - Reviewer: Khimson L. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Amazon Connect is a flexible cloud-based contact center platform that works well for organizations looking to modernize their customer service operations. Its scalability and integration with AWS services are major advantages, and it provides a lot of flexibility for building customized workflows. However, setup and administration can be challenging without AWS experience. Overall, it is a powerful solution for organizations that need a scalable and customizable contact center platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to scale for growing contact centers Cloud-based, eliminating the need for traditional call-center hardware Integrates well with other AWS services Supports voice, chat, and other customer communication channels Flexible and highly customizable Useful reporting and analytics Pay-as-you-go pricing can be attractive for variable workloads #### Cons Can have a steep learning curve Configuration can require AWS technical expertise Pricing can be difficult to understand Advanced customization may require development work Troubleshooting complex integrations can take time --- ### Scalable and User-Friendly Cloud Contact Center Solution - Overall rating: 5/5 - Reviewer: Piyusha P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Amazon Connect has been very positive. It has helped streamline customer communication and improve operational efficiency through reliable cloud-based call management and omnichannel support features. The system is scalable, secure, and suitable for handling both inbound and outbound communication needs. I particularly value the flexibility of the platform and the ability to integrate with other AWS tools for automation and analytics. While there is a learning curve during setup and occasional technical issues, the overall reliability, functionality, and performance make it a strong choice for modern contact center operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about Amazon Connect is its flexibility and seamless integration with other AWS services. The platform allows businesses to quickly set up and manage cloud contact centers without requiring large infrastructure investments. The call routing and call management features are highly customizable, which helps improve customer experience and agent productivity. I also appreciate the real-time analytics, monitoring tools, and easy scalability during high call volumes. The chat and communication features are useful for supporting customers across multiple channels. Another advantage is the intuitive user interface, which makes day-to-day operations relatively easy once the initial setup is completed. #### Cons One drawback of Amazon Connect is that the initial setup and advanced configuration can be complex for teams without prior AWS knowledge. Some integrations and custom workflows may require technical expertise or developer support. There are also occasional bugs, call quality issues, or delays during peak usage, although they are not very frequent. Reporting customization can sometimes feel limited, and troubleshooting certain issues may take time. Additionally, customer support response times could be improved for more critical technical concerns. --- ### Scalable and flexible cloud contact center - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a powerful, cost-effective cloud contact center. Reliability is top-tier, and the integration with other AWS services like Lambda and Lex makes it incredibly flexible for automation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the pay-as-you-go pricing and how easily it scales. The drag-and-drop contact flow builder is a game-changer for setting up complex IVRs quickly without needing a telephony background. #### Cons The learning curve is steep for AWS beginners. The interface for real-time monitoring feels a bit dated and navigating the AWS console to manage permissions can be a headache. --- ### Good for call centre - Overall rating: 3/5 - Reviewer: Riana I. - Verified reviewer: Yes - Industry: Events Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been okay. Very good for call centre but not as great for a direct line for an employee. Makes it hard to decline calls or see a call log #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is designed very well for a call center. I like how you can record calls for safety purposes and makes it easy to track teammates calls taken, minutes, etc. #### Cons I don’t like how there is a long messages that needs to be played in the beginning. I also think it should be easier to decline a phone call rather than leaving the caller on hold and still ringing #### Reasons for switching to Amazon Connect Contract with Cisco ended with company and new contact with AWS --- ### Not the most efficient system - Overall rating: 2/5 - Reviewer: Victoria H. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has unfortunately been awful, I have asked to use my personal phone instead and get reimbursed for calls. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The only thing I like about Amazon Connect is we don't have to use our personal phones and can you this line for external calls when it is working. #### Cons Almost Everything! You have to go to various steps to connect, sometimes it leaves blank messages, sometimes it does not connect and you have to put in a ticket and it takes awhile to get support. Then they just jump on teams when someone is available without a scheduled time. Also it is not reliable, many call saying they called me and it does not ring or allow messages sometimes. --- ### Flexible and super cost effective... but expect a bit of a learning curve. - Overall rating: 4/5 - Reviewer: Drew L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been a pretty solid experience overall, no complaints here. There is a learning curve, but that can be surmounted if you read