All Ameyo Reviews

1-25 of 95 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Mohamed

Telecommunications, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Amazing Experience

The whole thing is amazing when it comes to using Ameyowith all available features, I'm using a lot of things because of my job duties, Reporting daily weekly, and monthly reports, Real-time to maintain the Service level, updating the dialer for the outbound team, everything looks better with Ameyo.

PROS

It is the easiest way to use Ameyo in a call center to manage all related tasks, such as answering calls inbound and outbound dialer, monitoring calls remotely by the quality assurance team, managing the agent adherence and off-board activities "Auxes", also there a great part of the reporting and all the required data to manage the service level.

CONS

Sometimes, especially when using low internet speed connections the pages take so much time to load and this might some issues for the users, I recommend creating a special view "lowered version" for such internet speed.

Iven

Outsourcing/Offshoring, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Ameeyo Dialer Review

Supports

PROS

user friendly, good GUI, easy to use. Voice quality

CONS

Predictive dialing, Answering Machine Detection

Reason for choosing Ameyo

Expensive

NEERAJA

Consumer Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed November 2023

Ameyo

not good experience with Ameyo my team also not satisfied so Ameyo team kindly work on this otherwise you lose your clients..

PROS

easy to use and easy to integrated and tracking process better like check to dials connectivity and talkative tracking good

CONS

connectivity so poor hang-up continued

Bolanle

Outsourcing/Offshoring, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Review

PROS

The features are easy to use and understand Its makes working in contact centre fun

CONS

There is nothing bad about product its top notch

Reason for choosing Ameyo

Its user friendly

Vinoth

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Connect without Interruption

PROS

Best App for Connecting people through internet. Call Recording and Managing are very good as they have all data with it.As this has many extensions we can easily switch to the best available network.

CONS

Sometimes it logout intermittently.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Ameyo and Its benefits

PROS

Cost and process friendly is the major reason

CONS

Connectivity is the only issue that we face

Reason for choosing Ameyo

Cost and process friendly

User Profile

Gajendra

Verified reviewer

Education Management, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2022

Feedback from Ameyo

Ameyo gives a lot of features to the agents for checking their productivity and managing the login hours but many changes are required to update in the software.

PROS

Easily accessible for the agents. Agents can check the number of calls made, login hours and break durations.

CONS

Self agent monitoring shows different break duration than the Agent session details. Self Agent session report counts break twice sometimes. The daily productivity report shows less login hours for a few agents.

User Profile

Ashley

Verified reviewer

Consumer Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Review From Savaari

PROS

The interface is quite simple to understand & use in your daily process. We find the software perfect for daily usage & kudos to the team who are always available to help & understand your requirements.

CONS

don't have any yet with the latest software update :)

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

you can work efficiently and more productive as well.

increase of work productivity and less agent errors.

PROS

Its very helpful especially for the agents not just for their inbound and outbound calls but as well as for the workforce or Technical team. And it is easily to receive incoming calls and together with it you can view the customer or callers profile that is given. It helps as well call center agents to easily track their time and modify their breaks and correct their tagging.

CONS

Sometimes when you receive a call, the given profile of the customer doesn't appear on your screen and it tends to lag when there's a queuing of calls.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Efficient application

It’s one of the best application have used.

PROS

The ameyo application has good scalability and it’s user friendly

CONS

The pricing is on the high side for partners and it’s not static.

Mitesh

Telecommunications, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2019

Ameyo call center solution pros & cons !!

PROS

I like this software because of the capability to hanlde large number of call flows. I like the efficiency of this software like how it works and gave us the option to do supervise the agents activity on real time basis and the proper reports which helps alot to conclude many things.

CONS

we need to open ameyo client thorugh a java file like we always need to run a java file to open ameyo client and After sometime it will crash automatically or saying app not responding , I think it should be web-base like ameyo webaccess. Otherwise overall experience is good

Vendor Response

Thanks Mitesh, your feedback really matters! :)

Replied December 2019

Vignesh

Automotive, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Easy and Engaging

Its easy and friendly software to connect with customers

PROS

It easy and compact software that helps to easily connect with the customers , and also gives all the appropriate reports of the usage which is helpful. It also offers many different options to connect with customers.