documentation and put in the effort. Overall, it's a solid product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The pay as you go pricing is by far the best feature! Ya aren't trapped in expensive, rigid per seat monthly contracts which saves a ton of money. Call quality is pretty darn crisp and reliable with virtually no lag or dropped calls during busy periods/high volume moments. Managing both phone calls and web chats in one place works realllly well, and having AWS backed security handling our customer data gives us huge peace of mind. #### Cons The initial setup has a bit of a learning curve, especially if you arent already comfortable adminning AWS. Building custom call flows isnt always intuitive at first and the default agent dashboard looks a bit plain unless you spend extra time customizing it lol. Also, setting up detailed reporting takes a few extra steps through other AWS tools rather than being built right into the main dashboard out of the box. --- ### Good call center software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like this product, it provide the basic calling and chat system to our customer, and it is reliable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software. #### Cons It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software. #### Reasons for switching to Amazon Connect Twilio is lack of international coverage --- ### Scalable and diverse for marketing needs, but wish UI was better - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Omnichannel marketing, highly scalable, AI features and functionalities, cloud-based, but integrates well with existing products #### Cons hard to learn, not beginner friendly, limited reporting capabilities, UI is not the most intuitive, wish it was easier to navigate --- ### A Powerful Contact Center Solution - Overall rating: 5/5 - Reviewer: Kremena T. - Verified reviewer: Yes - Industry: Executive Office - Company size: 10000+ employees - Product usage: Used daily for free trial - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy Integration- seamlessly integrates with other AWS services, enhancing overall functionality. Scalability- highly scalable, making it suitable for businesses of all sizes. AI-Powered Features- utilizes AI for real-time performance improvements and natural language understanding. User-Friendly Interface- intuitive drag-and-drop interface for building call flows. Flexible Pricing- pay-as-you-go pricing model, making it cost-effective. #### Cons Limited Non-Phone Features, and primarily focused on telephony, with fewer features for non-phone use cases. Occasional connection errors reported, which might affect call quality. Advanced features may require technical expertise to set up. #### Reasons for switching to Amazon Connect It was company's decision and we were not informed why --- ### A brilliant platform for contact centers - Overall rating: 5/5 - Reviewer: Shubham A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The pay-as-you-go pricing is very enticing, and so is the ability to customize the UI of the agents and provide them with real-time advice on how to deal with various calls. #### Cons There is no SMS support. You have to use Amazon Pinpoint for that, but the number you purchase in Pinpoint, can't be used in Connect. That leads to a very awkward experience. #### Reasons for choosing Amazon Connect We chose Amazon Connect due to its cost-effectiveness and ease of integration. --- ### Amazon Connect - Overall rating: 5/5 - Reviewer: Taylor J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Amazon Connect is a reliable and flexible cloud-based contact center solution. It offers great value, especially for teams looking to scale without high upfront costs. While there’s a slight learning curve for those new to AWS, the platform delivers smooth performance, solid customization options, and strong integration with other tools. Overall, a great choice for businesses wanting a modern, cloud-first approach to customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon Connect is a powerful, cloud-based contact center solution that offers scalability, flexibility, and deep integration with other AWS services. It's designed to help businesses deliver more personalized, efficient customer service experiences—without the traditional overhead or limitations of on-premise systems. #### Cons Honestly, I didn’t run into any major issues while using Amazon Connect. If I had to name one con, it would be that the system does take a little time to learn if you’re not already familiar with AWS tools. It’s not a deal-breaker at all, just something to keep in mind if you're new to cloud-based platforms. Once you get the hang of it, it runs smoothly. --- ### Amazon Connect Review - Overall rating: 4/5 - Reviewer: Ethan B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Depending on who your support is it can be good, but sometimes it can be more confusing then needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I liked how easy it the support is to connect with between Amazon, I order a lot for my business so the support is nice #### Cons It is sometimes hard to uderstand what the person is saying as the language/accent Barrier can be confusing --- ### Is Amazon Connect Right for You? Pros, Cons, and Key Takeaways - Overall rating: 5/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Amazon Connect earns strong marks for its scalability, affordability, and deep integration with AWS tools which makes it a solid choice for tech-forward organizations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon Connect is a scalable, cloud-based contact center platform praised for its easy setup, pay-as-you-go pricing, and seamless integration with other AWS services. I love in particular its flexibility and AI features. It's a great fit for tech-savvy teams who want customization power over a plug-and-play experience. #### Cons I think the biggest frustrations with Amazon Connect center around its steep learning curve, especially when setting up advanced features without AWS expertise. My coworkers and I found the out-of-the-box reporting tools limited and had to rely on custom solutions or third-party add-ons. We also witnessed some occasional call quality issues and a basic user interface that could use more polish. --- ### Flexible and Scalable Contact Center Solution - Overall rating: 4/5 - Reviewer: Tony Z. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Amazon Connect is a great contact center service, especially in terms of its flexibility, scalability, and integration capabilities within the AWS ecosystem. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easily scales up or down based on call volumes without upfront infrastructure investment. #### Cons While basic setup is straightforward, building complex contact flows and integrations requires AWS expertise. --- ### Try Amazon Connect - Overall rating: 5/5 - Reviewer: Shenice M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered allow staff to proactively engage in customers relevant information. Appt reminders, etc. Provides real-time and historical analytics to track customer interactions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, scalable, and offers a wide range of features to use throughout office staff on an everyday basics #### Cons everything is wonderful no complaints, powered by AI. Designed to help reduce cost and promote operational insights --- ### A powerful tool for customer service with room for improvement - Overall rating: 4/5 - Reviewer: amira nour A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Amazon Connect is a robust tool that can significantly improve customer interactions, but it has a few areas that could benefit from enhancement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros -Ease of use as the interface is user friendly. -cost effective as pay as you go pricing help businesses manage cost effectively. #### Cons -It takes a quite long time to get answers from customer support. -as a cloud based service,a stable internet connection is essential which might be a concern in areas with poor connectivity --- ### Amazon connect review - Overall rating: 5/5 - Reviewer: Desiree S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As my overall experience, I love this software. It's quick and efficient to use and real easy to get a hold of some one when needed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the chatting/messaging part of Amazon connect and the assistance received from this software based system. #### Cons Sometimes it has gone slow for me, however, I believe that was more of a signal issue than anything. I don't have any issues besides that. --- ### Amazon connect communication crappy - Overall rating: 2/5 - Reviewer: Cheyanne M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Over all experience with amazon connect was actually great and i was happy 100 percent up until i had to contact costumer service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I liked that it was honestly pretty simple to opperate and navigate overall, loads decently fast and walks you through it to begin with #### Cons The thing i liked least about amazon connect was completely the biggest issue i have had with alot of things recently and thats costumer service communication --- ### The Best Cloud Contact Center Solution - Overall rating: 5/5 - Reviewer: James W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Over the past months, Amazon Connect has transformed our customer support operations by providing a reliable and flexible communication solution. Highly recommended for businesses looking for a robust contact center platform! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The call quality of Amazon Connect is excellent, and the AI-driven features like chatbots and sentiment analysis significantly improve customer interactions. #### Cons Some advanced configurations require someone with technical expertise, but one can get through when followed the on-screen instruction properly. --- ### Amazon connect has been great for my buisness! - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazon connect has been great for my buisness! It has allowed me to easily integrate with other provider offices! #### Cons I do not have any negative reviews for Amazon connect. Everything has worked seamlessly and couldn’t be better! --- ### Ease of using Amazon Connect - Overall rating: 5/5 - Reviewer: Sugiti R. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has a been a great experience overall and it is very easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been great being able to get in contact with a representative immediately. It is also easy and convenient to use. #### Cons The only issue was being able to navigate the site for the connect option. But once you get to it, it is very easy. --- ### Quick response - Overall rating: 5/5 - Reviewer: Audry P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 10/10 quick answers. Great resolutions in a short time after sending the request #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That they answer right away, after sending my request from one of their agents.. #### Cons At the moment anything. No bad experiences for me. Quick answer after sending my request. --- ### Definitely satisfied - Overall rating: 5/5 - Reviewer: karen j. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I will definitely recommend. Make sure you have a steady connection. Otherwise This is a great service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. It's quick set up, and invite and limited connectivity issues once active. #### Cons I would prefer no ad's. I had connection issues in the beginning but once connected no problems ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/?page=2) --- Amazon Connect Reviews, Pros and Cons - 2026 Software Advice