CONS

Its takes a bit of time at the end of calls, which is a negative points but its fai enough because it saves all the data after calls

Davies

Banking, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Experience with Ameyo CRM Call Centre system

The experience along the journey has been wholesome. The support is timely and flexible with suggested customizations.

PROS

Its very easy to use and the support system is very efficient

CONS

The CRM fails to extract the details from the core banking system.

Prabhat

Financial Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Ameyo Needs to improve bug fix and Product development time line.product development is very delayed

very good

PROS

Supervisor Monitoring, missed call window

CONS

User productivity report, Lead management,agent dashboard and multiple campaign user moniroring

Reason for choosing Ameyo

cost and feature rich product. easy to customise

Darshita

Insurance, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2022

Ameyo

PROS

Ease to use. Good support available. Nice voice quality. Quick response on query raised.

CONS

Pricing is too high. Doesn't provide other supportive products like Gateways and Lines

Rohan

E-Learning, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2022

Appreciation For Ameyo

PROS

Quick Responses to the users, very friendly and easy to use.

CONS

Please try to focus on the part of the report as it is not accurate sometimes.

Reason for choosing Ameyo

Yes, Of course.

Ahmad

Retail, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2021

Review

very good

PROS

Product is easy to use and give great feature and reports for high management

CONS

some issue happen after go live with support due to some conflict with ameyo partner here which effected our business because support stopped but issue is solved now

Reason for choosing Ameyo

it gave us the needed feature and and ease of use for end user

Sanjay

Plastics, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2022

Ameyo - used for a team of 10 employees

Overall it is good as you will not be facing much issues if you have great internet connection. But if you face any issue, resolution time is a bit high.

PROS

Integration team is helpful and good. Completed the project in given timeline once scope was approved.

CONS

Support is bad. You will have to keep on raising tickets and wait for their call in every issue. Once project is deployed, You are at your own. If you need support, be very clear about the specifications.

Sankar Rao

Transportation/Trucking/Railroad, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2017

Ola and Ameyo

Ameyo software is being used as a CTI for Ola customer and partner support. The software has met the expectation of Ola and we were able to extend it to meet Ola's unique requirements.

PROS

The Ameyo software is flexible and it can be customized to suit any of Ola's need.

CONS

I would have preferred it to be configurable, so that customization effort could be reduced.

Tony

Renewables & Environment, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

A working, intuitive but expensive to maintain system

PROS

The features work as advertised and the team enjoys using the system. Call capabilities works, queue management is easy to set up

CONS

The pricing model is not friendly. So many hidden costs for perpetual customers

Ashok

Information Technology and Services, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Manage calls with Ameyo Precisely

PROS

It helps to connect and manages the calls with recordings perfectly. We can choose which campaign according to our department and we can choose the extension which is good to us, which attracts a lot.

CONS

Logout suddenly while connected,rarely it happens

Kartik

Online Media, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed March 2022

An efficient Calling software

A great (and inexpensive) platform for managing customer callouts.

PROS

It is extremely consistent in terms of performance with call recordings and analytical data that helps improve the services.

CONS

Cross platform integration sometimes becomes a challenge.

Ronald

Automotive, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Helpful

its awesome to use and the re routing to mobile function is super cool that we dont want to use headphones

PROS

its make our day to day work fun by connecting with customer

CONS

sometimes it get stuck while using re routing

Anonymous

201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed April 2022

Feature Rich Modern Contact Center with Good Price.

Today - COVID time, it is important for a company to have fully functional Contact Center with Voice, Social Network. Ameyo will help to have all of this. Ameyo has very good price.

PROS

I like IVR, outbound Call center, Social Network integration, CRM integration.

CONS

I think all features are present what is need in modern Contact Center.

rahmad

Broadcast Media, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Time by time with ameyo apps

So far it getting better every time, many features , be expected it run in less resource than now

PROS

helpfull

CONS

big resources

Showing 1 - 25 of 95 Reviews